7/16/2019 Case Study - A Rush to Failure?

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CASE 1

A RUSH TO FAILURE?

Group 4

 Arriola, CeciliaBautista, Bernadine

Manlapig, Renzi Kristelle

Penullar, Geriene Cherise

San Juan, Ivy

Saraya, !i""o

#y, Alyssa Marie

Case Problem

1. Mai Problem

7/16/2019 Case Study - A Rush to Failure?

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Should the Canadian Aeronautics Ad$inistration %CAA& prioritize speed over 'uality in uilding

the Retractale ()tended Ar$s Co$patile *older %R(AC*&+

Se!o"ar# Problems

hat course o- action should the CAA ta"e ne)t+

Should the CAA try to negotiate e)isting contracts .ith contractors+

$. Aal#sis

Issues %i&' Curre& Si&ua&io

 Although the -irst phase o- the R(AC* pro/ect $et the deadline and .as ale to do so

.ithin the udget, the 'uality o- the product is lac"luster0 Instead o- eing e)ecuted se'uentially,

the pro/ect1s phases 2 R34, prototyping, testing, production, and 'uality control 2 needed to

overlap0 5here .ere glitches in the so-t.are, $otors, and circuits, and not a single test had

proceeded s$oothly in -our years0 Co$puter si$ulations sustituted rigorous testing, .hich

$ade 'uality control less thorough0 !o electronic data $anage$ent syste$ that .ould allo. the

contractors and CAA to access current test data -or analysis .as availale0 5he prototypes .ere

not e'uipped .ith the instru$ents that .ould provide ade'uate test data0 6astly, the current

cost7plus contract .as not aligned .ith the goals o- the CAA .ith the contractors, thus having

CAA to ear all the ris"s o- the pro/ect0

Compariso

 A co$parison .as done et.een speed and 'uality in order to deter$ine .hich aspect

should e given $ore e$phasis in the pro/ect0

SPEE(

STRE)GTHS *EA+)ESSES

8 6ess ti$e utilized in -inishingpro/ect

8 Avoid possile udget cuts i-R(AC* is delivered early

8 6o.er short ter$ costs

8 More repairs needed as 'uality$ay e co$pro$ised

,UALIT-

STRE)GTHS *EA+)ESSES

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8 Sa-er -inal product8 6o.er long ter$ costs8 Results in good reputation8 Meets pro/ect1s true o/ective

8 Consu$es $ore ti$e asproduct has to undergo nu$erousprocesses

Impor&a& Fa!&ors or Cosi"era&io

8 5he possiility o- -acing a udget cut i- e)pectations are not $et8 CAA is a s$all player in the space industry8 Meeting deadline

/. Re!omme"a&io 

 Although speed .as prioritized y the CAA to avoid udget cuts, 'uality should not e

co$pro$ised0 5his strategy o- -ocusing al$ost entirely on speed in order to avoid udget cuts

.ould still e ine--ective i- they are unale to deliver the e)pected results0 5hey .ould still su--er 

-ro$ udget cuts i- they are not ale to co$ply .ith e)pectations regarding the e--ectiveness o- 

R(AC*0 5he contracts should then e renegotiated in order to $a"e contractors accountale

-or the 'uality and per-or$ance o- R(AC* and in order -or to ensure oth 'uality and speed0