carriages; stick together always hold your child’s hand … · and carry your wallet in your...

1

YOURFREE

NEWSPAPER

Follow @CapeTownTrains on Twitter for instant updates.

Search for the Cape Metrorail page on Facebook to receive instant updates.

7 – 13 Dec 2017

Visit our blog on capetowntrains.freeblog.site.

WINNER Most Improved

Publication with a Small Budget

2016 SA Publication Forum

Awards

216

IMAG

E: F

REEP

IK

Your safety is important to us. Consider these tips when you travel by train this festive season.

STAY SAFE THIS SUMMER

BE CAREFUL WHEN USING HEADPHONES

AVOID CARRYING CASH

AND CARRY YOUR WALLET IN YOUR INSIDE POCKET

HIDE YOURJEWELLERY, BAGS AND

CELLPHONES

AVOID EMPTY CARRIAGES;

STICK TOGETHER IN BIG GROUPS ALWAYS HOLD

YOUR CHILD’S HAND WHEN YOU EMBARK OR DISEMBARK A TRAIN

01_Myline 216_nf.indd 1 2017/12/05 10:03 AM

etrorail’s protection services department is ready to ensure commuter safety and protect assets throughout the region this summer. The department rolled out its festive season safety plan on Friday, 1 December 2017. It will run until

31 January 2018.“The plan is to ensure high visibility of staff and contractors, and

also to arrest any and all criminals who transgress the law within the rail environment,” says Ernest Hendriks, Metrorail Western Cape’s regional security manager.

MANPOWERErnest says 690 Metrorail protection officers and 799 contracted security officers will be deployed to work day and night this festive period.

Patrols will be intensified in several crime hotspots, namely Langa to Lavis, Chris Hani and Kapteinsklip in Area Central; Bellville to Strand and Wellington, and the Muldersvlei Line in Area North; Salt River to Fish Hoek and Heathfield in Area South; and Cape Town to Salt River and Bellville (via Monte Vista Line) in Area iKapa.

“Protection officers will ensure commuter protection throughout the region in joint deployment with the Rapid Rail Police Unit and other law enforcement agencies.

TAKE CARERobberies, assault, vandalism, train surfing and commuter related incidents and injuries due to illegal railway crossing often occur during the festive season. Ernest urges commuters to help prevent crimes by not attracting criminals through negligent behaviour.

“We plead with commuters to not display their cellphones, jewellery and other valuables during their commute. Commuters must refrain from consuming illegal substances inside trains, as transgressors will be prosecuted heavily,” he says.

“We also encourage commuters not to travel in empty carriages but to move to those with more commuters.”

M

2

Follow @CapeTownTrains on Twitter to receive instant updates.



SAFETY

Protection servicesClaims officeTransport info numberRAILWAY POLICE Stock Road Cape TownBellville Retreat 24-hour operational room

021 449 4336

021 370 1005021 443 4325

0800 65 64 63

021 941 6800021 710 5129021 443 4309/10

021 449 2041/3645

Be aware of your surroundings and the people around you. Stay in well-lit and protected areas where security officers are

present. Be alert when approached by strangers.

EMERGENCY NUMBERS

SAFETY CORNER

Safety is our concern

Metrorail’s protection officers are gearing up for the busy festive season. The protection services department launched its festive season safety plan on 1 December to ensure that everyone is safe during this period.Jaye-Dee Jansen

READY TO SERVE AND PROTECT

IMAG

ES: S

UPP

LIED

Metrorail protection officers will be

deployed throughout the rail network this

holiday season.

AREA IKAPADonald Ngqoba021 449 2260

GOOD TO KNOWThe following area security managers have been deployed in your areas:

AREA SOUTHPaul Jonkers021 507 2319

AREA CENTRALPercy Makapela076 652 4093

AREA NORTHThembisile Blom021 940 2144

Tourism hotspots, including those along

the Southern Line will be monitored

throughout the festive period.

02_myline 216_nf.indd 2 2017/12/05 10:03 AM




3

GENERAL INTEREST

2017 has been a bumper year and Myline was there to cover it all. Here is a look back on a few highlights from this year. Mandisa Nduli

IMAG

ES: S

UPPL

IED

#THROWBACKTHURSDAY

A FOCUS ON RAIL TOURISMThis year was an unforgettable one for the rail tourism department. In August, it explored opportunities to extend its rail tourism offering further north to include the Cape Winelands. It also hosted 250 tour guides in celebration of International Tourist Guides’ Day, in partnership with Robben Island Museum. In October, the rail tourism team held a guided walk on Cape Town Station and surrounds for the elderly.

CLEANUP CAMPAIGNS AND SPECIAL PROJECTSMetrorail and its stakeholders hosted several cleanup campaigns across the rail network. Among others, cleanup campaigns were held at Harfield Station on 7 May and Rondebosch subway earlier in September. Alien vegetation was also eradicated at Harfield and Kenilworth stations in May.

RESERVE COACHESEach year, the rail operator demonstrates its support of World Wetlands Day which is celebrated on 2 February. This year, Metrorail committed to reducing its environmental impact by using water wisely and supporting the preservation of natural resources. On 18 May, rail tourism staff visited the Fish Hoek Valley Museum to mark International Museum Day.

BUSINESS EXPRESS TURNS 10Metrorail’s business express service celebrated its 10th anniversary in October. Since its introduction, the service has transported over 1.8 million commuters; definitely something worth celebrating.

METRORAIL HEROESCommuters continue to be our number one priority and this year, protection officers did their best to ensure that commuters were safe. In April, train driver Natalie Roman and metro guard Chantel Carstens moved from carriage to carriage to ensure commuters were safe when their train was stranded between stations due to a technical problem. In addition, protection officer, Norman September made 40 arrests in two months.

THREE CHEERS FOR CHANTELLIn February, Myline caught up with Metrorail’s Chantell Lorenzo, who told us what it was like being the first black female to qualify as a track master.

SOCIAL OUTREACHIn April, Metrorail employees donated boxes of blankets, clothing, cooking utensils and toiletries to families affected by the devastating fire in Imizamo Yethu in Hout Bay.

Marking Mandela Day in July, employees spent their 67 minutes of goodwill caring for orphans at Ubuntu House Orphanage and donated some baby essentials. On the same day, the rail operator and its stakeholders treated the elderly to some seaside fun on a scenic train ride from Cape Town to Fish Hoek.

MILESTONESMyline published its 200th issue in August. The newspaper was also named as a finalist in the categories of Best Newsletter, and Best Publication with limited resources at the 2017 SA Publication Forum Awards.

PRESIDENT LAUNCHES THE PEOPLE’S TRAINPresident Jacob Zuma launched the new PRASA trains operated by Metrorail in Pretoria in May this year. These trains are part of PRASA’s modernisation programme, which will be implemented over the next 20 years.

METRORAIL’S R9 BILLION BOOSTAs part of Transport Month in October, Minister of Transport Joe Maswanganyi committed R9 billion to improving rail infrastructure in the Western Cape.

FIGHT AGAINST VANDALISM AND CRIMEProtection officers arrested 755 suspects for various crimes, including vandalism and malicious damage to property. In November, Metrorail security guards arrested two suspected arsonists. They were taken into custody at Cape Town Station.

SAFETY CAMPAIGNSSafety campaigns took great priority this year. Metrorail staff conducted 28 campaigns to date and have a few more left for 2017. The various campaigns turned the spotlight on level crossing safety, personal safety and vandalism. Employees used the campaigns as a platform for dialogue with commuters and sharing valuable safety tips.

YOURFREE

NEWSPAPER




WINNER Most Improved

Publication with a Small Budget

2016 SA Publication Forum

Awards

17 to 23 August 2017

ISSUES

WE’VE DONE IT, AGAIN!

This week, we mark the 200th issue of Myline. Metrorail’s commuter newspaper has gone through several transformations in 18 years (see page 2). Here’s to the next 200 issues!

200_myline_mb.indd 2 2017/08/15 9:57 AM

03_myline 216_nf.indd 3 2017/12/05 10:04 AM




4

SPECIAL PROJECTS

IMAG

ES: S

UPPL

IED

The group of disabled commuters soaked up the sun once they arrived at

Fish Hoek Station.

Metrorail marked International Day for People with Disabilities on Sunday, 3 December 2017, with a special train trip for disabled commuters. Jaye-Dee Jansen

group of 40 people with disabilities enjoyed a sunny seaside train trip from Cape Town to Fish Hoek last Sunday, thanks to Metrorail, Cape Town Society

for the Blind and Western Cape Association for Persons with Disabilities.

The special trip happened to coincide with International Day of People with Disabilities on 3 December. Metrorail provided a mobile ramp and customer service support to the physically and visually impaired guests.

The guests took advantage of the perfect weather on the day, interacting with one another and taking part in sessions facilitated by Metrorail.

“The event highlighted the efforts by Metrorail to make the rail service more accessible to the disabled. We also highlighted the efforts by the disabled to get on and off the train,” says Vincent Daniels, public awareness officer for Cape Town Society for the Blind.

SPECIAL NEEDS Many of the guests were first-time commuters. “The primary objective of the day trip was to build and maintain lasting relationships with current and new stakeholders by providing a day trip that catered for their special travel needs and

expectations,” says Daphne Kayster, marketing and promotions manager at Metrorail.

WORKING TOWARDS ACCESSIBLE FACILITIESThe process is driven by PRASA’s corporate office as it affects all of the company’s services (bus, long distance passenger and commuter rail as well as facilities).

Under the auspices of PRASA Group, a universal access policy inclusive of design, norms, standards and guidelines is virtually complete. PRASA’s new trains will take account of special needs of commuters. The policy document includes: • Prioritisation of corridors• Park and ride facilities • Prioritisation of target groups

• Funding for upgrades• Appropriate signage• Security elements• Rolling stock requirements • The development of a training manual

for employees to deal with travellers with special needs.

ASSISTANCE FOR THE DISABLEDAll new trains will have universal access for people with disabilities, including wide access doors and automatic open/close doors. Until these corporate policy interventions are in place, Metrorail maintains a register of users who require special assistance to ensure that station staff assist commuters to travel with dignity.

PRASA is in the process of establishing special needs passenger (SNP) desks at major information centres where literature, accessible information and assistance will be available in future. We encourage commuters with special transport needs to contact their respective station managers to ensure that they receive the necessary assistance.

Commuters with specific requirements can register these at a customer information desk, email [email protected] or call 0800 65 64 63. The City of Cape Town also offers a Dial-a-Ride service; details may be obtained at the same information number.

A

TRAVELLING MADE EASY FOR DISABLED

UNIVERSAL ACCESSIBILITYThe Passenger Rail Agency of South

Africa (PRASA) has prioritised universal accessibility. It acknowledges that the South African rail commuter system is not yet fully accessible. All new assets, facilities and trains will have levels of access as determined by the policy guidelines on universal accessibility.

04_Myline 216_nf.indd 4 2017/12/05 10:06 AM




5

WORD SEARCHC O M M U T E R S M B U S C F O DF R P R N O S M E K I T R E I V IE E A M F M S I R U O T N L R I IS M L M T E I I P P N T D L M S ET M E D M V E P S I I L l P I I LI U A E P H I T J Y T U T H V B VV S N N H N O S E A S S E O F I SE S U R R H Z N E P N L O N R L RY R E L L E W E J E O O R E S I ES T Y R X I K G S S I R C S L T DM A P M O G R A M O G T P U T Y LR C A M C E R O U S A A R Y Y R UK A P T E I N S K L I P B T A E M

Bags

Cellphones

Commuters

Empty

Festive

Hotspots

Jewellery

Kapteinsklip

Muldersvlei

Patrols

Season

Summer

Tourism

Visibility

05_myline 216.indd 5 2017/12/05 10:06 AM

6




GIG GUIDE

IMAG

ES: S

UPPL

IED

WHAT’S LIT THIS FESTIVE SEASONWe have rounded up some of the best events happening in Cape Town and surroundings this festive season. Be sure not to miss out.

VOLVO OCEAN RACE 24 November to 10 December V&A Waterfront, Cape Town Taking teams on a 45 000-nautical mile voyage across four oceans and touching six continents, the Volvo Ocean Race is the ultimate test of seafarers. The race is aimed at bringing awareness to and creating solutions for the growing amount of plastic in our oceans, with various sustainability events taking place at the V&A Waterfront over the 17 dock days. The yachts will depart from Cape Town on 10 December for the third leg of the voyage. www.volvooceanracecapetown.co.za

AUNTY MERLE, THE MUSICAL 30 November 2017 to 13 January 2018 Baxter Theatre, Rondebosch The Baxter Theatre presents local comedian Marc Lottering’s new musical-comedy show, Aunty Merle, The Musical. Written by Lottering with musical direction by Alistair Izobell, the performance focuses on the comedian’s “most beloved character”, Aunty Merle Abrahams from Belgravia Road in Athlone. Ticket prices range between R100 and R260, and the show has a PG restriction of 14. www.baxter.co.za

LEGENDS OF R&B 12 December 2017 GrandWest Grand Arena, Goodwood The Legends of R&B returns to Cape Town, to bring you Brian McKnight and Brandy. Having sold more than 60 million albums between them, the duo is sure to dazzle audiences with their long list of hit singles including ‘Still’, ‘One Last Cry’ and ‘Back to One’. Tickets are available from Computicket and prices range from R480 to R2 850. www.bigconcerts.co.za

AUNTY MERLE, THE MUSICAL 30 November 2017 to

Baxter Theatre, Rondebosch The Baxter Theatre presents local comedian Marc Lottering’s new musical-comedy show, Aunty Merle,

. Written by Lottering with musical direction by Alistair Izobell, the performance focuses on the comedian’s “most beloved character”, Aunty Merle Abrahams from Belgravia Road in Athlone. Ticket prices range between R100 and R260, and the show has a PG restriction of 14.

CORONA SUNSETS FESTIVAL 16 December The Bungalow, CliftonCatch the Corona SunSets festival on 16 December at The Bungalow, Clifton. See Jonas Blue, Timo ODV, Mi Casa, Strange Loving and other acts take the stage from 12pm to 11pm on the Corona SunSets Oval. Tickets start at R450, get them from Nutickets.www.coronasunsets.com

NEW YEAR’S EVE CELEBRATION 31 December 2017V&A WaterfrontClose out 2017 with family and friends at the V&A Waterfront. The V&A Waterfront annual New Year’s Eve celebration is fi lled with an array of entertainment, from music and magicians to jugglers and fi reworks. Be sure not to miss out on the fun.www.waterfront.co.za

AUNTY MERLE, THE MUSICAL 30 November 2017 to 13 January 2018 Baxter Theatre, Rondebosch The Baxter Theatre presents local comedian Marc Lottering’s new musical-comedy show, The Musical. Written by Lottering with musical direction by Alistair Izobell, the performance focuses on the comedian’s “most beloved character”, Aunty Merle Abrahams from Belgravia Road in Athlone. Ticket prices range between R100 and R260, and the show has a PG restriction of 14. www.baxter.co.za

GrandWest Grand Arena, Goodwood The Legends of R&B returns to Cape Town, to bring you Brian McKnight and Brandy. Having sold more than 60 million albums between them, the duo is sure to dazzle audiences with their long list of hit singles including ‘Still’, ‘One Last Cry’ and ‘Back to One’. Tickets are available from Computicket and prices range from R480 to

GrandWest Grand Arena, Goodwood The Legends of R&B returns to Cape Town, to bring you Brian McKnight and Brandy. Having sold more than 60 million albums between them, the duo is sure to dazzle audiences with their long list of hit singles including ‘Still’, ‘One Last

JAZZ ON THE RIVERBANKS 16 December 2017 Paarl Arboretum, Paarl Spend the day surrounded by Paarl’s stunning scenery while listening to some soulful jazz. This family-friendly event will see guests enjoying a day of live music and entertainment from 14 bands including Judy Boucher, TopDogSA, Karin Kortje and Salome. www.computicket.com

Spend the day surrounded by Paarl’s stunning scenery while listening to some soulful jazz. This family-friendly event will see guests enjoying a

KING OF KINGS12 December 2017 to 21 January 2018Fugard TheatreWorld renowned South African musical King Kong is back by popular demand this festive season. The show returns to the Fugard Theatre in District Six from 12 December 2017 to 21 January 2018. Tickets range from R130 to R280 and can be purchased through Webtickets.www.thefugard.com

05_myline 216_nf.indd 6 2017/12/05 10:07 AM




7

Select the route you travel on and wish to receive updates for.

Bellville via Esplanade and Lavistown1.

Malmesbury via Bellville6.

Bellville via Monte Vista2.

Muldersvlei via Stellenbosch7.

Cape Flats3.

Southern Suburbs8.

Kapteinsklip4.

Strand9.

Khayelitsha5.

Wellington via Kraaifontein10.

Worcester via Bellville11.

SMSGet service updates via

Register for Metrorail’s free SMS service to receive updates on train delays and cancellations. You can register immediately by calling the Transport Information Centre on 0800 65 64 63 or complete the form below and submit it at your nearest train station.

Personal details

Surname:

Cellphone number:

Name:

07_Myline 167.indd 7 2016/11/28 2:25 PM




8

MAINTENANCE PROGRAMME 7 TO 13 NOVEMBER 2017

7 – 13 Dec 2017 Cape Town – Woodstock 09:00 – 14:00 Platform changes will be announced. Train delays of 10 to 15 minutes can be expected.

7 – 13 Dec 2017 Cape Town – Mowbray 09:00 – 14:00 Platform changes will be announced. Train delays of 10 to 15 minutes can be expected.

7 – 13 Dec 2017 Plumstead – Steurhof 09:00 – 14:00 Platform changes will be announced. Train delays of 25 to 30 minutes can be expected.

9 Dec 2017 Woodstock – Salt River 06:00 – 23:59 Platform changes will be announced. Train delays of 40 to 45 minutes can be expected.

10 Dec 2017 Woodstock – Salt River 00:01 – 23:59 Platform changes will be announced. Train delays of 40 to 45 minutes can be expected.

AM ON TIME

AM ON TIME

AM ON TIME

PM ON TIME

PM ON TIME

PM ON TIME

CANCELLED(AM + PM)

CANCELLED(AM + PM)

CANCELLED(AM + PM)

54.5%

56.5%

11.9%

60.8%

64.8%

60.2%

37.8%

17.9%

37%

NORTH: CAPE TOWN – MONTE VISTA – BELLVILLE – WELLINGTON – STELLENBOSCH – STRAND

7 – 13 Dec 2017 Maitland – Bellville 09:00 – 14:00 Platform changes will be announced. Train delays of 25 to 30 minutes can be expected.

6 Dec 2017 Kentemade – Avondale 09:00 – 14:00 Platform changes will be announced. Train delays of 25 to 30 minutes can be expected.

7 Dec 2017 Oosterzee – Bellville 08:00 – 18:00 Platform changes will be announced. Train delays of 25 to 30 minutes can be expected.

10 Dec 2017 Goodwood – Bellville 08:00 – 18:00 Platform changes will be announced. Train delays of 25 to 30 minutes can be expected.

11 & 12 Dec 2017 Bellville – Kraaifontein 09:00 – 14:00 Platform changes will be announced. Train delays of 35 to 40 minutes can be expected.

SOUTH: CAPE TOWN – SIMON’S TOWN AND CAPE FLATS

PERFORMANCE

While we try our utmost to do maintenance during off -peak hours to minimise possible delays, connecting trains may be subject to delays on all service lines. Your safety is our concern. We apologise for any inconvenience inadvertently caused. Performance refl ects week of 22 to 28 November 2017.

PUBLISHED ON BEHALF OF METRORAILby Mikateko Media, 19 Bree Street, Cape Town, 8001 PO Box 872, Green Point, 8051 021 417 1111 www.mikatekomedia.co.za

DISCLAIMER Published by Mikateko Media (Pty) Ltd. All rights reserved. While precautions have been taken to ensure the accuracy of information, neither the editor, publisher nor Mikateko Media can be held liable for any inaccuracies, injuries or damages that may arise.

Liam MarinusAdvertising Sales ManagerPhone 021 417 1130Cell 071 291 [email protected]

INCREASE YOUR SALES BY ADVERTISING IN MYLINE. OUR READERS MAKE 712 000 PASSENGER JOURNEYS EVERY DAY. PLEASE CONTACT:

Trinity MaholelaAdvertising Sales ExecutivePhone 021 417 1142Cell 072 471 3885Fax 086 249 [email protected]

CENTRAL: CAPE TOWN – KAPTEINSKLIP – KHAYELITSHA – CHRIS HANI – SAREPTA

7 – 13 Dec 2017 Salt River – Kapteinsklip 09:00 – 14:00 Platform changes will be announced.Train delays of 20 to 25 minutes can be expected.

7 – 13 Dec 2017 Langa – Pinelands 09:00 – 18:00 Platform changes will be announced.Train delays of 20 to 25 minutes can be expected.

Metrorail technicians will do repair work on the Cape Flats line between Salt River and Woodstock from Saturday, 9 December at 06:00 until midnight on 10 December. All trains will follow the normal schedules. However, Cape Flats trains will run on the Bellville Line from Maitland to Cape Town. All Area Central trains will run via Mutual and Ysterplaat stations. No trains will run between Langa and Pinelands. Commuters changing lines from Area Central to the Cape Flats Line will have to travel to Cape Town to board a Cape Flats train.

Cape Flats and Area Central changes

AREA IKAPAHerschel Smith 078 142 5033 / [email protected] SOUTHHerdia Wicomb 082 420 3352 / [email protected]

AREA CENTRALCyril Bauer083 351 2715 / [email protected] NORTHLuleka Ndzuzo082 376 0252 / [email protected]

Here are the contact details for Metrorail’s customer service area managers in your areas.

In case you missed it

CUSTOMER NOTICE

08_Myline 216_nf.indd 8 2017/12/05 10:08 AM

carriages; stick together always hold your child’s hand … · and carry your wallet in your...

Documents