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The Human Factor 2017 Case Study: Gray Dawes Travel Booking System I Maria Wolters

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Page 1: Case Study: Gray Dawes - wp.inf.ed.ac.ukwp.inf.ed.ac.uk/.../6/2017/03/Errors-Presentation-I.pdf · 2017. 3. 8. · E-tlcket avalI*12 No IL&gage, the airline tees luggage or other

The Human Factor 2017

Case Study: Gray Dawes Travel Booking System I

Maria Wolters

Page 2: Case Study: Gray Dawes - wp.inf.ed.ac.ukwp.inf.ed.ac.uk/.../6/2017/03/Errors-Presentation-I.pdf · 2017. 3. 8. · E-tlcket avalI*12 No IL&gage, the airline tees luggage or other

What’s wrong?Nothing!

Page 3: Case Study: Gray Dawes - wp.inf.ed.ac.ukwp.inf.ed.ac.uk/.../6/2017/03/Errors-Presentation-I.pdf · 2017. 3. 8. · E-tlcket avalI*12 No IL&gage, the airline tees luggage or other

Do I want to know you use Java?

Page 4: Case Study: Gray Dawes - wp.inf.ed.ac.ukwp.inf.ed.ac.uk/.../6/2017/03/Errors-Presentation-I.pdf · 2017. 3. 8. · E-tlcket avalI*12 No IL&gage, the airline tees luggage or other

Let’s assume I want help

Page 5: Case Study: Gray Dawes - wp.inf.ed.ac.ukwp.inf.ed.ac.uk/.../6/2017/03/Errors-Presentation-I.pdf · 2017. 3. 8. · E-tlcket avalI*12 No IL&gage, the airline tees luggage or other

I’m on a Mac. When I click on Help,

I am told to download an .exe file

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