capability card set · 2011. 6. 16. · business focus selection options: ability tests, work...
TRANSCRIPT
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right job right person
CAPABILITYCARD SET
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WHAT ARE THE CARDS FOR?
You can use the cards to:
>Definenewroles.
>Determinethecapabilitiesrequiredfortheteam andtherole.
>Clarifytheresponsibilitiesofanexistingrole.
>Developselectioncriteria.
>Identifyeffectiveselectionoptions.
THERE ARE 24 CAPABILITY CARDS AND 3 PRIORITY CARDS
Thecapabilitycards:
>Aregroupedbyskills,personalqualitiesandspecificknowledge(youwillneedtoincludethespecific knowledgecapabilitiesonthe4blankcardsprovided).
>Providebehaviouralindicatorsforeachcapability.
>Includebestselectionoptionsforeachcapability.
>Arenumberedforeaseofuse.
Theprioritycardsareincludedtoassistwhendeterminingtherelativeimportanceofdifferentcapabilities.
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HOW TO USE THESE CARDS
right job right person
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1. Bringtogetheragroupofpeopleeachwithaset ofcards.Forexample:theselectionpanelmembers,yourteam,othermanagersand/orclients.
2. Eachpersonchoosesfromthesetanagreednumberofcards(4-6)thattheybelievebestidentifiesthecapabilitiesneededfortherole.
3. Group members then discuss the reasons behind their particularchoices.Forexample:
>Criticalskills,knowledgeand/orqualitiesrequired fortheroleandteam.
>Capabilitiesrequiredforthefuturedirection oftherole.
4. Followingthediscussion,asagroup,reachconsensusaboutthecapabilitiesrequired.
>Thetruevalueofthisprocessistheconversationthatresults.Itrequiresmorethansimplytallying thecapabilitieschosenmostoften.
>Thisisalsoanopportunitytodeterminespecificcapabilities(i.e.specialistknowledge)notcaptured bythecards.
5. Usethecapabilitiesidentifiedtocreatethe selectioncriteria(aimfor4–6).
6. Usetheselectionoptionstoputtogetherapackagethatwillselectforthecapabilitiesidentified.
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Essential
Priority
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Essential
Priority
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Impor tant
Priority
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Impor tant
Priority
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Nice to Have
Priority
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Nice to Have
Priority
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Organisat ionalAwareness
Skil l 1
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OrganisationalAwareness
Individualswhodemonstratethiscapability:
> Are attuned to changing organisationaldynamics.
> Forgelinkswithotherteams andbusinessareas.
> Takeaccountofdifferentfunctions indevelopingplansandactivities.
Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.
Skil l 1
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ClientSer viceOrientation
Skil l 2
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ClientSer viceOrientation
Individualswhodemonstratethiscapability:
> Provideprompt,efficientandpersonalisedservicetoclients.
> Respondflexiblytoclientneeds.
> Arecommittedtodeliveringahighqualityoutputtoclients.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 2
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ProblemSolving
Skil l 3
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ProblemSolving
Individualswhodemonstratethiscapability:
> Seekallrelevantinformation forproblemsolving.
> Probeforthefacts.
> Analyseissuesfromdifferentperspectives.
> Areanalyticallyagile.
> Drawsoundinferencesfrom informationavailable.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 3
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ProjectManagement
Skil l 4
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Project Management
Individualswhodemonstratethiscapability:
> Consultandliaisewithkeystakeholders.
> Scheduleactivitiestoensureoptimaluse oftimeandresources.
> Monitorperformanceagainstobjectives.
> Producedetailedprojectplanswhere objectivesareclearlydefinedandactionstepsforachievingthemareclearlyspecified.
> Ensurethatkeyprojectobjectivesaremet.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 4
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DecisionMaking
Skil l 5
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DecisionMaking
Individualswhodemonstratethiscapability:
> Makerationalandsounddecisionsbasedonconsiderationofthefactsand alternativesavailable.
> Makequickdecisionswhererequired.
> Committodefinitecoursesofaction.
Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.
Skil l 5
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Per suasion and Inf luencingSki l ls
Skil l 6
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Per suasion and Inf luencingSki l ls
Individualswhodemonstratethiscapability:
> Areabletocreateconsensusandgainagreementtoproposalsandideas.
> Areabletostandgroundintheface ofopposition.
> Produceclearwrittencommunicationwhichisclear,conciseandisreadily understoodbytheintendedaudience.
> Areskilfulatnegotiating.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 6
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PresentationSki l ls
Skil l 7
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PresentationSki l ls
Individualswhodemonstratethiscapability:
> Makeanimmediatepositiveimpression onothers.
> Comeacrosswithpresenceandcredibility.
> Communicateorallyinamannerwhich isclear,fluentandwhichholdsthe audience’sattention.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 7
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Leader shipSki l ls
Skil l 8
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Leader shipSki l ls
Individualswhodemonstratethiscapability:
> Providetheteamwithaclearsense ofdirection.
> Inspireapositiveattitudetowork.
> Inspire a strong desire to succeed amongteammembers.
> Steerotherstowardssuccessful goal/taskaccomplishment.
> Promotediversityintheteam.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 8
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Strategic Thinking
Skil l 9
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StrategicThinking
Individualswhodemonstratethiscapability:
> Thinkatabigpicturelevel.
> Takealongtermview.
> Entertainwiderangingpossibilitiesin developingavisionforthefuture.
Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.
Skil l 9
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Written Communication
Ski l ls
Skil l 10
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Written CommunicationSki l ls
Individualswhodemonstratethiscapability:
> Writeinaclear,fluentandconcisemanner.
> Producewrittencommunicationswhichareappropriateandreadilyunderstood bytheintendedaudience.
> Organiseinformationinalogicalsequence.
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Skil l 10
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BusinessFocus
Skil l 11
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BusinessFocus
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Individualswhodemonstratethiscapability:
> Areknowledgeableaboutfinancialissues andresponsibilities.
> Arefocussedonknowingthebusiness ofanorganisation.
> Arefocussedondeliveringthebest outcomeusingtheresourcesavailable.
> Proactivelyseekmoreefficientways ofdoingbusiness.
> Focusonactivitiesandprojectsthatbringthebestbusinessreturnfortheteam/organisation.
Skil l 11
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Verbal Communication
Ski l ls
Skil l 12
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VerbalCommunicationSki l ls
Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.
Individualswhodemonstratethiscapability:
> Confidentlyconveyideasandinformationin aclearandinterestingway.
> Understandandmeettheneedsoftheir audience–(therightinformationtothe rightpeople).
> Activelylistentootherspointsofviewandwelcomeconstructivefeedback.
Skil l 12
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CrossCulturalAwareness
Personal Qualit ies 13
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CrossCulturalAwareness
Individualswhodemonstratethiscapability:
> Communicatewellwith,relatetoandseeissuesfromtheperspectiveofpeople fromadiverserangeofculturesand backgrounds.
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Personal Qualit ies 13
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Building Productive Networks
Personal Qualit ies 14
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BuildingProductive Networks
Individualswhodemonstratethiscapability:
> Areabletoestablishandmaintain relationshipswithpeopleatalllevels.
> Promoteharmonyandconsensusthroughdiplomatichandlingofdisagreements.
> Areabletoforgeusefulpartnershipswithpeopleacrossbusinessareas,functionsandorganisations.
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Personal Qualit ies 14
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Flexibi l i ty
Personal Qualit ies 15
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Flexibi l i ty
Individualswhodemonstratethiscapability:
> Areadaptable.
> Arereceptivetonewideas.
> Respondandadjusteasilytochanging workdemandsandcircumstances.
> Arenotboundbyoldwaysofdoingthings.
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Personal Qualit ies 15
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Teamwork
Personal Qualit ies 16
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Teamwork
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> Cooperateandworkwellwithothersinthepursuitofteamgoals.
> Shareinformation.
> Supportothers.
> Showconsideration,concernandrespectforothers’feelingsandideas.
> Accommodateandworkwellwiththe differentworkingstylesofothers.
Personal Qualit ies 16
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Drive andCommittment
Personal Qualit ies 17
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Drive and Committment
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> Areenthusiasticandcommitted.
> Demonstratecapacityforsustainedeffortandhardwork.
> Sethighstandardsofperformancefor selfandothers.
Personal Qualit ies 17
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Init itat ive
Personal Qualit ies 18
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Init iat ive
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> Areproactiveandselfstarting.
> Seizeopportunitiesandactuponthem.
> Originateactionandactively influenceevents.
Personal Qualit ies 18
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Coaching and DevelopingOther s
Personal Qualit ies 19
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Coaching and DevelopingOther s
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> Activelyseektoimproveothers’skillsandtalentsbyprovidingconstructivefeedback,coachingandtrainingopportunities.
> Effectivelyempowerothersbyinvestingthemwiththeauthorityandlatitudetoaccomplishtaskseffectively.
> Appropriatelydelegateresponsibilities tofurtherthedevelopmentofothers.
Personal Qualit ies 19
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EthicsandValues
Personal Qualit ies 20
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EthicsandValues
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> ModeltheTSSValuesandCode ofConduct.
> Servethegovernmentoftheday irrespectiveofpersonalpreferences.
> Actwithintegrityandhavehigh ethicalstandards.
> Inspiretrustbytreatingallindividualsfairly.
Personal Qualit ies 20
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Resi l ience
Personal Qualit ies 21
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Resi l ience
Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally
basedquestions.
Individualswhodemonstratethiscapability:
> Perseveretoachievegoalseveninthe faceofobstacles.
> Copeeffectivelywithdisappointments andsetbacks.
> Remaincalmandincontrolunderpressure.
> Accept constructive criticism in an objectivemannerwithoutbecomingdefensive.
Personal Qualit ies 21
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Specific Knowledge
Knowledge 22
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SpecificKnowledge
Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing
factuallybasedquestions.
Individualswhodemonstratethiscapability:
> Havedetailedknowledgeandexpertiseinrelationtotherole.
> Arecommittedtokeepinguptodateinspecialistareas.
Knowledge 22
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Specific Knowledgeof . . .
Knowledge 23
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SpecificKnowledgeof . . .
Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing
factuallybasedquestions.
Individualswhodemonstratethiscapability:
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Knowledge 23
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Specific Knowledgeof . . .
Knowledge 24
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SpecificKnowledgeof . . .
Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing
factuallybasedquestions.
Individualswhodemonstratethiscapability:
>
>
>
Knowledge 24