case study: how nasco lowered costs and shortened the development cycle with birt

Actuate & BIRT Customer Days

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Actuate Corporation © 2009

1Actuate Corporation © 2007

How NASCO Lowered Costs andShortened the Development Cycle

To Realize Significant ROI

Jennifer HollandBusiness Systems Manager

Click to edit Master title style

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NASCO provides information technology solutions designed to ensure that Plan members' insurance claims are paid accurately and efficiently.

• Formed over 20 years ago through partnership among several

Blue Cross® and Blue Shield® plans

• Processed over 1 billion claims

• Unsurpassed in market for reliability, scalability and

operational performance

About NASCO


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Limited flexibility to meet customer needs with MembersEdge(HP benefits administration software)

• Delivered limited, text-based reports

• Need timely and cost-effective way to get reports (18 months

from HP)

• Plans have no ability to customize reports without impacting users of base reports

• Plans can not tailor reports for specific groups or departments

High costs and lost revenue

• Paid HP significant amount to develop reports

• Changing reports costly and involves long release cycle

NASCO Faces Productivity and Cost Challenges Prior to Actuate


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Before Actuate: Text Reports

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Reporting requirements include

• Offer web-oriented solution

• Integrate into existing MembersEdge solution

• Deliver user-friendly, visual reports

• Provide single source of truth

Why Actuate?

• More cost-effective than Cognos

• Able to start small and grow functionality

• Proven scalability

• Offer flexible, fast report development

Platform Selection Criteria


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Actuate at NASCO

BIRT 2.2.2

iServer and iPortal v9

Info Object Designer v9

Version #

100 users, growing to 450

Call center managers, billing managers and financial analysts

Users

4 reports with 40 in development# Reports

DB2 Data Warehouse w/ Billing and Membership DataData Source

Performance ManagementApplications


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Actuate: PDF Reports

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Actuate: Graphical Reports


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Actuate: Ad-Hoc Reports

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Actuate: iPortal Screenshot


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NASCO Results: Reduce Costs and Enhance Product Offering

Reduce Costs

• Lower development costs by approximately half

• Reduce IT costs by consolidating solution on single server

Enhance Product Offering and Revenue Opportunity

• Expand premium billing business with large customer

• Grow business by offering scalable solution


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NASCO Results: Reduce Costs and Enhance Product Offering

Improve Customer Satisfaction

• Reduce time to deliver new report from 18 months to less than

6 months (with Actuate)

• Deliver interactive reports that empower BCBS users with

more information on demand

• Enhance NASCO’s ability to deliver timely enhancement

requests

case study: how nasco lowered costs and shortened the development cycle with birt

Technology

reports9actuate corporation

master title style challenges

text reports

visual reports

interactive reports

reports costly

textbased reports

users of base reports