car direct sell update 0803

Advanced Car Select Car Select Direct Sell

7/03 1

Lesson: Car Select Direct Sell

Total Time:

Content: Question/answer:

60 minutes

45 minutes 15 minutes

Lesson Description: This lesson provides the learner a better understanding of Direct Sell for non-AccessPlus, AccessPlus, and Car Source associates. The topic also includes Travel (TVL) segments, and shortcuts to complete Express service.

Author: GC SME: Marcia Phares Instructor Review: PV Approved: Toni Newman Instructors’ Notes: This class requires creation of a PNR for presentation. It is recommended that the PNR be created prior to the start of the class so that it is available during the presentation. Since the PNR will be cancelled by the airline if no action is taken within 24 hours, it should be shortly before the class. Please use dates that are at least six months out so that current operations are not disrupted. Also, please do not create MK or HK segments for this purpose.

©2003 Worldspan L.P. All Rights Reserved.

Car Select Direct Sell Advanced Car Select

2 7/03

ÿ PowerPoint - 01

Welcome to

Car Select Direct Sell

ÿ PowerPoint – 02

Objectives

• Direct sell the following − Non-AccessPlus associates − AccessPlus associates − Car Source

• Recognize the elements required to direct sell each level • Access the general overview (GRS) reference for each

associate • Locate Express information for each associate


Objectives

• Use the guidelines to request Express service • Recognize acknowledgement of confirmed Express service • Locate and use car entries with options • Recognize the mandatory fields required to book a TVL

segment


7/03 3

þ Instructors’ Notes

In this lesson, the Worldspan Direct Sell and the differences between AccessPlus, non-AccessPlus, and Car Source associates is discussed. Let’s look at booking edits first.

ÿ PowerPoint - 04

Booking Edits

At the time of booking the following edits apply • Arrival time • Minimum rental requirements • Guarantee field • Special equipment


Booking Edits At the time of booking the following edits apply. • Advance booking – failure to meet the advance-booking

requirement generates an error response. • Arrival time - the system validates the time and returns

an error if: § The location is closed at time of arrival § The time is before the earliest pickup time § The time is after the latest pickup time

• Minimum rental requirements - the system validates the pickup and drop-off dates against the minimum


4 7/03

number of days. If the booking does not meet the requirements, the system responds with an error.

• Guarantee field - Certain rates may require a

deposit/guarantee or full prepayment. If a sell does not contain a guarantee and one is required, the system responds with an error message. If a credit card is used, it is validated against the list of -deposit cc- and -guarantee cc- in the rules, and against the credit authorization program.

• Special equipment – Equipment listed in the special

equip (/SQ-) field not offered at the rental location, generates an error message.

Direct selling a car is the quickest and most efficient method of booking a car. Use this method when you know the vehicle code, rate category, pick-up, and drop-off dates. Direct sell entries from a flight segment adds the /ARR- field with the flight arrival information and time. Return date is assumed from the next flight segment in an itinerary (unless manually input) when selling from a flight segment. The drop-time /DT-) is added to the sold segment (24-hour clock) by subtracting one hour from the actual departure time on the next flight in the itinerary.

The drop time and return date are not assumed when the departure city does not match the pick-up and drop-off city, or if there is not a continuing flight segment in the PNR. The following elements are mandatory for direct sell:

ÿ PowerPoint - 05

Mandatory Elements for Direct Sell


7/03 5

• Pick-up date • Pick-up airport/city code • Car associate • Vehicle code • Arrival time • Drop time

AccessPlus Associates


AccessPlus associates return confirmation numbers before end transaction. They use Best Rate processing (/RC-BEST) and some provide the capability to display the reservation in their own database. When an AccessPlus segment is sold, the sell entry is sent to the AccessPlus associate’s system. The rate is verified and a confirmation number is returned before end transaction. A $XX$ is appended to the segment acknowledging the booking. If $XX$ does not appear, the booking was processed through the Worldspan database and the confirmation number is returned after end transaction. If the communications link is unavailable between Worldspan and the associate, the response AP LINK UNAVAILABLE is received. The sell entry is edited and sold through the Worldspan database. Without a booked flight segment, AccessPlus requests require:

• Arrival time


6 7/03

• Drop time • Name field - If a multi-party PNR, the car segment

assumes the name of the first person in the PNR. : Application Sharing

1. Display HELP CRN

HELP CRN

> CAR SELECT DIRECT SELL HELP CRN NOTE- WHEN SELLING VEHICLES WITH CRNS AND CRAS ENTRIES- THE DROP TIME IS ASSUMED FROM THE CONTINUING FLIGHT PNR SEGMENT AND APPENDED TO THE SELL. ACCESSPLUS ASSOCIATE- MANDATORY ITEMS- /ARR- /DT- /NM- CRNATL1AUG7AUG/CZI/VECAR/ARR-10A/NM-HILL M/DT-1P/RC-BEST FROM PNR SEGMENT/RETURN 3 DAYS LATER- CRNS2/D-3/VECAR/CZD/RC-BEST NON-ACCESSPLUS ASSOCIATE- MANDATORY ITEMS- /ARR- /DT-)>


AccessPlus and Non-AccessPlus associates differ in that AccessPlus bookings require a name field. The /RC- BEST field included in these examples is discussed in the topic Using /RC-BEST.

2. Display HELP AP CAR to review all AccessPlus participants.

HELP AP CAR


7/03 7

> ACCESSPLUS CAR SELECT INDEX HELP AP CAR A DOLLAR SIGN /$/ WILL APPEAR PRIOR TO THE CODE IN AVAILABILITY TO INDICATE AN ACCESSPLUS PARTICIPANT. ASSOCIATE CODE REFERENCE --------- ---- --------- ACE AC >INFO ACZ( ADVANTAGE AD >INFO ADZ( ALAMO AL >INFO ALZ( AMERICAR AF >INFO AFZ( AVIS ZI >INFO ZIZ( BUDGET ZD >INFO ZDZ( CONTINENTAL CO >INFO COZ( ENTERPRISE ET >INFO ETZ(


The car companies are listed alphabetically by name and each has a unique page listing their features and processing procedures.

3. To request the overview for Alamo, tab to, or enter

INFO ALZ.

INFO ALZ > ACCESSPLUS ALAMO CAR INFO ALZ FEATURES- * CONFIRMATION NUMBERS PRIOR TO END TRANSACTION * BEST RATE OPTION /RC-BEST * OFF-AIRPORT LOCATIONS DISPLAY * DISPLAY RESERVATION IN ALAMO*S SYSTEM * RULES DISPLAY PROCESSING- - UPON SELLING THE CAR - THE SYSTEM VERIFIES THE RATE AND A CONFIRMATION NUMBER IS AUTOMATICALLY APPENDED TO THE SEGMENT. - IF THE SELL IS VIA ACCESSPLUS - $AL$ WILL FOLLOW THE CONFIRMATION NUMBER. IF $AL$ DOES NOT APPEAR THE SELL WAS NOT VIA ACCESSPLUS BUT SOLD FROM THE WORLDSPAN)>


8 7/03

4. Direct sell a Hertz Economy car for George Hawkins

arriving in PDX the 22nd of next month at 9AM, returning the 24th at 11AM. (Remember, AccessPlus associates require a name field.)

CRNPDX22MMM24MMM/ARR-9A/DT-11A/CZE/VECAR/NM-HAWKINS

GEORGE CCR ZE SS01 PDX 22OCT 24OCT ECAR /BS-1P/RG-USD 71.99DY UNL 3 6.00XH UNL /RC-MCLD/LT11/ARR-0900/DT-1100/NM-HAWKINS GEORG/RI-AP PROX TTL USD226.21 INC TAX-OTH CHGS/CF-C2841317782 $ZE$ APPROX TTL USD226.21 INC TAX-OTH CHGS FOR SPECIFIC TAXES-CHARGES - SEE LOCAL POLICY GOOD DRIVING RECORD REQUIRED-SEE KEYWORD VALID IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIPS CFMD HYUNDAI ACCENT OR SIMILAR $ZE$ >


When a direct sell entry for AccessPlus is made without specifying a rate plan, the sell is processed as a “Best Rate” entry. For further information, see INFO BEST. To ensure a contracted rate, include a corporate discount number (/CD- and /ID- or a specific rate code (/RC-). 5. Sell the same car including the /RC-Best option.

CRNPDX22MMM24MMM/ARR-9A/DT-11A/CZE/VECAR/NM-HAWKINS

GEORGE/RC-BEST

CCR ZE SS01 PDX 22OCT 24OCT ECAR /BS-1P/RG-USD 71.99DY UNL 3 6.00XH UNL /RC-MCLD/LT11/ARR-0900/DT-1100/NM-HAWKINS GEORGE/RI-A PPROX TTL USD226.21 INC TAX-OTH CHGS/CF-C2840436357 $ZE$ APPROX TTL USD226.21 INC TAX-OTH CHGS FOR SPECIFIC TAXES-CHARGES - SEE LOCAL POLICY GOOD DRIVING RECORD REQUIRED-SEE KEYWORD VALID IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIPS CFMD HYUNDAI ACCENT OR SIMILAR $ZE$ > þ Instructors’ Notes


7/03 9

The rate returned is the same.

6. Ignore this booking and create a PNR for Mr. Hawkins.

Direct sell a Fox (FX) Midsize car for segment one.

I 1.1HAWKINS/GEORGE*ADT 1 DL 272Y 24OCT WE ATLLAX HK1 1004A 1150A/O $ E 2 DL 377Y 31OCT TH LAXSLC HK1 730A 1017A/O $ E 3 DL 192Y 01NOV SU SLCATL HK1 1025A 359P/O $ E

CRNS1/CFX/VICAR

CCR FX SS01 LAX 24OCT 31OCT ICAR /BS-1P/RG-USD 133.90WK UNL 30.90XD 3000FM .20MI /RC-STD/LT01/ARR-DL0135-0841/DT-0825/NM-HAW KINS ELIZABETH/SA-FOX RENT A CAR **COURTESY PHN IN BAGGAGE CLAIM **/CF-FX506654 $FX$*CONFIRMED* CF- FX506654 FOX RENT A CAR - LOS ANGELES COURTESY PHONE BAGGAGE CLAIM THANK YOU FOR CHOOSING FOX RAC $FX$>


The car is confirmed. Fox has applied the best rate. Look at the rate field. The /RG- means the rate is guaranteed and should not be subject to change. When direct selling a car, it is important to check all rates and guarantee information in the rules. 7. Ignore the PNR.

I


10 7/03


Car Source Associates respond directly from the associate’s database and require a rate code to confirm a rate. If the car segment is sold without a rate code, there is no rate until the vendor responds. A specific rate code or corporate discount (e.g., /RC-, /CD-, and /ID-) should be used for a successful Car Source booking.

8. Direct sell a Budget Intermediate car in DEN arriving the 22nd of next month at 10AM, and returning at 4PM on the 24th for passenger J Nicholas.

CRNDEN22MMM24MMM/CZD/VICAR/ARR-10A/DT-4P/NM-NICHOLAS J

CCR ZD SS01 DEN 22OCT 24OCT ICAR /BS-1P/LT01/ARR-1000/DT-160 0/NM-NICHOLAS J/CF-33849899US6 $ZD$ CONFIRMED ICAR HYUNDAI SONATA 4DR/5PSGR OR SIMILAR BUDGET. GET OUT OF THE ORDINARY. $ZD$ >>


No rate has been returned. To confirm a rate, you must complete and end the PNR. A message is sent to the Car Source associate.

9. Direct sell Budget passenger Nicholas in SEA, this

time including the rate code of XXXX **Note Rate Code can very, need to verify rate code during prep time**.

CRNSEA22MMM24MMM/CZD/VICAR/ARR-10A/DT-4P/NM-NICHOLAS J/RC-XXXX

CCR ZD SS01 SEA 22OCT 24OCT ICAR /BS-1P/RG-USD 66.99DY UNL 6


7/03 11

6.99XD UNL 22.34XH UNL /RC-AQ/LT01/ARR-1000/DT-1600/NM-NICHOLAS J/RI-ESTIMATED TTL AMOUNT 261.97 USD - SEE LOCAL POLICY/CF-35742 819US0 $ZD$ ESTIMATED TTL AMOUNT 261.97 USD - SEE LOCAL POLICY CONFIRMED ICAR PONTIAC GRAND AM 4DR/5PSGR OR SIMILAR BUDGET. GET OUT OF THE ORDINARY. $ZD$


A rate code and rate are returned. If /RC-BEST or /CD- and /ID- are used, the system searches and returns either the BEST or negotiated rate.

10. Sell the same car in FLL again for Mr. Nicholas, including his CD number T417966.

CRNFLL24MMM31MMM/CZD/VICAR/ARR-10A/DT-4P/NM-NICHOLAS

J/CD-T417966 CR ZD SS01 FLL 24OCT 31OCT ICAR /BS-1P/RG-USD 318.00WK 700F M .35MI 53.00XD 100FM .35MI 17.67XH 33FM .35MI /RC-87/LT01/ARR-1 000/DT-1600/NM-NICHOLAS J/CD-T417966/RI-ESTIMATED TTL AMOUNT 454 .13 USD - SEE LOCAL POLICY/CF-35742969US3 $ZD$ ESTIMATED TTL AMOUNT 454.13 USD - SEE LOCAL POLICY CONFIRMED ICAR HYUNDAI SONATA 4DR/5PSGR OR SIMILAR BUDGET. GET OUT OF THE ORDINARY. $ZD$ >


Compare the rate. When the CD number and ID number are used, the negotiated rate is returned. In some cases, it could be possible these rates are slightly higher due to benefits included in the corporate contract. The important thing to remember some AccessPlus Associates require either require a rate code or corporate ID in order to return a rate.

11. Cancel the car segments.


12 7/03

CRX


Non-AccessPlus associates process by Teletype (Type B). The sell responds with a rate. However, no confirmation number is received until the PNR has been ended and the request is sent to the associate. Unless a corporate number is included, Worldspan searches and returns the best rate for non-AccessPlus associates. If a corporate number is included, the system searches for a corporate rate.

12. Direct sell Exoticar (EE) Economy or Compact Car arriving in Ft. Lauderdale the 22nd of next month at 10AM, returning the 24th at 4PM for Elizabeth Hawkins.

CRNFLL22MMM24MMM/CEE/VECAR/ARR-10A/DT-4P/NM-HAWKINS ELIZABETH

1 CCR EE SS01 FLL 22OCT 24OCT ECAR /BS-1P/RG-USD 99.00DY UNL S TANDARD/RC-STD/LT954/ARR-1000/DT-1600/NM-HAWKINS ELIZABETH/CF- > þ Instructors’ Notes

The rate is there, but the confirmation is not returned until after end transaction.

13. Complete the PNR and end transaction to view the completed PNR.

-Hawkins/Elizabeth#7T/


7/03 13

G*#C/1$NAME 5$CK ER

1P- 4JE5SZ 1.1HAWKINS/ELIZABETH*ADT 1 CCR EE HK01 FLL 22OCT 24OCT ECAR /BS-1P/RG-USD 99.00DY UNL S TANDARD/RC-STD/LT954/ARR-1000/DT-1600/NM-HAWKINS ELIZABETH/CF-EE4JE53 P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/SMITTY T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** FOP- 1.CK **** ITEMS SUPPRESSED ****/EDT

14. Cancel the car booking and end the PNR.

X1 E


Car associates choose the rate plan and categories for display. If a rate category is not included in the entry, the *BEST* option determines the best rate. The Rate Plan determines length of rental (i.e., daily, weekly, weekend) The Rate Category searches for the specific type of rate. Category determines cost, such as Corporate, Negotiated, Association, etc. Let’s look at some examples.

15. Display CRG/P.

CRG/P

ACCEPTABLE RATE PLANS D - DAILY


14 7/03

H - HOURLY M - MONTHLY W - WEEKEND X - WEEKLY >


Worldspan has five acceptable rate plans. Remember, Weekly rates apply to 5 days or more, and Monthly rates apply to 28 days or more.

16. Display CRG/C to look at rate categories.

CRG/C

ACCEPTABLE RATE CATEGORIES A - ASSOCIATION B - BUSINESS STANDARD C - CORPORATE G - GOVERNMENT I - INDUSTRY K – FULLY INCLUSIVE L - INCLUSIVE N - NEGOTIATED SECURATE P - PROMOTIONAL R - CREDENTIAL S - STANDARD U - CONSORTIUMS V - CONVENTION


Worldspan has 13 acceptable rate categories. Remember the category determines the cost (rate) agreed between the associate and the customer.

17. To look at combinations of rate plans and rate categories, access HELP CR RATE.

HELP CR RATE


7/03 15

> CAR SELECT RATE PLANS/CATEGORY LIST HELP CR RATE RATE CATEGORIES DAILY WEEKEND WEEKLY HOURLY MONTHLY BASIC* /PD /PW /PX /PH /PM ASSOCIATION /PAD /PAW /PAX /PAH /PAM BUSINESS STANDARD /PBD /PBW /PBX /PBH /PBM CONSORTIUMS /PUD /PUW /PUX /PUH /PUM CONVENTIONS /PVD /PVW /PVX /PVH /PVM CORPORATE /PCD /PCW /PCX /PCH /PCM CREDENTIAL /PRD /PRW /PRX /PRH /PRM GOVERNMENT /PGD /PGW /PGX /PGH /PGM INCLUSIVE /PLD /PLW /PLX /PLH /PLM INDUSTRY /PID /PIW /PIX /PIH /PIM NEGOTIATED /PND /PNW /PNX /PNH /PNM FULLY INCLUSIVE /PKD /PKW /PKX /PKH /PKM)>


Rate plans and categories can be requested in any order or requested as a single option using the identifier /P.

18. Request availability arriving in Washington National

the 22nd of next month at 9am, returning the 26th at 5pm for Hertz government rates.

CRADCA22MMM26MMM/ARR-9A/DT-5P/CZE/PGD

#ZE-HERTZ DCA / AIRPORT 22SEP-MO-9A/26SEP-FR-5P GOVERNMENT LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD 01 ECAR 40.60 UNL -- 258.93 USGW * 02 CCAR 44.60 UNL -- 282.92 USGW * 03 ICAR 49.60 UNL -- 312.93 USGW * 04 SCAR 51.60 UNL -- 324.92 USGW * 05 FCAR 52.60 UNL -- 330.92 USGW * 06 SFAR 70.00 UNL -- 465.31 USGD * 07 MVAR 75.00 UNL -- 495.31 USGD * 08 PCAR 97.00 300M .28M 539.09 SWU0 * 09 IFAR 98.60 UNL -- 547.73 SWU0 * 10 LCAR 106.00 UNL -- 587.69 SWU0 * > >CRAR(MOVE RIGHT >CRR(-RULES >CRD(-DETAILS >CRA/V(-VEHICLE CODE >


16 7/03


The government rate is returned. For all specific categories, rules apply. Also note the display header identifies Government rate.

19. Display the rules for line 1 and move down through the rule to view all info.

CRR1

#ZE-HERTZ ** SOURCE RULES ** RONALD REAGAN N PARKING GARAGE A WASHINGTON WASHGTN NAT L AP DC US 200014607 7034196300 PICK UP - DCA T11 DROP OFF - DCA T11 HOURS: MON 22SEP 0700 2400 FRI 26SEP 0700 2400 ECAR PICKUP MON 22SEP RETURN FRI 26SEP RATE CODE: USGW WEEKLY CUR FREE CHARGE RATE 178.00 USD UNL -- EXTRA WEEK -- -- EXTRA DAY 29.67 USD UNL -- EXTRA HOUR 17.80 USD UNL -- TOTAL RATE 258.93 )>


A valid /CD- number must be included when booking this rate. Verify how many days the rate is guaranteed. If the car were sold without the /CD number, the associate would return the regular daily rate. The ‘best’ rate could be less than the Government rate and benefits could be lost.

20. Request the same availability without a rate category.

CRADCA22MMM26MMM/CZE/ARR-9A/DT-5P


7/03 17

#ZE-HERTZ DCA / AIRPORT 22SEP-MO-9A/26SEP-FR-5P STAND/PROMO LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD 01 ECAR 46.00 UNL -- 291.32 WK21 * 02 CCAR 52.00 UNL -- 327.31 WK21 * 03 MVAR 54.99 UNL -- 378.26 MWR * 04 SFAR 54.99 UNL -- 378.26 MWR * 05 ICAR 61.99 UNL -- 387.26 MCLD * 06 SCAR 65.99 UNL -- 411.25 MCLD * 07 FCAR 66.99 UNL -- 417.26 MCLD * 08 IFAR 74.99 100M .31M 465.25 MCLD * 09 PCAR 77.00 300M .31M 477.29 MCLW * 10 LCAR 86.00 140M .31M 531.29 MCLW * >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


The normal rate is less. In addition, notice the header no longer is identifying Government rates, but Stand/Promo.

21. Modify this to display Avis Association rates.

CRA/CZI/PA

#ZI-AVIS AVIS THANKS YOU FOR YOUR BUSINESS AND FOR USING WORLDSPAN SOURCE AVAILABILITYWARNING DCA / AIRPORT 22SEP-MO-9A/26SEP-FR-5P ASSOCIATION LN CODE WEEKLY FREE CHARGE TOTAL RATE RATECD D USD 01 EBAR 206.99 UNL -- 261.03 PC 02 ECAR 206.99 UNL -- 261.03 PC 03 EDAR 206.99 UNL -- 261.03 PC 04 EDAR 223.19 UNL -- 280.27 DD 05 EBAR 223.19 UNL -- 280.27 DD 06 ECAR 223.19 UNL -- 280.27 DD 07 CDAR 230.00 UNL -- 288.36 DD * 08 CCAR 230.00 UNL -- 288.36 DD * 09 ICAR 282.97 UNL -- 351.29 DD * DO*>CRAR(MOVE RIGHT >CRR(-RULES >CRD(-DETAILS >CRA/V (VEHICLE CODE >


18 7/03


All available vehicle types offering association rates for Avis are displayed.

22. Change the request to all vehicle types, all associates.

CRAG

** MONEYSAVER ** ASSOCIATION DCA AIRPORT 22SEP-MO-9A/26SEP-FR-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ECAR O S 31.99 G UNL -- 188.24 RCUD3 02#ZT CCAR O S 33.99 G UNL -- 199.90 RCUD3 03#ET ECAR O S 35.00 G UNL -- 203.00 ETBEST 04#ET CCAR O S 36.00 G UNL -- 208.80 ETBEST 05#ZT ICAR O S 40.99 G UNL -- 240.73 RCUD3 06#ZT FCAR O S 42.99 G UNL -- 252.39 RCUD3 07#ZT SCAR O S 42.99 G UNL -- 252.39 RCUD3 08#ET ICAR O S 45.00 G UNL -- 261.00 ETBEST 09#ZI EDAR T S 41.39 G UNL -- 261.03 PC 10#ZE ECAR T S 46.00 G UNL -- 263.72 WK21 >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


Be aware of how new entries act upon the previous entry. The CRAG has removed the option of a specific associate, but does not act upon the Rate Category.

23. To modify this to standard rates for all associates, either use the CRAG entry with Rate Plan and category of /PSD, or request a new availability.

CRAG/PSD


7/03 19

** MONEYSAVER ** STANDARD DCA AIRPORT 22SEP-MO-9A/26SEP-FR-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ECAR O S 31.99 G UNL -- 188.24 RCUD3 02#ZT CCAR O S 33.99 G UNL -- 199.90 RCUD3 03#ET ECAR O S 35.00 G UNL -- 203.00 ETBEST 04#ET CCAR O S 36.00 G UNL -- 208.80 ETBEST 05#ZR ECAR T S 34.99 G UNL -- 233.24 RCUD3 06#ZT ICAR O S 40.99 G UNL -- 240.73 RCUD3 07#ZR CCAR T S 36.99 G UNL -- 245.66 RCUD3 08#ZT SCAR O S 42.99 G UNL -- 252.39 RCUD3 09#ZT FCAR O S 42.99 G UNL -- 252.39 RCUD3 10#ET ICAR O S 45.00 G UNL -- 261.00 ETBEST >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


A general availability displays. CRAG returns to all vehicles, all associates, but does not affect the category. If the availability for Avis had not been Standard, the availability returned would remain the category of previous request. The request for all vehicles would act upon the previous category. Things to remember about rate plans and rate categories

• Weekly rates are applied to anything five (5) days or more. Monthly rates are applied to anything 28 days or more.

• The /P field allows a maximum of one rate plan code and

one rate category code.


20 7/03

• If a rate plan is not specified the * Best * option determines the best rate plan. For further information see >INFO BEST and CRG/P.

• The /P field may include either the rate category or rate

plan or both and can be entered in either order. /PC Corporate rate category /PX Weekly rate plan /PAW Association rate category/weekend rate plan

Now, let’s look at Rate Codes. The purpose of the rate code field is to use a car company’s in-house rate code to request a rate. Rate codes can be included in the sell entry or requested in availability Guidelines for using the rate code option: • Multiple rate codes are valid only with specific Car Source availability requests and the Source indicator /AP-S must be included in the request. A maximum of two rate codes may be requested. • If an /RC- field is included in an availability entry Worldspan displays rates with that rate code. The rate code displays in the availability header. • If the rate code is not stored, the response is “/V type not avail”

• If /RC- rate code is included in the sell entry, Worldspan attempts to match the rate code/vehicle code/rate plan and rate category to find the correct rate. If the match is successful a car segment sells with the rate code appended. If the match is not successful the response is: Use /RC*


7/03 21

24. Redisplay the PNR for George Hawkins. Request availability for Compact cars for segment 2

*-HAWKINS

CRAS2/VCCAR

** MONEYSAVER ** STAND/PROMOSFO ** MONEYSAVER ** STAND/PROMO SLC AIRPORT 20FEB-FR-119P/22FEB-SU-925A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZI CCAR T S 33.99 G UNL -- 88.22 8B 02#AD CCAR T S 33.68 G UNL -- 89.94 SYS 03#ZE CCAR T S 38.99 G UNL -- 101.57 LEUB 04#ET CCAR O S 43.00 G UNL -- 110.99 ETBEST 05#ZT CCAR T S 65.66 G UNL -- 170.76 2450 06#ZD CCAR T S 36.95 G UNL -- -- A7 07$AL CCAR T S 38.99 G UNL -- -- 86MA 08$ZL CCAR T S 49.95 G UNL -- -- ALDR 09 EE CCAR T S 149.00 Q 150M .25M -- STD >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


Advantage has advised a rate code to be used for additional benefits upon check-in, but it is not shown.

25. Sell an Advantage Compact or Economy Car with the valid rate code.

CR0X/RC-XX


22 7/03

CCR AD SS01 SLC 20FEB 22FEB CCAR /BS-1P/RG-USD 33.68WD UNL 3 3.68XD UNL 15.00XH UNL /RC-SYS/LT01/ARR-DL1904-1319/DT-0925/NM-H AWKINS GEORGE/RI-ESTIMATED TTL AMOUNT 89.94 USD FOR MORE INFORMA TION CONSULT OUR COMPANY POLICY OR CALL US AT 1 800 777 5524./CF -3117534102RZ #AD#*CONFIRMED* EASY CASH ID NOT FOUND. ESTIMATED TTL AMOUNT 89.94 USD FOR MORE INFORMATION CONSULT OUR COMPANY POLICY OR CALL US AT 1 800 777 5524. #AD# >

26. Redisplay the PNR and request availability for segment 2 for Rate Code PS.

*R

CRAS2/RC-PS

CRAS2/RC-PS REQUESTED RATE CODE NOT AVAILABLE þ Instructors’ Notes

In the first example, if the rate code is correct, the system responds with associates having that rate code. In the second example, the system has searched all associates for rate code PS. No associate has this rate code loaded in Worldspan. When a specific sell request was made, the associate responds with the rate if it was a valid rate. When availability is requested, the search is for rates loaded in Worldspan. Only rates stored in Worldspan are returned with availability requests. (If the rate code is correct, the system responds with associate having that rate code.)

A maximum of two rate codes can be requested in availability by using a dash to separate the rate codes (/RC-2A-3B). Let’s look.


7/03 23

27. Request availability for segment 1 for valid rate codes.

CRAS1/RC-XX-XX

** MONEYSAVER ** STAND/PROMO LAX AIRPORT 19FEB-TH-1211P/20FEB-FR-935A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZR ECAR T S 30.99 G UNL -- 33.55 RCUD1 02#ZR CCAR T S 31.99 G UNL -- 34.63 RCUD1 03#ZR ICAR T S 40.99 G UNL -- 44.37 RCUD1 04#ZR MVAR T S 44.99 G UNL -- 48.70 RCUD1 05#ZR FCAR T S 44.99 G UNL -- 48.70 RCUD1 >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


A display with only one of the requested rate codes is returned. Look at another example using specific associate and rate code.

28. Create a PNR for LAX. Request availability for segment 1 requesting a Hertz Economy Car and a valid Rate Code.

IR CRAS1/CZE/VECAR/RC-XX


24 7/03

#ZE-HERTZ IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIP LAX / AIRPORT 24OCT-FR-841A/31OCT-FR-825A STAND/PROMO LN CODE WEEKLY FREE CHARGE TOTAL RATE RATECD D USD 01 ECAR 317.99 UNL -- 344.22 WK21 * 02 CCAR 322.99 UNL -- 349.64 WK21 * 03 ICAR 338.99 UNL -- 366.96 WK21 * 04 FCAR 349.99 UNL -- 378.86 WK21 * 05 SCAR 349.99 UNL -- 378.86 WK21 * >CRAR(MOVE RIGHT >CRR(-RULES >CRD(-DETAILS >CRA/V(-VEHICLE CODE >>


Note the returned associate was not Hertz, but Dollar. The system has checked the rate code, and vehicle type and since they were not available, has searched for the rate code RCUD3. Here the system has finished the search and gone to other associates to see if an ECAR and/or the requested rate code is available. Dollar is the associate with this rate code loaded in Worldspan. The vehicle type found is Compact Car • If a rate code requested is not loaded in the Worldspan database, the response is REQUESTED RATE CODE NOT AVAILABLE. The car associates are constantly updating rates, some up to 9 times a day, therefore if the response changes they have changed their rates or no longer offer that rate or rate code. • If Enterprise had a rate code of RCUD3 available, only Enterprise would display. If the requested rate is not available from the requested associate, the system defaults to general availability and still asks for all criteria based on the availability entry.

Our next topic is the /RC-BEST OPTIONS.


7/03 25

The purpose of the /RC-BEST option is to ensure the * Best * rate when processing the sell. How best rate is determined - The best processing looks at the vehicle type and checks:

* Vehicle status * Rules • Rate levels (i.e. ECAR-ECAR9) It then compares:

* Standard and promotional rate categories ∗ Daily/Weekly/Weekend/Monthly rate plans

Rate plan sell option - If a sell includes a /P field to specify a rate plan such as Daily or Weekly, the Worldspan * Best * option determines the rate category (Standard or Promotional).

Rate category sell option - If the sell includes a /P field to specify a rate category such as Association or Corporate, the Worldspan *Best * option determines the rate plan (Daily/Weekly/Weekend or Monthly). Worldspan searches for the best rate when selling non-AccessPlus car associates to ensure the best rate. If /RC-BEST is used in a sell entry with a valid corporate number (/CD-), the car associate’s system compares the corporate and leisure rates and returns the best.

If the best rate is a leisure rate, the amenities in the client’s contract might not apply. The amenities affected could include insurance or waiver of age requirements for clients


26 7/03

under the age of 25. Let’s look at some examples. First, non-AccessPlus companies:

29. Create a PNR for Mr. Hawkins and direct sell a Continental (CO) Economy car for segment 1.

CRNS1/CCO/VECAR

1P- MWSDSX 1.1HAWKINS/GEORGE*ADT 1 FL 71Y 23SEP TU ATLFLL HK1 820A 1010A/O 2 US 20Y 25SEP TH FLLCLT HK1 920A 1110A/O $ E 3*US2601Y 30SEP TU CLTATL HK1 810A 922A/O $ E P- 1.PQ21234 ELEARNING TEST PNR


The processed rate is returned and confirmation is returned after end transaction.

30. Direct sell the same car adding the /RC-BEST option.

CRNS1/CCO/VECAR/RC-BEST

1 FL 71Y 23SEP TU ATLFLL HK1 820A 1010A/O 2 CCR CO SS01 FLL 23SEP 25SEP ECAR /BS-1P/RG-USD 20.79DY UNL 2 0.79XD UNL 10.00XH UNL /RC-STND/LO01/ARR-FL0071-1010/DT-0820/NM- HAWKINS GEORGE/SA-USE COURTESY PHONE IN BAGGAGE CLAIM AREA/CF- 3 US 20Y 25SEP TH FLLCLT HK1 920A 1110A/O $ E 4*US2601Y 30SEP TU CLTATL HK1 810A 922A/O $ E


7/03 27


Because no additional requests for corporate rates have been included, the rate is processed the same in each example for non-AccessPlus associates. Now let’s look at AccessPlus associates and the Corporate Discount field. 31. Create a PNR, and direct sell a Budget Intermediate car for segment 1 for Jim Minnich using Corporate number T788100, and ID EQ971Y.

1.1MINNICH/JIM*ADT 1 DL 135Y 24OCT FR ATLLAX HK1 700A 841A/O $ E 2 UA 94Y 31OCT FR LAXPHL HK1 850A 458P/O $ E 3*US2885Y 01NOV SA PHLCLT HK1 1150A 126P/O $ E 4 US 238Y 03NOV MO CLTATL HK1 1025A 1138A/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/SUZY

CRNS1/CZD/VICAR/CD-T788100/ID-EQ971Y

CCR ZD SS01 LAX 24OCT 31OCT ICAR /BS-1P/RG-USD 33.50DY 150FM .30MI 33.50XD 150FM .30MI 11.17XH 50FM .30MI /RC-30/LT01/ARR-DL 0135-0841/DT-0825/NM-MINNICH JIM/CD-T788100/ID-EQ971Y/RI-ESTIMAT ED TTL AMOUNT 253.85 USD - SEE LOCAL POLICY/CF-35743647US2 $ZD$ ESTIMATED TTL AMOUNT 253.85 USD - SEE LOCAL POLICY CONFIRMED ICAR PONTIAC GRAND AM 2DR/5PSGR OR SIMILAR BUDGET. GET OUT OF THE ORDINARY. $ZD$ $


Budget has responded with all contracted benefits.

32. Sell the same Budget car from segment 3 using only the /RC-BEST option.


28 7/03

CRNS3/CZD/VICAR/RC-BEST CCR ZD SS01 CLT 01NOV 03NOV ICAR /BS-1P/RG-USD 40.99DY UNL 7 0.99XD UNL 13.67XH UNL /RC-EK/LT01/ARR-US2885-1326/DT-0925/NM-MI NNICH JIM/RI-ESTIMATED TTL AMOUNT 101.11 USD - SEE LOCAL POLICY/ CF-35744300US4 $ZD$ RATE DISPLAYED ABOVE IS BEST AVAILABLE RATE TO ACCEPT,CONTINUE TO NEXT SEGMENT OR END TRANSACTION TO NOT ACCEPT, CANCEL SEGMENT ESTIMATED TTL AMOUNT 101.11 USD - SEE LOCAL POLICY BUDGET. GET OUT OF THE ORDINARY. $ZD$


Budget responds with the lowest total. They have noted the rate returned is the best available. No corporate benefits have been requested. Depending on the negotiated rate, this rate could be more or less than the contracted rate. AccessPlus associates respond with corporate rates if a valid corporate discount (/CD-) is included. If no /CD- or /ID- is used, the rate is returned, after the PNR is ended and sent to the associate. If /RC-BEST, is used the system searches and returns the best rate.

33. IR the PNR and sell the same car using Corporate, ID

and /RC-BEST options. IR

CRNS2/CZD/VICAR/CD-T788100/ID-EQ971Y/RC-BEST


7/03 29

CCR ZD SS01 PHL 31OCT 01NOV ICAR /BS-1P/RG-USD 28.49DY UNL 5 0.99XD UNL 17.00XH UNL /RC-EJ/LT01/ARR-UA0094-1658/DT-1050/NM-MI NNICH JIM/CD-T788100/ID-EQ971Y/RI-ESTIMATED TTL AMOUNT 37.36 USD - SEE LOCAL POLICY/CF-35745029US5 $ZD$ RATE CONFIRMED IS LOWER THAN CONTRACTED RATE CONTRACT BENEFITS DO NOT APPLY ESTIMATED TTL AMOUNT 37.36 USD - SEE LOCAL POLICY BUDGET. GET OUT OF THE ORDINARY. $ZD$ >>


It is important to remember, even though this response indicates benefits apply, all associates do warn that benefits may be lost when trying to sell the corporate rate and override with the /RC-BEST. If the associate chooses to include specifics, the information is found in the G/CAR/XXZ (XX = car chain code) GRS category.

34. Display G/CAR/ZDZ/BEST.

G/CAR/ZDZ/BEST

CATEGORY-CAR SUBJECT-ZDZ ... BEST PAGE 046 001 002 /RRRR CCCC BBBB EEEE SSSS TTTTT 003 / R R C B B E S T 004 / RRRR C -- BBBB EEE SSS T 005 / R R C B B E S T 006 / R R CCCC BBBB EEEE SSSS T 007 008 HERE IS EVERYTHING YOU NEED TO KNOW ABOUT PROCESSING 009 RC-BEST RESERVATIONS WITH BUDGET 010 011 012 WHEN SELLING BUDGET WITH /RC-BEST YOU*RE INSTRUCTING 013 THE *BUDGET MAESTRO* RESERVATION SYSTEM TO SEARCH FOR 014 THE LOWEST AVAILABLE RATE BEFORE RETURNING A CONFIRM-)


30 7/03


Budget advises the lowest available rate may not be the best for clients with contracted corporate rates.

35. To display National’s information for * BEST * processing, enter: G/CAR/ZLZ/P10

G/CAR/ZLZ/P10

CATEGORY-CAR SUBJECT-ZLZ ... BEST PAGE 010 001 /RC-BEST RATE PROCESSING 002 ********************************************************* 003 * 004 NATIONAL CAR RENTAL OFFERS /RC-BEST RATE PROCESSING TO 005 HELP TRAVEL AGENTS MOVE QUICKLY THROUGH THE RESERVATION 006 PROCESS. 007 * 008 USE /RC-BEST IN A DIRECT SELL -OR- WHEN SELLING FROM AN 009 AVAILABILITY DISPLAY. THE RATE THAT IS RETURNED IS 010 DETERMINED BY OPTIONAL DATA FIELDS *I.E.* /CD- * THAT 011 HAVE BEEN INCLUDED OR EXCLUDED IN THE SELL ENTRY. 012 * 013 OPTIONAL FIELD RATE RETURNED/CONFIRMED 014 -------------- -------------------------------------)> 015 /CD- ONLY WITH CORPORATE RATE* OR IF ALLOWED BY 016 NO /RC-BEST THE CONTRACT* THE LOWEST AVAILABLE RATE 017 * 018 * 019 OPTIONAL FIELD RATE RETURNED/CONFIRMED 020 -------------- ------------------------------------- 021 /CD- WITH COMPARES CORPORATE RATE TO QUALIFYING 022 /RC-BEST LEISURE RATE AND CONFIRMS THE LOWEST 023 * 024 NO /CD- WITH THE LOWEST QUALIFYING LEISURE RATE 025 /RC-BEST 026 * 027 NO /CD- WITH THE RATE REQUESTED FROM THE 028 NO /RC-BEST DISPLAY* IF QUALIFIED. NO RATE* IF 029 SOLD BY DIRECT SELL.)>


7/03 31


Most associates offer Express rental service. General information and guidelines for enrolling in express service can be found in the associate’s general reference pages. (e.g., G/CAR/XXZ, XX is associate code).

Express service is confirmed by appending a code at the end of the confirmation number, or by returning a text message below the confirmed segment. Budget indexes their Express service under Fast for Fastbreak.

36. Display Budgets G/CAR/ZDZ/FAST page. Access HOW TO BOOK.

G/CAR/ZDZ/FAST

001 ******* ********* 002 ********* FASTBREAK ********* 003 004 BENEFITS..............................G/L13 005 FASTBREAK SERVICE HOURS...............G/L26 006 FASTBREAK CHOICE OPTIONS..............G/L31 007 FASTBREAK COUNTER OPTIONS.............G/L57 008 HOW TO ENROLL.........................G/L74 009 HOW TO BOOK...........................G/L88 010 CONFIRMATION OF FASTBREAK SERVICE.....G/L95 011 012 013 BENEFITS>

37. Direct sell an Avis Intermediate car in Denver arriving the 22nd of next month at 10am, returning the 24th at 3pm for passenger Gari Tarulli, with ID B7B23L, and CD – A716200.

CRNDEN22MMM24MMM/VICAR/CZI/ARR-10A/DT-3P


32 7/03

/NM-TARULLI GARI/ID-B7B23L/CD-A716200

CCR ZI SS01 DEN 22OCT 24OCT ICAR /BS-1P/RG-USD 38.00DY UNL 3 8.00XD UNL 12.67XH UNL /RC-E7/LT01/ARR-1000/DT-1500/NM-TARULLI G ARI/CD-A716200/ID-B7B23L/RI-APPROX TOTAL 150.53 USD INCLUDES TAX ES-FEES-SURCHARGES/SA-CONCESSION RECOVERY FEE MAY APPLY/CF-09511 627US6 $ZI$ APPROX TOTAL 150.53 USD INCLUDES TAXES-FEES-SURCHARGES FOR INFORMATION ON ADDL INCLUDED ITEMS SEE CRDXXX/CZI*TAX CONCESSION RECOVERY FEE MAY APPLY - SEE CRDDEN/CZI*TAX LICENSE MAY BE DMV CHCKD.GOOD RECORD NEEDED TO RENT CONFIRMED ICAR OLDSMOBILE ALERO/SIMILAR $ZI$

38. Access Avis Express service by entering: G/CAR/ZIZ/EXPR and display the Preferred page.

G/CAR/ZIZ/EXPR

G/P70

CATEGORY-CAR SUBJECT-ZIZ ... PREFERRED PAGE NO 70 001 002 -*- AVIS PREFERRED SERVICE -*- 003 ********************** 004 ENJOY OUR FASTEST LEVEL OF SERVICE WITH A 005 COMPLIMENTARY MEMBERSHIP 006 007 WHETHER IT*S TRAVEL FOR BUSINESS OR LEISURE AVIS WILL DO 008 WHATEVER IT TAKES TO GIVE A SMOOTH QUICK AND PERSONALIZED 009 RENTAL EXPERIENCE. 010 011 NO WAITING..NO PAPERWORK..NO DELAYS 012 *********************************** 013 ONCE ENROLLED IN AVIS PREFERRED SERVICE WE TAKE CARE OF YOUR 014 PAPERWORK IN ADVANCE SO THERE*S NO WAITING IN LINE..AND)>>


This page states, when a client is an Avis preferred customer, adding their ID number to the reservation, confirms preferred service and appends PEXP to the confirmation number.


7/03 33

For more information on specific associates, refer to their GRS pages listed and Express or the name of their specific service.

Let’s move on to Car Options and Modifications.

Optional field identifiers can be included in an initial car availability entry to customize a request or with the function identifier, CRA/, as a short cut to add, change, or delete information. The options can be input in any order after the required information (date, city, arrival and drop time). The options discussed in this lesson are:

• /QR- Sort for cars with guaranteed rates only and unlimited mileage only

• /AV-S – Available Status

The sort option (/QR-) has two purposes: to request only guaranteed rates (G), and to request rates with unlimited mileage (U). When requesting both fields, the first option can be requested with or without the dash separating the option (/QR-U or /QRU), but a dash is required between the first and second optional field. 39. Create a PNR for Mr. Hawkins and request availability for segment 2.

1.1HAWKINS/GEORGE*ADT 1 DL 272Y 22OCT WE ATLLAX HK1 1004A 1150A/O $ E 2 DL 377Y 23OCT TH LAXSLC HK1 730A 1017A/O $ E 3 DL 192Y 26OCT SU SLCATL HK1 1025A 359P/O $ E P

CRAS2

** MONEYSAVER ** STAND/PROMO


34 7/03

SLC AIRPORT 23OCT-TH-1017A/26OCT-SU-925A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ECAR T S 26.84 G UNL -- 108.09 8019 02#ZT CCAR T S 29.84 G UNL -- 119.53 8019 03#ZI EDAR T S 30.99 G UNL -- 120.01 8A 04#ZI ECAR T S 30.99 G UNL -- 120.01 8A 05#ET ECAR T S 32.79 G UNL -- 127.63 ETBEST 06#ET CCAR T S 33.59 G UNL -- 130.66 ETBEST 07#ZR ECAR T S 32.89 G UNL -- 130.87 DLY00 08#ZI CDAR T S 33.99 G UNL -- 131.43 8B 09#ZI CCAR T S 33.99 G UNL -- 131.43 8A 10#AL ECAR T S 34.99 G UNL -- 134.84 86 >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES > þ Instructors’ Notes

Both guaranteed rates (G) and rate quotes (Q-subject to change) are returned. Mr. Hawkins would like only guaranteed rates. **Instructor will need to move down in the display to find the guaranteed and quotes**

40. To change the display to only guaranteed rates, enter CRA/QRG. (The dash is not needed.)

CRA/QRG

** MONEYSAVER ** STAND/PROMO SLC AIRPORT 23OCT-TH-1017A/26OCT-SU-925A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ECAR T S 26.84 G UNL -- 108.09 8019 02#ZT CCAR T S 29.84 G UNL -- 119.53 8019 03#ZI ECAR T S 30.99 G UNL -- 120.01 8A 04#ZI EDAR T S 30.99 G UNL -- 120.01 8A 05#ET ECAR T S 32.79 G UNL -- 127.63 ETBEST 06#ET CCAR T S 33.59 G UNL -- 130.66 ETBEST 07#ZR ECAR T S 32.89 G UNL -- 130.87 DLY00 08#ZI CDAR T S 33.99 G UNL -- 131.43 8B 09#ZI CCAR T S 33.99 G UNL -- 131.43 8A 10#ZT ICAR T S 34.84 G UNL -- 138.60 8019 >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES


7/03 35


A MoneySaver display with guaranteed rates only is returned. Rate quotes (subject to change) would not be displayed. To delete this option and return to all rates, include the sort option without any requested options. (/QR)

**Instructor will need to move down in the display to find the guaranteed and quotes**

41. Change the display to all rates.

CRA/QR

** MONEYSAVER ** STAND/PROMO SLC AIRPORT 23OCT-TH-1017A/26OCT-SU-925A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ECAR T S 26.84 G UNL -- 108.09 8019 02#ZT CCAR T S 29.84 G UNL -- 119.53 8019 03#ZI ECAR T S 30.99 G UNL -- 120.01 8A 04#ZI EDAR T S 30.99 G UNL -- 120.01 8A 05#ET ECAR T S 32.79 G UNL -- 127.63 ETBEST 06#ET CCAR T S 33.59 G UNL -- 130.66 ETBEST 07#ZR ECAR T S 32.89 G UNL -- 130.87 DLY00 08#ZI CDAR T S 33.99 G UNL -- 131.43 8B 09#ZI CCAR T S 33.99 G UNL -- 131.43 8A 10#AL ECAR T S 34.99 G UNL -- 134.84 86 >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


All car rates are displayed. To add an option, the full format was used (sort identifier and option.) To delete the field, the sort option only was included.


36 7/03

The second field in the sort option is a request for unlimited mileage (U).

42. Request availability in Omaha arriving the 25TH of next month at 9am, returning the 27th of next month at 5pm. **Instructor will need to move down in the display to find the mileage**

CRAOMA25MMM27MMM/ARR-9A/DT-5P

** MONEYSAVER ** STAND/PROMO OMA AIRPORT 25OCT-SA-9A/27OCT-MO-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 41#ZT MVAR T S 57.90 G UNL -- 219.03 2716 42#ZR MVAR T S 59.89 G 200M .25M 225.21 SDMG0 43#ZE IFAR T S 64.99 G UNL -- 245.98 MCLE 44#ZI SFAR T S 67.99 G UNL -- 256.97 8B 45#ZE SFAR T S 67.99 G UNL -- 257.13 MCLE 46#ZI MVAR T S 68.99 G UNL -- 260.69 8B 47#ZE MVAR T S 68.99 G UNL -- 260.84 MCLE 48#ZI LCAR T S 72.99 G 100M .25M 275.56 2B 49#ZE LCAR T S 72.99 G UNL -- 275.72 MCLD 50#ZD ECAR T S 15.99 G UNL -- -- FK >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


A general request returns both rates with mileage cap and rates with unlimited mileage. Mr. Hawkins prefers no extra fees, only unlimited mileage.

43. Change the display to unlimited mileage rates only. (Scroll again if you would like to see these are all Unlimited Mileage.)

CRA/QRU


7/03 37

** MONEYSAVER ** STAND/PROMO OMA AIRPORT 25OCT-SA-9A/27OCT-MO-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ET ECAR T S 14.97 G UNL -- 58.84 ETBEST 02#ET CCAR T S 15.97 G UNL -- 62.49 ETBEST 03#ET ICAR T S 17.97 G UNL -- 69.78 ETBEST 04#ET SCAR T S 20.95 G UNL -- 80.65 ETBEST 05#ET FCAR T S 20.97 G UNL -- 80.71 ETBEST 06#ZR ECAR T S 18.89 G UNL -- 100.14 END04 07#ZR CCAR T S 20.89 G UNL -- 106.27 END04 08#ZI EDAR T S 27.99 G UNL -- 108.31 8A 09#ZI ECAR T S 27.99 G UNL -- 108.31 8A 10#ZE ECAR T S 27.99 G UNL -- 108.48 MCLE >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES


With this option, rates with only unlimited mileage return. Because guaranteed rates have not been included, this request includes rates on request or quote (subject to change). Both options (/QR-U and /QR-G) can be used in the request. When one has been included in the initial request, override the request with a new entry for both fields to include both (/QRG-U). • The continuation entry to delete options: CRA/QR -OR- CRA /QR- Followed by enter • The first field can be added with or without the dash (/QRU

or /QR-U). • If both G and U were input in a previous entry, to delete

guaranteed only, input the unlimited mileage parameter only. Example /QRU

Now, let’s look at the -SS- status option. The /AV-S option displays only vehicles/rates with –SS- status.


38 7/03

44. Request availability for arriving at LGA the 26TH of next month at 9am, returning the 1ST at 5pm. **Instructor may need to scroll a few times to find examples of an unavailable status**

CRALGA26MMM01MMM/ARR-9A/DT-5P

** MONEYSAVER ** STAND/PROMO LGA AIRPORT 26DEC-FR-9A/01JAN-TH-5P USD LN CO CODE L A WEEKLY FREE CHARGE TOTAL RATE RATECD 31#ZI PCAR T S 579.99 G 700M .29M 659.01 2N 32#ZI SFAR T S 579.99 G 700M .29M 659.01 2O 33#ZE LCAR T S 579.99 G 700M .33M 659.01 MCLW 34#ZE PSAR T N 609.99 G UNL -- 693.10 MCLW 35#ZI LCAR T S 609.99 G 700M .29M 693.10 2O 36#ZE FFAR T S 609.99 G 700M .33M 693.10 MCLW 37#ZD ECAR T S 409.99 G UNL -- -- CM 38#ZD CCAR T S 409.99 G UNL -- -- CN 39$ZL ECAR T S 414.99 G UNL -- -- WK7 40$ZL CDAR T S 435.99 G UNL -- -- TKSA >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES


The initial entry has returned vehicles with both available status and vehicles that are not available.

45. To modify this display to show only vehicle with available status, enter: CRA/AV-S.

CRA/AV-S


7/03 39

** MONEYSAVER ** STAND/PROMO LGA AIRPORT 26DEC-FR-9A/01JAN-TH-5P USD LN CO CODE L A WEEKLY FREE CHARGE TOTAL RATE RATECD 01#ET ECAR O S 249.00 G UNL -- 282.93 ETBEST 02#ET CCAR O S 259.00 G UNL -- 294.29 ETBEST 03#ET ICAR O S 279.00 G UNL -- 317.01 ETBEST 04#ET SCAR O S 299.00 G UNL -- 339.74 ETBEST 05#ZR ECAR T S 299.99 G UNL -- 340.86 RCUW5 06#ET FCAR O S 309.00 G UNL -- 351.10 ETBEST 07#ZR CCAR T S 309.99 G UNL -- 352.23 RCUW5 08#ZR ICAR T S 339.99 G UNL -- 386.31 RCUW5 09#ZR FCAR T S 349.99 G UNL -- 397.68 RCUW5 10#ET PCAR O S 389.95 G UNL -- 443.08 ETBEST >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >


The system returns only cars that are available to sell.


The option for all associates automatically cancels the request for only available vehicles and returns all vehicle status. In a later lesson, the all-inclusive entry is discussed with other modifications.

To delete an option and return to previous availability, enter /XX (XX -= option) or /XX- if the option has mandatory dash (-) included. To delete an option and return to all vehicles, all associates, use the CRAG option.

ÿ PowerPoint - 06

Available Status Option


40 7/03

• The status option can only be used in conjunction with initial and continuation entries.

• CRAG or option /AV- cancel the request for status code SS and return an availability with both codes of SS and NN.

• If there are no available vehicles/rates with status SS the following error response returns – No vehicles available with SS status.


For a complete list of car optional identifiers and formats, see HELP CROPT. For information on exceptions on their use and character specifications, see INFO CROPT. Let’s move on to modifications of the car segment.

Modifications for AccessPlus associates process as true modifications. A cancel and rebook message is not generated. For non-AccessPlus participants, modifying a segment generates a cancel and rebook message. All responses proceeded with *AP are being returned directly from the AccessPlus associate.


7/03 41


Guidelines for Modifying Car Segments

• All of the optional elements in a sold car segment may be deleted except: /ARR-, /BS-, /C, /D, /L, or /PUP.

• All of the optional elements in a sold car segment may be deleted except: /ARR-, /BS-, /C, /D, /L, or /PUP. • If a vehicle code and rate code in a segment match a vehicle code and rate code stored in Worldspan, then the /RC- field cannot be deleted from the segment. Car segments require a rate code at confirmation.


Guidelines for Modifying Car Segments

• Car associate chain codes may be modified but not deleted, unless it is an AccessPlus segment. AccessPlus chain codes cannot be modified or deleted. • The /N for multiple vehicles cannot be used on a CR@ entry for non-AccessPlus participants. To request multiple vehicles you must cancel and rebook. : Application Sharing

47. Display PNR for Mr. Hawkins’ and direct sell an Economy car for Thrifty (ZT) in Salt Lake City (SLC).

1.1HAWKINS/GEORGE*ADT


42 7/03

1 DL 272Y 22OCT WE ATLLAX HK1 1004A 1150A/O $ E 2 DL 377Y 23OCT TH LAXSLC HK1 730A 1017A/O $ E 3 DL 192Y 26OCT SU SLCATL HK1 1025A 359P/O $ E

CRNS2/CZT/VECAR

CCR ZT SS01 SLC 23OCT 26OCT ECAR /BS-1P/RG-USD 26.84DY UNL / RC-8019/LT01/ARR-DL0377-1017/DT-0925/NM-HAWKINS GEORGE/RI-EST TO TAL CHARGE 108.09/CF-B90W9N $ZT$ EST TOTAL CHARGE 108.09 YOU COULD BE EARNING LOOK TO BOOK POINTS. PLEASE REFER TO YOUR GDS KEYWORD *PROMOTION* FOR ENROLLMENT INFORMATION. $ZT$ >>>

48. Redisplay the PNR and change the dates in the car segment for pick up on the 22nd of next month, and return on the 23rd.

*R CR@X/D22MMM23MMM

3 CCR ZT SS01 SLC 22OCT 23OCT ECAR /BS-1P/RG-USD 26.94DY UNL / RC-2522/LT01/ARR-DL0377-1017/DT-0925/NM-HAWKINS GEORGE/RI-EST TO TAL CHARGE 36.16/CF-B90W9N $ZT$ NO DISCOUNTS APPLY EST TOTAL CHARGE 36.16 YOU COULD BE EARNING LOOK TO BOOK POINTS. PLEASE REFER TO YOUR GDS KEYWORD *PROMOTION* FOR ENROLLMENT INFORMATION. $ZT$ >

49. Modify the car segment to request Budget rent a car (ZD), by entering: CR@X/CZD

CR@X/CZD

*AP /C NOT ALLOWED ON MODIFY*AP CORRECT FIELDS AND RE-ENTER


This error response indicates the car segment is an Access Plus (*AP) booking and the (/C) company code modification is not allowed. Note that the car segment also moved to the end of the itinerary with the new dates.


7/03 43

Modifications are simply that easy. Any attempt to modify an option not allowed, returns an error response. For information on a specific car option, see INFO CR/XX (XX =OPTION CODE.)

50. Ignore and retrieve the PNR.

IR


The ability to view the reservation guarantees the reservation has been received and shows how the booking appears to the car associate. To display a car reservation as it appears in the associate’s system, you must have an active/confirmed car segment. 51. Access INFO CAR RES. Review the entries and move down for a list of participants.

INFO CAR RES

MD AVIS ZI THRIFTY ZT DOLLAR ZR HERTZ ZE BUDGET ZD PAYLESS ZA HOLIDAY HO SEARS ZS ALAMO AL NATIONAL ZL NOTES-- 1.SEGMENT MUST BE FOR A CAR-RESERVATION-DISPLAY PARTICIPANT. 2.SEGMENT MUST HAVE A CONFIRMATION NUMBER. 3.PNR AND SEGMENT MUST BE ACTIVE.)>


44 7/03


The associates are listed alphabetically.

ÿ PowerPoint - 9

Guidelines for Reservation Displays

• Segment must be for a car reservation display participant. • Segment must have a confirmation number. • PNR and segment must be active. • Must scroll in direct access (@@CXXMD or @@CXXMU). • Displays vary by associate. Not all fields sent are shown.

: Application Sharing

52. Redisplay the PNR and direct sell an Avis Intermediate car for segment one.

*R CRNS1/CZI/VICAR

CCR ZI SS01 LAX 22OCT 23OCT ICAR /BS-1P/LT01/ARR-DL0272-1150 /DT-0630/NM-HAWKINS GEORGE/CF-09522568US6 $ZI$ LICENSE MAY BE DMV CHCKD.GOOD RECORD NEEDED TO RENT FOR A QUICKER CHECKOUT INPUT WIZARD NUMBER IN THE /ID-FIELD CONFIRMED ICAR PONTIAC GRAND AM COUPE/SIMILAR AVIS HAS GREAT RATES ON AN SUV - SEE VEHICLE TYPE SFAR $ZI$

>

53. Redisplay the PNR and display this booking (segment 2) as it appears in the Avis system.

*R

@@CZI*S2 RES. NO. 0952-2568-US-6 CONFIRMED LOS ANGELES AP CA SHTTL - NO EXPRESS - NO CSS/ OPEN 7 DAYS 24 HOURS ADDRESS - 9217 AIRPORT BLVD


7/03 45

LOS ANGELES,CA,90045,US NAME - HAWKINS,GEORGE FLT - DL0272 CAR - ICAR PUP - LAX 22OCT03/1150 DO - LAX 23OCT03/0630 RECEIVED - T/99064770/P/1P/ BOOKED - 19AUG03/1520 CONFIRMED ICAR PONTIAC GRAND AM COUPE/SIMILAR#


For specific information on functions allowed by each associate and an explanation of the reservation display, refer to: INFO XXZG (XX = Associate code)

54. Direct sell a Budget Standard car in Salt Lake City.

CRNSX/CZD/VSCAR

CCR ZD SS01 SLC 23OCT 26OCT SCAR /BS-1P/LT01/ARR-DL0377-1017 /DT-0925/NM-HAWKINS GEORGE/CF-35751396US2 $ZD$ BUDGET. GET OUT OF THE ORDINARY. $ZD$ >>

55. Redisplay the PNR and display the reservation for Budget in the Budget reservation display.

*R

@@CZD*SX

RES. NO. 3575-1396-US-2 CONFIRMED SALT LAKE CTY, UT SHTTL - NO FAST BREAK - NO EXPRES MUST SIGN CONTRACT/NO DEBIT CARDS OPEN 7 DAYS 24 HOURS ADDRESS - SALT LAKE INTERNATIONAL APT SALT LAKE CITY,UT,84122,US NAME - HAWKINS,GEORGE FLT - DL0377 CAR - SCAR PUP - SLC 23OCT03/1017 DO - SLC 26OCT03/0925 RECEIVED - T/99064770/P/1P/ BOOKED - 19AUG03/1520

>


46 7/03


Remember, for specific information or entries allowed by an associate, and an explanation of their reservation display, refer to: INFO XXZG (XX = Associate code). 56. Cancel all car segments.

CRX

Missing Confirmation Numbers


When more than four hours have passed without a confirmation number being returned for a car booking, you may send a message to Worldspan Worldwide Products for follow-up. This message template applies only to automated car segments booked through Worldspan.

Look how easy the request can be.

57. Display HELP CONF and tab to the Message Template.

HELP CONF

GM/AAI/GSM/GMCONF


7/03 47

>GSM/CONF ATTN ASSOCIATE SERVICES- PLEASE SECURE CONFIRMATION NUMBER FOR PNR ( ) SEG NBR ( ) CAR ASSOC CODE ( Z) HTL ASSOC CODE ( Q) NAME OF AGENT ( ) TELEPHONE( ) * 2-LETTER CODE OF ASSOC REQUIRED-ONLY 1 SEGMENT PER MASK * ------------------------------------------------------------ * USE THIS SERVICE WHEN YOU BOOKED A CAR/HOTEL AT LEAST * * -4- HOURS AGO AND YOU DO NOT HAVE A CONFIRMATION NUMBER.* * 72-HOUR WAIT ON CONFIRMATION NUMBERS FOR ANY SEGMENT * * WITH A -PN- (PENDING NEED) STATUS CODE IS REQUIRED. * ------------------------------------------------------------ FOR TODAY*S PRIMESINE - ENTER - GM/SIN/CRS/2 >


To send a request for a confirmation number, complete the template. Include the Record Locator, segment number for confirmation request, the Car Associate code and your name and telephone number. When submitted, the information is sent to Worldspan’s Worldwide Product Desk. Although you should wait four hours before sending the template, in emergencies, it may be sent without waiting the four hours. Indicate the reason in the REMARKS area of the template.

Let’s look at Pending Need Segments

If the status on a Car segment is “PN” (Pending Need), wait 72 hours before sending a message to request a confirmation number. When received, Worldwide Products updates the PNR phone field to indicate the template has been received. Let’s take a look.



48 7/03

When the confirmation number is obtained on a Pending Need segment, the status code is changed to “KK,” and placed on the subscriber’s Confirmation Queue (Q1). If the Worldwide Product Desk is unable to obtain a confirmation on the segment, or if a “UC” is received, a message of explanation is placed in the phone field, and the PNR is queued to the subscriber’s Q0.

For assistance with obtaining confirmations or any discrepancies with a booking you can contact the Customer Support Center. Go to Home.Wspan.com, click on Services & Support. Go to ‘E-mail support from the Customer Support Center’. Complete the template and submit. The Customer Support Center will respond back to the customer by email.


Passenger Received No Show Bill After Cancellation

If the PNR can still be retrieved: • Verify the date and time the car segment was cancelled

against the rules stated in car detail. If the rate code is no longer in the system, contact the associate.

• Verify changes were not made over the phone. If changes were made over the phone, the cancellation must be handled over the phone.


Passenger Received No Show Bill After Cancellation

• Check with the car associate for an explanation or possible


7/03 49

solution. • Contact the Customer Assistance Center for help. • If the PNR is no longer in the system contact your Account

Executive. Passenger Charged Different Rate þ Instructors’ Notes

If a passenger is charged a different car rate than what was confirmed in the PNR, the following procedures should be used: If the PNR can still be retrieved:


Passenger Charged Different Rate

• Verify the date and time the car segment was cancelled against the rules stated in that car company’s rules. If the rate code is no longer in the system, contact the associate.

• Verify changes were not made over the phone. If changes were made over the phone, the cancellation must be handled over the phone.


Passenger Charged Different Rate


50 7/03

• Check with the car associate for an explanation or possible solution.

• Contact the Customer Assistance Center for help. • If the rate code is no longer in the system contact your

Account Executive.

ÿ PowerPoint - 14

Summary • At the time of booking, edits apply to the following:

o Advance Booking o Arrival time o Minimum rental requirements o Guarantee field o Special Equipment

• Direct sell entries from a flight segment add the /ARR field with the flight arrival information. Return date is assumed from the next flight in an itinerary (unless manually input).

ÿ PowerPoint - 15

Summary • The drop-time and return are not assumed when the departure

city does not match the pick-up and drop-off city or if there is not a continuing flight segment.

• AccessPlus bookings require Arrival time, Drop-time, and a name field.

• When a direct sell entry for AccessPlus is made without specifying a rate plan, the sell is processed as a Best Rate entry.

ÿ PowerPoint - 16


7/03 51

Summary • Certain AccessPlus associates require rate code or corporate

ID to return rates. A specific rate code or corporate discount should be used for a successful booking.

• Non-AccessPlus associates process by teletype and return a confirmation number after end transaction.

• Unless a corporate number is included for non-AccessPlus, Worldspan searches and returns the best rate.

ÿ PowerPoint - 17

Summary • Worldspan has five (5) acceptable rate plans. • Worldspan has 13 acceptable rate categories. • Rate plans and categories can be requested in any order. • Weekly rates apply to anything 5 days or more. Monthly rates

apply to anything 28 days or more. • The /P field allows a maximum of one rate plan code and one

rate plan category. • If a sell is requested for a specific category requiring /ID, most

associates return ‘Best’ processing. ÿ PowerPoint - 18

Summary • Multiple rate codes are valid only with specific Car Source

availability requests and the indicator /AP-S must be included in the request.

• If an /RC- field is included in an availability entry Worldspan displays rates with that rate code. The rate code displays in the availability header.

• If the rate code is not stored, the response is ‘V type not avail’ • Only rates stored in Worldspan are returned with availability

requests. • A maximum of 2 rate codes can be requested in availability


52 7/03

(/RC-2A-3B). ÿ PowerPoint - 19

Summary • For non-AccessPlus booking, the ‘Best’ rate is returned if no

requests for additional corporate rates are requested. • AccessPlus bookings should include Corporate and ID

numbers for contracted rates. • Using /RC-BEST option could confirm a lower rate, but default

to no contracted benefits. ÿ PowerPoint - 20

Summary • Some associates allow the ability to view the reservation in the

car associate system (See INFO CAR RES or Agent Assistant).

• For Troubleshooting procedures see HELP CONF, INFO CACTEMP, or Agent Assistant).

ÿ PowerPoint - 21

Questions

1. Which entry sells an Avis Intermediate convertible in San Francisco arriving at 10am on November 20 and returning at 5pm on November 22 for John Smith.

a. CRNSFO/D20NOV22NOV/CZI/VITAR/ARR-10A/DT-

5P/NM-SMITH JOHN b. CRNSFO/D-20NOV22NOV/CZI/VISCAR/ARR-10A/DT-

5P/NM-SMITH JOHN


7/03 53

c. CRNSFO20NOV22NOV/CZI/VITAR/ARR-10A/DT-5P/NM-SMITH JOHN

d. NONE OF THE ABOVE Answer: c

2. Using the display below, the explanation for the rate not being returned after directly selling the vehicle is:

CCR ZI SS01 SFO 20MAR 22MAR ICAR /BS-1P/LT01/ARR-1000/DT-170 0/NM-SMITH JOHN/SA-VLF TAX NOT TO EXCEED $1.93 PER DAY/CF-43307084US2 $ZI$ VLF TAX NOT TO EXCEED $1.93/DAY-SEE CRDXXX/CZI*TAX LICENSE MAY BE DMV CHCKD.GOOD RECORD NEEDED TO RENT FOR A QUICKER CHECKOUT INPUT WIZARD NUMBER IN THE /ID-FIELD CONFIRMED ICAR PONTIAC GRAND AM COUPE OR SIMILAR AVIS HAS GREAT RATES ON AN SUV - SEE VEHICLE TYPE $ZI$ >

a. All associates return confirmation after end transaction b. An incorrect rate code was requested c. Corporate number and ID were not included to return a rate d. Avis requires that either rate code or corporate ID to return a

rate on direct sell. Answer: d

3. The correct entry to request an availability with an –SS- status is:

a. /AV-S b. /AV- c. /-SS- d. S-

Answer: a

4. The maximum number of rate codes allowed in an availability request is:

a. 6


54 7/03

b. 8 c. 4 d. 2

Answer: d

5. If a specific search is requested for vehicle type, associate code, and rate code, and the associate or vehicle type are not available, the system:

a. Returns an error response b. Searches all associates for vehicle type, rate code and

return vehicle type available with an advisory ‘V type or associate not available. displaying CRAG’

c. Searches all associates for the rate code only d. Searches all associates for vehicle type only

Answer: b

6. What is the default rate plan and category if one is not specified in the availability entry?

a. Weekly b. Hourly c. Standard Daily d. None of the above

Answer: c

7. Which of the following statements is not true about Car Source?

a. If /RC-BEST is included the rate could be less and all

contracted benefits are still included. b. If /ID, /CD, and /RC-Best are included, the associate

must search and return the appropriate contracted rate. c. Car Source associates respond directly from the


7/03 55

associate’s database. Answer: a ÿ PowerPoint - 22

Related Topics

• Virtual classes

Car Availability, Rules, and Detail Car Rental Locations and Vehicle Types Car and Hotel Default Record

• Self-paced Tutorials

Car Select (currently nine topics)

ÿ PowerPoint - 23

Thank You ÿ PowerPoint - 24

Evaluation

car direct sell update 0803

Documents