cas, competition analysis system

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www.datamine.gr


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ContentsCompetition Analysis System 3

CAS At a Glance 4

Typical business scenarios served,optimized and/or automated through CAS 7

Intelligent Adaptive Customer Handling 9

CAS Impact & Benets 10

Assessing Customers 13

Negotiating with Customers 14

Recommendation Engine 17

Business Applications 18

Product Architecture 20

Key Components 23

Segment Designer 24

Discount Manager 25

Analytics Studio 26

Social Network Analysis 27

The Tari Advisor 28

Simulation & What-If 29

Analytics & Modeling Services 31

About datamine 32


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2

2

A major advance of the typical

telecom IT infrastructure providing

invaluable information at any level,

from representatives to senior staff


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Competition Analysis System

CAS enables modern telecoms organization to: Monitor & Analyze Competition

Compare the complete market (competitor taris) against your actual usage data

Empower Product Development

Create & Manage taris. Evaluate on actual usage data. Build Business cases

Optimize&AutomateTariRecommendations

Load-balance tari oerings depending on customer value. Measure & Analyze results

PerformEcientTariNegotiations@POS

Provide agents a negotiation framework for a stepwise, cost-controlled oering scenario

ExecuteAggressiveCustomerAcquisitionCampaigns

Provide agents a statistics-driven negotiation framework for candidate customers

DeliverOnlinePersonalizedRecommendations

Your customers browse personalized tari oerings online and/or through smart phones

GatherCustomerFeedback

Systematically collect, analyze and report oering-related customer feedback

CAS mid-term benefts

EmpoweredCompetitiveness

HigherlevelsofCustomerSatisfaction&Loyalty

IncreasedSales&CustomerAcquisitionRates

EnhancedDecisionSupportFramework

An interactive environment for customer analysis,

tari development, CRM strategies and more




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CAS At a GlanceA powerful customer analytics framework,

specialized for telecom operators

Datamines Competition Analysis System (CAS) is a sophisticated platform enabling tari modeling,

advanced customer insight, interactive tari recommendation logic design and more. Based on a highly

engineered data processing and visualization platform, CAS empowers processes in the domains of

Analytical CRM, customer handling, product development and data-driven decision making in general.

CAS can be best conceived as:

Aninteractivetaridevelopment&evaluationframework

... enabling quick denition of new taris, validation and analysis against actual usage

ApowerfulCustomerInteractionframework

... automating and optimizing tari recommendations, according to strict business rules

AsophisticatedCustomerAnalyticsplatform

... enabling customer, billing & usage analysis along with tari suitability measures

Either designing your customer retention strategy, developing a new pricing policy, assessing tari

performance against competition or building business cases to support candidate products, CAS will

give you robust answers, ideas and hints through a single click sequence.

Virtual markets: competitors,

tariffs, traffic & customer datain a fully controlled, powerful

and user-friendly environment

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Agents

Deal Negotiation Framework, set of

taris with loss/gain gures, priorities

and hints, for optimal, interactive

negotiation with the customer

Topmanagement

Decision support information, KPIs,

customer base dynamics, tariperformance

Productdevelopmentmanagers

What if scenarios, candidate taris

assessments, trac prole analysis,

tari transition patterns

Customerbasemanagers

Segmentation analysis, denition of

policies & corporate strategies

CAS

Campaignmanagers

Accurate target Groups, enriched with

optimization information

Potentialcustomer

Accurate Recommendations based

on trac patterns/bill presented by

the candidate customer

ExistingcustomerPersonalized tari oerings, suitably

balancing costs with expected gain

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Typical business scenarios served,

optimized and/or automated through CASCAS answers critical business questions, involving both day-to-day issues and

corporate-level decision-making

Handleinboundtarirelatedcustomerrequests through any channel, with managed costs and standard communication

framework: negotiate with the customer depending on customer value, specic corporate goals, tari promotion logic

Designpowerfuloutboundcampaigns oering a better tari proposal for each eligible customer through personalized

messaging and accurate savings estimations

Monitorthemarket , perform competition assessment studies, evaluate competitor oerings against actual customer data

(single customer, sample or the entire customer base)

Performcustomerbaseanalysiswith tari suitability perspective: derive distance metrics for each customer within the

exact eligible tari space. Share tari analytics across the enterprise through sophisticated reporting

Modeltarianalyticsandsuitabilitymetrics against loyalty/ churn, customer satisfaction.Feed corporate information systems with customer analytics and trac patterns

Supportproductdevelopmentactivities through interactive business scenarios development,

what-if studies, nancial impact analysis



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8cus omer ns g sprofitability

analyticscompetitiveness

loyaltydecisions

predictionsr i

Tariff

assessment

Tariff modeling

& optimization

Customer handling

strategies

Competitive

advantages


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www.datamine.gr

Intelligent Adaptive Customer HandlingSophisticated tari modeling, customer negotiation tools, analytics: the roadmap

to competitiveness

Tari modeler

& billingMarkets, product

catalogues, billing analytics

CAS hosts in its powerful

database complete

telecommunication markets

(operators, taris, networks

and network elements). The

underlying, high performance

CAS Billing Engine generates

tari comparative data against

any actual customer for any set

of taris in fractions of seconds,

providing an outstanding user

experience in tari development,

assessment and competition

browsing.

Customer negotiator

frameworkAdvanced tools dealing with

customers real time

Agents can now eciently deal,

through enabled channels,

with any existing customer

within the negotiation space

generated by CAS: this is a

safe (cost- controlled) space,

as the outcome of corporate

policies and active business

rules executed for each specic

customer. Loss estimations/

gain for each allowed proposal

strengthens agents position

and ensures corporate strategy.

Closing the loop, customer

feedback can be easily captured

into CAS.

Recommendation

engineAutomatic, fully managed

tari proposal system

A self-service component of

CAS, launched through your

corporate-site\myAccount

section or via smartphone

mini-application. Upon

login, your customer receives

proposals, triggers or tari

related messages, all satisfying

certain business rules, cost

or other constraints. Your

customers enjoy highly-targeted,

personalised oerings, while

you retain full control over any

associated costs, goals, priorities

and corporate strategies.

Pricing insight

& analyticsSophisticated tari

performance assessment

CAS oers Business analysts a

wide range of advanced analytics

on tari performance both for

existing taris or hypothetical

ones. Simulation components

allow the development of

hypothetical scenarios for

candidate taris and their

impact in your customer base

or nancial performance.

Monitoring and analysis

provides access to actual tari

performance gures versus

critical metrics such as churn

rates, revenue and protability.

Customer

& analyticsPowerful components for

managing customer base

Customer base analysis

tools, segment creation and

management components,

proling & reporting, all available

to the business user with a

click of a button. Hundreds

of attributes on customer,

subscriber, invoice or trac

level can be easily combined in

an interactive fashion, in order

to build advanced, accurate

target group structures, enabling

segmentation or decisioning

(proposal eligibility) schemes.


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CAS Impact & BenetsCAS has a major impact on critical customer-related processes and decision-making practices within the modern telecom operator: activities referring to customer lifetime value, loyalty/

churn management, customer satisfaction and other CRM-related initiatives signicantly benet from direct or indirect integration with CAS, its functionality and regular output such as

enhanced KPIs, improved applications like micro-segmentation, predictive models, churn analysis and similar.

Next Best Activity, Best Tari Advise and customer lifecycle modeling - are all excellent examples of CAS positive impact in understanding the market, your oering, competitors as well

as each single customer. Systematic tari plan suitability and performance gures along with Social Network metrics, Customers Network Value and Trac Patterns establishes a major,

enterprise-wide, information enrichment process.

Market Overview& AnalyticsTari comparison, analytics &

performance data, market overview

and positioning against competitors,

all available immediately aer

installation

Analytics & BISignicant enhancement of the

typical telecom Business Intelligence

infrastructure. Tari Analytics,

performance indicators, advanced

trac pattern analysis have re-

dened the useofanalytics within

the corporation

Business CasesNew capabilities on the compilation

of what-ifs, business case/studies,

decision support on products,

strategies, oerings, customized

discounts

Better Taris,

Market PositioningThrough ecient, interactive

product development processes

along with advanced customer

targeting. Innovative taris, with

measurable performance leading

to better marketpositioning and

competitiveness

Loyal, SatisedCustomershrough interactive, sophisticated

customer handling strategies,

with optimized oering based on

customers prole, optimal timing,

corporate targets and priorities

Installation (t0) t0 + 6 months

CAS


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Customer Base Growth

Customer Handling Strategies

Optimized Offerings, Revenue Control

CRM Effectiveness

Market Intelligence

Churn Management

CompetitivenessCustomer Satisfaction

Customer Intelligence


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Understand your customers;

analyze your own pricing

models against competition

12

Understand your customers;

analyze your own pricing models

against competition


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Innovative customer assessment tools

through powerful analytics components

Rich interactive user interfaces along with powerful

analytical options enable instant, multidimensional

analysis of taris against any single subscriber.

With a click of a button you get tabular data or

interactive visualizers on:

Tari suitability for the subscriber

The best owned or market oering for the customer

The recommended (via business rules) tari

transition for the customer (along with impact gures)

The distribution of all eligible taris against their

monetary distance from current

A wide range of congurable statistics including

ARPU, AMOU, SNA metrics, Tari assessment results,

expected gures, all versus baselines, segment

memberships and trends

Assessing

Customers

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Negotiating with CustomersOptimized customer handling, eective customer acquisition

CAS enables ecient, optimized in-store customer

negotiation: your agent submits subscribers MSISDN

and receives a personalized negotiation space, enriched

with cost/ benet information, trac patterns, hints

and supportive information. Subscribers response

can be captured during the negotiation process,

leading to a rich, invaluable corporate-subscriber

interaction history.

Customersrequest

Any type of related request such

as tari inquiry, bill complaint,

tari change advice, portability

Optimalproposal

The most appropriate proposal for

the specic customer, according toactive business policies, suitably

communicated and supported

Setofsuitableproposals

CAS applies all the complex business

rules on customers nancial, tracand re-rating information and compiles

a set of proposals, providing certain

benets to the customer, while balancing

corporate costs

ForwardtoCAS

Agent simply submits the MSISDN or

other customer identier, along with a

classication of customers request

CASExistingcustomer Agent


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For potential customers, where no trac information/

invoice history is accessible, CAS utilizes a powerful

billing approximation engine: a pattern-based estimator

of tari proposals for a candidate customer. The only

input in this case is the trac pattern as provided by the

candidate customer, verbally or through demonstration

of a copy of a recent invoice from current operator.

Aggressive campaigns, strong

quantitative arguments, outstanding

customer acquisition rates

Potentialcustomersinquiry

Candidate customer submits a

recent bill or describes his/her

owned trac pattern

Potentialcustomer

ForwardtoCAS

Agent simply submits trac statistics,

as found on customers bill, along with

a classication of customers request

Getnegotiationset

CAS applies all the complex business

rules on customers trac pattern andgenerates a set of proposals, providing

certain benets to the customer, while

meeting sales priorities

Presentproposal,negotiate

The most appropriate tari proposal for

the candidate customer, according toactive business policies, suitably packed

and communicated. Interaction with the

negotiation set, for a dierent proposal

according to customers feedback

CASAgent


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accurate answers to challenging

business questions through

simple, interactive scenarios

against terabytes of complex data


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Enable automatic, personalized,

fully managed tari proposals for

qualifying customersA self-service component of CAS, launched through

your corporate web-site under \My Account section

or via smart phone mini-application. Upon login, your

customer receives proposals, triggers or tari related

messages, all satisfying certain business rules and

constraints. Your customers enjoy

highly-targeted, personalised oerings, while you retain

full control over any associated costs, goals

and corporate strategies.

The logic behind this automated proposal is fully

managed by business rules and constraints ensuring

minimization of any involved costs, and also a

progressive nature in communicating the proposed

taris to t he customer.

The presentation type/style, feedback capabilities

and attached actions are all managed through

CAS recommendation engine. Analytics, reporting

and performance assessment closes the loop for this

intelligent customer communication component.

Recommendation

Engine

Existingcustomer

CAS

Navigaterecommendations

Customer can explore recommendations,

review, dismiss or rate specic items,

trigger tari change procedure or ask for

more information

Getrecommendations

CAS applies all the complex bu

rules on customers trac patt

and generates a set of well pre

proposals, in the form of prom

messages, hyperlinks , mini-ad

in a structured, bill-like presen

the alternatives

Customerlogininfo

Customer logins to myAccount

section of your corporate web

portal. The system retrieves

customer prole and related

information

HTTP://

Your Portal / myAccount

Requestrecommendations

Login event triggers automatic customer

assessment through CASTari

RecommendationEngine, which applies all

available corporate policies, and serves your

customer with a set of highly personalized, wellstudied tari proposals

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Business ApplicationsCAS generates multiple, measurable results in several dimensions. The value of

information generated, brings a major impact on both micro and macro decision making

processes of the modern telecom: optimum customer handling, increased customer

satisfaction level, competitive market positioning along with controlled costs.

Antiattrition +Save processes signicantly benet from CAS

comparative information: cancellation/port-out

requests,tariplanchangeinquiriesoreven

bill-relatedcomplaints, are best handled by a

CAS-connected agent: CAS decision support

components combine analytical tari model

comparison output with standard customers data

(trac proling, trends, demographics, segmentation

and more), execute the predened business logic andnally generate the Tari Negotiation frame: this is a

safe space providing agents the exibility to propose

alternatives to customers according to corporate

policies and business constraints.

Data modeling +CAS supports the need to study t he customer base

with the tari suitability/ performance perspective

through two major options: (A) use CAS reporting

tools, parameterize, ne-tune and export sample of

customers or segments for further modeling and (B)

export raw customer data (best-tari set of metrics)

for a specied customer subset and load to existing

analysis applications available (such as data mining or

reporting tools) in order to take advantage of additionalcustomer attributes and metadata.

Sales supportThe system can facilitate the design of specic

scenarios based on actual or simulated trac data,

for sales activities. Particularly useful for corporate

(business) account presales or retention activities: sales

professionals demonstrate the performance of the

selected tari models, against a complex, well-studied,

realistic (actual or articial) trac dataset that clearly

promotes the advantages of these taris.


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Tari developmentCAS supports the denition of candidate tari models

(either from scratch or as a variation of an existing-

production model) and the repetitive execution against

either virtual CDR packages or against any specic

segment of customers found in the customer base.

This functionality can signicantly improve product

development processes. In certain cases the system

can reveal market opportunities for innovative models

through systematic what-if analysis.

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Product Architecture

CAS has been designed with a modular, component-based approach, in order to meet high performance, scalability and

portability requirements.

CAS.Studio follows the smart client architecture which combines advantages such as full web connectivity and rich,

windows graphical user interfaces. CAS.Advisor is packed as a web application available through intranet, for massive

use through POS.

CAS Rating and Billing engine provides outstanding exibility and performance: sophisticated in-memory processing

models enable interactive billing scenarios and tari comparison data. CAS core Billing Engine components support:

Scaling on both period and within call aggregations

Bundle packages in several units of measurement

Bundle carry-over and shared bundles

Dual billing alignment mode

(billing/calendar period arrangement)

Selected numbers concept, with automaticestimation of customers choices

A subset of CAS.WS Communication layer is marked as public available throughout the enterprise for custom

application development. This provides a great exibility in answering special application integration needs, c lient

application development or support of quality assurance procedures.

CAS ETL layer consists of a set of robust components capable of systematically gathering, loading and processing large

volumes of customer related data. With the fully customizable External Adaptor, CAS can handle any input scenario

(historical les, deltas, database integration, FTP-based le gathering) with embedded, advanced data validation logic.

Specialized reporting and alerting components ensure sucient administrative information ow.

Integration components and specialized interfaces ensure eective communication with external systems (such as CRM,the Billing system or the data warehouse) either to collect information or to publish execution results.

2020

By-Reference tari denition, version control, full tari

lifecycle tracking

Embedded random sampling algorithms enabling

full, random, ad-hoc or segment-driven billing

The Chooser Concept, depicting the cheapest tari

from a predened set, for each customer, for every

given month


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www.datamine.gr

CAS Studio

Tari admin, Policies,

Reporting for experienced

power users, Business

analysts, Product

managers

CASAdvisor(R)

Rating-Based Tari

Advisor for existing

customers. Based on

exact rating and billing

processing

CASAdvisor(P)

Prole-based Tari

advisor for existing or new

customers (on computed/

declared trac pattern)

CASPresentation

CoreWebservices PublicWebservices

CASWS

Core module

Optional module

External element

Data storage

CAS Core components

Trac Simulation Engine

Online Recommendation

SNA - Social Network Analysis

Business Case Builder

Analytics Studio

Discount Management

CAS ConnectorCASServe

rComponents

CorporateDa

tasources

External Adaptor

Transformation Manager

CAS Adaptor

CAS DB

CAS.Synchro

CAS Staging DBCASDataMana

gement

CASETL

CustomApps

Mobile apps

Portal

My Account

Intranet apps

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A powerful platform providing

ad-hoc and systematic billing

execution: continuous evaluation

of business scenarios on pricingpolicies and their impact to the

customer base


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Key ComponentsCAS architecture enables a component-based synthesis of the solution matching your

exact business needs. Flexible APIs and integration points ensure rapid deployment and

further application development

Import & Export WizardsEasy to use, wizard-like components for exible data

import or export (customers, segments, contracts,

trac and more), featuring embedded random sampling

tools for further managing volume of data to process.

Analyzer Standard ReportingSpecialized, predened reporting including powerful

reports such as the Market summary (a quick

evaluation of all operators and tari plans within theselected market and based on the predened trac data

set), the Tari performance per segment (standardized

Tari analysis applied against specic, predened

segments of customers) and the Tari transition

impact (Transition matrix per segment of customers,

presenting the total cost (benet) for the company

(customer)). CAS provides standard export utilities (MS

Oce, PDF, XML) for all the reports.

Trac GeneratorThe CDR generator wizard provides advanced

simulation capabilities for generating packages of CDRs

according to user-dened shape. The system allows

naming, storing and administering the CDR set, as well

as analyzing its synthesis through specialized reports.

This provides signicant exibility to the analyst by

making it possible to prepare certain sets of named

and fully understandable CDR packages to be used as a

standard input for quick tari assessment.

Tari ManagerProvides sophisticated tari plan administration tools,

including tari loader, tari builder, tari validator,

specialized viewers and analyzers. It is based on

data-driven intelligent Graphical User Interfaces

enabling non-specialist to easily create and use

complex tari plans (ensuring consistency through

automatic, statistics-based users entry validation).

Tari workow enforces certain business rules towards

the release of a tari to POS level. Provided an activesubscription to datamines tari provisioning service,

CAS Tari Connector enables online, systematic and

unattended tari database synchronization (through

web connectivity).

Market ManagerOne of the core modules, Market Manager provides

advanced functionality for creating, managing,

monitoring and analyzing markets.

Tari Plan ConguratorSensitivity analysis, parameterization and

benchmarking of tari models, for testing and product

development purposes: provided a xed, well dened,

trac data set, Tari Plan Congurator enables

estimating the change in volume and revenue guresfollowed by a change in parameters of the tari plan.

Rating EngineCAS high-performance, in-memory Rating Engine

supports both interactive and batch rating and billing.

This is a fully parameterized engine with several options

regarding I/O available to any valid tari plan (actual or

hypothetical one) against any trac data set (actual or

simulated).

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Segment DesignerSegmentation scheme development, automatic proling, export mechanisms

featuring random sampling techniques

Innovative tools for creating, maintaining and analyzing customer segments, policies (business rule packages) and

decisioning conguration. Segment Designer makes segment-related processes ecient and more interactive. Simplies

the complexity of rule denition through a powerful graphical user interface oering instant generation of statistics and

previews of customers-members of the segment, immediate segment prole analysis, along with user-denedrandom sampling on the resulting customer set. A new, marketing-friendly approach for the campaign target group

denition process.


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loyalty and customer satisfaction

through intelligent, highlypersonalized discount models

Discount ManagerOer personalized discounts, monitor and

analyze impact

CAS enables interactive discount scheme denition,

analysis and management. Business users can create

exible discount schemes, evaluate costs and expected

outcomes under certain hypotheses, and assign eachscheme to a specic customer, group of customers,

segment or tari. Specialized performance assessment

reports along with KPIs for analyzing the impact of

discount models regarding customer base health, are

embedded in this component.

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Analytics StudioA sophisticated, interactive reporting environment featuring modern

Business Intelligence tools

Enables powerful, historical analysis of your customer base against any commercially available tari oered in the

market. Specialized metrics such as distance from the next or best eligible tari for each specic subscriber enable

denition of intelligent pricing & customer handling strategies.

Advanced multidimensional reporting against tari performance data - a sophisticated data analysis and presentation

layer, oering access to cubes, dashboards and data mining modeling outcome.

Advanced CDR modeling (featuring trac patterns, price analytics) can be oered as additional, tailor-made packages,

focusing in churnmodeling/prediction,campaignoptimization,customersatisfaction and propensitytobuy

modeling.

External Business Intelligence applications benet through CAS.OLAP data objects. The integrated customer data marts

and/or data warehouses can be systematically enriched with a new range of tari performance metrics (tari suitability,

distance from optimal, usage patterns) as well as existing reporting, analysis, and decisioning processes.

Senior business users can dene new views or perspectives on the customer base related KPIs, introducing aspects such

as price-sensitivity, price awareness, competitive ranking.


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Customer

003

Customer

002

Customer

001

Customer

015

Customer

011

Customer

016

Customer

005

Customer

004

Customer

012

Customer

014

Social NetworkAnalysis - SNA layerIdentify, visualize and use physical

customer interconnections in your

commercial strategies

This advanced module consists of datamines

algorithms and data manipulation components

enabling the identication of structural patterns based

on the systematic communication among customers

clusters of customers within the customer base

(naturally dened based on interaction patterns).

CAS SNA allows spotting customers with increased

network value, identication of the network

importance of each single customer, formulation

of sub-networks, cliques based on usage patterns,

estimation of the network impact of customer loss etc.

Important use cases of this advanced analytical

customer information can be designed in domains

such as CRM, Anti-Attrition, Campaign management,

customer base insight, Fraud detection, Bad debt

management, product development. The output of SNA

engine is directly available to CAS components, thus

boosting customer analysis & handling capabilities

(for instance use Segment Designer for SNA-related

customer ltering and segment/policy denition).

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The Tari AdvisorEnable customer touch points with

intelligent tari recommendations

Web enabled applications available through the

intranet for POS/ Agents, dealing with owned (existing)

customers. This component serves agents with a

tari negotiation framework for existing customersaccording to active corporate policies.

CASTariAdvisor(R)

This is a subset of CAS customer assessment

functionality, targeting a wider audience with less

experience in tari modeling and related processes.

This utility hides process complexity, and presents in

a user-friendly, direct and robust way all the

necessary information on customers tari suitability

and related proposals as generated through the

released business policies. This is a highly

customizable component.

CASTariAdvisor(P)

This is a variation of the above, dierentiated on

the rating/ billing approach: this version performs

an approximation of the billing outcome, based not

on CDRs but on subscribers trac pattern. The

trac pattern can be derived from actual CDRs

(in the case of an existing customer) or submitted

through the application (from the agent according

to the information submitted from the prospect

customer). This could also be integrated into the

web portal, for customer self-experimentation with

alternative taris. This is a highly customizable

component.

OnlineRecommendationengine(web)Advanced component enabling integration with

corporate portal, under myAccount section.


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Simulation & What-IfDene complex comparison scenarios, business cases and perform interactive

sensitivity analysis through CAS Business Case Builder

Wizard-like processes enable the denition of realistic business scenarios through a set of simple steps:

DeneCustomerSetsforanalysis: Business users may dene complex set of customers (including balanced

random samples against existing segmentation schemes), save, share and administer groups for repeating

analysis or reference/ baseline

PerformCustomerSetProling through standardized analysis templates

Deneassumptions to be used for analysis and impact estimation (such as transition rates towards certain taris,

churn rates or expected trac impact)

Denetheoutput to be generated (selected metrics per customer/ tari/ policy applied)

Analyzeorexportcustomer-levelcomparisonresults for further external processing

Scheduleexecution of certain analysis packs as repeating tasks and receive notication when completed

Use the Trac Simulation Engine to generate user-shaped sets of CDRs following customizable patterns

Trac Simulation Engine enables compilation of user-shaped sets of articial CDRs, following customizable patterns.

Advanced tools enable sensitivity analysis against tari conguration scenarios, impact estimations in terms of

revenue, churn and other predened key performance indicators.

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predictive models, sophisticated

statistical and data mining services,generating business knowledge and

actionable results


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Analytics & Modeling ServicesData modeling, data analysis, data mining servicesExtending CAS through additional analytical /modeling services. The typical output provided by CAS may be used for

enriching processes such as data mining model development, analytical reporting, statistical analysis or any other

data-intensive activity. Specically for churn prediction and analysis, CAS metrics such as distance from optimum tari

or positioning from competitor are expected to create signicant dierence as independent variables in any well-dened

model on churn.

Advanced business intelligence servicesSpecialized data integration, reporting or Business Intelligence components are oered as packages of customization/

extension services. Our domain experts collect analyze and model your business requirements leading to specialized

component customization or development of your own instance.

Tari provisioning servicesThis is a subscription service, based on automatic market monitoring - public domain information. CAS agents collect,

standardize, validate market and tari information, which is t hen instantly available to the subscribed CAS instance.

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Ab d i


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Founded in January 2005,dataminedecisionsupportsystemsltdspecializes in information technologies utilizing

analytical components and data-intensive models. Datamines expertise supports the full cycle of data-demanding

projects, from data analysis and quality assurance to Business Intelligence and Management Information Systems.Datamine demonstrates numerous success stories featuring innovative analytical solutions for the Banking and Telecom

sectors. Datamine is based in Athens, Greece.

About datamine

we are committed in designing intelligent soware dealing with challenging business scenarios.We use technology as the means to deliver innovative solutions to enterprise decision makers and

strategists. CAS is a characteristic product of this corporate culture

GeorgeKrasadakis,Head of engineering and product development


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www.datamine.gr


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datamine ltd,Decision support systems

22 Ethnikis Antistasis avenue,

15232 Chalandri, Athens, Greece

Tel: 0030 210 6899960, Fax: 0030 210 6899968

Email: [email protected]

www.datamine.gr

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authorized resellers and licensees may use the DATAMINE Logos in advertising, promotional, and sales materials and only as specied in their agreement.

Use of DATAMINE trademarks in a disparaging manner or in any manner that directly or indirectly expresses or implies DATAMINE sponsorship, aliation, certication,

approval, or endorsement in relation to third-party product or service or in such a manner that it appears that DATAMINE is legally associated with a third-party company is

expressly prohibited.

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