carillion communications helps bts to meet its 10 …...web: for more information about carillion or...

Tel: +44 (0)1628 419519Web: www.carillion.com

For more information about Carillion or for a FREE consultation please contact: Central Estate, Denmark Street, Maidenhead, Berkshire, SL6 7BN, UK

Tel: +44 (0)1628 419519 Fax: +44 (0)1628 778772 Email: [email protected] Web: www.carillion.com

Y O U R E X P E R T P A R T N E R

BTS is a global organisation that provides a powerful portfolio of professional services that centre on applied business experience.

The extensive range of BTS services includes management consultancy and helping companies to manage change via leadership and management practices. A lot BTS’s work is customised and may evolve out of a merger or a need to change a mind-set.

BTS has 28 offices worldwide and works with many well-known blue-chip organisations.

Many of its programmes are run via simulations that are delivered digitally, online or face-to-face, with between 10 and 1000 participants.

Why was Carillion selected?

Sucha Ballay, BTS IT Manager, is precise and to the point when he describes the selection criteria BTS applied when looking for an audio visual partner.

He says that Carillion won the business because:

1) Carillion was a good fit2) Their culture matched BTS culture3) They understood BTS’s requirements from the ‘get go’

Managing complex AV projects at BTS head office

The project Carillion subsequently managed was the modelling of the new BTS offices in Hammersmith, London. BTS had moved from its previous base where it had been for five years.

Of nine meeting rooms completed, six rooms were relatively straightforward while the other three involved some complexity and required very thoughtful planning.

Video conferencing plays a big part in three of the rooms.

It was the multi-functional boardroom that presented the largest challenge as it also has to work as a breakout, training and seminar space.

Carillion Communications helps BTS to meet its 10 year AV future-proofing objective

Case Study: BTS A very progressive global company

“We essentially asked Carillion to look at the future of our business to ensure that we are efficient and effective”.

Sucha Ballay, BTS IT Manager





Keeping costs low today and anticipating future needs

BTS set Carillion the dual challenges to use legacy infrastructure to keep costs as low as possible, and to future-proof the installations for ten years.

Sucha Ballay describes the project drivers’: “We wanted to install swappable components to achieve a smooth upgrade path and we wanted to achieve it at the best total cost of ownership over many years. We essentially asked Carillion to look at the future of our business to ensure that we are efficient and effective. What we did not want to do was to re-invent the wheel.”

“The difference is massive. Everything is properly integrated.”


Comparison with previous systems

When asked what the difference is now compared with the previous BTS office, Sucha Ballay replies, “The difference is massive. The video conferencing is properly integrated, everything! No wires, very simple to use, everything swappable, wireless presenting, Clickshare compared with clunky HDMI.”

Sucha Ballay also explains how flexible the new systems are and how connected people have become. People can present on systems using any technology including mobile phones and tablets. Booking rooms is simple, on-the-spot via an iPort outside the meeting rooms or via Microsoft 365.

He also comments that everything is now so remarkably tidy: no cable cubbies; speakers properly integrated and housed in the ceiling.

Many rooms, many uses: positive user feedback

The rooms are used a lot, for many different types of activity.

Brainstorming on client material is an important company activity that is made more immersive in the new rooms. Video conferencing is used extensively with clients and with other BTS offices.





“The changes are clear. Everyone’s spirits have been uplifted.”


Skills transfer and mentoring is another important aspect of BTS’s work, so the rooms are used frequently for train-the-trainer sessions.

When asked what users think of the new facility, Sucha Bally says: “Really good; they love it! Previously there were just too many challenges, to set up, to present, to deploy the systems. All these challenges have been overcome. People can just book a room and ‘get on with it.’ Minimum IT response time is needed. Management can see that the changes have just been phenomenal.”

What is it like to work with Carillion?

Sucha Ballay says that one of things they really wanted from Carillion was advice. “There is a lot of technology out there: iPort, digital presenting, even TV screens. We wanted Carillion to help us to find the right tools. And they did.

“Rather incredibly, the systems have been running for months now and we haven’t had to make a single support call to Carillion.

“The changes are clear. Everyone’s spirits have been uplifted. And we can track usage online. We can see what is being used and what it is being used for, and productivity is definitely up. We are making the most of our space and saving a lot of time.”

Sucha Ballay speculates that nine meeting rooms and four phone ‘booths’ might be considered a lot for 50 people in the office, but says they are always being used.

As a veteran of 13 years in IT, Sucha says technology has really come of age, and “as an agile, collaborative company we are very pleased with the investments we have made based on Carillion’s advice.”

Right first time and ‘bubbliness’

Sucha Ballay says he worked closely with Martin Higham, his key Account Manager at Carillion, but got to know many others as well, designers, engineers and project managers.

“They definitely have a consistent approach, and these guys know what they’re doing. Their advice is important: we can do our Google research, but we can’t know everything. They are specialists. They guided us to the best technology.

“There’s definitely a strong relationship. And there’s definitely a culture fit. For example, they knew the hours we work as a business and they always planned the works to accommodate us.

Carillion’s approach is the same as BTS’s approach.

“There was nothing wrong with the other AV companies that were in the RFP, but Carillion came across as more passionate, and showed more flair.

“Martin is bubbly and wanted to help us. He wanted to get things right first time round.

“We hire people not only for their talent and skill but for their “fit” at BTS.

“They’re a great bunch at Carillion. They all knew what they were doing; which made my job easier as I could just step aside and let them get on.”

The Carillion difference

Dee Reed, Carillion MD, says ”I am so pleased to hear such warm comments about so many of our team who touched this project, to make it not only a technology success but also a big customer satisfaction success.”

Carillion Communications Ltd | Central Estate | Denmark Street | Maidenhead | Berkshire | SL6 7BN | UK

Tel: +44 (0)1628 419519 | Fax: +44 (0)1628 778772 | Web: www.carillion.com

Registered in England and Wales: No 2817840

Integrated AV

Boardroom & Meeting Room Design

Video Conferencing

Consultancy & Design

Digital Signage

Meeting Room Management

Live Events & AV Hire

Maintenance & Engineering

Customer Care


carillion communications helps bts to meet its 10 …...web: for more information about carillion or...

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