case study-amdocs tech mahindra · amdocs smart client training delivery to client tech mahindra...
TRANSCRIPT
Contents
Client: Tech Mahindra Limited ................................
Technology: Amdocs Smart client
Challenges faced by the Client ................................
Why Aurelius? ................................
Solution and post solution benefits
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Technology: Amdocs Smart client ................................................................................................
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Solution and post solution benefits ................................................................................................
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Amdocs Smart Client Training Delivery To Client
Tech Mahindra
Client: Tech Mahindra Limited
Industry: Information technology, network technology and business process
outsourcing
Tech Mahindra is a leading Indian multinational
company which works in the domain of
information technology, network technology
and business process outsourcing to the
telecom companies. With its inception in 1986
as technology outsourcing firm, Tech Mahin
is one of the Fab 50 companies in Asia
Technology: Amdocs Smart client
Domain: Customer Relationship management/database management
Amdocs Smart Client is JAVA application which
provides effective and powerful client
functionalities. It uses Java SWING for its user
interface presentation layer which helps in
providing a very rich client environment. Smart
Client takes a different path of accessing
database through the backend which is run by
the application server. The structure of backend
application is termed as J2EE. Using the Java
Network Launch protocol, zero deployment is
supported in both ‘push’ and ‘pull’
application server. Smart Client makes use of a
framework known as ASCF which allows
simplifies and high level subset of SWING
classes. The development environment of Smart
Amdocs Smart Client Training Delivery To Client
Tech Mahindra Limited
Tech Mahindra Limited
Information technology, network technology and business process
Tech Mahindra is a leading Indian multinational
company which works in the domain of
information technology, network technology
and business process outsourcing to the
telecom companies. With its inception in 1986
as technology outsourcing firm, Tech Mahindra
is one of the Fab 50 companies in Asia
according to the list compiled by Forbes. As a
part of the Mahindra Group, Tech Mahindra
currently stakes at US$ 4.2 billion with over
112,000 employees spread across 90 countries
and several continents. Tech Mahi
about 825 clients as of November 2016 and
operates out of its headquarters in Pune, India.
Amdocs Smart client
elationship management/database management
Client is JAVA application which
provides effective and powerful client
functionalities. It uses Java SWING for its user
interface presentation layer which helps in
providing a very rich client environment. Smart
Client takes a different path of accessing the
database through the backend which is run by
the application server. The structure of backend
application is termed as J2EE. Using the Java
Network Launch protocol, zero deployment is
modes of the
Smart Client makes use of a
framework known as ASCF which allows
simplifies and high level subset of SWING
classes. The development environment of Smart
Client uses Java as its programming language
allowing a powerful SWING customization
environment. Smart Client allows the user to
load application configuration metadata,
manage multiple applications simultaneously,
manage main windows, menus, toolbars, tool
boxes, status bars and also form windows. With
Smart Client, Looks, Feels and styles can be
customized using user interface controls.
the client side, Smart Client allows support for
logging in, helping and printing. Background
tasks can be managed along with exception
handling and operational measurements.
Globalization support is provided along wit
services for open, close, version, etc.
Amdocs Smart Client Training Delivery To Client
Information technology, network technology and business process
according to the list compiled by Forbes. As a
part of the Mahindra Group, Tech Mahindra
currently stakes at US$ 4.2 billion with over
112,000 employees spread across 90 countries
Tech Mahindra has
about 825 clients as of November 2016 and
operates out of its headquarters in Pune, India.
elationship management/database management
Client uses Java as its programming language
allowing a powerful SWING customization
t Client allows the user to
load application configuration metadata,
manage multiple applications simultaneously,
manage main windows, menus, toolbars, tool
boxes, status bars and also form windows. With
Smart Client, Looks, Feels and styles can be
zed using user interface controls. On
the client side, Smart Client allows support for
logging in, helping and printing. Background
tasks can be managed along with exception
and operational measurements.
Globalization support is provided along with
services for open, close, version, etc.
Challenges faced by the Client
Being a leading market player in the domain
of global telecommunication and
communication services provider, Tech
Mahindra caters to the top echelon of client
organizations all over the world.
Considering the pace at which the digital
world is growing, Tech Mahindra faced
fierce competition from other Telco service
providers all over the globe providing CRM
solutions through various tools. They
already had a number of technology tools in
their stables of which they offer CRM
solutions and customer communica
services but Amdocs was missing which was
Why Aurelius?
Aurelius Corporate Solutions, in the capacity of
being knowledge solution integrators and
consultative learning solutions provider met th
requirements of the client when approached by
providing a completely customized training
solution in the said technology. A dedicated
action team was setup to provide complete
support both onshore and offshore to the client
by providing end-to-end technology solution
involving not just training but also knowledge
acquisition of the client’s specific requirements.
Our talent acquisition team further searched for
the perfect trainer for providing the customized
training program. The focus was kept on
providing specialized knowledge in legacy and
strategic Amdocs CRM implementation
capabilities such as Delphi, UI editor, Clear Basic
etc. along with the capabilities of configuring
Challenges faced by the Client
Being a leading market player in the domain
of global telecommunication and
communication services provider, Tech
Mahindra caters to the top echelon of client
organizations all over the world.
Considering the pace at which the digital
h Mahindra faced
fierce competition from other Telco service
providers all over the globe providing CRM
solutions through various tools. They
already had a number of technology tools in
their stables of which they offer CRM
solutions and customer communication
services but Amdocs was missing which was
a growing requirement for many global
organizations. Tech Mahindra was thus,
losing a large customer base and further
going down in the CRM solutions
providence market. The field of
communications service solu
providence has a large number of small and
large players and all willing to reach the top
of the market. Thus, Tech Mahindra faced
the challenge of getting behind in the race
of communications solutions providence in
the customer relationship managem
domain.
Aurelius Corporate Solutions, in the capacity of
being knowledge solution integrators and
consultative learning solutions provider met the
requirements of the client when approached by
providing a completely customized training
solution in the said technology. A dedicated
action team was setup to provide complete
support both onshore and offshore to the client
logy solution
involving not just training but also knowledge
acquisition of the client’s specific requirements.
Our talent acquisition team further searched for
the perfect trainer for providing the customized
training program. The focus was kept on
ing specialized knowledge in legacy and
strategic Amdocs CRM implementation
capabilities such as Delphi, UI editor, Clear Basic
etc. along with the capabilities of configuring
strategic Amdocs Clarify CRM using various
tools. Aurelius Corporate Solutions w
channel all its resources through the global
footprint and provide training at par with the
global standards. With Aurelius comes legacy
integration and knowledge base that has been
inculcated over the years by our industry
veteran leaders and professionals. In the
training program provided to the client, we
focused on practical and applicative knowledge
provided through our lab exercises and practical
training sessions; completing which, the trained
employees were able to provide effective
Amdocs tech support without delay and
exceptions. End-to-end support was provided to
provide inherent closure to the training
including feedback and post
resolving procedures.
a growing requirement for many global
organizations. Tech Mahindra was thus,
losing a large customer base and further
going down in the CRM solutions
providence market. The field of
communications service solutions
providence has a large number of small and
large players and all willing to reach the top
of the market. Thus, Tech Mahindra faced
the challenge of getting behind in the race
of communications solutions providence in
the customer relationship management
strategic Amdocs Clarify CRM using various
tools. Aurelius Corporate Solutions was able to
channel all its resources through the global
footprint and provide training at par with the
global standards. With Aurelius comes legacy
integration and knowledge base that has been
inculcated over the years by our industry
rofessionals. In the
training program provided to the client, we
focused on practical and applicative knowledge
provided through our lab exercises and practical
training sessions; completing which, the trained
employees were able to provide effective
s tech support without delay and
end support was provided to
provide inherent closure to the training
including feedback and post-training issue
Solution and post solution benefits
The required training was delivered through
an instructor having more than 10 years of
experience in the industry and domain of
customer relationship management tools
and service delivery platfor
instructor specialized in the domain and
provided the required hands on training
and experience to the client as needed and
required. The latest version of Amdocs
Application Server Architecture Components
CBO Infrastructure
Querying using CBOs
Updating using CBOs
Parent-Child and Database Relationships
Updating Database Relation using Parent
Non – Generic CBO Implementation
CBO Customization
XBean Implementation
Legacy Beans Customization
Debugging
Complex controls, grid, search
lookups
Tech Mahindra is now a proud organization
which has added Amdocs SmartClient 8.1 to its
CRM solutions base and provides customized
and effective CRM and customer
communication solutions based on this CRM
tool. Consequently, Tech Mahindra has been
able to improve and increase upon their
customer base and further spread their
outreach in the market of telecommunications
tion benefits
The required training was delivered through
an instructor having more than 10 years of
experience in the industry and domain of
customer relationship management tools
and service delivery platform. The
instructor specialized in the domain and
provided the required hands on training
and experience to the client as needed and
required. The latest version of Amdocs
SmartClient, i.e. Smart Client 8.1 was the
tool of discussion and the changes in the
latest version from the previous versions
was elaborated upon. The training that was
delivered explored the following aspects of
the tool.
Application Server Architecture Components Custom Control
Customization6.
Version Selectors
Workspace
Child and Database Relationships Form Layout
Updating Database Relation using Parent- child concept Authorization
Implementation Server & Deployment
Introduction to CRM Upgrade
Upgrade Path and steps
Introduction to Amdocs Configuration
Introduction to Amdocs CRM 8.1 Data Mode
Underlying Modules like clear Sales, clear
support, Admin Module
Tech Mahindra is now a proud organization
which has added Amdocs SmartClient 8.1 to its
CRM solutions base and provides customized
and effective CRM and customer
communication solutions based on this CRM
tool. Consequently, Tech Mahindra has been
mprove and increase upon their
customer base and further spread their
outreach in the market of telecommunications
providence. Now, Tech Mahindra provides
services in a wider collection of customer
relationship management tools which also
includes Amdocs Smart client as their flagship
service providence tool. This has not only
helped them in growing as an organization but
also to provide better and effective customer
communication solutions to their client
organizations both current and prospective.
SmartClient, i.e. Smart Client 8.1 was the
tool of discussion and the changes in the
atest version from the previous versions
was elaborated upon. The training that was
delivered explored the following aspects of
Introduction to CRM Upgrade
Configuration
Introduction to Amdocs CRM 8.1 Data Mode
Underlying Modules like clear Sales, clear
providence. Now, Tech Mahindra provides
services in a wider collection of customer
relationship management tools which also
mart client as their flagship
service providence tool. This has not only
helped them in growing as an organization but
also to provide better and effective customer
communication solutions to their client
organizations both current and prospective.