case management
DESCRIPTION
Presentation by Wim Putzeys on Case Management on June 4, 2013TRANSCRIPT
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CASE MANAGEMENTJune 4, 2013
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AGENDA
• Introduction to case management (Sparc)• Activiti BPM(Alfresco)• Smart Process Applications (Open Text)• Documentum xCP(EMC2)
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FOLLOW US
• LinkedIn : Commagroup• Web : Commagroup.be
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INTRODUCTION TO CASE MANAGEMENT
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How Is CM Different?
Case opened Case closed
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How Is CM Different?
1. Documents
2. Case properties
3. Tasks
4. History
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How Is CM Different?
Formal process Informal process
System control
Human control
Detailed model
High-level model*
*CMMA 1.0 beta (omg.org)
Audit by process history
Audit by content history
Case management
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CM Components
CapturePaper documents
Fax, e-mail
Phone conversation, IM conversation
EMC2 Captiva
Kofax
Recomatics
Readsoft
Ephesoft
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CM Components
Document Management
EMC2 Documentum
IBM Filenet
Oracle UCM
Open Text DM
Alfresco
Capture
Records Management
Archive
ClassificationSearchSecurityAudit log
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CM Components
Document Management
EMC2 Documentum
IBM Filenet
AgilePoint
Open Text BPM
Activiti
Records Management
Archive
Capture Business Process
Management
Business Activity Monitoring
TasksTask listsRoutingAudit trail
BlackPearl
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CM Components
Document Management
Yammer
Sharepoint
Jive
Lync
Records Management
Archive
Capture BPM
BAM
Collaboration and
Communication
BlueKiwi
Liferay
BaseCamp
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CM Solutions
Document Management
µOpen Text Global360 Case Management
IBM Case Management
HP Autonomy WorkSite
EMC2 Documentum xCP
Records Management
Archive
Capture BPM
BAM
Collaboration and
Communication
Alfresco WorkDesk
Dashboards
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Transactional Content Management
25/10/2011 Slide 14
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Transactional Content Management
25/10/2011 Slide 15
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ACTIVITI BPM (ALFRESCO)
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SMART PROCESS APPLICATIONS (OPEN TEXT)
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DOCUMENTUM XCP (ECM2)