case study: modernize official nyc visitor information center
TRANSCRIPT
Daniel Hernandez
VP Information TechnologyNYC & Company
Official NYC Information Center810 7th Avenue Times Square, NYC
“NYC & Company is New
York City’s official
marketing, tourism and
partnership organization.
Our mission is to maximize
travel and tourism
opportunities throughout
the five boroughs, build
economic prosperity and
spread the dynamic image
of New York City around
the world.”
About NYC & Company
Redesign & Rebrand
NYC & Company’s
storefront, the
Official NYC
Information Center
Challenge:
• Make better use of space
• Create open & airy atmosphere
• Make Specialists more accessible
• Leverage Technology
Goals for Information Center
• Research
• Choose Content to Deliver
• Design Media Elements
• Create Floor Plan
• Engineer/Architect/Contract
• Support
Steps in Redesign
Tables
Geo Mapping
POI Categories
CMS Feed
• Flash-based Application
• Fingertip & Object Cameras
• GestureTek Tables
• Windows XP w/4Gb
• HP XW4600’s CPUs
• XML Feed
• Output to Print/Video/SMS
Elements of Touch
Kiosks
• 32” Resistive Touch Screens
• FAQs & POIs in 9 languages
• Complemented by Staff of Information Specialists
• Rack-cards
• Prototype for Mobile Version
Kiosks FAQ Stations
Fly Wall
• 16 x 42” Plasma Displays
• Puck-activated Google
Earth Flythrough
• Also used for slide shows
• Runs Video Spots
Video Wall
• Include Your IT Department
• Ensure Hardware is Forward Compatible
• Plan for Support (and double it)
Tips for Planning
• Environmental
• Calibration
• Lighting
• Operating System
• Processing Power
Tips for Implementation
Visit us at:
810 7th Ave @ 52nd St.
NYC
Thank You!