BY AUTOMATING MANUAL PROCESSES WITH RPA, THIS P&C COMPANY REDUCED COST TO SERVE BY 30%-35%

CASE STUDY

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EXLSERVICE.COM

CASE STUDY

BY AUTOMATING MANUAL PROCESSES WITH RPA, THIS P&C COMPANY REDUCED COST TO SERVE BY 30%-35%

“ EXL has strong domain expertise in the insurance sector, and experience applying robotics and automation to previously manual functions, with excellent outcomes”

“Company leaders wanted a solution that would

automate the manual processes and increase reporting accuracy,

as well as provide the visibility and tracking to enable staff to spend

their time overseeing the process, not handling the mundane work themselves”

Work Optimization X RPA

Our client, US leading commercial property and casualty insurance

company knew they needed to improve their policy endorsement

process and update payroll information without errors. The major

concern arose, when policies for large business were fed into the

system to perform hundreds of endorsements and then payroll

information was entered for worker’s compensation line of business.

Each policy has multiple touch points. Every policy takes 2-3 weeks

to process, also there were operational challenges like manual

validations of multiple data, missing or incomplete information

causing numerous touch-points, time taking manual validations and

exception handling.

Context

Our proven methodologies and framework enable strong

collaboration with the client’s business stakeholders. As a result, we

deliver the right solution the first time, so our clients can start realizing

the resulting efficiencies and cost savings faster.

EXL offered a one-stop solution with Automation Anywhere Enterprise.

The RPA intervention transformed end to end processing with an

unattended self reliant BOT that has abilites to perform all policy

endorsement and updating payroll information without errors.

2EXLSERVICE.COM © EXL Service, Inc. All rights reserved.

BY AUTOMATING MANUAL PROCESSES WITH RPA, THIS P&C COMPANY REDUCED COST TO SERVE BY 30%-35%

ORCHESTRATION

EXL deployed two-pronge approach to help the client:

• Data Extraction BOT - Extracts data from client systems which is

then shared with field auditors, and is used by auditors to pass

the information to bot regarding all the endorsement and payroll

changes.

• Processing BOT - After getting all the data from field auditors,

processing BOT picks all the information and performs all

endorsements and payroll update processing on client systems

without any errors.

OUTCOMES

Within 4 months after the project kickoff, Automation Anywhere BOT

delivered 50% faster customer experience with no data errors. Overall,

the process productivity improved twice compared to the existing

processes:

• 50% - 60% shorter turn around time

• 70%-80% reduced client auditors effort

• Accuracy improved by 100%

• Cost to serve reduced by 30% - 35%

• 100% real time processing

Following the success, this BOT will be a base for all future automations

and for other processes including endorsement and audit processing.

3EXLSERVICE.COM © EXL Service, Inc. All rights reserved.

EXLSERVICE.COM

BY AUTOMATING MANUAL PROCESSES WITH RPA, THIS P&C COMPANY REDUCED COST TO SERVE BY 30%-35%

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 32,600+ professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia and South Africa. EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others.

For more information, visit www.exlservice.com

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To find out more about how EXL uses Digital Intelligence to help insurers transform, contact us

At-A-GlanceAbout Automation Anywhere

Automation Anywhere is the global leader in delivering the most advanced, enterprise-grade, Robotic Process Automation (RPA) platform capable of automating any business process. The platform enables enterprises throughout the world to create digital workforces that manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. We believe that people who have more time to create, think, and discover build great companies. It’s why we’ve dedicated more than a decade to providing the world’s best RPA technology to leading financial services, BPO, healthcare, technology, and insurance companies—to name a few—across more than 90 countries. For additional information, visit www.automationanywhere.com.

Contact Automation Anywhere to learn more about how shared services and business services providers can apply robotic process automation as a business enabler to offer differentiated services and solutions to their clients.

Call 1- 888- 484-3535 or visit www.AutomationAnywhere.com to schedule a live demo.

@AutomationAnywh

www.linkedin.com/company/automation-anywhere

sales@automationanywhere.com

© EXL Service, Inc. All rights reserved.