Lubomir ValentaCarer+ Digital Competence Framework for care workersAn Overview

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What is (digital) competence?

Digital competence is a part of:

„…essential life skills and assets in the information society. Developing digital competence should be considered as a continuum from instrumental skills towards productive and strategic personal competence. Mastering basic tools and computer applications in only a first step towards advanced knowledge, skills and attitudes.“

Ala-Mutka, K. (2011): Mapping Digital Competence. Towards a Conceptual Understanding. JRC – IPTS: p 5.

Competences and learning outcomes:„Contemporary accounts of learning outcomes emphasise their diversity and suggest that, where learning outcomes are tacit, context-bound or applied in combination with one another, then inferential rather than behaviouristic approaches will be more appropriate (…). Learning outcomes are no longer conceptualised as self-evident performances.“

Cedefop (2012): Curriculum reform in Europe. The impact of learning outcomes. European Centre for the Development of Vocational Training: p 33.

From technical dexterity to life skills

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Research methodology

1. Desk research – document analysis(IVET/CVET curricula, qualifications standards, occupational standards, Certificate Supplements)

2. Focus groups with expert stakeholders(current situation; future prospects; specific skills and competences needed in social care)

3. Individual semi-structured interviews with experts(ditto)

4. Questionnaire survey with care workers and caregivers(level of digital competence; relevance of digital competence in respondents‘ work; clients‘ digital needs)

5. Literature and context analysis

Mapping digital competence in domiciliary care work

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Research outputsMapping digital competence in domiciliary care work

Research phase Countries involved

Outputs per country- planned

Outputs total - planned

Outputs total -

delivered

Document analysis

4 not specified not specified 57

Focus groups 7 1 7 8

Interviews 7 5 35 46

Questionnaires 4 40 160 156

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Research findings - selectionMapping digital competence in domiciliary care work

- Digital technologies are already relevant in social care, and will become more so in the years to come, even though one should avoid indiscriminate futurism.

- Most care workers, however, lack sufficient digital competence and should be trained to gain it, as should care recipients too.

- Before introducing digital technologies to care workers and/or care recipients, it is necessary to deal with their mistrust towards ICTs and increase their confidence and interest in the area.

- Most valued aspect of digital technologies in care work: social aspect (re-establishing social ties, re-activation, engagement).

- Two main areas of using digital competence by care workers: assisting care recipients + administration and organisation of care work.

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Digital competence modelling

Analysis of existing frameworks

ECDL eCompetence Framework DIGCOMP

European Computer Driving Licence

Assessment and certification purposes

Syllabus consisting of 7 modules

Activity/Task based, very specific

For ICT professionals

Job description purposes

4 dimensions of e-competence

5 e-competence areas

36 competences 5 proficiency levels

Created by JRC for EC, Europass use, influence

All-round digital competence, contemporary, general

Follows the structure of e-CF, but adds 5th dimension: purpose

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Carer+ Digital Competence FrameworkStructure

Dimension 1: Competence Domains (3)

Dimension 2: Competence Areas (11)

Dimension 3: Competences (41)

Dimension 4: Application Levels (2)

Dimension 5: Examples of learning outcomes

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Carer+ Digital Competence FrameworkDimensions 1 + 2: Competence Domains and Competence Areas

Enabling digital

competence in care

Care-specific digital

competence

General digital

competence

Acceptance Adaptation

Progression Support

Information Communi-cation

Contentcreation Safety

Independent living and social

participation for care recipients

Personal development and social integration

of carers

Care coordination

19 13

9

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Carer+ Digital Competence FrameworkDimension 3: Competences

Domain A: General digital competence

1. Information 2. Communication 3. Content creation 4. Safety

1.1 Browsing, searching, and filtering information

2.1 Interacting through technologies

3.1 Developing content 4.1 Protecting devices

1.2 Expressing information needs

2.2 Sharing information and content

3.2 Integrating and re-elaborating

4.2 Protecting data and digital identity

1.3 Evaluating information 2.3 Engaging in online citizenship

3.3 Copyright and licences 4.3 Protecting health

1.4 Storing and retreiving 2.4 Collaborating through digital technologies

3.4 Producing multimedia and creative outputs

4.4 Protecting environment

2.5 Netiquette 3.5 Programming

2.6 Managing digital identity

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Carer+ Digital Competence FrameworkDimension 3: Competences

Domain B: Enabling digital competence in social care

5. Acceptance 6. Adaptation 7. Progression 8. Support

5.1 Role of digital competence in care work

6.1 Identification of digital needs

7.1 Learning together 8.1 Guidance and mentoring

5.2 Inception and promotion

6.2 Identification of digital responses to needs

7.2 Evaluation of progress 8.2 Technical, instrumental and organisational assistance

5.3 Encouragement and confidence building

6.3 Tolerance and patience 7.3 Feedback and modification

5.4 Sustainability 6.4 Variability, creativity and resourcefulness

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Carer+ Digital Competence FrameworkDimension 3: Competences

Domain C: Care-specific digital competences

9. Independent living and social participation for care

recipients

10. Personal development and social integration of

carers

11. Care coordination

9.1 Application of digital technologies in on-site care work

10.1 Learning through ICTs 11.1 Digital administration of care work

9.2 Remote monitoring and assistance to care recipients

10.2 Peer support and exchange of good practices

11.2 Organising and supervising care work

9.3 Enabling communication and networking

10.3 Competence management, certification and acquiring qualifications in care work

9.4 Counselling for care recipients and families

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Carer+ Digital Competence FrameworkExample of a Competence Card (Dimensions 4 + 5)

Link 1Link 2

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6/6/2013 13 |

Thank you.

Lubomir Valenta

Head of Project Works in Process Modelling of Public AdministrationMinistry of the Interior of the Czech Republic

Consultant3s Unternehmensberatung GmbH

valenta@3s.co.at