CARLOS A REYES3230 S Gessner Rd, Apt 601, Houston TX 77063. Cell 832-868-8520. carlosreyes0@yahoo.com

IT PROFESSIONAL

Career Overview

Well-developed abilities in server configuration, upgrades, backup, telephone-based and desk-side user support 5 years of experience supporting, managing and resolving computer, printer, server and network systems issues Excellent analysis, problem solving and organizational skills, excellent customer service, and accurate reporting skills

Qualifications and Technical Skills

Experience: XP, Vista, Win 7,8 Server 03, 08, Active Directory, Mac, DOS, LAN/WAN, Ethernet cabling, TCP/IP, MS Office 2003 - 2010, Antivirus Software, Firewalls, Ghost, Shadow Protect, PC/Server assembly/ repair, Routers, SwitchesCertifications: A+ IT Technician, Server+ Certified Professional, HP, Dell and Lexmark Printer TechnicianLanguages: English, Spanish, (fluent).

Professional Experience

IT Specialist, Barrister, Houston TX, Jul 2014 – Present Performs installation, repair and maintenance of desktops, laptops, servers, printers, network devices

and Wi-Fi Supports troubleshooting issues, backups, virus removal and software updates for server, desktops and

laptops Performs installation and maintenance of cash registers, peripherals, fast checkout lanes and money

center units. Dedicated IT support specialist for Houston Area retail and private businesses

Office assistant, HCCS&CD, Houston TX, Feb 2012 – Apr 2014 Coordinated daily work and projects with court staff, CSO’s, and co-workers to provide excellent

customer service Managed company software to create and file clients ID card, fingerprints and personal information Provided face to face and phone customer service, data entry, modified, organized and filed clients

files

IT Specialist, Advantech Network Services, Houston TX, Aug 2011 – Feb 2012 Supervised and performed computer, laptop and printer repair for Law, Oil and Energy Costumers Managed company network, security, files, performed server backups and planned computer & laptop

upgrades Oversaw Desktop Support for 50+ users, resolved email, software and hardware issues and migrated

to windows 7

Milieu Staff, Child and Family TN, Maryville TN, May 2010 – Mar 2011 Implemented and coordinated behavior management techniques, counseling, and correction of youth Maintained complete and accurate daily records and communicated issues to higher management

Systems Engineer, Pileum Corp, Knoxville TN, June 2008 – Jan 2010 Supported Windows environments, active directory, installation of software, repair, and upgrade for

100+ users Troubleshot remote assistance, spyware removal, configured and resolved ISP connection, Wi-Fi, and

firewall issues Performed onsite/ offsite repairs, backups and upgrades of personal desktops, laptops, printers, and

POS units

Field Support Specialist, Direct IS, Knoxville TN, Jan 2008 – June 2008 Dedicated onsite/ offsite computer/ laptop and printer technician for major government and healthcare

clients

Troubleshot and installed components and software, and removed viruses from desktop and laptop computers

Maintained, installed and configured server software updates, backups and virus definitions

Computer Technician, Personal Computer Systems, Louisville TN, Aug 2007 – Jan 2008 Built, configured, and performed quality control checks on numerous brands of desktop computers Diagnosed, repaired, and upgraded used and new multi-brand desktop computers Delivered and set up computer equipment, workstations, and network printers

Education and Training

BS in Information Systems Security, w/Honors GPA 3.96, ITT Institute, Knoxville TN, Mar 2008