Intuitive Support,

Case Study

Smarter Consulting

BeAnywhere.com 2014

AFTER AN INTENSE MARKET RESEARCH, AL ROMAN TECHNOLOGIES HAS CHOSEN SUPPORT EXPRESS AS THEIR IDEAL REMOTE ACCESS SOLUTION.

Don’t take risks, your customer appreciates it.There’s no space for theory testing in the consulting business; actions and

options have consequences that directly impact clients. So, like the most

experienced consulting companies in the field, Al Roman Technologies LLC

undertakes an extensive testing and studying process of high-end business

solutions – and as a result, ends up assuming the role of synergy creator

between service providers, software developers, partners and clients. It was

precisely from that extensive but meticulous market research that BeAnywhere

Support Express has prevailed as the remote access solution of choice.

“We value a good pre-sales approach – a pre-sales demo and a trial version

before purchase – and a good PRICING ”, starts referring Tiju Mathew Babu,

General Manager at Al Roman Technologies LLC. 1

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Look for a Proactive Intervention AI Roman’s tech support department was looking for a solution capable of

providing customer support on “level based technical error handling, database

debugging and complicated online installation”. As far as daily procedures are

concerned, Al Roman Technology LLC’s business counseling requires continuous

support to the implemented software, holding the client’s hand through every step

of the way: from the moment the client decides to create the initial TICKET all the

way through the AGENT installation in the remote machine. Both the Chat and

the VoIP MODULES , despite not being capable of materializing the Human body

(who knows, it may be a great feature for the 10000.5 version), creates a safe, fast

and cohesive communication channel between clients and as many techs as necessary.

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44.CHAT AND VOIPUsing the integrated VoIP module,

perform calls with different clients

during different sessions, or

conference calls with techs and

clients simultaneously.

1. PRICINGAdaptability and flexibility in

custom-made proposals, designed

to fit companies of all sizes, with

constant FREE UPDATES.

3.UNATTENDED ACCESSBeAnywhere can also be installed

as a Windows® service in the

remote computer. This way you

can access that computer

whenever you want, even when

the customer is away, with or

without system credentials.

2.TICKETINGBesides requests, users can also

create support tickets, with file

attachments and custom surveys,

for you to take on a later time.

Ticket creation can also be

integrated in your site.

8. HOW TO START A SESSION:Generate PIN Codes, support links,

embed BeAnywhere within your

website, generate unlimited

batches of Calling Cards, use our

simple software API or create an

easy to remember Exclusive Link.

6. FRIENDLY INTERFACEBoth the Console, the Viewer and

the Web-based Administration Area

require zero technical knowledge.

The session start and remote

access procedures are as intuitive

for the tech as they are

for the end-user.

5. ACCESS FROM ANYWHEREBASE delivers instant, on-demand

remote support to any computer in

the world, even through firewalls

and complex networking

configurations.

Value for Money and Trust.Another common point between BASE’s philosophy and this

consultant firm’s needs is the continuous service

development, making Support Express a true

Software-as-a-Service offer with completely free updateds

during the subscription period (renewals included):

“Definitely recommend it, value for money”, noted Mr. Tiju.

BeAnywhere.com 2014

7. EXTENSIVE REPORT ANALYSISCreate complex surveys in seconds,

which can be sent to customers or

technicians, supporting multiple

languages, different types of

questions and advanced editing.

Analyze graphical reports on the

results and export the data.

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Don’t Limit Your Business. In fact, AI Roman’s GM was clear about what their unavailability to compromise

ease of accessibility: “we want to be able to access remote computers from

ANYWHERE , even if the agent’s computer is not available, along with a

friendly INTERFACE and extensive report ANALYSIS ”. So along with the

unattended access, BeAnywhere Support Express allows six other DIFFERENT

ways to start a session – from a simple click on a link sent by e-mail to a

click on a button placed on your own website.

Definitely recommend it, value for money

For more tech talkset up a demo! FREE DEMOclick hereTell us the day and time that best fits your schedule.

See also: Product Sheet | More about BASE

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Connecting Devices and People.There is something that no human being can’t help but to value,

despite how much buried in technology he might be: personal

relations. Mr. Tiju commended the Channel Manager responsible

for the partnership on his “good Interaction”, also pointing out an

“easy integration process and a deployment without effort”.

After all, why would we develop a tool capable of connecting

anyone, anywhere in the World, without connecting ourselves?

About Al Roman Technologies LLCSince 1992, Al Roman Technologies LLC has led the way in providing powerful and robust business software solutions to businesses throughout the Middle East. Apart from providing world class business solutions we ensure that our customers are empowered to efficiently use the solutions through our comprehensive training and support program. Perhaps that is the reason why renowned auditors like KPMG, Al Ghaith and Sajjad Haider recommend software solutions from Al Roman Technologies. Al Roman Technologies LLC, are business partners for Sage Pastel (Accounting, Payroll & ERP Solutions) & Insphire (Equipment Rental Solution).

About BeAnywhere BeAnywhere delivers a real-time platform that solves, with elegant simplicity, a broad range of IT management challenges, making work easier, more efficient and secure for thousands of companies around the world.

About BeAnywhere Support ExpressBeAnywhere Support Express is an advanced solution that allows to remotely access any machine with Microsoft® Windows® or Apple® Mac® in order to provide technical assistance or endure system administration. Its unique peer-to-peer technology allows immediate remote support, management and monitoring on request to any computer in any location.

Subscription details:

1 to 5 Technicians (Corporate Edition)

<100 machines

Contact us:

+1 604 249 0380 (NORTH AMERICA)

+55 (11)3230-2309 (SOUTH AMERICA)

+351 210 441 550 (EUROPE)

contact@beanywhere.com

sales@beanywhere.com

support@beanywhere.com

BeAnywhere.com 2014 Follow us:

9. SESSION RECORDINGGenerate Use it for quality control

or training purposes. Videos are

automatically hosted by

BeAnywhere and can be easily

retrieved by customers in Adobe®

Flash® format.

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Register Your Operations. As a user you’re able to manually register the operations through a feature

particularly appreciated by Al Roman – “by RECORDING the session, it can

be easily handed over to the senior tech”. Additionally, Mr. Tiju

underlined the importance of stability in this kind of work, establishing a

comparison with similar solutions he eventually tried: “Speed of

CONNECTION has improved and we are having connections without

being DISCONNECTED ”.This, of course, with no compromise on SECURITY . 10

10. SPEED OF CONNECTIONThanks to BeAnywhere proprietary

P2P technology, Support Express

achieves the industry's fastest

performance, being up to 30%

faster than any other remote

access solutions.

11. RECONNECTIf the remote machine requires to

be restarted, BASE will allow the

tech to do so and reconnect the

session back to where it was

before (even in Safe Mode and

without administrative

privileges).

12. SECURITYThe whole session is sheltered by

a proprietary communication

protocol, with guaranteed global

security by the Rijndael algorithm

(Advanced Encryption

Standard–AES) using a

256bits cipher.

Speed of connectionhas been improved

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