Company’s Top Objectives In a world where new technology is constantly evolving to replace outmoded, manual processes, Centric Digital leads the way in helping traditional businesses achieve their digital transformation objectives. Since 2009, Centric Digital has worked with clients around the world ranging from emerging brands to seasoned members of the Fortune 500. Providing everything from critical analysis of digital trends and benchmarking digital capabilities to guidance in developing and implementing digital business strategies, Centric Digital helps clients reshape business operations and customer experiences to stay competitive in an increasingly digital world. Centric Digital prides itself on helping companies achieve their business objectives by leading them through the transformation from “traditional businesses into digital leaders.”

ChallengeIn 2012, continuing it’s approach to grow a truly paperless office, Centric Digital put in place an initiative to digitize its contract process. The goal was to implement a tool that would enable Centric Digital employees, clients, partners, and vendors located in the United States, Argentina, Australia, Hungary, Singapore, India, and elsewhere to transact paperwork digitally to eliminate the hassles, costs and lack of security in printing, faxing, scanning, and overnighting documents to complete transactions.

The Resolution

Centric Digital DocuSigns to Improve Experience for Clients, Partners, Vendors, and Employees Globally

CASE STUDY, Centric Digital

Centric Digital Saves $200k Annually By Going Digital with DocuSign for Box

Top Benefits Achieved

Up to $200,000 annual savings on faxing, printing, scanning, overnighting, equipment, and administrative headcount

Increased business satisfaction for clients, partners, vendors, and employees

Supported company’s image as a leader in implementing and orchestrating digital transformation within traditional enterprises

In all, DocuSign has allowed us to achieve a significant annual savings — more than $200,000 per year.”

Brian Manning,President and Chief Digital Officer

Saves Up to 20 Hours Weekly as Paper-Free Business

To achieve this goal, Centric Digital required a tool that not only allowed them to send and receive documents digitally, but that also provided a legally binding electronic signature so signatories could complete and return paperwork without having to print and scan. Additionally, the tool needed to allow for documents to be archived and accessible in the cloud and, because the transactions often involved sensitive contracts, bank statements, and invoices, top-line security was necessary so that from the time Centric Digital sent a document to the time the document returned into cloud storage, information remained private, secure and completely tamper-proof.

The ResolutionCentric Digital began investigating solutions that would help their offices become paper-free. After examining several options, Centric Digital selected DocuSign’s Digital Transaction Management (DTM) platform and its integration with Box as the ideal toolset for digitizing their contract processes. DocuSign stood out among competitors because it offered a 100% cloud-based solution, an intuitive user experience, and critical capabilities in its mobile app – all supported by bank-grade security and enterprise grade reliability. Additionally, DocuSign’s partner integration with Box automated the storage and archiving of completed versions of documents so that paperwork was never lost and remained accessible and easy to find for all parties involved in the transaction. Centric Digital rolled out DocuSign for Box toward the end of 2012 and reports significant results.

The Key BenefitsSince implementing DocuSign for Box, Centric Digital has been able to run its offices virtually paper-free. This change has led to many exciting benefits for the company.

One of the key benefits Centric Digital has experienced since the DocuSign roll-out has been significant time and cost savings. Every week, Centric Digital prepares and sends up to 20 documents that range from legal contracts and paperwork to bank statements and vendor invoices. With the old, manual process, having to prepare, print, fax, scan, and overnight these documents ate up significant time for employees every week. By eliminating paper and allowing users instead to draw up, send, and sign documents digitally, DocuSign has helped Centric Digital employees save as much as 60 minutes per contract, which spells a weekly time savings of up to 20 hours per employee.

Brian Manning, president and chief digital officer at Centric Digital, explains that this in turn translates into significant dollar savings for the company: “Estimate the cost for us of managing documents from preparation to tracking to obtaining signatures can average $50 per hour. By lopping off up to 20 hours every week from the document management process, DocuSign enables us to save an estimated $50,000 per year.”

Connect with us:

For U.S. inquiries: toll free 866.219.4318 | docusign.com

For EMEA inquiries: phone +44 203 714 4800 | emea@docusign.com | docusign.co.uk

For APAC inquiries: phone +1 800 255 982 | docusign.com.au

For LATAM inquiries: phone +55 11 3330 1000 | docyousign.com.br

Copyright © 2003-2015 DocuSign, Inc. All rights reserved. DocuSign, the DocuSign logo, “The Global Standard for Digital Transaction Management” are trademarks or registered trademarks of DocuSign, Inc. in the United States and/or other countries.

For a list of DocuSign’s trademarks, please see www.docusign.com/IP. All other trademarks and registered trademarks are the property of their respective holders.

DocuSign, Inc. (DocuSign®), The Global Standard for Digital Transaction Management® helps organizations achieve their digital transformations for dramatic ROI, increased security and compliance, and better experiences for customers, partners, suppliers and employees. DocuSign automates manual, paper-based processes with the only open, independent, standards-based DTM platform for managing all aspects of documented business transactions. DocuSign empowers anyone to transact anything, anytime, anywhere, on any device securely.

Centric Digital has also been able to eliminate spending on supplies for printers and fax machines, as well as courier services for sending out hardcopies. These savings add up to around $50,000 annually. Additionally, the need to archive and keep track of completed paperwork would necessitate an additional full-time contract administrator role at Centric Digital. DocuSign’s ability to automate manual processes has allowed Centric Digital to eliminate this role and save an additional $100,000 every year. “In all, DocuSign has allowed us to achieve a significant annual savings — more than $200,000 per year,” says Manning.

Manning reports that DocuSign has also helped deliver better customer experiences and gained the stamp of approval from all who use it. “Many employees, contractors, clients, partners, and vendors provide positive feedback about DocuSign. They feel it is secure, efficient, and increases transparency, all while allowing access to documents at anytime, anywhere on the user’s device of choice.” Manning notes “DocuSign has helped us improve our client relationships because it is always reliable, always on. Because we can get paperwork through faster, it enables us to start

providing services faster. Also, when clients need to access their documents, they can do it instantaneously in the cloud, which reduces inbound requests for contract copies. It’s easier and more efficient for all parties.”

Lastly, Manning notes that DocuSign’s ability to automate and digitize traditional, manual processes is very much in line with Centric Digital’s values and helps support the company’s image. “As a digital transformation company, it is important for us to demonstrate how we run our own business by leveraging digital solutions. DocuSign is one of our solutions. We have no servers, filing cabinets, fax machines, desk phones or printers. This helps us show our clients that we know how to operate our own business completely digitally and positions us as thought leaders capable of helping them transform their businesses.”