carlsberg don't do marketing seminars
DESCRIPTION
Probably the best marketing seminar in the world..by Dev ChakrabortyTRANSCRIPT
Tuesday 1st November, 2011
“Carlsberg don’t do marketing
seminars, but if they did……”
By Dev Chakraborty
CIM Definition Of Marketing
The management process responsible for identifying, anticipating and satisfying customer requirements profitably
An (Old) Definition Of Marketing
If you can get the Mayor to laugh about it – that’s PR
And if you planned the whole thing – that’s Marketing!!
The circus is coming to town! If you paint a sign saying: “Circus coming to the fairgrounds this
Sunday” – that’s Advertising
If you paint the sign on the back of an elephant and walk it through town – that’s a Promotion
If the elephant walks through the Mayor’s flower bed – that’s Publicity
Marketing Today
In the modern world, we could add:
If you spread the word via your website or blog, or using Facebook and Twitter, perhaps on your iPhone – that’s Social and Digital Media!
“Marketing is the fine art of finding
and keeping customers”
Market Research
What do you think your customers think about you and your business??
Find out what they really think
SWOT analysisMystery shopper
Focus Groups
Surveymonkey.co.uk
Dontguess.co.uk
Networking
Should I be here?!
BNI, NRG, GIN, Lloyds Bank/FSB, 4N, Business Inspired, Chambers of Commerce..
Fail to prepare, prepare to fail … prepare a memorable 60” presentation
Two of you from the same company at the same event?
Post event follow-up, evaluate
Business Cards
Never leave home without them!
Continuity
Quality vs price
Add one line on the back of your card: ‘What I can do for your business’
QR barcode – video testimonial
iPhone application – bump
The future of web design?
Build your own website, zero experience required
www.moonfruit.com
Add pictures, audio, video
Track website traffic
Built-in SEO
Free of charge! (as long as you update it once every 6 months)
Photos for your website
Take images from your camera, and tried to use them on your website? Digital cameras produce massive, high-resolution images which will use up all your webspace allowance.
They will make your website slow to load, and drain the user’s bandwidth.
Resize your images with www.imagemerger.net
Just specify by what percentage you want your images reduced and the site will do the rest.
FREE OF CHARGE!
www.bigstockphoto.com
BigStockPhoto is your fast, easy-to-use marketplace for quality stock images
It offers over 4 million royalty-free photographs and illustrations from talented photographers and artists around the globe
Get feedback on your website
Bounce rates are one of the biggest problems for web designers. Visitors to your site need to be able to see what it’s all about in the first 5 seconds – if they can’t, the chances are that they will leave.
Test whether your design is clear and easy to understand: www.fivesecondtest.com
Your website is revealed to volunteers for 5 seconds
The community of web designers will give you feedback
FREE OF CHARGE!
How others view your website
Type your website address into the main box, choose the size that you want to investigate, and click ‘go’
It launches a new browser that shows your website in the exact size you specified
FREE OF CHARGE!
Did you know each user sees a slightly different amount of each website? Computers have lots of different screen sizes, and users set up their browsers with a range of toolbars.
See how users actually view your website with
www.screen-resolution.com
Free Listings
www.yell.com
www.thomsonlocal.com
www.freeindex.co.uk
www.hotfroguk.co.uk
www.gumtree.com
Diary date to revisit sites every 6 months
Video Footage
Adding video to your website boosts your Google ranking.
60”/90” introduction to your company
Virtual tour......meet the team......client testimonials
Promote in your email signature, Facebook, E-newsletter...
Upload to YouTube
Public Relations
Know your target market – what do they read? FT or The Sun?
Make sure your product or service is ready
Don’t forget local radio
Be clear and concise... so what?!
A picture speaks a thousand words
Deadline is king
Piggyback national/international stories
Always send to a named individual
Follow up… polite persistence
Explore possibility of a regular feature
Contra Deals
Barter, barter, barter!
Double or triple your marketing budget without getting your cheque book out
Advertising – radio, newspapers, magazines, corporate hospitality, etc.
Photography, web design, graphic design, restaurant, training, etc.
… virtually any service!
Client Referrals
Word of mouth is the best form of advertising!
Let your happy customers spread the word
Simple postcard design – referral details on the back
£25 M&S voucher, bottle of champagne, petrol voucher, etc.
Memory jogger, e.g. Sky TV
Who are you? What are you?
If your business was a car, what exactly would it be?!
Mercedes? Vauxhall? Aston Martin? Kia?
A 30-year-old, rusty Capri?
Do your staff/customers share your opinion?
Timing
E-newsletters
Mailshots
January 1st : new calendar year = new financial budgets
April 1st : new financial year
Public Sector – use it or lose it!
Set Goals
How do you eat an elephant?!
Set manageable goals
If the idea of selling 10,000 widgets a year overwhelms you, think of it as selling 27 widgets a day
Sales – cold calling
Just 5 calls a day = 100 per month = 1,200 per year
Promotions
Star FM chocolate campaignBe creativeBe different, be daring!
Over 120 million professionals use LinkedIn to exchange information, ideas and opportunities:
6 million in the UK
Stay informed about your contacts and industry
Find the people and knowledge you need to achieve your goals
Adds 1 million new members every 12 days
Add a photo: people buy people
Join industry-specific groups
Join geographical groups: FSB, local Chambers, GWE Business West
Reply to threads, position yourself as the expert
Ask questions
Testimonials
Investigate your connections’ connections
Remember your manners! If you wouldn’t do it, say it or share it in person, don’t do it, say it or share it on LinkedIn
Search status updates with LinkedIn Signal, find out who’s talking about your favourite topics
Time Management
What are your time bandits?! Internet surfing, social media, eBay?!
E-newsletters….unsubscribe
Learn to delegate....outsource ...
Emails/social media.....don’t reply straight away
Avoid Vampires!!
“The next 50 years will see new forms of marketing, tailored in greater ways to our lifestyles.
“Traditional advertising will remain on bus stops, on television, via the internet and posted through our letterboxes.
“But word-of-mouth marketing will forever be the most powerful way of persuading customers to join us.
“It’s the product that really forms the future of marketing – as it has done in decades past.”
“The next 50 years will see new forms of marketing, tailored in greater ways to our lifestyles.
“Traditional advertising will remain on bus stops, through the iPhone, on television, via the internet and posted through our letterboxes.
“But word-of-mouth marketing will forever be the most powerful way of persuading customers to join us.
“It’s the product that really forms the future of marketing – as it has done in decades past.”
Sir Richard Branson
Thank You!
Dev Chakraborty
Business Link E: [email protected]
Slides available from:
www.businesslinksw.co.uk/media-centre