case management case conferencing approach to improve program outcomes
TRANSCRIPT
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Case Management
Case Conferencing Approach to
Improve Program Outcomes
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WAIT…BEFORE WE START
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Objective
• To understand an effective method of providing comprehensive service strategy for young people in YouthBuild Programs
What will we cover? In the context of case conferencing: • Overall structure of case conferencing• Benefits for improved service delivery • Management of cohorts
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Case Management Fundamentals
WHAT IS CASE MANAGEMENT? Case Management is a youth-centered goal-oriented process for assessing the strengths and needs of an individual for participant services; developing a plan to:•Attain their goals •Assist him/her to obtain the determined services•Facilitating their use of services in obtaining their goals (education, goal-focused employment, i.e., long-term employment, etc)
KEY COMPONENTS –Thought out written process –Staff who “get it”–Organized case files –Services to offer –Strategy to discuss youth goals, progress, challenges and next steps
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Case Conference
What is a case conference?Intentionally scheduled reoccurring meetings to formally review
and discuss the goals of a youth.
COMPONENTS
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Benefits
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Case Conference ProcessCase Management facilitates
CM: Shares objective data: attendance, progress toward IDP goals, etc.
Go (2) Go-round: other staff share their data
•I see….•I think….•I believe the next step for the student is…..
Strategy/ Commitments Case Manager recaps action steps and commitments Check-in point is established
Suggested Time Frame: 5 – 10 minutes
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Managing Cohorts
NEW YOUTHBUILDERS VS GRADUATES IN TRANSITON COHORT 1 COHORT 2
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