capability presentation oracle technology practice
TRANSCRIPT
Capability Presentation
Oracle Technology Practice
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HCL Enterprise Application Services
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Platinum Partner for Oracle across the globe
Platform BPO partner for subscription based offering
Member of Product Strategy Forums
AIA 3.0 Co-development initiative
Beta partner for Fusion Applications
Dedicated Oracle Alliance across the globe – Joint Field engagements
360o relationship with Oracle
Oracle Connect
IBU & GBUs – Platform BPO, Health
Sciences GBU solutions, Track & Trace
Solutions for CPG industries
Field Sales – Joint field engagements with
Applications, Technology, Middleware GBU
teams of Oracle. Also reselling with Oracle
Product strategy & development –
Product Advisory committees,
Co-development Initiatives,
Enablement Initiatives
Support – Specific alignment to address
critical customer requirements
Consulting – Joint engagements
in select areas
Education – Content development
& delivery
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Oracle Practice Snapshot
HorizontalApplications1. Oracle E-Business
Suite 11i, R12,12.12. PeopleSoft 8.3,
9.0,9.13. Siebel 7.x, 8.04. JD Edwards –
XE & E1
Industry Applications1. Oracle Life
Sciences2. Oracle Utilities
New Dimension Applications1. OTM2. DemantraAnalytics1. OBIEE2. Hyperion
Global Rollout
Implementations, Configuration & Development
Design & Product Blue Print
Application Management/ Operations Consolidation
Upgrade and Migration
Assessment Services
Oracle Technologies1. SOA & BPM2. Portal and
Content Mgmt.3. IDM4. Database11g5. UCM
Co Development
Deployment & Maintenance
A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Oracle Partnership
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
Strategic Enablers
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Oracle Technology Practice
Among largest and fastest growing1
Strong Project Governance4
Oracle Relationship Leverage5
End-to-End Experience2
Service Offerings & Business Solutions 3
Oracle Oracle Technology Technology
PracticePractice
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Analyst Speak About Us
The Forrester Wave 2009 for North
American SOA System Integrators
HCL is a leader in set up of SOA Center of Excellence (COE) with the highest rating among the participants. HCL has the capacity to accelerate SOA adoption.
HCL is in joint top spot for overall SOA client work and account management and its maturity in current offering of SOA and BPM services
Butler Group profiles HCL’s Middleware & SOA Practice in 2009
Strong partnerships with integration vendors A scalable service line Comprehensive service suite, encompassing the SOA lifecycle and various integration
requirements IP content, frameworks, and packaged software that reduces the time to value
IDC Research says the following about HCL’s SOA practice in 2009
HCL’s vision is to help accelerate adoption of SOA and BPM in Global 2000 enterprises. HCL has developed a holistic and comprehensive service delivery architecture or framework,
called "business aligned IT” There is also an emphasis on creating SOA and event-driven solutions for financial services
Market Scope for SOA C&SI Services, North America, July 2009
HCL is best suited for: Companies looking for excellent SOA technical skills to complement in-house capability in large transformational efforts
HCL Technologies is rated Positive for complex, large-scale, global projects that employs end-to-end capabilities. HCL displays excellent technical skills in SOA
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Oracle Fusion Middleware Solution Spectrum
Application Integration
Process Orchestration
Service Bus
SOA Governance
SOA Assessment
B2B Integration
Web Services Mgmt
Universal Content Mgmt
Documentation mgmt
Web content mgmt
Digital asset mgmt
Universal Records Mgmt
Information Rights Mgmt
Imaging & Process Mgmt
Web Development
ADF OAF
WebCentre
WebLogic Portal
Oracle Portal
WCI (ALUI)
Access Management
Enterprise SSO
Provisioining
Federation
Directory Services
Identity Administration
Business Process Mgmt
BPEL Process Manager
Business Rules
Human Work Flow
BAM
Oracle Application Server
WebLogic
Fusion Middleware
High Availability
Oracle DB
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Highlights & Differentiators
Excellence Fusion Middleware Expertise
Oracle Certified Advantage Partner
Oracle UK Partner Award for Emerging Business Applications
Part of Regional Director Program for Fusion Middleware
Fusion consulting practice with credentials across the globe
Expertise in entire Oracle Fusion Middleware
Early visibility in emerging areas of the stack by closely working with Oracle
Co-development Partner for Oracle in PIP (Process Integration Packs) development on AIA (Application Integration Architecture)
Helping customers drive an organization wide services meta model to drive A2A & B2B information exchange
Dedicated Fusion Middleware Practice
SOA Assessment
Advisory on Oracle Fusion adoption
Expertise in entire Oracle Fusion Middleware stack
Expertise in delivering end-to-end services for wide range of Industry verticals
Beta Testing on 11g of Fusion Middleware Suite
Expertise in integrating Hetrogenous applications using SOA
Expertise in implementing Grid and Real Application Cluster (RAC) solutions
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HCL’s expertise with Oracle Fusion stack
Product Version 10g Version 11g
Oracle SOA Suite
Multiple large-scale implementations.
Helped stabilize 10g implementations of multiple clients.
HCL’s StaticAnalyzer tool for detecting performance issues.
Multiple large-scale implementations.
Migration Assistant tool for 11g upgrade.
Oracle AIA & PIP(s) Implementation of AIA foundation pack, Order
to Bill PIP & Agent-assisted Billing PIP for a large telecom customer in APAC.
Co-development of OPSM pip based on AIA 3.0 foundation. Slated to release now.
Oracle BRE
Implementation of 2000+ rules for a large medical-records processing company.
Implemented both rule sets and decision tables.
Oracle BAM BAM implementations for two large insurance providers.
Oracle BPM
One of the earliest adopters of the 11g BPM product. Implementation currently underway for a large medical-records processing company.
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SOA Suite Expertise
Solution Offerings Highlights
SOA Excellence
Iterative & Incremental Development approach to provide early ROI
Enterprise SOA assessment to advice customers on Oracle SOA adoption
Expertize in developing PIP’s as per AIA guidelines
Process consulting encompassing both Oracle BPA (ARIS tools focused) and BPM / BPEL
Application Integration
Architect, Implement and Deploy
Legacy modernization
Consulting Services
Strategic SOA Road Map Consulting
Enterprise Landscape Evaluation
Business Process Evaluation
EST (Enterprise SOA Transformation)
Infrastructure architecture and HA solution implementation
Monitor, Maintain and Support
GEAR (Gather Requirement-Explore-Assemble-Rollout) for Application Integration Implementation
Rapid development and implementation using HCL SOA Integration repository
Rapid Application Integration solutions:
Oracle eBusiness Suite
PeopleSoft
CRM (Siebel, Oracle)
Business Intelligence
Salesforce.com (SFDC)
Legacy & mainframe systems
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Content Management Expertise
Solution Offerings Highlights
ECM/UCM Excellence
Dedicated Enterprise Collaboration & Content Management Practice
Cohesive team of domain experts, functional analysts & technical architects
Well established methodologies & time-tested offerings
ECM Strategy
Knowledge Management
Imaging and Process Management
Content Integration Services
Enterprise Document and Web Content Management System Deployment
Platform Consolidation
Platform Migration (Content & Application migration, Version upgrades)
Information Rights Management Services
Records Management Services
Platform Support Services
Best Practices Implementation from 50 Business Scenarios
Across diverse Clients/Geographies
Robust ready-to-deploy Pre-Configured Templates
Integrated usability engineering process with in-house capabilities
Delivers WOW user experience within the technical boundaries
Acknowledged technology & functional leadership
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Portal Management Expertise
Solution Offerings Highlights
Portal Management Excellence
Extensive experience in developing portal and web applications using different technologies
End-to-End services through Custom solutions and Product customization & implementation
Iterative and Incremental Development approach to gain early ROI for clients
Dedicated User Experience Management (UXM) practice
Portal/Knowledge/Content Management Assessment
Information architecture and User Centric Design
Business Analysis of Extranet Access Management (EAM) needs
Consulting, Design & Implementation
Web Application Development & Maintenance
Version Upgrades, Migration & Outsourcing
Infrastructure assessment and Implementation
Solutions aligning client website goals & focusing on intuitive information access
Excellent understanding of requirements from the UXM perspective
To enable better online collaboration/interactions among Portal users
Expertise in providing better e-services to the employees, partners, customers, departments and citizens
Expertise in providing common, consistent look & feel to all the applications and processes of the organization
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Identity Management Expertise
Solution Offerings Highlights
Identity Management Excellence
Dedicated Oracle Identity Management team
Established methodologies & time-tested offerings
Multiple customer implementations reducing TCO
Identity Management and Security Assessment
Security and Access Management
Directory Integration
Enterprise Single Sign On (ESSO)
Provisioning Services
Auditing & Reporting
Infrastructure architecture and HA solution implementation
Monitor, Maintain and Support
Managing Scale
Managing identity growth
Enhancing Productivity
Increased productivity by automation.
Regulatory Compliance
Right people -> Right access -> Right resources -> Right time
Providing Security
Ensuring water-tight security in a global setup.
Increasing Customer Loyalty
Improve end-user experience
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Fusion Middleware DBA/Administration Expertise
Solution Offerings Highlights
Fusion Middleware DBA/Administration Excellence
Dedicated Fusion Middleware Administration/DBA practice
Extensive experience in implementing and maitaining High Availability solutions
Environment sizing and infrastructure architecting
Multiple Product capability
Fusion Middleware DBA Implementation Services
Fusion Middleware Administration/DBA services
RAC Implementation and support
Fusion Maintenance Services
Fusion Infrastructure Maintenance
Fusion Database Upgrade & Migrations
Health Check
Performance Tuning
Business Continuity
Oracle Database Implementation and Support
Proven experience in implementations of Fusion Middleware suite - Oracle Portal, SOA, WebCenter, WebLogic, IDM, ALUI, ECM/UCM
Experience in handling end-to-end Fusion middleware DBA services
Experience in handling large support engagements in Grid and Oracle Real Application clusters
Continuous operational efficiency improvement
DBA solution center
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Case Studies
Snapshot of Key Oracle SOA & BPM Engagements
End to end process orchestration and integration for a green-filed rollout – Insurance, India
SOA and BPM Implementation, where clients old Security Request Process was also re-engineered with SOA and BPM implementation into the new SRP – Bank, Europe
FSAH integration with PeopleSoft GL – Bank, Europe
Integration of PeopleSoft HR with 20+ custom systems – Hi-tech, US
FMW re-architecture by splitting the database and also in building the generic routing logic - Virtualization Software Provider, US
Built an integrated web services system to implement oracle communications suite as part of its transformation program - leading internet services company, ANZ
IT Lead Transformation which included rolling out multiple Oracle Applications – Largest General Insurance Provider in India
IT Backbone Setup and General Insurance Division enablement – Largest Bank in India
SOA based Integration and BPM
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The Client: The largest Bank provider in India embarked on a large scale IT transformation initiative in terms of setting up the General Insurance portfolio division and HCL is involved setting up the entire IT landscape to enable speedy initiation and management of policies, Claims for more than 25 products
The IT transformation initiative included rolling out multiple Oracle Applications (Siebel CRM, PeopleSoft HRMS, Oracle Financials), Documentum, SAS MDM and eBAO (Quote, Policy, endorsement, Renewal, Claims, Sales Channel, ARAP, Operational process)
Enterprise-wide BPM implementation covering 17 key business processes covering core Insurance, HRMS, Financials, Marketing, Content Management and Master Data Management
SOA based Integration for 113 touch points between various applications
Technical Scope (Oracle Middleware BPM, SOA)
Program / Project Management, Modeling, Design and Development MW SOA architects are providing guidance on enterprise architecture and guiding HCL teams on SOA principles, Service
Identification methodology and Business Process modeling & implementation best practices Enablement of Enterprise Data Model for all business process for future scalability and ease of schema usage
HCL Solution/Role
Phased and federated based release approach is being followed. Releasing quote and new policy issuance in release I and then followed by other process in subsequent phases
Model all Business Processes that span multiple applications in the BPM layer using BPEL to orchestratethe services
BAM and SLA management enablement
Approach
Customization of applications which is highly undesirable is avoided by encapsulating Business Process Logic in the BPEL layer Loose coupling of applications is enabled by using Application Integration Architecture
Benefits
Case Study: IT Backbone Setup and General Insurance Division enablement, for a large Bank in India
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Case Study: IT Led Transformation for an Insurance Provider
The Client: The largest General Insurance provider in India embarked on a large scale IT transformation initiative to modernize and automate 5000 branches to enable speedy initiation and management of policies.
The IT transformation initiative included rolling out multiple Oracle Applications (Siebel CRM, PeopleSoft HRMS, Oracle Financials), Documentum, SAS MDM & BI and EBao (claims and policy management)
Enterprise-wide BPM implementation covering 58 processes covering core Insurance, HRMS, Financials, Marketing, Content Management and Master Data Management
SOA based Integration for 108 touch points between various applications User Based Privileges and control using Oracle IDM across Operating office, Regional office and Head quarters
Technical Scope (Oracle Middleware BPM, SOA and IDM)
Program / Project Management, Modeling, Design and Development MW SOA architects are providing guidance on enterprise architecture and guiding HCL teams on SOA principles, Service
Identification methodology and Business Process modeling & implementation best practices
HCL Solution/Role
Break up of processes life cycle by Front office, Middle office and Back office functions Model all Business Processes that span multiple applications in the BPM layer using BPEL to orchestrate
the services For data-centric integrations, use the AIA-methodology to implement loosely coupled integrations using standardized canonical data
models
Approach
Customization of applications which is highly undesirable is avoided by encapsulating Business Process Logic in the BPEL layer Loose coupling of applications is enabled by using Application Integration Architecture
Benefits
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Case Study: Next Gen Application Development
The analysis of data across multiple back-end systems was mainly manual in nature with the overall process taking close to 8 weeks. The goal of engaging HCL was to:
Reduce analysis time to 2 weeks. Use leading edge tools to build a state of the art portal that provides self-service analytics to hospitals.
Business Objective
Use BPM to orchestrate the key processes to move the data across multiple back-end systems. Interleave the application steps with human approvals and data edits.
Develop the data models to capture and compute around 2000 measures that are used by the analysis modules. Use the power of Oracle Business Rules Engine to externalize the processing rules to compute the measures and enable
business analysts to model, test and deploy rules. Use Oracle Coherence as a stable in-memory cache to hold the patient data while the measures are computed and save
the data after completion. Develop analysis reports that allow the hospitals to identify measures that are not performing well and drill down across
multiple dimensions to identify in-efficiencies in the system.
HCL’s Approach
The Client: Is an industry leader in analyzing patient data, applying AI techniques and providing analytics to leading hospitals. Based in Amsterdam, the company has operations in the UK, USA and others. They publish 250,000 articles a year in 2000 journals and their archives contain seven million publications.
Oracle 11g BPM Oracle 11g SOA (BPEL, BRE) Oracle 11g Coherence Oracle OBIEE
Tools
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Practice Enablers
Thank you