careers in the hospitality industry€¦ · hospitality industry. base-line questions •give some...
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CAREERS IN THE HOSPITALITY INDUSTRY
Ancillary and Support Positions
Base-line Questions
• What is Ancillary or support positions in the Hospitality Industry?
• Positions that are supporting the functions of the hotel but are not only limited to the hospitality industry.
Base-line Questions
• Give some examples of support positions in a hotel.
• Sales and marketing
• IT
• HR
• Security
• Finance and accounting
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
ANCILLARY/SUPPORT POSITIONS
SALES & MARKETING
• Sales and marketing are often combined
• The marketing team must ensure that their establishment stands out from all the rest:
– Use every method possible to communicate to potential clients
– Use interesting and creative material
– Through website, social media, billboards, SMSes, telemarketing etc.
SALES & MARKETING
Marketing Department
• The marketing manager oversees and organises the following:
– Conduct market research
– Draw up a marketing plan
– Promotions
– Special events and tradeshows
– Carry out sales training and motivate sales staff
– Building the brand and customer loyalty
SALES DEPARTMENT
• Sales coordinator-sales manager – sales director
• Applying the strategies developed by the marketing department
• Generating new corporate clients
• Maintaining existing clients
Interrelationship
• The finance department sets targets for the marketing and sales department to reach
• The marketing department must work according to a budget approved by the finance department
FINANCE AND ACCOUNTING
WHY IS ACCOUNTING NB?
• Every businessperson must know:
– How much money is coming in
– How much money is going out (being spend)
– How much money is owed to the business
– How much money is owed by the business
Business owners can only plan for the future is all the above information is available and accurate!
FINANCE AND ACCOUNTING
• Financial manager: oversees all financial procedures and signs contracts with the service providers. Accounts department, IT manager and F&B cost controller reports in to him.
• Accountant: Pay staff salaries, controls banking procedures, oversees auditing and ensures complying with SARS.
• Credit/Debit Clerk: Invoice debtors and ensures creditors are paid.
FINANCE AND ACCOUNTING
• Night auditor: Controls transactions performed during the day in the hotel and are billed to guests account – ensures the bill is up to date and ready by check out the next morning
• Draws up reports of transactions concluded the previous day
FINANCE AND ACCOUNTING
• More duties of this department: – Safeguarding the business’s assets
– Maintaining the hotels’ accounting records
– Preparing financial reports
– Drawing up budgets
– Preparing the cash flow forecasts
– Overseeing the cashiers and putting systems in place
– Stocktaking
– Collections
– Customers queries
SECURITY DEPARTMENT
WHAT TO BE PROTECTED AGAINST:
• Credit card skimming
• Liability or insurance fraud
• Terrorism
• Information technology
• Gambling fraud
SECURITY DEPARTMENT
• Under supervision of the Security manager:
– Consisting of security guards etc.
– Responsible for security and safety of guests
– Responsible for security and safety of personnel
– Responsible for security of property and key control
SECURITY MANAGER
• Ensures the training of all security personnel
• Ensures all staff are aware of security procedure
• Carrying out patrols of key areas of the hotel
• Ensuring that the CCTV systems are installed and that they are fully functional
• Responsible for all master keys
• Controlling the implementing and use of two-way radios
SECURITY DEPARTMENT
• Security guard:
– Access control
– Be vigilant and watch out for suspicious vehicles or activities
– Respond to guests’ complaints and concerns about noise and security issues
– Be able to respond swiftly and appropriately o emergency situations
SECURITY DEPARTMENT
• IT security
• Driver of armored cars (cash in transit)
• Casino surveillance
• Body guards
HR DEPARTMENT
HR DEPARTMENT
• Recruit the correct staff
• Train the staff effectively
• Listen to grievance and settle disputes
• Responsible for counseling and disciplinary action
• Sick leave and payroll
HR DEPARTMENT
• HR manager
• Trainer or administrative staff
• Other possible careers:
– Job profiling
– Performance management
– Employment equity
– Payroll
– Recruitment
IT DEPARTMENT
IT DEPARTMENT
• IT person/department is responsible for:
– Implementing
– Maintaining
– Upgrading
– Troubleshooting
The point of sales (POS) software as well as software for stock taking, orders, bookkeeping and wages
IT DEPARTMENT
• A large hotel will need a range of software for each department, e.g.
– Accounting software for the finance department
– Payroll, time and attendance for the HR department
– Recipe management and cost control software in the kitchen
– Linen tracking software in the housekeeping department