CHALLENGES

Pact is a large international trade and development organization with 3,000

employees and thousands of partner organizations across 25+ countries.

As the company continued to grow, communication and collaboration

became more inefficient. This made it difficult for all employees to get work

done.

A large part of the problem was Pact’s existing intranet. Users were

avoiding the organization’s SharePoint static intranet because it was so

outdated. New content was hard to find on the platform.

As a result, employees used other methods to communicate and share

information. However, it became increasingly clear that their decentralized

communication methods weren’t working.

To solve these issues, leaders at Pact knew that it was time to update

their internet. That’s when they began their search for a modern solution.

Throughout their search, they struggled to find a solution to meet all the

needs of their expanding workforce.

Jive Helps Pact Streamline Communication Between Employees And External Partners

OVERVIEW

INDUSTRY:

International Trade and

Development

COMPANY SIZE:

1,000-5,000 employees

LOCATION:

Washington, DC

SOLUTION:

Jive-n

BENEFITS

Streamlined internal and

external communication

Reduced time spent searching

for information

Gained ability to produce

proposals faster

Improved collaboration

CASE STUDY

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SOLUTION

After reviewing multiple options, Jive was the company’s top pick. That’s

because Jive offered the most comprehensive communication and

collaboration environment. Quickly, Pact decided to stop using their static

SharePoint intranet and make the switch to Jive.

When the new intranet rolled out a few months later, everyone at Pact

could see that this was the right choice for their modern workforce. It

offers a great mobile experience for all staff and partners, enabling better

communication. It also allows them to collaborate quickly. Now, the team

can produce high-quality proposals faster, which allows them to get more

contracts and funding.

Further, Jive’s PeopleGraph plays a key role in helping employees at

Pact get work done. This feature drives powerful search that puts the

content users need right in front of them. This has reduced the amount

of time employees spend looking for information. Finding business-critical

documents is no longer an obstacle to success.

Overall, the Jive instance has made a big impact on the organization.

Thanks to the new intranet, productivity has improved across all teams.

Now, Pact has a single hub for proposal development, knowledge sharing

and communication.

“We went from a situation where we felt like dozens of separate organizations

to feeling like a single team,” says an employee at Pact.

Today, Jive continues to push Pact in the direction of digital transformation.

All users can access content from any location, which helps employees

and business partners work together. It also allows everyone on the team

to connect, even as the organization continues to evolve.

When we replaced

SharePoint with

Jive-n, we got not

just an intranet but a

social intranet, and it

took off like wildfire.

I feel like we went

from having black-

and-white TV to

color TV.”

Sara Teitelman,

Director of Knowledge

Management, Pact