RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS

CDRN

CARDHOLDER DISPUTERESOLUTION NETWORKTM

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MERCHANT BENEFITS

Reduce up to 40%* of your chargebacksResolve customer issues before transactions become a chargebackImprove insight into the nature and frequency of customer disputes Stop shipment of goods before being shipped to fraudstersHelps improve customer service by providing visibility into customers intentReduce operational expenses related to chargebacks

CDRN is a proprietary network, built by Verifi to connect US card Issuing Banks with merchants to resolve cardholder disputes more efficiently and reduce chargebacks for merchants.

CONNECTING ISSUERS AND MERCHANTS

CARDHOLDER DISPUTE RESOLUTION NETWORKTM RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS - CDRN

*CDRN results are not guaranteed. Success is determined on a case-by-case basis and is dependant upon various factors outside of Verifi’s control.

CONFIDENTIAL | © 2015 Verifi, Inc. All rights reserved 3

Consumer Dispute

Issuer Processes Dispute, Credit to

Consumer

Association Processes Dispute

Acquirer Receives DisputeMerchant Receives

Dispute

Merchant Processes

Representment

Issuer processes Merchant

Representment

Consumer Dispute

Issuer Sends Dispute to CDRN,

Pend Case 72 Hours

Association Processes Dispute

Acquirer Receives DisputeMerchant Receives

Dispute

Merchant Processes

Representment

Issuer processes Merchant

Representment

CDRN enables Merchant to STOP product shipment and obtain Refund

from Merchant XXX

X

XToo LATE to take action and stop

order delivery or avoid the

Chargeback

CURRENT DISPUTE PROCESS

CDRN PROCESS

CARDHOLDER DISPUTE RESOLUTION NETWORKTM RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS - CDRN

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DIRECT INTEGRATIONMerchant integrates with Verifi’s Global Payment Gateway and Activity Export to process transactions and handle CDRN cases.

SERVICE OPTIONS

STAND ALONEMerchant processes payments via an alternative gateway or direct with their Acquirer. Merchant integrates with Verifi's Historical file importer to load payment data into the Verifi platform, and Verifi's Activity Export to handle CDRN Cases.

SELF SERVICEMerchant uses a browser-based portal to access disputes. NO integration required.

MANAGED SERVICEMerchant grants Verifi access to their CRM to handle CDRN cases. NO integration required.

INTEGRATED

WEB-BASED PORTAL

CARDHOLDER DISPUTE RESOLUTION NETWORKTM RESOLVE DISPUTES BEFORE THEY BECOME CHARGEBACKS - CDRN

A LOOK INSIDE THE PORTAL

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State the outcome of a dispute directly on the “Case Resolution” page–”Resolved”, “Declined”, or “Cancelled”

Review the dispute and case history on a user friendly platform