car rental project - fredonia.edu · how the overall system fits into the car rental business....

KatieCooley,JonathanWdowiasz,NicholasMcDonald

GHOSTRENTALCarService

CARRENTALPROJECT

1|G h o s t R e n t a l

TableofContents

1.Introduction.......................................................................21.1WhattheProblemis............................................................................................................2

1.2GoalsfortheProject.......................................................................................................2-3

1.3Stakeholders...................................................................................................................3-4

1.4MotivationfortheProject...................................................................................................5

1.5ProcessFlowPreview......................................................................................................5-6

2.AnalysisandDesign............................................................72.1PlanforRequirementsEngineering................................................................................7-9

2.2FunctionalRequirements............................................................................................10-13

2.3NonFunctionalRequirements....................................................................................13-17

2.4UseCases....................................................................................................................17-20

2.5Models........................................................................................................................21-22

3.ProjectPlan......................................................................233.1TaskDescription..........................................................................................................23-24

3.2TaskAssignment................................................................................................................25

3.3DeliverablesandMilestones..............................................................................................26

3.4ProjectSchedule.........................................................................................................26-27

4.Testing..............................................................................284.1FeaturestobeTested........................................................................................................28

4.2TestCases...................................................................................................................28-29

4.3TestingSchedule................................................................................................................29

TC


5.Conclusion........................................................................305.1TheProblemandSolution.................................................................................................30

5.2TheTeamandtheSEProcess.....................................................................................30-31

5.3EngagementofUmbrellaActivities...................................................................................31

5.4TheStakeholder’sthatBenefited......................................................................................32

5.5TheOrganization’sBenefits...............................................................................................32

6.UserManual.....................................................................336.1SoftwareDescription.........................................................................................................33

6.2HowtousetheSoftware............................................................................................33-34

6.3TroubleshootingCommonProblems..........................................................................34-36


Introduction

1.1WhattheProblemisAnewupandcomingcarrentalserviceiswishingtohaveauserinterfacethatwillallowtheir

customerstoviewthemodels,descriptionsandpricesofdifferentcarsavailable.Theuserhas

theabilitytoregisterandlogintotheWebAppandtracktheirrentalplan.TheWebAppwill

beresponsive,allowingforthecustomertoviewitonanydevice,fromtabletstomobile

phonesanddesktopcomputers.Theadministratorwillalsobeabletologinthroughthesame

formbuthavetheabilitytoadd/removenewcarrentals,changeprices,andsoon.Potential

customersshouldbeabletoviewallthecarsavailabletorentevenwithoutlogginginaswellas

rentwithouthavinganaccount,thoughtheoptionisprovideduponcheckout.

1.2GoalsfortheProjectThissoftware,called‘GhostRentalData’,willallowforthecompanytoaccesstheirdatabase

securelyandsafelyinauser-friendlyonlineenvironment.Allowingforthemtochangecar

informationwithease.ThesoftwarewillbeinsyncwiththeboththeWebApp,allowingfor

real-timeup-to-dateservicesfortheircustomers.

Bothregisteredandnon-registereduserswillbeabletosearchcarrentalsbyprice,model,

seatingandanyotherpotentialsearches.Theywillalsobeabletoselectandpayforthe

service.Theconsumerwouldchooseoncheckoutiftheywillcometopickupthecarofifthey

1.


wantthecartobebroughttothem.Thecompanywouldinstantlygetthatservicedemand

throughtheir24/7carrentalsupportbuiltdirectlyintothesoftwareandeitherreservethecar

forpickuporsendoutapickuptruckcarryingthenewrentalcartothedesiredlocationupon

timerequest.

ThereshouldbeaWebAppversionforthesoftwaretoconnectwithforthosewhowishfora

quickcarrentalservicer.TheWebAppwillberesponsivetoanydeviceusingit.Thisallowsfor

consumerstoaccesstheservicefromanysortofhardwaredevice:tablet,computer,mobile

devices,andsoon.Thesoftwareitselfwillbeavailableonallcomputerplatformsthatare

runninganyaspectofLinux,Windows7,Windows8,andMacoperatingsystems.

ThesoftwarewillalsobeeasilyavailabletoWindows10whenitcomesoutlaterintheyear.

Besides,computers,thesoftwarehasaminimalversionfortabletsforthoseworkingforthe

companytoeasilynavigatethroughcustomerorderswhentheyareontheroadorsimplyaway

fromthecomputer.Tabletsarenotrequiredforfullusethesoftwarehowever,incasethe

companyhasabudgetthatdoesnotallowforthem.Thecompatibilitywillstillbeavailable

whenevertheywishtoprovidetheiremployeeswiththemnonetheless.

1.3StakeholdersSeveraldifferenttypesofstakeholderscanbenotedwhenitcomestooursoftware.

Themostobviousarethosethatrequestedforthissoftware:theCEOandcompanyboard

members.Wemadenotetocriticaldetailsonwhatthecompanywants,howtheywantit,and


howitshouldbenefitboththemandtheirclients.Weplantokeepthemintheknow24/7,

keepingtheminformedonwhatisbeingplannedfortheirnewsoftware.Thisallowsforthe

CEOandboardmemberstobeawareofwhattheyaregettingfromtheirnewsoftware.

Anylocalordistrictmanagersarealsoinfluencedbythesoftware’sstability.Howeasythe

softwareisfortheemployeesinturnrepresentshowwellthemanagerisabletoguidethem

throughit.

Theemployeeswillalsobeaffectedbytheuseofthesoftware,itisnotonlytheirobligationto

learnthesoftware,butforustomakeiteasilylearnable.Inthiscasetherewillbedays

dedicatedtoteachingtheemployeeshowtorunthesoftwareforaneasynavigational

experience.Theirinputwillalsogointothetestingprocess,makingsureeverythingistotheir

likingandrunsefficientlyandeffectively.

Customersarealsovitalstakeholders,andwithamobile/webcarrentalservice,onecanfind

theconvenienceofobtainingacarwithcircumstancesrangingfromtheircurrentvehicle

breakingdowntoneedingameansoftransportduringvacation.Thisputsanextremetime

savingbenefitofthecustomerhavingtosearcharoundtoevenfindacarrentalbuilding.With

thecarrentalservice,theywillhelpyoulocatethestoreaswellaseventakethecartoyou,if

thecustomersochooses.


1.4MotivationfortheProjectWiththiscompanyinneedofabettersystem,wefeltitwasourobligationtohelpthemintheir

timeofneed.Todevelopsuchasystemthatwouldnotonlyeasetheburdenonthecompany’s

customers,butthecompanyitself.Ourteamhasanimmenseamountofknowledgewhenit

comestoproblemsolving,programming,andcommunication.Notonlywouldwestrivetogive

thecarrentalserviceeverythingtheydesired,butwewillcontinuetomakesurethesoftwareis

atitsverybestandbeyond.Eachoneofuswillalwaysandwillcontinuetogive100%andmore

tomakingthetransitionabreezeforthecarrentalservice.

OurdeveloperandteamleaderJonbringstotheprojectmassamountofwebprogramming.

Hisexpertisewillcoincidewithourvisualdesignerandprojectmanagerexpert,Katie,whom

hasexperiencewithdatabases,webprogramming,aswellasmobileprogramming.Also,having

multipleheadsworkingontheprogrammingabilitieshelpsinensuringnoerrorsare

implementedandeverysingledetailisputintoplace.Everythingiswrappeduptogetherwith

ourprojectrelationsexpertandco-managerNick.Withhisexperiencewithplanningand

monitoringtheteam,heensuresthatnostepismissedrightfromthedesignofthesoftwareto

testingandsoftwaremanagement.

1.5ProcessFlowPreviewForourprocessflow,weplanontakingtheiterativeroute,aswefindcommunicationessential

throughoutthedevelopmentprocess.Inordertoplanallaspectsoftheprojectindetail,we

feelthatcontactingthecarrentalserviceandhavingthoseinchargebeinthesameroomwhen


theplanningistakingplace.Itisourwayofdiscussingrequirementsanddevelopimportant

notesthatwillhelpinconstructingtheoverallfeelandidea.Themodelingprocessinitsown

rightwefeelisnotastarttofinishprocess.Therewillbetimesthatwemayhavetogobackto

certainportionswithinthemodelingactivitytoensureasufficientmodel.Wewishtomake

surethatifwemissanything,wedonotfigurethatoutintheconstructionstage.

Lastlywefindtheconstructionframeworkactivitytorequirecommunicationwiththecarrental

serviceaswell.Itwouldallowforustogetsmalltweaksoutofthewayaswellashaveakindof

testingprocessontheinteractionbetweentheconstructedelementsandthosethatwilluse

thesoftwaredirectly.Wefeelthatallowingfortheuserstoviewhowthesoftwareismadewill

easethetransitionduringthedeploymentstage.


AnalysisandDesign

2.1PlanforRequirementsEngineering

InceptionTask:

Thegoalforthebeginningistoidentifythebusinesscasecreatedbythestakeholders.Wewant

togetagrasponthemarkettheserentalcarsarefor,analysishowoftenthesoftwarewillbe

usedandtoensurethefinalproductcanhandlealloftherentalcompany'scustomers.These

arejustafewquestionsweaskedthestakeholders.Withthisinmind,wetookinto

considerationthattheCEOandcompanyemployeesmayhavedifferentviewpointsonwhothe

targetsconsumersare,asemployeesaremorelikelytohaveadirectcontactwiththemandthe

CEO’sresponsemaybeexpectations.Togetabasicunderstandingoftheproject,herewere

somemorequestionsweasked:

Whatarethebasicfunctions?(Whatdoyouwantthewebsiteandsoftwaretodo?-Whattasks/problems

istheproductsupposedtoaccomplish?)

Whatsortofcustomersareyoutargetingwiththisnewwebsite?(Whoisgoingtouseit?)

Canyoushowustheenvironmentwherethissoftwarewillbeimplemented?

Willtherebeanyissuesorconstraintsthatmayaffecttheplanningandconstruction?

Arethereanyotherpeopleyousuggestweaskthesequestionsto?

Isthereanythingelseyouwanttoadd?

ElicitationTask:

2.


Ourgoalatthisstageistoidentifytheproblem,proposesolutions,andtalkamongsteachother

onthemanydifferentapproaches.Meetingsarescheduledwiththesoftwareengineeringteam

andthestakeholdersinordertogetamorerefinedunderstanding.Theplanistogeta

groundedideaofwhattheobjectivesforthesystemare,whatshouldbeaccomplished,and

howtheoverallsystemfitsintothecarrentalbusiness.Overall,listswillbecreatedto

understandwhothestakeholdersthattookpartwere,descriptionsofthetechnical

environment,usagescenariosandalistofrequirementswerecreatedatthistime.

ElaborationTask:

Informationgatheredfromtheinceptionandelicitationstagearegroupedtogetherandrefined

duringthisstage.Amodelisconductedthatclearlyportraysthenumerousconditionsofthe

softwarefunctionandbehavior.Scenarioswerecreatedtodescribeandaidinunderstanding

howthecustomerwillinteractwiththewebsiteandhowtheemployeeswillinteractwiththe

software.Anyattributesaretobedefinedaswellashoweachfunctioninteractswithone

another.

NegotiationTask:

Withanyconflictthatwouldcomeupinneedofaresolution,theteamandthestakeholders

woulddiscussthemthroughtocomeupwitharesolution.Iftherearetoomanyrequirements

askedbythestakeholders,wewouldhavethemrankeachbytheirimportance.Anythingthat

turnsouttobethebottomrequirementsbyall,ifnotmostofthestakeholdersmayhavetobe

omittedtosavetimeandmoney.


SpecificationTask:

Duringthistask,weplantocreateasoftwarerequirementsspecificationtemplate.Inthis

templatewewillnotedowntheoverallpurposeoftheprojectandtheintendedaudience.

Descriptionsregardingtheproductfeatures,userclasses/characteristics,operating

environmentanddesignwillbeincluded.Alsoincludedaresafetyandsecurityrequirements,

qualityattributes,andwhatinterfacesaretobeusedwiththissoftware.Alongwiththiswritten

document,a‘mockup’or‘prototype’willbecreatedtogetavisualoutlookontheproject.

ValidationTask:

Duringthisstage,anyrequirementsstatedaretobeensurethattheyareclearlydefined.No

miss-interpretationshouldbepresentandanythatexistshouldberesolved.Allandany

sourcesorstakeholdersusedintheprojectplanningshouldbeprovedlegitimateandtheir

inputis100%validforuse.Alltherequirementsshouldbecongruentwiththeoverall

objectivesandcanbeeasilyunderstood.Anyhard-to-understandphrasesshouldberewritten

anddiscussedoverwithagainwiththestakeholdersandteammembers.

RequirementsManagement:

Anychangesthatmayoccurthroughouttheprojectstagesshouldbehandledwithclarityand

care.Anypotentialchangeswouldbelookedover,discussedanddeterminedifthetime

allottedfortheconstructionoftheprojectcanallowforsuchachange-thatisifitisagreed

uponbythestakeholdersandsoftwareengineeringteam.RequirementsManagementwill


occurthroughouttheprojectprocessflowaschangesoralterationscanoccurunderany

circumstances.

2.2FunctionalRequirements

HardwareRequirements:

Thesoftwareshouldberanonanysortofdesktoporlaptopenvironment,regardlessofthe

operatingsystem.Thesoftwarealsohasthepotentialofrunningontablets,butwithamore

simplifiedversion.Essentialinput/outputdevicesarekeyboards,mouse,andprinters;nothing

elseisrequiredbutcanberecommendedifdesired.

WebsiteInterface-PrimaryTasks:

● Viewallavailablerentalcars

○ ConnectswiththedatabasethroughJavaScripttocallallcarobjectsanddisplay

themaccordingly

● Searchfordesiredcarbymodel,seatingcapacity,andcost

○ Asearchbarwillbeimplementedonthewebsitethatwillsearchthesitebased

ontheinput

● Selecttheirdesiredrentalcar

○ Abuttonwillbedisplayedundertherentalcarpreviewsthatwillallowforthe

selection

● Allowforregistration

○ registrationdisplayform


● Allowthecustomertologin

○ logindisplayform

● Allowadministratorstochangewhatcarsareavailableforrent

○ Administratorswillloginthroughthelogindisplayformsuchascustomers

would,butwouldhaveadifferentlookinginterfacetoallowforthemtoaddand

removeoptions.

WebsiteInterface-SecondaryTasks:

● Allowforrentcancellationbycustomer

○ Onlyforuserswhoareregistered,therewerebeacancelbuttononthedisplay

pagethatshowsallrentspresentbycustomer

● Allowtheuserselectandprovideapaymenttype

○ Displayform-withoptionsfortypicalcardinformation-type,number,codeon

back,month,yearetc.

● Authenticateanyuserloggingin

○ communicateswiththedatabasetoverifytheinputtedusernameandpassword

iscorrect

● Authenticateanyformofpayment

○ communicateswithverifierstoconfirmtheinputinformationonthecardis

correct

● Calculatetaxrates,customertotals


○ algorithmsimplementedwithinthecodethatwillcalculatealltotals‘behindthe

scenes’

● Sendanemailtoverifyaregistration

○ Onceacustomerregistersandclickthecompleteregistrationbutton,anemail

willbesenttotheemailthecustomerprovided,providedalinkintheemailthat

willallowforaverificationthatthisisthesaid-customer.

● Displayatransactionsummary/emailasummary

○ aftercustomersubmitstheirpaymentanditisconfirmedclient-side,a

transactionsummarywilldisplayonthewebsiteandacopywillbeemailedto

thecustomer

● Selectdateofdesireddelivery(&choosedeliverydestination),ordateofplannedpick-

upatneareststorelocation

○ Calendaroptionswillbedisplayedthatwillallowtheusertoselectdirectlyon

thecalendars-iftheywantitassoonaspossible,therewillbeacheckboxfor

thatoption

● Selectlengthofrentalandplanneddrop-offdate

○ Calendaroptionsaswell

● Storecustomerinformationinthedatabase

○ Whenregistering,thecustomerwillprovidetheirinformationintheform-this

informationwillbesentsecurelysentandstoredinthedatabase

Company-sideSoftware-PrimaryTasks:


● Allowcompanyworkerstoopenandviewcustomerinformation

○ navigationoptionthatwillallowforsearchofcustomerbynameorrentalcar

○ implementationofsearchbar

● Trackcustomerpayments

○ displayswiththecustomer’sinformation

● Keepanddisplayavailablerentalcarrecords(fordamagespurposesandsuch)

○ Searchingandviewingmuchlikewithcustomers

Company-sideSoftware-SecondaryTasks:

● Printinvoice

○ ifprintoptionisselected,aprintableversionofthepagebeingviewedbythe

workerwilldisplaywithaconfirmprintbuttontoselectedprinter

● Calculatetotalofalltransactions

○ algorithmsbehindthescenes

● Allowforrentcancellationbycompanyworker

○ abuttonwillcancelarentrequestbyacustomer

2.3NonFunctionalRequirements

PerformanceRequirements:

● Abilitytomaintainmassamountofcustomersonthewebsiteatoncewithoutcrashing

● Speedyperformance/transmissionofdata

● Sendanyemailsimmediately


● Beingloggedinshouldallowforcustomerstoquicklymakepaymentswithout

reenteringinformation,andallowforanypotentialregisteredperksthecompanymay

have

● Haveaquickrecoverytimeifanythingweretogowrong

● Displayaccuratelyandefficientlyonalldevices(responsiveview)

SecurityRequirements:

● Secureanytransmissionsofprivateinformationbetweenthecustomerandthe

company

● PreventanypotentialthreatssuchasSQLinjectionsthroughtheformsorsearchboxes.

● Preventthirdpartyusersatadministrationlevel

● Verifywebsitesecuritycertificates(thatlockintheaddressbar)

● Preventfalseinformationfrombeingusedaspayment

● Preventfalseemailinputsfrombeingusedwhenregistering

QualityAttributes:

● Maintainauserfriendlyenvironmentthatisvisuallyappealing

● Easytoseeandusenavigation

● Maintainreadablecontent

● Searchingcarsshouldbeaccessibletopeoplewhoareandarenotloggedin

● Selectingandmakingapaymentshouldbeavailabletocustomerswhoareandarenot

loggedin


ScreenshotMockups:


2.4UseCases

UseCase#1:CheckingCarStatus

PrimaryActor:CarRenter

GoalinContext:ToseeifcarrentalisonroutetoCarRenter

Preconditions:CarRenterhasmadearentalinthepastandisnearingthetimethatthecar

shouldbedeliveredtothecarrenter

Trigger:TheCarRenterknowsthecurrentinformationofwherehis/hercarisat.

Scenario:


1. CarRenter:LogsontoCarRentalservicesite(EntersUsername/Password)

2. CarRenter:Selects“MyCarRental”onwebsite.

3. CarRenter:Selects“CarStatus”onwebsite.

4. CarRenter:Observesstatusofcartoknowcurrentinformationoncar.

Exceptions:

1. CarRentalserviceUsername/Passwordincorrect:CarRenterissenttomainpagetore-

entercredentials

2. Passwordisnotrecognized:E-mailissenttoCarRenterscurrentE-mailandpromptto

enternewpassword

3. “CarStatus”isunavailable:CarRenterisprompttocallCarRentalServiceforfurther

detailsonCarStatus.

Priority:Essential,mustbeimplemented

Whenavailable:Firstincrement

Frequencyofuse:Coupletimesperday/week

Channeltoactor:CarRentalWebsite

SecondaryActors:CarRentalCustomerService

ChannelstoSecondaryActors:

1. CustomerService:Phoneline/Onlinechatsupport

2. AutomatedE-mail:SenttoCarRentersE-mailforstatusrequest

OpenIssues:

1. ShouldtherebeanoptiontooptoutoftheCarRentalonthedayoftheCarRental

date?


2. ShouldtheCarRenterhaveanoptiontochangewhatcarhe/shewantsafterconfirming

whatcartheydecidedon(i.e.:goingfromastockmodeltoluxury)?

3. HowmuchtimedoestheCarRenterhaveontheiraccountbeforeanamountoftime

haspassedbeforethesystemautomaticallylogsthemoutduetoinactivity?

UseCase#2:ChangeCarRentalDate

PrimaryActor:CarRenter

GoalinContext:TochangedateofwhenCarRenterwantscar

Preconditions:CarRenterhasmadearentalandwishestochangedateofcarrental

Trigger:CarRenterhasswitchthedateofwhenCarisbeingrentedon

Scenario:

1. CarRenterLogsontoCarRentalservicesite(EntersUsername/Password)

2. CarRenterSelects“MyCarRental”onwebsite.

3. CarRenterSelects“CarRental”onwebsite.

4. CarRenterSelects“ChangeDate”onwebsite.

5. CarRenterispromptonwebsitetoselectnewdateforcarrental

6. CarRenterselectsnewdateforcarrentalandacceptsthenewdate

7. CarRenterisprompttoenter“password”senttohis/herE-mailtovalidatetheswitch

8. CarRenterenters“password”andseesthenewdateforthecarrental


Exceptions:

1. CarRenterdeniedrequest,CarRentaldateistooclosetoactualdateoftherental,

cannotmakechange.

2. CarRentersubmitswrong“password”;isprompttore-enterotherwisethedatewillnot

bechanged

3. CarRenterencounterserroronacceptingnewdate;isprompttocallCustomerservice

andtalktorepresentativeaboutissue.

4. CarRenterenterswrongdateandacceptschanges;isprompttocallCustomerservice

andtalktorepresentativeaboutissue

Priority:Essential,mustbeimplemented

Whenavailable:Firstincrement

Frequencyofuse:OnceperquartertoRegisteredMembers

Channeltoactor:CarRentalWebsite

SecondaryActors:CarRentalCustomerService

ChannelstoSecondaryActors:

1. CustomerService:Phoneline

OpenIssues:

1. HowmanytimescanaCarRentalmemberrequestthisserviceinagivenperiodoftime?

2. ShouldtheCarRentalmemberbechargedextraforaconveniencefeeforusingthis

service?

3. HowmuchtimedoestheCarRentalmemberhavebeforethisoptionisvoidtohim/her?


2.5Models


ProjectPlan

3.1TaskDescriptions

StakeholderMeetings

Thestakeholdersandthesoftwareengineeringteamconductsmeetingsinordertogetthefull

graspoftheproblemathand,obtaininganyandallinformationneeded.Conflictsand

negotiationswouldbeconductedduringthistimeandanytimethroughouttheprojectprocess

flow.

DesignModelsandMockups

Designingthemodelsandmockupshelptoensureclarityinviewoftheprojectaswellashowit

works.Stakeholdersaretositthroughthisprocessasdrawingsarecreated.

DatabaseCreation

Adatabaseiscreatedusingthemodelstoprovidestorageforcustomerinformation,vehicle

information,andpaymentreports.Testingofthedatabaseisensuredatthispoint.

EmployeeSoftwareCreation

ThesoftwarethatistobeusedbytheemployeeswillbedesignedusingVisualBasicusingthe

guideofthemockups,requirements,andmodels.Thesoftwarewillactasasimpleandeasyto

3.


understanduserinterfaceto‘browse’andamongotherfunctionsthedatabase-the

informationstoredincludingcustomerinformation,vehicleinformation,andpaymentreports.

WebsiteCreation

ThewebsitewillbedesignedusingRubyonRailsprogramminglanguageusingtheguideofthe

mockups,requirements,andmodels.Thewebsitewillbeimplementedusinghigh-quality

designtechniques.Itshouldallowforuserstoimmediatelyseetherentalcarsthatare

available.Theycanalsohavetheabilitytosearchforacertainvehicletheydesire.Oncethey

selecttheycanregisterorlogintostoreanyprivateinformationtheyareabouttogivetothe

companyinordertoobtaintheirvehicle,althoughregisteringisnotrequired.

Testing

Testingwillbeimplementedonboththewebsiteandsoftware.Testcasesmaybeusedto

guideandunderstandthebasicactionsofbothcustomersandemployees.Anybugsorerrors

thatoccurwillbeidentifiedandresolved.

FinalizationandReports

Alltestingandfunctionprocessesarefinalizedatthisstage.Reportswillbecreatedtoensure

allinformationandfunctionalityisclearinordertomaketheusermanualandtohelpensure

employeescanusethesoftwarewithease.


3.2TaskAssignment

Assignmentsweredistributedevenlyamongthegroupassignedtotheproject.Allthreeworked

togetherintheprojectplanning,sharingintheopportunityofanymodelsandanalyzingall

specificationsmadebytheproprietor.

KatiewasgiventheobjectivesofbuildingtheinterfaceofthewebpageusingRubyonRails,

PHP,andJavaScript.Shecreatedtheinteractionbetweenthewebpageandthedatabasethat

willbeheldbythecompany.Thesoftwarewillalsoconnectwiththedatabase.

Nickcreatedtheusecasesthatwillbeusedasaguideforthetestingprocess.Healsotalkedto

thestakeholderstogatherinformationfortheprojectplanningprocess.Hisworkcoincided

withKatieinordertogetallfieldsfromhisdiagramsimplementedintothedatabase.

JonwasgiventhetasksofcreatingthesoftwareforthecompanytouseusingVisualBasic.He

wasalsogiventheobjectivetotestallaspectsoftheboththewebpageandthesoftware.His

findingswerereportedtoeachpersoninthegroupanddiscussionsweremadeonhowtofix

them.

Reportswerecreatedthroughouttheprocessbyallthreegroupmembersandgatheredto

accuratelyandsufficientlycreatethisfinalreport.


3.3DeliverablesandMilestones

WehadfourmajorMilestonesinthisproject:

1. CompletionofRequirementsGathering.

2. CompletionofDesignandcode.

3. CompletionofTesting.

4. CompletionofDemonstration.

ThesemilestoneswereallcompletedonscheduleandyieldedaDeliverableattheendofeach.

Ourfourcorrespondingdeliverables(respectively)inthisprojectwereasfollows:

1. Acompletedlistofallstakeholdersneedstobemet.

2. AfinishedandeasilynavigationalGUI(Graphicaluserinterface).

3. Aclean“billofhealth”foroursoftware.

4. Satisfiedstakeholdersandcustomersafterdemonstrationandlaunchofsoftware.

3.4ProjectSchedule

Thefirstmonthoftheprojectstartdate(April)wasusedmainlyforrequirementssettingand

Intelgathering.Thistook(overthecourseoffourweeks)roughly37manhours.Throughthe

lasttwoweeksofAprilandpartofMay,wewereabletobegindesigning,whichtook52hours.

Aroundthesametime,testingbeganandcontinuedthroughouttheremainderoftheproject.

Thistotaltimewasabout70hours.Wethenwroteouttheusermanual,andgaveafinalreport

ofthesoftware.Thetimethistookwasabout40hours.Wethenhadaminorperiodfor


demonstrationandfinaladjustmentswhichtotaled10hours.Wefinishedtheprojectinlate

July.Thepercentagebreakdownwasasfollows:

Requirements:37hours-17.71%

Designandcode:52hours-24.88%

Testing:70hours-33.49%

ManualandFinalReport:40hours-19.14%

DemonstrationandAdjustments:10hours-4.78%

Total:209hours-100%


Testing

4.1Featurestobetested

Wewillstartbyusingbothstaticanddynamictestingstrategies.Thestaticstrategieswill

includereviewingthebasicsoftheapplicationwhereasthedynamictestingisbasedonactual

codeexecution.

Thefeatureswetestedwereasfollows:

● Toensurethattheapplicationitselfran(Dynamic)

● log-insworkedefficientlyandconsistently(Dynamic)

● accessingthewebappfrommultipleplatformstoensurecrosscompatibility(Dynamic)

● checkingpageloadtime(Dynamic)

4.2TestCases

Thefollowingareexamplesoftestcasesweimplemented:

• Dropdownfieldsshouldhavefirstentryasblankortextlike‘Select’

• Amountvaluesshouldbedisplayedwithcorrectcurrencysymbols

• GraphicalUserInterface

• Allfieldsonpage(e.g.textbox,radiooptions,dropdownlists)shouldbealigned

properly

• Uponclickofanyinputtextfield,mousearrowpointershouldgetchangedtocursor

4.


• Checkallpagesforbrokenimages

• Checkallpagesforbrokenlinks

4.3TestingSchedule

Thetestingshouldbeginrightaftertheprojectitselfbegins.Keepingupontestingwillensure

thatanymistakesarecaughtearlyandcorrectedimmediately.


Conclusion

5.1TheProblemandSolution

TheproblemthatundergoforGhostRentalwasalackofrealtimecarrentingfortheir

customers.Theywantedawebsitethatwouldallowforuserstopurchasetheirservicewith

easeandadmiration.Customersshouldhavebeenabletorentandviewvehicleswithor

withoutloggingintothesystem.Requestsshouldbetransferreddirectlyintothedatabaseand

displayedonthesoftwarewithinthecompanybuildingtoallowforaproperresponseand

reviewtocommence.

ThesolutionwastoprovideGhostRentalwithanuser-friendlywebapplicationthatwould

allowforcustomerstoaccessanduseonawiderangeofdevices:desktops,laptops,mobile

devices,tablets.Thewebsiteisdesignedtostayuptodatebygivingadministratorstheability

tochange/add/removeanyfeaturedvehiclesonthesite.Thewebsitewillverifyandstoreany

informationtheusermayinputwhenmakingarentalpurchaserequest.Thiswillappearinreal

timeontothesoftwareusedbytheemployees.Thissoftwareprovidesaneasy-to-useinterface

toallowforsimpleaccesstorentalrequestsandcustomerinformation.

5.2TheTeamandtheSEProcess

5.


TheSoftwareEngineeringprocessweusedwasthespiralmethod.Inthismethod,westartin

themiddleofthemodel,andspiraloutward,allowingalldepartmentsworkingonthesoftware

tobeanactivepartofeveryaspectoftheengineering.Eachindividualdepartmentwillbeable

toworkandtestduringtheconceptdevelopment,systemdevelopment,systemenhancement,

andsystemmaintenancephasesofdevelopment.

5.3EngagementofUmbrellaActivities

FourofthemainUmbrellaactivitiesweusedwereasfollows:

1. SoftwareProjectManagement-Whichwasusedtoleadtheprojectandensurethatthe

projectwascontrolled,monitored,andonschedule.

2. FormaltechnicalReviews-Thisactivitywasessentiallyimplementedforpeerreview.

Havingnewandfresheyestoviewcodeandensurethateverythingmetthe

requirements.

3. ReusabilityManagement-Thisactivitywasusedtohelpuscreateflexibleandgeneric

assetsthatmaybereusedforfutureprojectsorforthisprojectinotherregions.This

wouldcutdownoncostandhelpwithconsistency.

4. RiskManagement-Thisactivitywasusedtoassessandidentifypotentialriskswith

creatingthesoftwaresuchasassuringthatnottoomuchmoneybespentinassetson

theproject.


5.4TheStakeholdersthatBenefited

Afterreleaseoftheproduct,allofouractivestakeholdersbenefitedfromthesoftware.Thislist

includesbutisnotlimitedto;thecompanyshareholders,thecustomers,theproject

developmentteam,uppermanagement,linemanagers,consultants,andmanymore.

5.5TheOrganization'sBenefits

OurOrganizationbenefittedgreatlyfromtheproductionofthissoftware.Alongwithahefty

pay-day,wehavebuiltareportwiththiscompanyandexpectfutureprojectstobeassignedto

ourcompany.Aswellasareportwiththisbusiness,wordofoursoftwarewilltravel,and

typicallyforacarrentalagency,theydealalotwithhighclassbusinessmen.Ifthesehighclass

businessmengettoseeoursoftwareinaction,wewillmorethanlikelyreceivefuturejoboffers

fromothercompaniesaswell.


UserManual

6.1SoftwareDescription

Thewebapplicationwillallowforcustomerstoviewvehiclescurrentlyforrenteitherby

browsingorsearchingdirectly.Thecustomercanregistertosaveanyinformationtheymay

inputduringthepayment/checkoutprocessortheycanlogintouseanypreviousinformation

theyprovidedwiththecompanyalready.

Thesoftwarethecompanyemployeeswillusewillbeauserinterfacetoview,editandmodify

thecustomerinformation,customerrequests,payments,andvehicleinformation.Therewillbe

anoticesectionfortheemployeetobenotifiedinreal-timeofanyrecentpurchasesand

whethertheyneedimmediateaction.Theyemployeewillalsohavetheabilitytosearch

customerandvehicleinformationaswellasprintoutanyreportsthatmaybenecessary.

6.2HowtoUsetheSoftware

Thewebapplicationdesignedforthecustomersofthecarrentalserviceshouldseethemain

pageuponenteringtheURLintotheaddressbar.Theretheycanseethefeaturesand

promotedvehiclesupforrentaswellasclearlyidentifythesearchoptions.Uponsearchingand

clickingavehicle,theywouldbedirectedtoapagewithmoredescriptiononthevehicle

considerationforrental.Itisatthispagetheusercanclickthebuttontorentthevehicleand

6.


havetheoptiontoregister(tosavetheinformationtheyplantoinput)orlogin(useprevious

informationusedbeforewiththecompany).Theuserwillinputcardinformationwhichwillbe

securelytransferredandverifiedbythecompanyandtheprocessingwillbeginonthe

company’send.

Thesoftwarewhenopenedwillbesplitintotwomainsections:theactivereal-timecustomer

processingthattheemployeeisassignedto,andthesearching/browsingsection.Thereal-time

sectionwillhavealertsthattheemployeecanclicktoviewindetailonwhencustomersthat

havesuccessfullychecked-outneedtheirvehiclesandhow(whetheritbepickupordelivery).

Thesearching/browsingsectionissubdividedintothreemainsections:totalpaymentreports,

customerinformation,andvehicleinformation.Whenthesectionisclicked.Thecustomerwill

betakentoanew‘page’withamoredetailedreportofwhattheyaresearching.Reportsmay

notbemodified,onlyprintedandsearchforspecificpayments.Customerinformationand

vehicleinformationcanbemodifiedhowever,witheditbuttonsnexttoeachsubsection

(description,name,etc.).Customerpaymentwillbeproperlyhiddenacceptforthelastfour

digitsofthecardusedforpayment.

6.3TroubleshootingCommonProblems

TheWebsite

Problem:Loadingincorrectly/SessionhasTimedOut

● Makesureyourinternetisworkingproperly.Youmayneedtorestartyourrouter.Refer

toyourrouter’susermanualtoaccomplishthistask.


● Clearyourbrowser’scacheandre-launchthebrowser.

Problem:InvalidLogin

● Thecredentialsusedtologinwasnotfoundinthedatabase,inputthecredentialsagain

incaseofmistype

● Ifinvalidloginpersists,pursuethelostpasswordoptiontoobtainanewpassword.If

error‘emailnotregistered’Pleaseattempttoregisterinsteadwiththeemail.

Problem:PageNotFound

● MakesureyouhaveenteredtheURLcorrectly.

● IftheURLiscorrect,contactthecompanythroughtelephoneoremailtoreportthe

missinglink.

TheSoftware

Problem:Customerrequestsforvehiclesarebeingdelayedbyasignificantamount

● Makesuretheinternetisworkingproperly,mostofthetimethecaseistheinternet

connectioneitherusedbythecompanyorthecustomerthemselves.

● Iftheproblempersists,contactsomeoneofhigherauthoritywhocanverifyiftheserver

ishavingdowntimeissues.Itmayneedtobewaitedoutbeforetheproblemcan

continue.Emailswillbeautomaticallysenttocustomerswithin15minutesoftheinitial

rentalrequestaboutthedelayifanemployeedoesnotrespondtoitintime.


Problem:Customer/VehicleNotFound

● Uponsearchingthroughthesoftware,thismeansthatthecustomerorvehicleisnot

currentlyinthedatabaseormayhavebeenremoved.Reviewrecentchangestothe

databasebythecompanytoseeifanychangeshadoccurred.

● Contactsomeoneofhigherstatustoverifythatthecustomerorvehicleisnotinthe

databaseifyoususpecttheyshouldbewhennorecentchangescomeup.

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