car seat education for refugees: bridging barriers
TRANSCRIPT
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Car Seat Education for Refugees: Bridging Barriers
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Objectives
• Identify attributes of patient-centered and non-verbal forms of communication
• Describe reasons why refugees are at greatest risk for injury
• Learn how to create a supportive educational environment for refugee families
• Ensure refugee parent is able to properly secure a car seat and a child in a car seat
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Refugee
A person who has fled his/her country of nationality (or habitual residence) and who is unable or unwilling to return to that country because of a “well founded” fear of persecution based on race, religion, nationality, political opinion or membership in a particular social group.
- United Nations High Commissioner for Refugees (UNHCR)
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Why are refugees at risk?
• Greater risk of death and injury than the general population (Source: Department of Immigration and Multicultural Affairs, 2006)
• Perceptions of feeling safe – War torn countries vs. peace– Risk of rape vs. freedom to play
• Little to no experience with injury prevention tools or methods
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Don’t Assume . . .
Diversity of your groups:• Gender Roles• Education• Life Experiences• Healthcare and Safety Perceptions• Be sensitive to the culture
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Non-verbal dimensions of Communication
• Kindness • Patience• Smiles• Body language
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Body Language: What am I saying?
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Patient Centered Communication
• Explain what and why you are doing things
• Talk slowly• Show interest in the person’s life
experiences– Ask about their cultural background– Take an interest to get to know the
person
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Combining 2 types of Communication
• By taking your time and showing interest may help improve adherence to preventive messaging.
• Build on positive health promoting habits and behaviors– Mention something positive
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Working with Resettlement Agencies
• Making contact– International Rescue Committee– Lutheran Social Services - Refugee Focus– Catholic Charities– Refugee Healthcare clinics
• Helping a community develop an injury prevention program– Peppertree
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How we teach a car seat class . . .
• Introductions– Greetings and respect are very important– Engage your audience– Is there a word for car seat?
• Brief overview of child passenger safety• Distribute car seats
– Demonstrate how to secure a child in each car seat– Go out to the car demonstrate car seat installation
• Encouragement - Good Job!• Question and Answer
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Focus on the Basics
• Why do they think seatbelts are important?• First experience with a seatbelt
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Where we teach
• Resettlement Agency– Provide background information on participants
• Physician Offices• Apartment Homes– Meeting Rooms– Inside homes (Special Transportation Needs)
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Language Barrier
• Spoken languages– Numerous languages in a class• Interpreter sits by same language parent
– Interpreters may assist in demonstrating the concept
• Interpreter– Not always present– Not always effective• More demonstration
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Using Interpreters
• Use basic and simple terms– Some interpreters just learned
English
• Speak in short, concise and direct sentences– give the interpreter time to
interpret
• Demonstrate the topic– Teach at the car
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When an interpreter is not available . .
• Use a video• Demonstrate the car seat topic• Practice, practice, practice• Provide materials– English speaking members in the community– Materials with photos may be best
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Evaluation
• After participating in a class parents demonstrate– Correct installation of car seat – Ability to secure their child or a
doll in the seat
• Currently unable to follow up with families to determine the correct and continued use of the restraint
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Don’t be afraid to ask for help
• Safe Kids Maricopa County• Colleagues• Volunteers• Agency staff
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Thank you!
Angelica M. Baker, CPSTPhoenix Children’s Injury Prevention CenterChild Passenger Safety Specialist(602) [email protected]
Zoraida Ettrick, CPSISafe Kids Maricopa County CoordinatorInjury Prevention Program ManagerMaricopa County Department of Public Health(602) 506-6860 [email protected]