carey ann smith resume
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WEBSITE: www.careysmithassociates.comLINKED IN: www.linkedin.com/in/careysmithassociates PHONE:(C) 203-449-3597E-Mail: [email protected] or [email protected]
Carey SmithConsultant/CEO & FounderCustomer Satisfaction Training & Development Specialist Carey Smith and Associates LLC/Carey A. Smith Enterprises (CT & NY) 2009-Present
SPECIALTIES: Leadership & Employee Training | Curriculum Development | Strategy Collaboration | Public Speaking | Systemic Program Roll-Out & Integration | Workshop Facilitation | Customer Satisfaction | Customer Retention | Brand Management | Employee Recruiting | Facilitation Technology Re-seller | E-Management
Responsibilities & Accomplishments:
Established objectives Delivered presentations Developed strategies Facilitated training workshops Implemented & executed market specific programs for the clientCompleted projects within an established time frameCompleted projects within an established budgetProvided regular communications & expense reportsSuccessfully trained 10,000 customer-facing employees; resulting in increased sales and customer ratings
Bar Manager/FOH Manager ` 2006-2009de Medici Restaurant (Bronx, NY)
Responsibilities:
Inventory – liquor/beverageScheduling employeesParty consultation, planning and executionCash ReconciliationHostingCustomer RelationsDeveloped and maintained exceptional customer service standards
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently metExhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactionsEnsured proper cleanliness was maintained in all areas of the bar and front of house
Investor Relations Public Relations (IRPR) 2004-2006Stomar Partners (Chicago, IL)
Responsibilities:
Initial consultation with clientDevelopment, implementation and execution of “Going Public” strategyDeveloping and maintaining relationships with Brokers and Market MakersClient follow-upBrainstormed larger, strategic thinking for each client and implement Spearheaded client events and press conferences
Public Relations (PR) 2004-2006MAB Media LLC (Chicago, IL)
Responsibilities:
Planning “Grand Opening/Product Launch Parties” for new restaurantsDevelopment and Maintenance with media contactsDevelopment and Maintenance of client databasesMailings, blast e-mails, working closely with street teamsAttending consultation and regular meetings with client
FOH Manager 2001-2003Jilly’s NY (Manhattan)
Responsibilities:
Scheduling employeesCash Handling/ReconciliationCustomer RelationsWorking with our marketing teamParty Planning and executionDeveloped and maintained exceptional customer service standardsEnsured proper cleanliness was maintained in all areas of the bar and front of house
Senior Marketing Manager 1999-2000 Prudential Insurance (Berlin, CT)
Responsibilities:
Directed and supervised all activities related to product management including: promotions, product documentations, launching, packaging and product campaign/advertisingDeveloped, directed and measured the execution of strategic annual/long-term marketing plans inorder to meet and exceed sales and revenue commitments/goals
Led corporate staff to meet sales, training and business presentation targets and to maintain good interpersonal relations with customers and fellow colleagues
Constructed work plans, established marketing strategy and conducted forecasts, budget management and control – all within set deadlines
Prepared budget for all campaigns
Made key messages to attract the customer towards the brand name
Selected special products to be displayed at promotional events and exhibitions | Recruiting fairs
Floral Designer 1994-2000Newtown Florist (Newtown, CT)
Responsibilities:
Opening, managing the store and closingDaily floral design/concepts (arrangements, bouquets, corsages, centerpieces etc)Wedding, funeral, party consultation and executionCash HandlingWorking with fresh-cuts, dried flowers, silks and plants
Core Skills & Competencies:
Motivated to listen, observe and learn.
Laser-focused attention to detail.
Excellent organizational skills.
Extraordinary written and communication skills
Education:
Western Connecticut State University (WCSU) 1994-1998/99BBA (Bachelor Business Administration)Double Major in Management and Marketing/Advertising