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Case Study: How the Scotts Company Increase Systems Performance

Jeannie ShimerDirector, Platform ServicesThe Scotts Company

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The world’s leading producer and marketer of products for do-it-yourself lawn care and gardening and professional horticulture.

Brand include Scotts, Miracle-Gro, Ortho, Roundup, Osmocote and Hyponex.

Core business (North America- United States & Canada): Consumer Lawns & Growing Media Consumer Gardens & Controls Professional Nursery/Greenhouse

Scotts LawnService (U.S. only) Lawn Care, Tree & Shrub Care, Disease and Pest Control

Europe and Rest-of-world Consumer Lawns, Growing Media, Gardens & Controls Professional Nursery/Greenhouse

The Scotts Company Overview

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Major Project Initiatives for 2002 for Scotts

Replacement of all Sun Systems with new Sparc III technology

Upgrade from R/3 4.0B to 4.6C - Production

4.6C European Implementation

Upgrade from BW 2.1C to 3.1C – In process, SAP Ramp-up Program

HR/IS 4.6C on Decoupled System – In Process

EBP 3.5 – SRM Ramp-up Program – In Process

CRM 3.0 – CRM Analyticals – Blueprint Stage

EP 5.0 – Enterprise Portal to support all SAP Systems

EDI Gentran Upgrade

Manugistics Implementation

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SAP R/3 Production Environment before migration

2 SUN Enterprise 6500’s. DB 16x16. CI 12x12. Veritas Cluster for

High Availability.

2 SUN Enterprise 4500’s, Application Servers

4 SUN Enterprise 420R’s, Application Servers

13 Total Application Instances

SAP 4.0B 64bit

Oracle 8.1.7.3 64bit

Solaris 8

Gigabyte Backbone

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SAP R/3 Production Environment after migration

2 SUN Fire 4800’s. DB 8x16. CI 8x16. Veritas Cluster for High

Availability.

3 SUN Fire V880’s Application Servers

4 SUN Enterprise 420R’s, Application Servers

13 Total application instances

SAP 4.6C, 64Bit

Oracle 8.1.7.3, 64bit

Solaris 8 – Upgrading to Solaris 9 in 1st Qtr 2003.

Gigabyte Backbone

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BW Production Environment

1 SUN Fire V880 Server. 8x16. DB/CI on same physical

box. configured as an application server. No HA

2 SUN Fire V880’s, Application Servers.

4 application instances total.

BW 2.1C > 3.1C

Oracle 8.1.7.3 64bit

Solaris 8 – Upgrading to Solaris 9 in 1st Qtr 2003.

Gigabyte backbone

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BW 2.1C Upgrade to 3.1C(In Process)

Technical/Functional Upgrade

Separate Upgrade Landscape

3 Month Project – Partner SAP

3.0B Practice Upgrade. 3.1C available mid-November

Global Business Intelligence• Web Based

• Enhanced Reporting Options

• Foundation for Collaborative solutions E- Procurement (SRM) Mobile Sales and Analytics (CRM)

Activation of New Business Content

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SAP 4.0B to 4.6C Upgrade Technical Upgrade with limited new functionality

5 Month Project – Partners; SAP, Rapidign, and Sun

Separate Upgrade Landscape

Upgrade process was 14 hours for 1.2TB DB. We performed 6 practice

upgrades. We reduced overall upgrade time from avg of 30 hours. Adding

additional Indexes to large tables prior helped.

Performance – 20% additional overhead with 4.6C on old Sun. Migration to

new Sun Infrastructure reduced load from 65% to 35% utilization of

systems.

Increased performance in DB and Transactional Response times. Avg

Response time is <1.0, decrease in I/0 waits. Users noticed improvements.

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SAP 4.0B to 4.6C Upgrade

SAP GUI was upgraded to 6.20. Check PC hardware. Memory was

added to many machines to support.

Security Model was a total rewrite.

Ensure adequate storage for upgrade. Do not use SAP

recommendation, go beyond.

Food – Provide a wide variety for both Technical and Functional

areas. In certain cases take personal requests.