COMPANY PROFILE:

CARE is one of the fastest growing hospital chains in India, engaged in providing

primary as well as tertiary healthcare services. It is a hospital chains that is founded and

managed by professionals with a mission and a passion for providing healthcare for the

needy. At CARE, the growth has been phenomenal. From a 100-bed single specialty Heart

Institute facility focusing on cardiac care in Nampally (Hyderabad), CARE has become a

multi-specialty hospital chain comprising of 1600 beds across 12 hospitals.

CARE’s reputation for its humanitarian and selfless service has ranked this esteemed

institution as the fourth largest healthcare provider in India (CRIS-INFAC report, 2006). Our

effort to provide quality health care with compassion has rewarded us with the honor of being

the top healthcare provider in Andhra Pradesh. With the service-oriented Healthcare delivery

model, CARE is geared to provide cost effective and user friendly medication. Despite the

intense competition and intense marketing tactics employed by multiple commercial

corporate organizations, CARE has carved a niche for itself by garnering the best reputation

amongst the local masses. Armed with the best of the facilities in areas of Education,

Research, patient care and highly qualified professionals, CARE endeavors to match global

benchmarks and conquer healthcare market in the second decade of its establishment.

Vision:

● To evolve as a unique university-based health centre where the quest for new

knowledge would continuously yield more effective and more compassionate care for

all.

● To nurture a new generation of professionals of life-long commitment, dedication,

knowledge, skills, wisdom and values.

● To strive for public trust and maintain medicine’s humane and noble place among

professions.

● To be globally competitive in healthcare and related businesses integrating local

culture and ethos.

Mission:

At CARE, our mission is more than just a statement, it’s the cornerstone of all our efforts:

"To provide the best and cost-effective care, accessible to every patient, through integrated

clinical practice, education and research, delivered with compassion, care and concern

through team spirit and transparency."

Objectives:

● Upgrade its education and Research wing on par with the international standards and

consequently develop healthcare solutions for under developed and developing areas.

● Register a phenomenal growth by adding 5000 beds in the next five years.

● Offer unique platform to various partners and collaborators, both national and

international, to innovate in healthcare delivery systems, coverage systems like

microfinance/ microinsurance, medical education and research.

● Develop healthcare solutions for underdeveloped and developing countries.

● To develop comprehensive healthcare delivery model that suits our population.

● To develop centers of excellence in medical specialties.

● To compromise the obsolete and seek excellence through effective and up-to-date

technology and service.

● Undertake clinical practice through high-end education and research.

● Create a web of PCD clinics, corporate health plans, and associates program to

leverage the use of technology and gain access to remote areas.

Values and principles:

The cornerstone of values practiced at CARE stem from our ideology of ‘to put patient’s

interests first’. The ideology dictates every aspect of the clinical governance, patient care and

the work culture. The great heights we have achieved in delivering medical care with

exceptional quality have been a result of these values-based health services.

CARE aims at providing a holistic approach to healthcare. Our logo has been crafted

with this thought in mind. Through the explanation of our logo and identity, we endeavor to

help partners, branch organizations, shareholders and esteemed patients understand CARE

and its entity better.

Brand Identity and Name are largely dependent on the Logo. People identify an

organization with its Logo. It is a Logo that states in part the organizations ethics and values.

The following list explains the CARE Logo

The bold rectangular surrounding the frame logo exemplifies the well defined

framework with in which CARE operates.Each stroke that makes the pedestal identifies the

multi-disciplinary teams working at CARE.

The Foundation under the field depicts a level field for all, and talks about CARE’s

transparent dealings.On top of the towering pedestal, the figure lending a helping hand

signifies a professional standing on excellence, while a figure he’s helping up represents a

patient down with disease.The color purple represents nobility and spirituality. And hence, it

brings about certain spiritual calmness to those who come in contact with it.

History

A movement called ‘CARE’ took birth in the year 1997, when Padmashri Dr. B.

Soma Raju led a team of medical professionals to set up the first CARE Hospital. It opened a

new chapter in the history of health care. The driving force of Compassion, Concern, Care,

coupled with single minded objective - the recovery of the patient is been the fountainhead of

inspiration. Today, within a span of 10 years, CARE has emerged as the leading name in

health care and has earned a reputation for humanitarian and self less service. But, most

importantly, CARE has the undivided faith of millions.

The origins of CARE can be traced to 1983 when a team of cardiologists, led by

Padmashri Dr. B Soma Raju, set up a synergy for professional excellence in the cardiology

department of the Nizam’s Institute of Medical Sciences (NIMS) in Hyderabad. The idea was

to propel the cardiology department into one of the top centers in the country. The synergy

gave momentum to the purpose and accelerated the birth of CARE 13 years later. The team

collaborated with scientists to make healthcare affordable through the development of

indigenous medical technologies. It was the development of India’s first coronary stent

(Kalam-Raju stent) that inspired the creation of CARE Hospital in 1997 to nurture a model

that makes quality medical care affordable and accessible.

At the outset, CARE earned accolades and appreciation from one and all for its

expertise in heart care. It continues to set new benchmarks not only in heart care, but also

expanded its horizons by becoming a leading Multi-specialty Health Care Provider. Through

the years, CARE has emerged as:

● The Single Largest Team of Cardiologists and Cardiac Surgeons in the country.

● A Multi-specialty hospital with round the clock availability of Cardiologists, Cardiac

Surgeons, Neurologists, Critical Care Specialists, Anaesthiologist, etc.

● A hot-bed for many National and International Clinical Researches with close to 15

ongoing International clinical trials.

● An Institution with strong ethos and unflinching devotion to Ethical medical practice.

● Institute par excellence with continuous updating of medical knowledge and putting it

into practice.

● A model hospital for High Doctor-Patient and Nurse-Patient Ratio.

● An enviable solution and a role model to the ever demanding patient satisfaction

through its physician-cooperative model.

Accomplishments:

Milestones:

Since its inception, CARE has crossed many milestones. It has become one of the very

few hospital chains to have crossed these many milestones in such a short period. CARE has

become a yardstick for many hospital chains when it comes to the landmarks crossed. This

section will detail the milestones crossed by CARE:

● 2011 - GMR Varalakshmi CARE Hospital setup at Rajam

● 2010 - CARE Clinic established at Tarnaka, Hyderabad,CTOT Added at CARE

Musheerabad,Additional blocks added in CARE, Nampally.

● 2009- 50 bedded Galaxy CARE setup at Pune, 70 bedded Capacity added at

Ramakrishna CARE.

● 2008- 100 bedded CARE hospital established at Surat,75 bedded second unit

established at Vizag, 50 bedded hospital added to CARE Nampally.

● 2007- Commissioned a 105-bedded multi-speciality hospital at Nagpur, Maharashtra,

Re-commissioned 150 bedded Multi specialty Hospital at Visakhapatnam - AP.

● 2004 - Set up a 150-bedded multi-specialty hospital at Vijayawada,Set up 330 bedded

multi-specialty Institute of Medical Sciences at Banjara Hills in

Hyderabad,Established a Community Model Hospital at Amalapuram in January.

● 2003 - Padmashri awarded to Dr. B. Soma Raju, the founder of CARE, in

January.India’s first V-SAT based Public-Private Telemedicine system launched by

the chief Minister of Andhra Pradeshi n October.

● 2001- Expanded the Nampally facility to 200 beds and upgraded the operation

theatres to world class facilities,Set up ‘the Institute of Neurosciences’ in Hyderabad

in October.

● 2000-Set up a 75-bedded cardiac care centre at Vishakapatnam,CARE Foundation

received Defence Technology Spin-off Award from the Prime Minister in August.

● 1999-Upgraded Nampally hospital and expanded to 135 beds with advanced medical

equipment,Set up a 32-bedded cardiac care centre at Secunderabad.

● 1998-Set up a 100-bedded Heart Institute at Nampally with a core team of 20

cardiologists, one operation theatre and a catheterization laboratory.

Awards and honours:

An organization’s credibility is shown by the Awards and Honors it has received from

various sources. The following lists out the Awards and Honors CARE has received.

● Ranked one amongst the Top Healthcare Providers of India by CRIS-INFAC Report

2006.

● Bharat Ratna, Dr. A.P.J Abdul Kalam inducted into board in 2001. (later resigned in

2002).

● Padmashri awarded to Dr. Somaraju, Chairman of CARE in 2001.

● Defence Technology Spin Off Award to CARE Foundation from the Prime Minister

in 1999.

Accreditations:

The following shows the accreditations CARE has enjoyed from reputable sources:

● CARE laboratories at CARE (Banjara) enjoy the accreditation from the National

Accreditation Board for Testing and Calibration Laboratories and are awaiting

inspection for ISO certification.

● CARE Foundation’s courses are accredited by National Accreditation Boards like the

Indira Gandhi National Open University (IGNOU), Netaji Subhas Open University

(NSOU), and the National Board of Examination.

● A physician Assistants (PA) program that commenced in 2003 received an

accreditation from the NSOU

Management:

Governance and leadership:

Every organization or Group’s growth and prosperity is largely dependent on the

leadership of the organization. It is an indisputable fact that CARE Group of Hospitals has

grown in reputation and profits primarily because of the governance and leadership. CARE’s

governance and leadership team has been undoubtedly responsible for the growth of CARE

as a Hospital Group. The following are the team of people responsible for CARE governance

and leadership:

BOARD OF DIRECTORS

● Dr. B. Soma Raju, Chairman and Managing Director

● Dr. N. Krishna Reddy, Chief Executive Officer

● Dr.A.Rajagopala Raju, Whole Time Director

● Mr.D.Suresh, Director

● Dr.Vikram Jit Singh Chhatwal, Director

● Mr.Avnish Mehra, Director

● Mr.Georg Stratenwerth, Director

● Ms.Shweta Jalan, Director

● Dr.V.Krishna Murthy, Director

Facts and figures:

Patient care:

Facts:

The following list shows the number of people who opt for CARE.

● 4,50,000 Out Patient consults per year.

● 30,000 admissions per year.

● 4,000 cardiac surgeries per year (top four in the country).

● 10,000 cardiac catheterizations per year.

● 4000 cardiac interventions per year.

● 7,500 non-cardiac surgeries per year

Statistics:

The following table shows the patient care statistics at CARE

Hospital No. of Beds Available + No. of Beds in Progress

CARE Nampally 200 beds, 50 more to be added in 2008

CARE Banjara Hills 325 beds, 65 more to be added in 2008

CARE Secunderabad 32 beds

Gurunanak CARE,Musheerabad 100 beds

CARE Vijayawada 100 beds, 200 more in the pipeline by 2009

CARE Nagpur 110 beds

CARE Visakhapatnam 150 beds, 70 more beds to be added in 2008

CARE Raipur 100 beds, another 100 to be added in 2008

CARE Pune 100 beds

CARE Bhubaneshwar 100 beds

CARE Surat 110 beds

Breakup in patient class:

The following table shows the break-up in the Patient Class. This shows that CARE

caters to the needs of all class of people.

Patient Class In Percentage

Low End 25%

Middle 50%

High End 25%

SWOT ANALYSIS OF HOSPITAL:

Strengths:

● Prominent Brand Name as a Hospital Group: One of the largest hospitals in Asia

● Presence Across the Value Chain of Healthcare:

o Tertiary Care Hospitals - 5

o Secondary Care Hospitals - 9

o Primary Care Clinics - 9

● Strong presence across several geographies

● Clinical Strength:

o Over 7000 beds & 5000 doctors

o 15 Lac Out-Patients & 4 Lac In - Patients annually

● Infrastructure & Able Support Staff

● Location nearer to many of the rural people.

● Many services at affordable prices under one roof.

● Efficiency of doctors.

● Customization of Treatment depending on the need and choice of the Patient.i.e. If

the patient wants any specific equipment or medicine the hospital provides it.

● They provide homecare services.

● It is also supporting Arogyasri, ESI, Insurance companies for Third party

payment. Which attracts many of the Middle class and Lower class people to

access the services of the hospital.

● Known for it’s Ethical practices

Weakness:

● Experiencing turnover of Doctors and nurses.

● No proper awareness about the hospital in some locations.

● Delay of Funds from various government related schemes as of ESI and Arogyasri.

● The patients are confused about where every service is provided. So,it is advisable to

Arrange sign boards/Direction boards to help people to identify various departments and

places.

Opportunities:

● 108 and Aarogyasri services at 40% of daily OPs.

● Nuclear medicine is not available in and around Vijayawada.

● High potential in rural areas.

● Increasing grants by government to health care sector.

Threats:

● Heavy competition in joint replacement and physiotherapy.

● Heavy competition in some departments of Diagnosis in a few hospitals in and around

Vijayawada with Good fame than Care hospital.

● Increasing Competitor hospitals with similar facilities.

Personal:

Facts:

CARE apart from treating a multitude of patients has been the source of livelihood for

numerous families. Our efficient and highly qualified personal have been the facilitators for

putting CARE on the world map.

S. No. Employees Number

1 Full time professionals 100

2 Nursing staff 1000 (with the lowest patient to nurse

ratio in the industry)

3 Additional support staff 1850

4 Total number of full-time employees 2,500 (increased from 200 employees

when started out)

PERSONNAL GROWTH RATE

Nearly 11.12% of all our employees comprise of doctors with nearly 4.72% of them being

specialists and 3.64% of our non-medical staff.

Even as employee cost increased, revenues per employee improved from Rs. 7.08 lakh to

Rs. 8.93 lakh in 2005-2006, indicating an over all increase in productivity.

Statistics:

Level/ Role

Employee

Number of

People

% Of Total Own

Directors 7 0.35

Senior Doctors 92 4.72

Resident Doctors 125 6.41

Paramedical Staff 1115 57.15

Management Team 71 3.64

Administrative Team 541 27.73

Total 1951 100

Outsourced Support Staff 759 55.20

Skills matrix:

The following tables show the doctors in a specific specialized area with the years of

experience.

Specialization Area No.of doctors Average expirience

Cardiology 40 13

Cardiothoracic Surgery 22 10

Neurology 5 7

Neurosurgery 3 10

Urology 4 21

Gastroenterology 3 22

Surgical Gastroenterology 3 17

Orthopedics 4 19

Endocrinology 2 14

General Surgery 3 11

Critical Care 8 12

Radiology 6 12

Internal Medicine 4 18

Pulmonology 2 9

ENT 2 15

Pathology 5 30

Dermatology 1 10

Others 15 10

Nursing staff:

The following table shows the number of Nurses who are trained in specialized area. CARE

is perhaps few hospitals that have such an excellent nurse-patient ratio. CARE ensures that

there are enough trained nurses for patients.

Specialty Nurse:patient ratio

ICU 1:1

Non-intensive 1:3

Private(Single) 1:4

General 1:6

Research:

The following section details the research undertaken by CARE and the investment made

toward the success of the researches undertaken

▪ There are currently 74 studies being carried out under the ACRC, of which 16 are

international studies. 

▪ At CARE clinical research is carried out by ‘The Academic Cell and Research Centre

(ACRC)’, the clinical unit of CARE foundation that was started in July 1999 under

the guidance of CARE Foundation and CARE Hospital to promote research in various

areas like in house drug trials in house and international projects.

▪ We have invested RS. 137.85 Crore in equipment across five years with a singular

objective: make medical care effective and affordable.

▪ CARE supported the effort to make cardiac care increasingly affordable through

support of the development of India’s first indigenous catheterization laboratory in

2002. As a result, the new catheterization laboratory was successful in making

angiograms available to patients at only a fraction of the erstwhile cost.

Operations:

CARE has accomplished growth in many facets but it’s the growth in the number of patients

that stands testimony to our widening network of operations. The trust the people have placed

in us has further motivated us in furthering our contribution to the patient care

▪ 18% growth in OP registration to 31523 lakh in 2005-06

▪ 11% growth in IP admissions to 3486 lakh in 2005-06

▪ 11.09% increase in the number of surgeries performed in 2005-06.

▪ A 500 basis point increase in the average occupancy to about 70% in 2005-06.

▪ Specialists number increased from 20 to 100.

▪ Clinical and procedural outcomes on par with US Norms.

▪ Control the cost components of patient care such as drugs disposables and

consumables account for nearly 50% of the total expenses, the highest cost element in

a hospital – to provide a superior value to patients.

▪ Provide quality low medical care has resulted in increase in patients preferring CARE.

This fact is reflected in the consistent growth in the bypass surgeries, growing at a

CAGR of 30% over the last nine year.

Department of Medicine

Cardiology Anesthesiology Dermatology Endocrinology

Gastroenterology Gastrointestinal

Medicine

Internal Medicine Nephrology

Pulmonology Physicians Rheumatology Geriatrics

Psychiatry Preventive and

Wellness

Department of Surgery

Cardiothoracic

Surgery

Dental & Facio maxillary

Surgery

Otorhinolaryngology Neuro-Surgery

Obstetrics and

Gynecology

Ophthalmology Orthopedics & Traumatology Surgical

Oncology

Urology Vascular Surgery Cosmetic, Plastic and Hand

Surgery

Department of Medicine

Biochemistry Pathology Microbiology

Department of imaging services

Nuclear Medicine Radiology Neuroradiology and Interventional Radiology

Infrastructure and facilities:

Infrastructure:

Our hospital works on the belief of providing the best and cost-effective care

accessible to every patient through integrated clinical practice, education and research

technology with a compassionate approach towards patients and their families. The hospital

has the most modern up to date medical facilities to ensure that we provide effective and

efficient care helping to save a life.

Diagnostic services

Department of Laboratory Medicine

● Pathology

● Hematology

● Microbiology

● Histopathology

● Biochemistry

Non Invasive Labs

● ECG

● TMT

● TEE

● Ambulatory BP apparatus

● 2D Echocardiography

● Stress Echo (DSE)

● Holter

● Pulmonary Function Test

● Uroflowmetry

● Sleep test

RADIOLOGY

● Advanced imaging services like Dual source 128 slice CT scan for high precision

Cardiac imaging (CT Coronary Angiogram etc).

● MRI (with an add on facility of cardiac imaging)

● Ultrasonography/Doppler study

● Digital radiography and special radiological procedures.

● Teleradiology

NUCLEAR MEDICINE

● Isotope scan

● Bone scan

● Stress Thallium

● High dose Iodine therapy

● Renogram

LIFESTYLE CLINIC - A preventive Medicine Centre: The institution believes that

preventive health care is essential thus emphasizing on motivating people to avail of various

health checks.

Two Advanced Cardiac Catheterisation Labs with post Cath recovery room and a

Device clinic.

CARE hospital houses one of the updated Cardiac Catheterization Laboratory in the state.

Digital technology provides the doctor with an instant and accurate method of detection of

coronary arterial disease (i.e. blockage in the blood vessels to the heart).

The lab performs Cardiac Catheterization / Angiography, Angioplasty, Electro Physiology

Study, Radio Frequency Ablation, Stent Placement, Pacemaker Implant, Carto and other

cutting edge procedures involved on cardiology today.

Dialysis Unit

The dialysis unit has state of the art computerized machines with very experienced and

humane dialysis technicians. There is a separate wing for the infected cases.

The CRRT machine is used for critically ill patients in ICU settings. This form of dialysis is

well tolerated by haemo dynamically unstable patients.

CARE Hospital also has an active renal transplantation programme and related donor

transplantations are regularly conducted.

Enhanced External Counter Pulsation-

We conduct a non invasive outpatient treatment option for patients suffering from ischemic

Heart disease.

Physiotherapy:

The Physiotherapy Department has highly trained staff to manage advanced techniques such

as soft tissue manipulation and taping. The Department has two sections:

Electrotherapy: The therapy is based on low, medium and high frequency currents are used

to treat the patient.

Exercise Therapy: The therapy is based on various exercise equipment’s and exercise

manually given to the patient to make them independent.

Facilities:

● Interferential therapy

● Continuous pressure mobiliser (CPM)

● Ultrasound Therapy

● Electrical muscular stimulator

● Transcutaneous Nerve Stimulator

● Infra-Red Radiation

● Cervical Traction

● Lumbar Traction

● Quadriceps table

● Full Range of Exercise Therapy Manipulations

● Moist heat

● Modern Nebulisation

● Wax Bath

● Short-wave Diathermy

Endoscopy Department:

The Endoscopic Department is equipped with the latest Capsule Endoscope and Fiber optic

endoscope instruments and equipment to perform complicated procedures like ERCP,

cauterization of esophageal varices and duodenal biopsies etc.

Casualty-

A fully equipped 20 bedded Emergency room with emergency physicians providing services

24/7.

Critical Care

● ICCU: - 16 bedded well equipped Cardiac Care Unit with Cardiologist round the

clock. We follow a 3-tier system in the ICCU, depending on the amount of

supervision required.

● MICU: - 16 bedded Medical Care Unit with state of the art equipment and round the

clock coverage.

● PICU: - 5 bedded PEDIATRIC INTENSIVE CARE UNIT with all the critical care

equipments with Pediatric Consultants round the clock.

● NICU: - 4 bedded NEONATAL INTENSIVE CARE UNIT with incubators.

● SICU: - 7 bedded surgical intensive care unit for postoperative patients with

intensivist available round the clock.

● CTICU:- Cardio Thoracic intensive care unit for post Cardiac Surgery patients with

intensivist available round the clock. The CTICU accommodate 19 patients for post-

operative surgical care, all the beds are equipped with monitoring systems with

facilities for on the spot blood gas analysis to record and measure critical care

parameters.

● IMCU: Three Intermediate care units (IMCU) comprising 22 beds – a stable patient in

ICCU/MICU who still requires constant care is shifted to IMCU/HDU

● PACU-7 bedded Post Anesthesia care unit

● Separate recovery room for Post Cath.

Operation Theatres

The state of the art modernized OT Complex comprising 10 theatres, with Hepafilters and

laminar flow, forms one of the best in the country.

Wards

In-patient wards range from semiprivate to private rooms with 4 super deluxe rooms and 20

deluxe rooms. All the wards are covered by round the clock resident doctor service.

Home Health Care Service

At ‘CARE’ we are genuinely concerned about the health and well being of our patients at all

times. We value your time and believe in making your life simple and easy. With Home

Health care you can be assured that you or your loved one receives quality medical attention

in the relaxing and soothing home environment.

What We Offer

● Nursing Services

● General nursing

● Catheter care

● Wound care & dressings

● Injections

● Intravenous therapy

● Tube feedings & care

● Physician On Call

● Laboratory Services Sample collection from home.

● Electrocardiogram Technician to take the ECG at the home of the patient.

● Physiotherapists well trained in Orthopedic, Cardiovascular, Neurological,

Respiratory and Rehabilitative Therapy.

● Medical Equipment -- Available on rental basis.

● Diabetic care & patient education

● Post Stroke care

● Disease process education

● Nebulisation/Suction/Ostomy care & patient education

● Trained staff will impart education to the patients’ attendants

Partnering with you on this mission of health, we hope to make a significant difference in the

lives of many. Kindly contact us, whenever your patients require our Home Healthcare

Services.

Blood bank:

To balance the discrepancies between increase in number of patients and the blood required,

CARE Banjara started its own unit of Blood Bank in October 2002. Currently, the Blood

Bank at CARE Banjara supplies around 600 units of blood per month.

The Blood Bank is located on 1st Floor near other diagnostic lab facilities. The Blood Bank

works 24 hours and 7-days-a-week.

General Information:

The Blood Bank operates a transfusion service providing blood for cardiac surgeries and

therapy. The Bank covers storing, processing and banking blood.

The Bank conducts post donation screening tests, Rh titre, Coombs test cold and warm

antibodies, Blood grouping and typing as well as Hemoglobin tests for blood donors.Cross

Matching tests are done by automated Gel technology.

Presently, nine technicians, one staff nurse and a Medical Officer in charge are the personnel.

Registered volunteer donors are requested to meet emergencies.

Achievements: -

Since its inception in October 2002, along with increased bed occupancy, blood requirement

has also increased by 100 units per month - from 500 to 600 units per month

● Blood required – 600 units per month

● Blood screening tests – 600 instances per month

● Donor blood groupings – 650-670 tests per month

● Cross Matching - 950 tests conducted per month

Ambulence:

All ambulances of Care Hospitals, Banjara are well equipped with defibrillator, monitors,

ventilators, suction, oxygen, drugs etc. and are called ACLS All ambulances of Care

Hospitals, Banjara are well equipped with defibrillator, monitors, ventilators, suction,

oxygen, drugs etc. and are called ACLS ambulances.

Our emergency call no is 105711, which can be accessed by any landline or mobile within

the city. This is a 24 x 7 service, which is operated from the ER room of Banjara unit. A

dedicated unit of para-medical staff controls the ambulance section round the clock. 105711

is a free service offered by CARE.

We do an average of 6-8 patient pick up and around 4-6 inter hospital transfers.

Our emergency services provide the best of pre-hospital care for all the emergency calls that

are received. The ambulances and manned by well trained emergency medical technologists

and drivers who provide pre-hospital care at home en route to the hospital. The EMT’s are

well experienced and have good knowledge and skills of emergency management. The EMTs

work under the guidance of the emergency department and has direct contact with the

consultants of various disciplines for necessary action regarding management of an

emergency patient.

We specialize in providing ambulance services for transfer of patients from long distances by

road and air.  We have done a good number of air transfers in the last two years. A dedicated

team of anesthesiologists and emergency medical technologists provide 24x7 services.

Emergency room:

The Emergency Room of the Department of Emergency Medicine at Care Hospital Banjara

Hills is a LEVEL 1 emergency centre providing emergency services on a 24x 7 basis with at

least one emergency physician on duty in the emergency department. There is a 24hr in-

house cover by residents and specialists of all specialties. Key elements include 24-hour in-

house coverage by consultants and prompt availability of care in varying specialties such as

general surgery, orthopedic surgery, neurosurgery, anesthesiology, emergency medicine,

radiology, internal medicine, oral and maxillofacial surgery, and critical care, which are

needed to adequately respond and care for various forms of trauma that a patient may suffer.

The emergency room has a TRIAGE, resuscitation and observation areas. The emergency

department has 20 beds . The patients are triaged by the emergency physician on duty. Based

on the acuity of illness patients are classified into 5 levels of triage.

The resuscitation area is a key area of an emergency department. It usually contains several

individual resuscitation bays. Each bay is equipped with a defibrillator, airway equipment,

oxygen, intravenous lines and fluids, and emergency drugs. Resuscitation areas also have

ECG machines, and often X-ray facilities to perform chest and pelvis films. Other equipment

may include non-invasive ventilation (NIV) and portable ultrasound devices. Radiology, CT

and angiography are adjacent to the ED. The new 25 bed observation unit includes advanced

cardiac diagnostic capabilities and is a separate unit located within the emergency

department.

This ED has the state of art equipment with committed monitors for ECG, NIBP, SPO2,

along with defibrillators with pacing, portable ultrasound and X-ray machine in the

department itself. All lab, radiology and blood bank facilities are available 24 hours.

The department holds the command centre for 105711 emergency call centres for CARE

group of hospitals. These calls are attended on 24 x 7 basis.

The emergency Room at Care Banjara has more than 15,000 visits per year. They are

managed by highly trained staff of physicians, nurses, technicians and other paramedical

staff.

ER is equipped to handle any emergency procedures ranging from procedures like CPR as

per ACLs protocol to highly interventional procedures like transvenous pacing, intra aortic

balloon pump insertions and highly skilled Airway Management.

Specialized medical interventions like thrombolysis is also done on a regular basis with

complete homo dynamic and ventilator support.

Central Venous Access, Invasive Hemodynamic monitoring, Chest tube insertions are also

done in the ER.

The Emergency Department at Care Banjara is headed by a Consultant anesthesiologist with

extensive experience in Cardiac anesthesia and Critical care. Besides the in charge

anesthesiologist, there is a Consultant in accident & emergency medicine so all emergency

procedures can be done as quickly as and when they are indicated. There are also experienced

emergency physicians attending to emergencies on a 24x7 basis.