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    Carrefour

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    A French international hypermarketchain

    Headquartered in Levallois-Perret-France

    11,000 stores ore than !" countries and areas #ver $%&,000 employees '"00%(

    )ales* 11"+"$& illion euro in "010 4 store formats

    - Hypermarkets- Supermarkets

    - Convenience

    ack.round

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    History

    The Carrefourcompany is created

    by:

    - Marcel Fournier 

    - Denis Defforey

    - Jacques Defforey

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    History

    • Carrefour opens

    its first

    supermarket in Annecy

    !aute-"a#oie

    •  $romodes is

    created by a

    mer%er 

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    History

    Carrefour

    in#ent a ne&

    store

    concept:

    the

    !ypermarket

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    History

    • Carrefour

    introduces

    'produits libres(- unbranded

    products but

    ')ust as %ood

    and cheaper(

    •  Carrefour %ets

    listed on the

    $aris stock

    e*chan%e

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    History

    • Carrefour

    brand-nameproducts are

    introduced+

    • ,aunchesCarrefour

    insurance

    ser#ice

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    History• Carrefour

    creates'filiere qualitysystems( -%uarantees

    product ori%in andtraceability

    • Takes a

    controllin% stake

    in ComptoiresModernes

    • Carrefour and

    $romedesmer e

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    History

    Carrefour%roup adopted

    a ne&

    %o#ernance

    structure &ith

    leadin% to amore fluid and

    effecti#e

    operation able

    to respond &ithreater s eed+

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    1%/%- the rst overseas hypermarket was built in Belgium. 1%!- hypermarket in Spain 1%&- hypermarket in Brail

    1%"- hypermarket in !rgentina 1%%- rst hypermarket in !sia" in #aiwan 1%%0- rst hypermarket in $hila%elphia"nite% States 1%%1- secon% hypermarket in 'ew (ersey 1%%!- rst hypermarkets in )taly an% #urkey. 1%%$- rst hypermarkets in *e+ico an% *alaysia 1%%&- rst hypermarket in China mainlan% 1%%/- hypermarkets in #hailan%" ,orea" an% Hong ,ong

    History of 2loal footprint

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    Lars #lofsson

    C3# and Chairman ofCarrefour

    4o5l P67#89,3:ecutive

    ;irector France

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    Financials

     Dear 6evenues ProEt

    / /0 billion 1uros 2/ million 1uros

    0 /3. billion 1uros 2/ million 1uros

    5 /3 billion 1uros 5./3 billion 1uros

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    $rimarily a hypermarket" but also operatessupermarkets" har% %iscounts" conveniencestores

    'o. 5 retailer in 1urope an% China in termsof sie

    6eputation of variety" freshness an% lowprice

    #vervie> of Carrefour

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    Barriers to entry 758 $ro%uct %i9erentiation :!ll consumer goo%s un%er one roof 

    8 1conomies of scale -;perates 5"23/ stores in 0 countries

    28 Switching Costs - $romotions" %iscounts" partnerships" cre%itprogram increase switching costs for consumers" suppliers" an%

    partners alike48 !ccess to cult for new entrants to

    get access to new channels

    1+pecte% 6etaliation - =igorous retaliation can be e+pecte% when

    the e+isting rm has a ma?or stake in the in%ustry" when it hassubstantial resources" an% when in%ustry growth is slow orconstraine%

    3ntrant -Lo>

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    Supplier groups are less concentrate%

    *any substitutes available to the rm

    6etail giants important for supplier groups

    *inimum threat of forwar% integration from

    suppliers

    Po>er of )uppliers - Lo>

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    Buyer@s are very important to the retailin%ustry

    But no single buyer purchases enough toimpact the in%ustry

    )mportant to know buyer@s taste an%preferences

    Special promotions an% %iscount %ecrease

    buyer@s power

    Po>er of uyers - Avera.e

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     #his %epen%s on region or country ofoperation

    Aenerally low : promotion an% servicesincreases switching costs : tailoring to localnee%s

    Culture %epen%ent : *om an% $op storemore popular in !sian countries

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    'umerous or eually balance% players 6api% )n%ustry Arowth Storage Costs an% i+e% Costs

    High Strategic Stakes High 1+it Barriers

    7ntensity of 6ivalry -Hi.h

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    A hit >ith customers* ;ne-stop shopping 1+tremely low prices

    ull range of choices High uality of pro%ucts

    From a usiness perspective* Seamless capture of international markets 6esource integration High level of local sourcing

    ey )uccess factors

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    Hypermarket : Dess cost" more variety ofpro%ucts" low to mi% level uality

    Supermarket : Dow cost" one stop shop forhousehol%@s nee%s

    Har%

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    =alue Creating cient )nternal Capital *arket!llocation

    =alue 'eutral ciency an% localresponsiveness. Combination of multi-%omestic an% globalstrategy.

    ◦ 1ntry *o%e : )nitially Strategic !lliance" later on wholly owne%subsi%iaries

    Corporate Level )trate.y

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      5 8  D  a  r  g  e  s  t  h  y  p  e  r   m  a  r  k  e  t  c  h  a i  n i  n  t  e  r   m  s  o  f  s i    e

      - 8  S  e  c  o  n  %  h i  g  h  e  s  t  r  e  v  e  n  u  e  s

      2 8 (  o i  n  t  v  e  n  t  u  r  e  s i  n  v  a  r i  o  u  s  c  o  u  n  t  r i  e  s

      4 8  S  t  r  o  n  g  p  r i  v  a  t  e l  a  b  e l

    58 High operating e+penses

    8 Eeak positioning in !sia an%mi%%le east

    28 1+pansion plans taking toomuch time

    48 $oor 1-commerceperformance

    58 (oint ventures an% acuisitionfor more e+pansion

    8

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    )n China◦ Aovt. has stoppe% preferential treatment

    ◦ 6ental prices high in #ier ) cities

    ◦ 1+pansion plans halte%

    )n 1urope◦ all in operating prots

    ◦ 'on foo% spen%ing %own by 5G

    ◦ ;verall sales %own by 4.4G

    Current Challen.es faced

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    Continue the practices that have beensuccessful

    Deverage knowle%ge of international marketan% e+pan% into emerging economies

    in% innovative ways to improve pro%uctsan% services

    Be vigilant about threats to its operations

    6ecommendations

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