care integration a case study at wvch by ruth rogers bauman chairperson, wvch ceo, atrio health...
TRANSCRIPT
Care IntegrationA Case Study at WVCH
By Ruth Rogers BaumanChairperson, WVCH
CEO, ATRIO Health Plans
Who is WVCH
• ATRIO Health Plans• Capitol Dental Care• Mid Valley Behavoral Network• WVP Health Authority• Northwest Human Services, Inc• Polk County• Salem Clinic, PC
• Salem Health/Salem Hospital• Santiam Memorial Hospital• Silverton Health• West Valley Hospital• Yakima Valley Farm Workers
Clinic
What is Integration
• Is it integration of contracts?
• Is it integration of OHP contractors?
Dental PhysicalBehavioral
What is Integration
• Is it integration of care?Pr
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Non traditional
Conventional Wisdom
• Conventional wisdom says:• Mental Health needs to be integrated into primary care because so many high
utilizers and chronically ill also have mental health issues• You have to have patient centered homes• Non traditional workers can help patients navigate the health system at a
lower cost and with a closer bond • Nurse Case Managers are essential to coordinating primary care, specialty
care and transitions of care
The WVCH ExperienceConventional Wisdom
Mental Health needs to be integrated into primary care because so many high utilizers and chronically ill also have mental health issues
Long history of WVP and BCN working closely togetherX Some clinics are beginning to add mental health resources as part of their PCPCH but warm hand offs are not the norm most of the time
You have to have patient centered homes Large clinics and hospital systems are moving toward level 3, almost all PCP’s are level 1, and WVP is
moving toward level 3 for the balance of the networkNon traditional workers can help patients navigate the health system at a lower cost and
with a closer bond Hired navigators last summer who had a huge impact on high utilizers of ED
Nurse Case Managers are essential to coordinating primary care, specialty care and transitions of care
WVP had 12 nurse case managersX we just needed more
WVCH ExperienceSurvey Says!• All we had to do was get more nurse case managers and more mental
health workers and we would have it made• Then we did a survey
• Salem Hospital reported 22 nurse case managers with 4 support staff and 10 MSW’s
• West Valley Hospital had 1 nurse case manager• NW Senior and Disabilty Services reported 40 case managers, 2 program specialists
and 2 screeners• Salem Clinic reported 1 nurse case manager dedicated to transitions• Salud had 1 nurse case manager• Polk County Mental Health reported 6.5 case managers and 1 drug case manager• WVP had 12 nurse case managers
WVCH Experience
• 110 FTE’s were involved in care coordination• WVCH took a giant step forward by simply identifying resources
already deployed• We learned that even among case managers, we needed a way to
coordinate the coordinators!• Members of the clinical advisory committee gained a deeper
understanding of what each organization was doing and a greater realization of where overlaps, gaps and missed opportunities lie
Key barriers
• Limited Communication• Limited exchange of medical information• Lack of secure systems to exchange information• Lack of alignment of goals• Lack of sharing of care plans• Lack of understanding of care plans• Limited physical contact between team members and with patients
Another Interesting Finding
No one mentioned:• Lack of financial incentive • Lack of shared risk• Lack of time • More people needed
What’s Next
• Clinical Advisory Committee has a number of small projects that are closing the communication gaps• Navigators are being deployed to specific populations at the front end
of care• Common care plans are being deployed for special needs population