case study - van dorn gourmets
TRANSCRIPT
Van Dorn GourmetsOnline Seller Finds Benefits of Using Stamps.com over the Post Office
Case Study
BackgroundCustomerBrian Van Dorn owns Van
Dorn Gourmets, a gourmet
spice company specializing
in all natural spice rubs,
seasoning blends, and dip
mixes. Brian started the
company a few years ago,
as a part time venture that
soon became a full-time
job. In addition to selling directly to customers, Brian was also
selling his gourmet spices to local stores, butcher shops and
olive oil manufacturers. As his company grew, Brian decided to
dedicate more time to Van Dorn Gourmets and quit his regular
job. Brian receives orders online via his website and uses
Stamps.com to ship these orders to his customers.
ChallengeBefore Stamps.com, shipping was a disaster for Brian. He hand
wrote each shipping label, hauled several boxes to the Post
Office, and waited in the long lines to be served. The labels did
not look professional and the hours spent in the logistics of
shipping and ensuring that the right packages were shipped
to the right customers took away precious time that Brian
needed to attend to his business.
SolutionSince switching to Stamps.com, these shipping related tasks
became a lot simpler. The printed labels looked professional;
Brian could even add his company logo on the label for a
stronger brand image! Moreover, he eliminated his daily trips
to the Post Office by simply scheduling carrier pick-ups.
ResultsEase of Use and ConvenienceNow, printing shipping labels is a piece of cake! Once he
receives the orders via his website, he simply imports the
information into the Stamps.com software and prints
the labels and packing slips. Moreover, Brian finds it very
convenient to be able to schedule a carrier pick-up from
right within the software.
Professional ImageWhile family owned and operated, Brian wanted to ensure that
the Van Dorn Gourmets brand provided a consistent image to
his customers, right from his website to the spice
box packaging and even to the shipping labels! With Stamps.
com, Brian is able to include the Van Dorn Gourmets logo on
the labels themselves making for a great first impression for
his customers.
Time SavingsPreviously, Brian would spend hours every day around all
the shipping logistics and then driving to and waiting at the
Post Office. With Stamps.com, he is able to focus on growing
his business and devising new recipes or flavor profiles for
his spices.
To learn more about Van Dorn Gourmets, please visit the
website at http://www.vandorngourmets.com.
“Stamps.com is easy to use, saves me time, and has great
customer service!”
– Brian Van Dorn, Van Dorn Gourmets