career talk 就業講座 · 2018-09-21 · career talk 就業講座 topic 主題題: explore your...
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Career Talk Career Talk 就業講座就業講座就業講就業講
TopicTopic 主題:主題:pp 題題Explore Your Career in Hotel Industry覓‧酒店事業新里程覓 酒店事業新里程
SpeakerSpeaker 講者:講者:SpeakerSpeaker 講者:講者:Ms. Ivy ChanAssistant Director of Human ResourcesAssistant Director of Human ResourcesAuberge Discovery Bay Hong Kong
陳艾雯小姐陳艾雯小姐香港愉景灣酒店助理人力資源總監助理人力資源總監
27 May 2013
Agenda Agenda 議程議程
Hotel Industry at a Glance:Past, present and futurePast, present and future酒店業概況:過去、現在與未來
l ’ li i 員工基本素質 Employees’ core qualities 員工基本素質
Career opportunities for fresh HKDSE ppgraduates, sub‐degree and degree holders香港中學文憑考試、副學位課程及學位課程畢業生就業機會
Entry qualifications 入職條件 Entry qualifications 入職條件
Staff Benefits 員工福利
Prospect 前景及晉升階梯
Hotel Industry at a Glance Hotel Industry at a Glance 酒店業概況酒店業概況
Hong Kong has witnessed a dramatic increase in international travelers since 2003 due to:自 年起 訪港旅客人數顯著增加自 2003 年起,訪港旅客人數顯著增加:
Economic globalization 全球經濟一體化
Admission of China into World Trade Organization (WTO) 中國加入世界貿易組織
Si ifi l i i i l d Chi Significantly increasing mainland Chinese arrivals driven by the PRCs Individual Visit Scheme (IVS) 自由行政策帶來大陸訪港旅客Scheme (IVS) 自由行政策帶來大陸訪港旅客
Growth of arrivals from most other major overseas markets鄰近主要海外市場旅客增長overseas markets 鄰近主要海外市場旅客增長
This indicates the demand for hotel rooms in Hong Kong are steadily increasing in coming yearsg y g g y訪港旅客人數持續上升,意味著對本港酒店房間的需求也在增加
Hotel Industry at a Glance Hotel Industry at a Glance 酒店業概況酒店業概況
In the Budget 2008 – 2009, the Government introduced a pilot scheme for the inclusion of landintroduced a pilot scheme for the inclusion of land specifically for hotel development.2008 – 2009 年度財政預算案中,政府引入只作酒店用途的用地作試驗計劃
I 2011 th t d th b l In 2011, the government announced the above plan to be turned into a permanent arrangement 2011年的財政預算案中更宣布將計劃轉為2011 年的財政預算案中更宣布將計劃轉為永久安排
This measure helps relief the pressure for the increasing demand of hotel rooms這措施有助舒緩市場對酒店房間需求的壓力這措施有助舒緩市場對酒店房間需求的壓力
Number of HotelsNumber of Hotels酒店數目酒店數目酒店數目酒店數目
261267 269 271260
280
241
261
220
240
190
211
180
200
149
167175
190
140
160
180
140149
120
140
100
* Estimated Figures 估計數目Source: Office of the Licensing Authority, Home Affairs Department, Building Department and
Hong Kong Tourism Board (HKTB) Hotel Survey
Number of Hotel Number of Hotel RoomsRooms酒店房間酒店房間數目數目酒店房間酒店房間數目數目
* Estimated Figures 估計數目Source: Office of the Licensing Authority, Home Affairs Department, Building Department and
Hong Kong Tourism Board (HKTB) Hotel Survey
Trend on Occupancy Rate and Average Trend on Occupancy Rate and Average D il R R 2007 D il R R 2007 20112011Daily Room Rate 2007 Daily Room Rate 2007 –– 20112011
2007 2007 –– 20112011 年入住率和每日房租走勢年入住率和每日房租走勢
Source: Hong Kong Industry Review 2011
Hotel Occupancy Rate in 2011Hotel Occupancy Rate in 201120112011 年酒店入住率年酒店入住率
Source: A Statistical Review of Hong Kong Tourism 2011
Average Hotel Room Occupancy Rate Average Hotel Room Occupancy Rate F All H l B M h 2012 F All H l B M h 2012 20132013For All Hotel By Month 2012 For All Hotel By Month 2012 -- 20132013
2012 2012 至至 2013 2013 年所有酒店按月平均入住率年所有酒店按月平均入住率
Source: Hong Kong Tourism Board (HKTB) Hotel Survey
Average Achieved Room Rate in 2011Average Achieved Room Rate in 201120112011 年實際平均房租年實際平均房租
Source: A Statistical Review of Hong Kong Tourism 2011
Average Achieved Hotel Room Rate Average Achieved Hotel Room Rate For All Hotels By Month 2012 For All Hotels By Month 2012 -- 2013 2013 For All Hotels By Month 2012 For All Hotels By Month 2012 -- 2013 2013
2012 2012 至至 2013 2013 年所有酒店年所有酒店按月酒店實際平均房租按月酒店實際平均房租按月酒店實際平均房租按月酒店實際平均房租
Source: Hong Kong Tourism Board (HKTB) Hotel Survey
Team members’ Core QualitiesTeam members’ Core Qualities員 基本素質員 基本素質員工基本素質員工基本素質
• Passionate & Sincere Attitude 熱心和殷勤的態度
精神• Good Team Player 良好的團隊精神
• Memory Makers 美滿回憶的創建者
• Creativity & Innovation 創造力與新穎意念
B ki D B i 打破隔膜• Breaking Down Barriers 打破隔膜 –––
Good Interpersonal and Communication Skills良好的人際及溝通技巧
• Have Fun and Humour 樂在工作間
Service Culture ConceptService Culture Concept服務文化概念服務文化概念服務文化概念服務文化概念
EExcellence, EEverytime, EEverywhere for EEveryone卓越、隨時、隨地給每一個人
To be the pioneer of innovativeTo be the pioneer of innovative hospitalityhospitalityTo be the pioneer of innovative To be the pioneer of innovative hospitalityhospitality執業界牛耳執業界牛耳 創款待創款待時尚時尚
We strive to create a healthy, stylish and We strive to create a healthy, stylish and y, yy, ydistinctivedistinctive hospitality experience through hospitality experience through teamwork and passionate pursuit of teamwork and passionate pursuit of p pp pinnovation and excellenceinnovation and excellence群策群力、創新為先、卓越為求、健康為本群策群力、創新為先、卓越為求、健康為本獨特獨特風風格貴賓體驗格貴賓體驗
12 Cornerstones 十二基石1. The zone
見微知著 重個人空間
2. Anticipation洞悉先機 創嶄新潮流先機 創嶄 潮
3. Communication, Communication & Communication!重視交流 全方位溝通
7. Own the request視如己任 全心又全意
4. Teamwork has no boundaries無分彼此 團隊齊合作
視如己任 全心又全意
8. Never say NO to guests 永不說不 以貴客為尊
5. Treat everyone with Fairness and Respect正直公平 誠信贏尊重
6. Be Creative
9. Do it Right the First Time!事半功倍 首次即辦好
10 Personalise the experience創意無限 建新穎意念
10. Personalise the experience尊貴服務 個人化體驗
11. Committed to consistently deliver Excellence盡善盡美 致力求卓越盡善盡美 致力求卓越
12. Have Fun and Humour at Auberge Discovery Bay幽默風趣 樂在工作間
General ManagerGeneral Manager
Organization Structure Organization Structure 組織架構組織架構
總經理總經理
FinanceFinance Sales & MarketingSales & Marketing OperationsOperations Human ResourcesHuman Resources
財務財務
Information Information TechnologyTechnology
營業及市場推廣營業及市場推廣
CorporateCorporate
商務客戶商務客戶
營運營運
HousekeepingHousekeeping
管家部管家部
人力資源人力資源
Human ResourcesHuman Resources
人力資源人力資源資訊科技資訊科技
PurchasingPurchasing
採購採購
商務客戶商務客戶
Travel & MICETravel & MICE
旅遊客戶、旅遊客戶、
管家部管家部
EngineeringEngineering
工程部工程部
人力資源人力資源
Learning & Learning & DevelopmentDevelopment
採購採購
AccountingAccounting
旅遊客戶、旅遊客戶、會議及獎勵旅遊會議及獎勵旅遊
Events SalesEvents Sales
會議宴會銷售會議宴會銷售
程部程部
Food & BeverageFood & Beverage
餐飲部餐飲部
培訓及發展培訓及發展
會計會計會議宴會銷售會議宴會銷售
Revenue Management & Revenue Management & ReservationsReservations
收益管理及訂房收益管理及訂房
Front OfficeFront Office
前堂部前堂部
收益管理及訂房收益管理及訂房
Marketing Marketing CommunicationsCommunications
市務及傳訊市務及傳訊
SpaSpa
水療部水療部
市務及傳訊市務及傳訊
Sports, Entertainment & ASports, Entertainment & Activitiesctivities
康樂,娛樂及活動部康樂,娛樂及活動部
Career Opportunities Career Opportunities 就業機會就業機會
Concierge Service Agent Co c e ge Se ce ge t禮賓服務員 Guest Service Agent
客戶服務員
Events Service Agent g會議宴會服務員
Host / Hostess款接員
Sports, Entertainment & Activities Assistant
Sports, Entertainment & Activities AssistantAssistant
康樂,娛樂及活動助理Assistant
康樂,娛樂及活動助理 Cook廚師
Entry Qualifications Entry Qualifications 入職條件入職條件 Concierge Service Agent 禮賓服務員: Concierge Service Agent 禮賓服務員:
Form 5 or above / HKDSE graduates Proficient in spoken English and Chinese. Mandarin is an p g
advantage
Proficient in written English and Chinese
Guest Service Agent 客戶服務員: Form 5 or above / HKDSE graduates Proficient in spoken English and Chinese. Mandarin is an
advantage Proficient in written English and Chinese
Events Service Agent 會議宴會服務員: Form 5 or above / HKDSE graduatesForm 5 or above / HKDSE graduates Certificate in Vocational Training School in related discipline Good command of spoken English and Chinese. Mandarin
speaking is an advantagespeaking is an advantage Good command of written English and Chinese
Entry Qualifications Entry Qualifications 入職條件入職條件 Host / Hostess 款接員:Host / Hostess 款接員:
Form 5 or above / HKDSE graduates Good command of spoken English and Chinese.
Mandarin speaking is an advantage Good command of written English and Chinese
Sports, Entertainment & Activities Attendant康樂,娛樂及活動助理: Form 3 or above First aid including CPR training as well as knowledge of
life saving techniques preferredlife saving techniques preferred Self‐motivated and independent Fluent in both spoken and written English & Chinese p g
(both Cantonese & Mandarin)
Cook 廚師: Form 5 or above / HKDSE graduates Good command of spoken and written Chinese
Staff Benefits Staff Benefits 員工福利員工福利• 12 18 Days Paid Annual Leave 十二至十八日有薪年假• 12‐18 Days Paid Annual Leave 十二至十八日有薪年假
• Statutory/Public Holiday 勞工假期/公眾假期
• Duty Meal 當值膳食
• Marriage Leave 婚假
• Paternity Leave 侍產假
C i t L 恩恤假• Compassionate Leave 恩恤假
• Top‐up Mandatory Provident Fund Scheme 增補強積金
• Outpatient & Hospitalization Coveragep p g醫療門診及住院保險計劃
• Dental Care Scheme 牙醫保健計劃
• Sickness Allowance 疾病津貼• Sickness Allowance 疾病津貼
• Discretionary Bonus 酌情花紅
(Subject to company and employee performance按公司業績及個人表現釐定)
• Training Opportunities 在職培訓
• Internal transfer and promotion opportunities• Internal transfer and promotion opportunities內部調職及晉升機會
• Social Activities 員工活動
Prospect Prospect 前景及晉升階梯前景及晉升階梯
ConciergeConcierge禮賓部
Chief ConciergeChief ConciergeChief ConciergeChief Concierge禮賓司禮賓司
Assistant ConciergeAssistant Concierge助 禮賓助 禮賓助理禮賓司助理禮賓司
Concierge Service SupervisorConcierge Service Supervisor禮賓服務督導員禮賓服務督導員
Concierge Service AgentConcierge Service Agent禮賓服務員禮賓服務員
禮賓服務督導員禮賓服務督導員
ProspectProspect 前景及晉升階梯前景及晉升階梯
Front DeskFront Desk前堂部
Front Office ManagerFront Office Manager客務經理客務經理
Assistant Front Office ManagerAssistant Front Office Manager助理客務經理助理客務經理
客務經理客務經理
Guest Service SupervisorGuest Service Supervisor
Duty ManagerDuty Manager當值經理當值經理
pp客戶服務督導員客戶服務督導員
Guest Service OfficerGuest Service Officer客戶服務主任客戶服務主任
Guest Service AgentGuest Service Agent客戶服務員客戶服務員
客戶服務主任客戶服務主任
ProspectProspect 前景及晉升階梯前景及晉升階梯
HousekeepingHousekeeping管家部
Executive HousekeeperExecutive Housekeeper行政管家行政管家行政管家行政管家
Assistant Executive HousekeeperAssistant Executive Housekeeper助理行政管家助理行政管家
Assistant HousekeeperAssistant Housekeeper助理管家助理管家
Floor Supervisor / Public Area Supervisor /Floor Supervisor / Public Area Supervisor /Floor Supervisor / Public Area Supervisor /Floor Supervisor / Public Area Supervisor /Uniform & Linen Supervisor /Uniform & Linen Supervisor / Florist SupervisorFlorist Supervisor房務部督導房務部督導員/員/公共地方督導公共地方督導員/員/制服及布草督導制服及布草督導員/員/花藝督導花藝督導員員
Room Attendant / Public Area Cleaner / U&L Attendant / FloristRoom Attendant / Public Area Cleaner / U&L Attendant / Florist房務員/公共地方清潔員/制服及布草服務員/花匠房務員/公共地方清潔員/制服及布草服務員/花匠
制服及布草督導制服及布草督導員/員/花藝督導花藝督導員員
ProspectProspect 前景及晉升階梯前景及晉升階梯
Food &Beverage餐飲部
Director of Food &Director of Food & BeverageBeverage餐飲總監餐飲總監
Restaurants & Bar ManagerRestaurants & Bar Manager餐廳及酒吧經理餐廳及酒吧經理
餐飲總監餐飲總監
Restaurants & Bar SupervisorRestaurants & Bar Supervisor
Assistant Restaurants & Bar ManagerAssistant Restaurants & Bar Manager助理餐廳及酒吧經理助理餐廳及酒吧經理
pp餐廳及酒吧督導員餐廳及酒吧督導員
Restaurants & Bar CaptainRestaurants & Bar Captain餐廳及酒吧部長餐廳及酒吧部長
Restaurants & Bar Service AgentRestaurants & Bar Service Agent餐廳及酒吧服務員餐廳及酒吧服務員
餐廳及酒吧部長餐廳及酒吧部長
Experience SharingExperience Sharing經驗分享經驗分享
Mr Kennedy YickMr. Kennedy Yick
易偉業先生易偉業先生
Director of Food & BeverageAuberge Discovery Bay Hong KongAuberge Discovery Bay Hong Kong
香港愉景灣酒店餐飲總監餐飲總監
Thank you for your participation!Thank you for your participation!
謝謝您的參與謝謝您的參與謝謝您的參與!謝謝您的參與!