capital one pro bono program: engaging with non profit partners june 2009
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Capital One Pro Bono Program:Engaging with Non Profit Partners
June 2009
Capital One supports communities through three major focus areas: Education, Community Development, and Financial Literacy
Through Community Affairs, Capital One invests in programs that encourage education, community development, and financial literacy in each of the communities we serve.
We believe that partnering with our communities to focus on these three areas helps build safe, vibrant, and thriving neighborhoods - that is the key to economic success.
Both locally and nationally, Capital One directs resources strategically to maximize impact in the community
Board Service
NonprofitPartner
“The Multiplier Effect”
Pro Bono
GrantsVolunteerism
The Capital One Pro Bono program leverages the intellectual talent of our associates to deliver projects for community partners
HR
Legal
Finance
IT
BrandMarketing Pro Bono Program
In 2008, Capital One associates donated more than 2600 hours to 50 nonprofit partners resulting in more than $2MM worth of services
Experience confirms five keys to unlocking a successful pro bono project for both volunteers and the nonprofit
1. Be decisive
2. Keep the project on time
3. Understand roles & responsibilities
4. Be responsive and communicative
5. Understand what everyone wants from the experience
Capital One pro bono projects generally follow a consistent, repeatable process to deliver successful engagements
FulfillMatchAssess
Type of Request
PartnerCriteria/Eligible
Evaluate &Tell the Story
Intake Process leverages technology
for consistency
Associates acting as engagement managers
perform a significant role during this stage
Investing in our communities
Case Study: IT and Goodwill of Greater Washington
The Pro Bono InvestmentCapital One’s IT team reviewed the state of information technology at Goodwill of Greater Washington and provided an assessment, recommendation, and a high level plan of our findings. This included interviews with the CEO, department heads, the IT consultant and key stakeholders. The team then presented final findings and recommendations to Goodwill’s leadership team.
The OpportunityThe Goodwill of Greater Washington had an IT system that was antiquated and not serving the organization well. Capital One’s IT Corps conducted an assessment and helped Goodwill indentify what improvements should be made.
The ImpactAs a result of the pro-bono strategic assessment, significant improvements were made to overall processes, infrastructure, risk management, general procedures, and most importantly, productivity. With the recommended strategy, GGW realized more than $125K in annualized savings by delivering more efficient IT services.
“The input and value they provided was worth more money than we could afford. Our organization will grow because of the support of Capital One.” -- Catherine Meloy, President and CEO of Goodwill of Greater Washington
About Capital One IT Team
Capital One developed Tech Corps in 2006. Tech Corps is focused on growing the IT skills and capabilities of selected community based organizations. Services performed by Tech Corps include software training, computer lab builds, mentoring, and strategic planning Learn more about the company and its commitment to the community at www.capitalone.com
Common Impact and Capital One partner on landmark research study of nonprofit organizations
GOAL
Help nonprofits, and their funders, identify back-office investments that will build
long-term organizational sustainability.
APPROACH
Common Impact and Capital One began a three-phase research study to explore:• How much nonprofits invest in back-office functions such as marketing, IT, and HR• How to identify back-office investments that promote organizational strategy• How strategic investments promote long-term sustainability and impact
“We are thrilled to have the support of Capital One, without which this substantial research effort would not be possible.” – Theresa Ellis, founder and managing director of Common Impact
