casco insurance claims handling, if p&c insurance case study
DESCRIPTION
Automated Casco claims handling, If P&C insurance case study. Partnered Casco claims and Web Casco claims submitted by the customers.TRANSCRIPT
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Casco claims
Casco Claims
Case study
If Latvia
Mihails Galuška
Nexum Insurance Technologies, Latvia
+371 29137360
If – the largest insurance holding in Nordic countries
Press Release:
http://www.ultimus.com/pages/251//
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IF (experts, claim handlers, accountants, financiers)
Partners (car dealers, car repair shops)
? ? ?
Process changes
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Partner view - claims registration
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Notifications to customer/partner/If
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If employee view – core system
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Document storage
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15% of CASCO claims submitted by partners
Processing time 10: days -> 15 hours
Less manual work for IF employees
No need for customer to visit insurers’ office
Automated communications
Control and coordination of partner activities
More credibility in partnership
Results (2007), If Latvia
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Project 2nd phase – customer Web claims
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Custom front-end, customer portal
? ? ?
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Custom front-end, customer portal
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Partner – car repair shop
? ? ?
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~ 50% of casco claims takeautomated procedure
Results (2008), If Latvia
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Rezultāti
Latvian eCommerce award
http://www.if.lv/web/lv/parif/Ifinforme/Pages/PlatnaPele.aspx
(Latvian only)