case study5
TRANSCRIPT
CASE STUDY5: MANAGING CHANGE AT GLOBAL
GREEN BOOKS PUBLISHING
Presented by:
Sana Anwar Gul
SUMMARY OF CASE STUDY
In this case study, a publisher named “Global Green Books Publishing” was tasked with the hardship of bringing a college on as a client while equipping them with eBooks. We will examine the change management, its impact on cost, scope, time and stakeholders. We will also recommend solutions for conflicting inputs mentioned in the case study.
Internal StakeholdersEmployees
Managers
Owners
Supervisors
STAKEHOLDERS OF THE PROJECT
External StakeholdersSuppliers
Shareholders
Customers
Government
Society
Creditors Professor & Book Store
Manager
The project stakeholders in Global Green Books are the publishing company and the college. Both have vested interest in the completion of the project and the overall fulfillment of the order.
Key Stakeholders
1. Publishing Company & its staff
2. Customers
3. Creditors
4. Shareholders
IMPACT OF CHANGE ON BUDGET
Budget alleviation
Clear difference in BAC and EAC
Cost overrun
Utilization of Management Reserves
Increase in Administrative and Resource cost
IMPACT OF CHANGE ON SCHEDULE
Yes, change request will impact the schedule
Impact
Schedule Alleviation
Increase in Human Resource Work hours
Delay in delivery of final version of eBook
GGB PROCESS FOR DEALING WITH CHANGE
Issue Communication within organization
Estimation of CR impact on costIn our opinion, there are some issues with Global Green Books Publishing process for dealing with change request which include,o Lack of communication with customero Inadequate stakeholder managemento Lack of coordination in teamso Unassertive dealing with customer o Lack of professionalism o Lack of documentation
RECOMMENDATIONS FOR HANDLING CHANGE
Strong communication with Customer regarding issues & challenges
Coordination meetings with customer (sharing of performance and challenges faced by project team)
STEPS TO DEAL WITH CONFLICTING INPUTS
Call stakeholder coordination meeting especially with Professor & Bookstore Manager
Clear discussion on the challenges faced by the Global Green Book Publishing
Agree on some compliant solutions for the conflicts
Record meeting minutes & share with stakeholders