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Careers in

RETAIL, TRANSPORT DISTRIBUTION & LOGISTICS and POSTAL INDUSTRIES

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INDUSTRY IMMERSION EXPERIENCE PROGRAM

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AcknowledgmentsYoung people require as many opportunities as possible to experience the world of work in order to become well informed before developing a career pathway plan for their futures. This workbook has been developed to provide secondary students in Year 7 to 10 with a range of activities to explore the exciting career opportunities available in Victoria. It presents career information on one of the 11 industries that are experiencing exponential growth. The Career Education Association of Victoria wishes to acknowledge the support of the Victorian Department of Education and Training in the development of this IIEP Student Workbook.

CEAV Industry Immersion Experience Program Team

CEO: Bernadette GigliottiBusiness Manager: Lee PonsioenProject Officer: Tabitha DaviesEditor: Bernadette Gigliotti

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Industry Immersion Experience Program

What will I do for a job in the future?This is a BIG question! But also a very important one.

Getting ready for the world of work includes understanding who we are and what we value. We need to know why we work but also who we would like work for. The Industry Immersion Experience Program will help you in researching future careers and perhaps life options!

What is an Industry Immersion Experience?An Industry Immersion Experience is an opportunity to actively engage in a morning, an afternoon or a day on site in industry. It is an opportunity to see how industry operates to give you a better understanding of the world of work in order to help you make decisions about future subjects, courses and training. You will be able to hear directly from Managers, CEOs and staff regarding areas of current and future skills needs in industry, as well as ask questions about working in the industry. You can find out ‘first hand’ what skills and training are required and what employers look for when recruiting. The Industry Immersion Experience Program is an ideal opportunity to gather information to help you with your future career and pathway planning.

What can I do to prepare for an Industry Immersion Experience?It’s a great idea to do your own research in order to help you formulate questions you can ask on the day. Conduct a web search of the company you are going to visit. What do you think might be some of the careers that exist in that industry? What do you want to know about those careers? What is it like for the people that work in those positions? Do they get to travel a lot? Do they work long hours? Do they sometimes have to work at night? How long did it take them to find a job in the industry? What was the first job they ever did and what did they learn from that job that helps them in the role they have now? There are many questions you could ask that will help you decide whether it is an area you would like to research further.

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Medical Technology &

Pharmaceuticals

Retail, Transport Distribution & Logistics and

Postal

Construction Technology

Transport Technology

Visitor Economy

Creative Industries

Digital Technology

Defence Technology

International Education

Professional Services

Food & Fibre

In Victoria, there are 11 industries that will experience substantial future growth.

You will have visited one of these industries on your Industry Immersion Experience. Was it an industry you would like to know more about? What are other jobs that might exist in this industry?

You can use the following websites to research careers and pathways into that industry.

My futurewww.myfuture.edu.auVictorian Skills Gatewaywww.skills.vic.gov.au/victorianskillsgateway/Jobs Outlookwww.joboutlook.gov.au

Australian Apprenticeships Pathwayshttps://www.aapathways.com.au/

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Jobs outlookRETAIL, TRANSPORT DISTRIBUTION & LOGISTICS AND POSTAL The Retail, Transport Distribution & Logistics and Postal Industry encompasses a vast range of occupations. These include visual merchandising in retail, supply chain manager in distribution and stevedoring, truck driving and warehousing in logistics. Postal industry roles include customer service, graphic design and delivery.

Occupations in this industry include:Freight and Furniture HandlerDelivery DriverWarehouse OperatorForklift Operator

Fast Facts:• The retail sector in Victoria employs around 338,000 people• Approximately 3000 ships visit the Port of Melbourne annually and dock at more than 30 commercial

berths around the bay• Melbourne is recognised and celebrated as Australia's fashion and retail capital with Melbourne's

Fashion Week attracting designers and fashion journalists from around the world• Victoria's A$4.6 billion in online sales is over 23 per cent of Australia's total retail sales• Logistics is a vital component of the Victorian economy bringing in approximately $21 billion per year

and employing 280,000 peopleSubjects to focus on to help develop skills for this industry include: Accounting, Communications, Geography, Business Studies, Maths, Computing, Digital Media, Economics, Engineering, Politics, Legal Studies.

Focus on a CareerPublic Relations Manager Average Wage: $91,000 – Employment Prospects: Strong

What does a Public Relations Manager do?Advertising, Public Relations and Sales Managers plan, organise, direct, control and coordinate advertising, public relations, sales and marketing activities within organisations including those in the retail sector.

Tasks include:• Formulating and implementing policies and plans for advertising, public relations, sales and marketing

in consultation with other managers• Directing the development of initiatives for new products, marketing and advertising campaigns• organising and controlling sales activities by setting product mix, geographical sales areas and

customer service standards• Directing merchandising methods and distribution policy by coordinating the work of salespeople,

and organising agents and distributors• Directing sales methods and arrangements by setting prices and credit arrangements

Possible Pathways into this IndustryCertificate IV in Warehousing Operations

Certificate IV in Stevedoring Operations

Graduate Certificate in Marketing

Bachelor of Communications

Retail Sales ManagerCustomer ServiceVisual Merchandiser

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BEFORE your Industry Immersion Experience…

Activity #1

What do I want to find out about the Retail, Transport Distribution & Logistics and Postal Industry?Write down 5 questions regarding the Retail, Transport Distribution & Logistics and Postal Industry to ask staff on your Industry Immersion Day:

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2

3

4

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Also, jump online and complete the PRE Industry Immersion Experience Survey. This will help us understand what you already know about the industry you are going to visit. You can find the link on our website or your career advisor/teacher will email it to you:

Website: www.ceav.vic.edu.au/industry-immersions

Survey Monkey: www.surveymonkey.com/r/KVT9WB8

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Be Curious DURING your Industry Immersion Experience

Activity #2

Take notes and jot down any questions you may like to follow up with your teachers and careers practitioner when you return to school.

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Reflect!• Is there a role in this industry

that would suit me?• What subjects might I choose

to help me develop learning for this industry?

• What are some of my subject/pathway options into

this industry?

Make sure you ask your questions on your Industry Immersion Experience day! This is a really good opportunity to gather as much information as you can to help you make decisions about your future subject and course choices.

Observe!• What is the

industry site like? • Is it noisy?

• Do you have to wear special clothing or

a uniform?

Ask questions!• What do you want to know

about this industry?• What skills do you need?

• What are some of the pathways into

this industry?

Be Curious DURING your Industry Immersion Experience

Activity #2

AFTER your Industry Immersion Experience…

Activity #3

Pathway PlanningWhat are the key messages regarding the Retail, Transport Distribution & Logistics and Postal industry you heard on this Industry Immersion Experience?

Take a few minutes to reflect on your Immersion Experience and record any new information you gathered.

What are three things you have learnt regarding this industry that you didn’t know before?

Name 3 of the key skills required to work in this industry

Do you have these skills now?Yes, I have ALL of these skills!Yes, I have some of these skills (List the skills you have)

No, but I would like learn these skills (List the skills you would like to learn)

What subjects do I need to learn these skills?

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My Career Action Plan

Activity #4

My career plan into the Retail, Transport Distribution & Logistics and Postal Industry could be:

What companies do you think you could approach to participate in work experience, or what industry immersion experience could you attend that would give some idea of what it would be like to work in the Retail, Transport Distribution & Logistics and Postal Industry?

Work Experience at:

Industry Immersion Experience at:

Hint: Remember to access your allies. Who could you talk to regarding getting some work experience in this industry?

What subjects will you need to help you move into the Retail, Transport Distribution & Logistics and Postal Industry?:Research your senior school subjects and add related subjects here:

VCE

VCAL

VET

SBAT (School Based Apprenticeship or Traineeship)

What kind of apprenticeships/traineeships are available in the industry? List these below:

Hint: Check out Australian Apprenticeships https://www.australianapprenticeships.gov.au/

Certificates/ Diplomas/ Bachelor DegreesCan you list a tertiary institution that offers one of each?

Certificate:

Diploma:

Bachelor Degree:

Are there other training requirements that are compulsory or could be of benefit to you in this industry? For example, forklift licence, customer service training.

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STEP 1:

STEP 2:

STEP 3:

STEP 4:

STEP 5:

POST Industry Immersion Experience

Activity #5

Jump back online and complete the POST Industry Immersion Experience Survey.This will help us understand what you have learnt from your visit and how industry can provide additional information to help you plan a future career in this industry.

Website: www.ceav.vic.edu.au/industry-immersions

Survey Monkey: www.surveymonkey.com/r/KVT9WB8

Are you interested in exploring another industry?Talk to your teacher/career advisor about attending another Industry Immersion Experience.All upcoming Industry Immersion days are listed on our website and new ones are being added all the time!

www.ceav.edu.au/industry-immersions

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Classroom Based Industry Explorer

Activity #6

Each Industry Immersion Experience features activities to build your skills and knowledge about work in this industry. Your teacher will take you through these activities back at school.

Activity A (designed for Levels 7 & 8)ECONOMICS AND BUSINESS – Consumer and Financial Literacy

With a partner you are going create a business plan for a retail shop.

Put your heads together and decide on the following:

What is your shop going to sell?

What will be the name of your shop?

Once you have decided these two things go to the Law Depot’s Business Plan webpage at:

www.lawdepot.com/cotracts/business-plan

Go through the steps together to create your shops business plan. This will include considering what the structure of the business will be, the products sold and any competitors, marketing for the business, operations and financial goals.

Once completed, print out your Business plan. As a pair, present your Business Plan to the rest of the class. What do they think? Is it viable? Would they invest in your business?

Activity B (designed for Levels 9 & 10)GEOGRAPHY – Geographies of Interconnection

You are to assume the position of an Australian producer looking to export a product to Japan.

Using the Australian Government’s Australian Trade and Investment commission website, what do you need to consider in order to transport your goods?

www.austrade.gov.au

Create a report for your fellow company executives that details the steps that need to be taken in order to make an assessment regarding the best mode and route for you product to Japan. Use the links to information on the left hand side of the ‘Guide to Exporting’ page to explore the process and gather as much relevant information as possible. You should include at least 5 major considerations within your report.

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How good is your work words knowledge?

Activity #7

The following terms are used when referring to education, career development and the world of work.

With a friend, match the word to the definition.

A person or organisation that offers wages and salaries to workers in exchange for their work

Ongoing employment of an average of 38 hours per week. The hours are agreed on between the employer and the employee

Employment undertaken for part of a day or part of a week, but usually at the same time each time

A wage that is calculated to match the % of time you spend at work

A person who provides labour for a person or organisation in exchange for a wage

A position that is undertaken on a needs basis

The minimum wage and conditions an employee is entitled to receive for their work

The skills and knowledge received to complete a certain kind of work

A mix of ‘on-job’ experience (workplace) and 'off-job’ (classroom) learning

A person who is training for a particular job or profession

An award conferred by a University or College that identifies that the recipient has successfully completed a course of study

To complete additional training that improves an employee’s skills and knowledge

A contract signed by the an employer and employee that sets out the terms and conditions of employment

*Answers can be found in STUDENTS RESOURCES under the Industry Immersion Experience tab on our website: www.ceav.vic.edu.au/industry immersions

A Employer

B Employee

C Employment Agreement

D Full-time Position

E Part-time Position

F Casual Position

G Modern Award

H Pro Rata Wage

I Qualification

J Apprenticeship

K Trainee

L Degree

M Upskill

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Useful Websites: #7

Want to know more?Explore the following websites for more information on careers in the Retail, Transport Distribution & Logistics and Postal Industry.

myfuture myfuture.edu.au/occupationsJobs Outlook joboutlook.gov.au/occupation Victorian Skills Gateway skills.vic.gov.au/victorianskillsgatewayAustralian Apprenticeships Pathway www.aapathways.com.auARA (Australian Retailers Association) Retail Institute www.retailinstitute.org.auAustralian Logistics Council www.auslogistics.com.auAustralia Post www.auspost.com.au

ReferencesFast Facts References

https://economicdevelopment.vic.gov.au/priority-industries-sectors/retail, -transport-distribution-and-logistics-and-post

Work Words References

Fair Work Australia Websitehttps://www.fairwork.gov.au

My notes

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Career Education Association of Victoria

Building A61 Civic Drive, Greensborough,VIC 3088

Ph: 03 9433 8000www.ceav.vic.edu.au

Careers in

• Construction Technology• Creative Industries• Defence Technology• Digital Technology• Food & Fibre• International Education• Medical Technology and Pharmaceuticals• Professional Services• Retail, Transport Distribution & Logistics and Postal• Transport Technology• Visitor Economy

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