case study: molina exceeds customer expectations with an adaptable, audit-ready app deployment...
TRANSCRIPT
World®’16
CaseStudy:MolinaExceedsCustomerExpectationswithAdaptable,Audit-readyAppDeploymentFrameworkVanessaKeal - ITServicesManager- MolinaMedicaidSolutions
DO5X44S
DEVOPS
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Abstract
WhenMolinaMedicaidSolutions(MMS)starteditsjourneytocontinuousdelivery,thecompanywasfacinghighdeploymentcosts,lengthyanderror-pronereleaseprocessesandstrictcompliancepractices.MMSneededanautomated,yetflexible,approachthatcouldmanagedeploymentsto600+serversacross30+customerenvironments,aswellasstanduptoauditors'criteriabyprovidingkeysecurityandcompliancesupport.Inthissession,you’lllearnhowMMSusedCAReleaseAutomationtobuildanadaptabledeploymentframeworkthatisachievingpositiveresults:75percentfasterdeployments,90percentreducedcostofhumanerror,andaudit-readyondemand.Seehowthecompanycancontinuallyadapttheframeworktoitsevolvingtechnologylandscape,andhearaboutitsroadmaptomoreautomationwithapplicationlifecyclemanagementandtesting.Mostimportant,you’lllearnhowMMSisdelightingcustomerswithcentralizedaccesscontrolsandaknowledgerepositoryforauditingcompliance.Flexiblebutalwayssecure—that’showMMSremainscompliantwiththelargenumberoffederalmandatescurrentlyimpactingMedicaid.
VanessaKeal
MolinaMedicaidSolutionsManager,ITServices
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Agenda
MOLINAMEDICAIDSOLUTIONS
FLEXIBILITYANDSECURITY
WHAT’SNEXT?
CARELEASEAUTOMATIONONTHEJOBANDRESULTS
IMPROVINGDEPLOYMENTS
ENSURINGSECURITY&COMPLIANCE
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MolinaMedicaidSolutions
MolinaMedicaidSolutionsisawholly-ownedsubsidiaryofMolinaHealthcare,offeringMedicaidmanagementinformationsystems’ design,softwaredevelopment,systemimplementation,andexpertiseintheareaofMedicaidoperationalsupport.
WHO
HealthPAS isMolina’sweb-enabled,browser-basedsolutionthatprovidesthetechnologicalfoundationneededbystateagenciestomeettheincreasingdemandsofMedicaidInformationTechnologyArchitecture(MITA)businessprocessesandregulatoryhealthcarerequirements.
WHAT
HealthPAS,incombinationwithahighlytrainedsupportstaff,offersstategovernmentsaCMScertifiedMedicaidfiscalagentsolution.ThesolutionprovidesimmediateaccesstotheinformationstatesneedtomanagetheMedicaidprogramand theflexibilitytoremaincompliantwiththefederalmandates.
WHY
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ChallengesinDeliveringHealthPAS
Highdeploymentcosts
Deploymentquality/highriskofhumanerror
Significantdeploymentlaborcosts
Lengthymaintenancewindowsduetomanualdeployments
Lackofknowledgerepositoryforauditingandcompliance
?
Deployingto600+serversacross30+customerenvironments
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FlexibilityandSecurity– WeNeedBoth!!
Flexibility§ Manyapplications§ Manycustomerenvironments§ Customerserviceaccounts§ Complexpackages§ Postdeploymentcustom
configurations,tasksandvalidation
Security§ Compliance§ Auditing
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CAReleaseAutomationontheJobandResults
Averagereleasedeploymenttimereducedfrom12hoursto20minutes
Developmentresourcesremovedfromdeploymentactivity– over70%resourcesavings
Quickerresponsetoemergencydeploymentrequests
Significantimprovementsindeploymentquality
Increasedcustomerservice:moreappdeploymentsinadecreasedmaintenancewindow
Decreaseddeploymenttimesbyover75%,reducedcostofhumanerrorby90%,increasedqualityassurance,andultimatelyincreasedcustomerservice.
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EvolutionofReleaseAutomation
PHASEIAutomatethedeployment
ofapplications
PHASEIIAutomateticketsystemintegration
Automatepackageretrieval
Automatesmoketestingkickoff
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ImprovingDeployments—AppTouchpoints
TFSassourceofpackagesfromdevelopers
Integrationwithticketingsystem&automatedkickoffofautomatedtestcases
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ImprovingDeployments—ServerHealthMonitoring
Notificationsofproblemswithservers,evenproductionservers§ Anautomated,scheduledprocessthatwill
sendemailnotificationstocustomersifthehealthofoneoftheirserversfallsbelowtheacceptedthresholds
§ Serverhealthiskeytoasuccessfuldeployment,whichiswhywebuilditinasapre-deploymentprocessforallofourautomateddeployments
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ImprovingDeployments—CustomIntegrations
Adaptingtocustomapps/toolswithRDK/Actions
§ InstallWindowsRolesandFeaturestosatisfyprerequisites
§ Third- partyapplicationintegration
§ Customizederrorhandling
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EnsuringSecurityandCompliance
Weknowwhodeployedwhat,whenandwhereProcessreport
Weknowwhochangedwhat,whenandwhereintheautomationAudithistoryreport
RunactionsasotherserviceaccountsOnlyuseapprovedaccountsinsteadareusedReducesthecostofaddingindividualuseraccountstodeploysoftware
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MMSRoadtoContinuousDelivery
ImprovecustomerserviceandsatisfactionlevelsOptimizetheallocationofIT resourcesLowerdeploymentcostswhileimprovingdeploymentquality
Modernizeapproachtodataminingandmasking
Improvetestqualityandproductivity
Duetofederallymandatedcontractchangeswithourstatecustomers,wearelookingtocontinueintegratingwithTestDataManagerandServiceVirtualizationtoensurethatourapplicationsworkwitheachotherandwithotherapplicationsfromotherparties
CAReleaseAutomation
CAServiceVirtualization
CATestDataManager
WEAREHERE
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NextStepsTohelpusstayalignedwithfederally-mandatedchanges,MMSisadoptingtestdatamanagementandservicevirtualizationaspartofouroverallapplicationdeliverysolutionset.
MMSSolutionTodeliveronwhatmodernpublichealthcareprogramsrequire,MMSfocusesonreliable,on-demanddeploymentofitsapp,HealthPAS,ensuringtheflexibilityandsecuritytomeetthecontinualdemandsandchangesinhealthcare.
HowCAHelpsCAReleaseAutomationenabledustosignificantlyimprovedeploymentandresponsetimes,aswellasimprovedeploymentqualityandproductivity.Wecanalsoeasilycustomizetheautomationforthetargetecosystem.
SummaryAFewWordstoReview
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Questions?
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