The Strategy

Streamlining Data ReportingIn order to provide a record of services performed for their customers, Fulmax employees tracked information such as the location of pests, what work was done and when the work was performed. This critical information was previously collected on carbon copy forms that were a hassle and “more difficult to read and easy to lose” commented Gabriel Martinez, the owner of Fulmax.

These forms were not only slow to complete, but were slowing down the time it took to properly invoice their clients. So Fulmax worked with Canvas Senior Mobile Application Consultants to fo-cus on areas of critical improvement, a timeline for build out, and the overall implementation plan. They used Canvas’ drag and drop app builder to create a mobile Work Order, Delivery Confirmation, and Service Ticket to begin converting their processes away from paper.

The Results

Cutting Edge TechWith enhanced reporting capabilities, Canvas has allowed Fulmax to improve their business processes. Today, their office staff use the Canvas dispatch manager to send job information to remote workers, saving unnecessary trips to and from the office. This has helped reduce the sales cycle time as work orders are instantly received and processed by the office. The accuracy and validity of reports has also increased with the addition of automatic date and time stamps to confirm exactly when service occurred.

Error Free ReportingSince implementing Canvas, Fulmax has been able to increase the visibility of reporting. After each job is completed, the cus-tomer receives a custom branded Fulmax report that includes a description of work, site photos, and digital signatures. No longer are there missing notes, ripped pages, or lost reports. From the initial quote to the final bill, Canvas guides Fulmax employees to help them be client focused, eliminate human error, store better records, and communicate more effectively.

“We're different here (in Mexico), nobody else uses these systems.”Gabriel Martinez, Fulmax

CASE STUDYFulmax

The Problem

Fulmax provides pest control ser-vices in Mexico that help families and businesses enjoy pest-free en-vironments. With over 600 service calls per month, they were suffering from issues related to paper forms including:

• Lost or unreturned work reports

• Invalid customer information for missing or illegible forms. If a customer disputed a work order and that order was lost, there was nothing they could do about it.

• Reports were difficult to read. Customers complained that they couldn’t understand them.

Saved in Paper Costs Annually

$1,820Total Hours Saved By Using Canvas

1,040 $164,792 Saved

Since Implementing Canvas

Canvas is a mobile platform that makes it simple for any business to automate how work is done, replacing outdated process and expensive paperwork. The Canvas App works on all smartphones and tablets, helping companies easily collect information across their orga-nization, share it instantly with others and gain real-time insight on their business operations.

info@gocanvas.com

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