capture and share it tips and tricks with knowledge base
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Knowledge Base
Capture and Share IT Tips and Tricks
Feedback Welcome
What is Knowledge?
Procedures for Yourself
1. Plug in2. Turn on
?
DIY for Your Users
Theproblemis you
Shared by Your Team
Share with Friends and Former Colleagues
Share with Everyone
Spiceworks to the Rescue
• Steps include purchases, accounts, etc• Company procedure, shared by your team• Relates to ticket• Relates to purchase list
Example – “New Employee”
• Prescriptive fix, uncommon problem• General IT knowledge, could share with all• Found solution in a Community Topic
Example – “Configure LDAP in Linux”
• User self-help, step-by-step• How-To authored by vendor (Microsoft)• Relates to ticket• Place on intranet User Portal
Example – “Create Rules in Outlook”
SharingNone
ColleaguesFriends
SpiceHeads
Spiceworks Knowledge Base
ContentHow-To
Break FixFree Form
ScreencastsTopics, Posts
ScriptsOthers Sites
OrganizationBrowsePortal
Categories, TagsSearch
Portal SearchRelates to …
SharingNone
ColleaguesFriends
SpiceHeads
Spiceworks Knowledge Base “1.0”
ContentHow-To
Break FixFree Form
ScreencastsTopics, Posts
ScriptsOthers Sites
OrganizationBrowsePortal
Categories, TagsSearch
Portal SearchRelates to …
DEMO
QUESTIONS?