CASE STUDY

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CASE STUDY

JOSEPH ROWNTREE FOUNDATION

Driving user engagement and greater internal communication with a flexible Microsoft SharePoint intranet.The Joseph Rowntree Foundation (JRF) was established over 100 years ago to provide housing in communities and to understand the root causes of social problems. In the twenty-first century the independent charity continues to do just that, fighting on the side of people and places in poverty.

JRF is an endowed foundation based in York with approximately 650 employees. As a not-for-profit social policy ThinkTank, it is focussed ultimately on ‘inspiring social change’ through its UK-wide research. To ensure this valuable information was effectively collated and communicated across the organisation, the management team realised that a new staff intranet was required to improve engagement and collaboration.

Talking about the implementation, Daniel Clarkson, the Project Manager at JRF explains;

‘The main objective was to implement a solid platform to improve our internal communications and document management to ensure our teams were efficiently connected and sharing information easily but in a controlled manner. We wanted a solution that would allow for flexible administration and allow us to develop in the future as our requirements matured and changed.’

‘CPS provided us with everything we needed to successfully roll out the new intranet.’

JRF are now using the latest version of Microsoft SharePoint, selected to replace the existing SharePoint 2003 intranet as it:

• Provided a fresh, modern style that was easy to update

• Improved usability and search encouraging user adoption

• Provided greater security so that content could be delivered flexibly

• Offered a solid platform for future development

Dan and the team at JRF worked closely with the CPS Microsoft qualified consultants to deliver the intranet from initial design and architecture requirement gathering through installation and configuration to full user training. Internal stakeholders were encouraged to get involved during key milestones such as testing, content creation and migration to ensure that there was a continued interest in the project.

Talking about the project, Dan reveals;

‘CPS provided us with everything we needed to successfully roll out the new intranet. Project timelines were clear, I knew what was being done, when and the CPS team were always honest about the upsides and downsides of the different solutions we were considering. All of the consultants were highly knowledgeable, freely offering advice on infrastructure and technical deployment, process design and business change support. They had a friendly approach which made asking questions easy when it came to solving content management issues and helping us post-implementation with any support we required. Having the consultants work on site was also great for knowledge transfer to our team meaning we are now far more self-sufficient.’

The intranet was rolled out after approximately four months from the initial start date and currently has around 300 regular users and includes the following features:

• Provides up-to-date news and communications across the organisation

• Brings a social dimension to JRF

• Delivers links and access to other disparate applications

• Accurate search facility

• A place for all important information and documents

User specific content displayed on a dynamic, simple-to-update homepage

Giving our employees all the tools they need to work efficiently and effectively

Organisational information and resources held in one, easily accessible location

Providing HR and Admin services 24 hours a day

CPS, Regal House, 4 Station Road, Marlow, Buckinghamshire, SL7 1NZt +44 (0)1628 895600 e hello@cps.co.uk w www.cps.co.uk

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