CASE STUDY

SOUTHCOAST HEALTHE H R O P T I M I Z AT I O N & T R A I N I N G

Improving Provider Practice Efficiency

OPTIMUM HEALTHCARE IT CASE STUDYW W W . O P T I M U M H I T . C O M

The winning

combination of the

Optimum and M*Modal

teams helped us jump-start

both our Provider Thrive

program, as well as more than

double the number of Providers

using the Fluency Direct system.

These were critical efforts geared at

helping our Providers learn more

tips and efficiencies in their use of

our EMR and supporting tools to

offset EMR fatigue and inefficient

workflows. While our work is never

done on this front, the partnership

between Optimum and M*Modal

has been key to helping us move

the dot.

JIM FEEN, CIOS O U T H C OA S TH E A LT H

BACKGROUNDSouthcoast Health is a not-for-profit, community-based health system with multiple access points,

offering an integrated continuum of health services throughout southeastern Massachusetts

and Rhode Island. They are comprised of four hospitals and a physician network of more

than 450 providers, and more than 55 service locations. This includes more than 40

physician practices as well as urgent care centers, a Visiting Nurse Association, the

Centers for Cancer Care, outpatient surgery centers, and numerous ancillary

facilities.

CHALLENGESouthcoast Health has been live on the Epic Electronic Health Record

(EHR) system for approximately four years and recently replaced their

voice recognition and dictation system with M*Modal. Southcoast was

well into the work for an upgrade of their Epic EHR, and their training

staff needed assistance to address provider efficiency concerns and

MCC Wellness workflows, as well as their implementation of M*Modal

VR, before go-live. With a long and successful partnership, Southcoast

Health brought these challenges to Optimum Healthcare IT.

SOLUTIONAs an industry leader in training and go-live services, Optimum Healthcare IT

was engaged by Southcoast Health to assist them with these challenges.

Optimum has developed a comprehensive program, building on Epic’s THRIVE

After Go-Live Training Program that delivers benefits to clinicians through focused

THRIVE training. Optimum was engaged on two concurrent initiatives. The first was to

improve provider practice efficiency. The two primary objectives included coaching

providers whose Provider Efficiency Profile (PEP) scores were four or less and to familiarize

their Primary Care Providers with the SCHS Medicare Wellness visit workflow and

documentation. The second initiative was M*Modal Training and Personalization. This included

supplementing their training staff to complete training of their Providers on their recently installed

M*Modal VR system and assist them with initial personalization.

OPTIMUM HEALTHCARE IT CASE STUDYW W W . O P T I M U M H I T . C O M

Project completed on-time and under budget

EHR Satisfaction in the 82 percentile per KLAS Report *

Completed 276 provider contacts

45+ clinic sessions

Assisted clinic staff with workflow optimization and functionality

Addressed providers with PEP scores less than 4 – New tool will

be implemented to assess provider efficiency

Providers were appreciative and open to additional training

115+ providers completed M*Modal new-user training and mobile

mic set up

RESULTS

4 Week Project

8 Certified Trainers

115 Efficiency Providers

115+ M*Modal Providers

45+ Clinic Sessions

PROJECT D E TA I L S

Optimum Healthcare IT is a Best in KLAS healthcare IT staffing and consulting services firm based in Jacksonville Beach, Florida.

Optimum provides world-class professional staffing services to fill any need as well as consulting services that encompass

advisory, EHR Implementation, training and activation, EHR optimization, community connect, managed services, enterprise

resource planning, security, and ancillary services – supporting our client’s needs through the continuum of care. Our

organization is led by a leadership team with extensive experience in providing expert healthcare staffing and consulting

solutions to all types of organizations.

ABOUT O P T I M U M H E A LT H C A R E I T

115+M*MODAL USER

TRAINING

276PROVIDERCONTACTS

$UNDER BUDGET

ON-TIME

45+CLINIC

SESSIONS

* https://www.https://klasresearch.com