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caregiversabuse/neglect clients dignity

caregivers

This publication was made possible by Grant Number 90MA0006/01 from the U.S. Department of Health & Human Services, Administration on Aging. Its contents are solely the responsibility of the University of Wisconsin Oshkosh and do not necessarily represent the official views of the USDHHS Administration on Aging.

PREVENTabuse/neglect

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The project has received national recognition and won the 2008 Association of Health Facility Survey Agencies (AHFSA) Promising Practice Award in the Education Category.

How do I access the materials?To download the training materials, order the DVD and view other supporting materials such as a video tribute to caregivers, theme posters and training tips, go to:

www.uwosh.edu/ccdet/caregiver EndorsementsHundreds of Wisconsin providers have attended train-the-trainer workshops. Here are a few of their comments:

I like the everyday relevance of the topic; very much needed, enormously important.

The materials are very user friendly, easily accessible and free. Love it!

We have seen the difference in our staff and the outcome is terrific!

Staff actually thanked me at the end of the trainings.

This training is the most relevant, real-life training that I have ever attended.

The Caregiver Abuse and Neglect Prevention Project

Topical Training MaterialsTwelve classroom-style training modules include facilitator guides, participant guides and PowerPoint presentations. Each module can be completed in approximately 45 minutes to 1.5 hours. Topics include:

T.E.A.M. Talk: • Communicating with StyleAssertiveness Training: • Let Your Voice Be HeardProfessional Boundaries for Caregivers• 5 Steps to Professional Success• Meeting the Emotional Needs of Residents• Facts About Dementia and • Other Related ConditionsResponding to Challenging Situations• Stress Reduction and Relaxation • TechniquesCoaching T.E.A.M. Talk: • Communicating with Style (for supervisors)Providing Effective Feedback • (for supervisors)Coaching Professional Boundaries • (for supervisors)Preventing Medication Diversion • (for supervisors)

Although many states conduct background checks on caregivers,

abuse and neglect still occur. Why? Experience shows us that many caregivers respond poorly in challenging situations, sometimes resulting in neglect or even abuse. Often the inappropriate responses are due to lack of training.

The Caregiver Abuse and Neglect Prevention Project, through its website, offers about 25 hours of multi-media, ready-made training material. Topical training materials may be downloaded from the project website where a DVD/CD set is also available by mail.

Experiential Training MaterialsThe DVD/CD set presents six video scenarios based on common incidents of abuse, neglect and misappropriation of property. Participants view a scenario, discuss ways that the misconduct could have been prevented and then watch a final scene in which the caregiver responds appropriately. The DVD/CD packet also contains trainer’s guides and related handouts. Each scenario can be completed in about one hour.

Who should attend the training?Participants may include direct caregivers, supervisors and managers in long-term care settings such as nursing homes, assisted living, home health, personal care agencies, etc. The training is appropriate for caregivers of both elderly persons and those with cognitive/developmental disabilities. Although the topics do not directly address family caregivers, many may gain new insights and approaches in caring for loved ones.

Who can present the training?Experienced trainers with background in long-term health care are ideal presenters. The trainer’s guides also offer training suggestions, and the website offers tips for presenting both Experiential and Topical Materials.

How much does the training cost?All topical training materials are downloadable pdf files, which are free of charge. The DVD/CD set may be ordered through the website for a minimal shipping and handling fee.