Laura G. CannonWestminster CO 80021

720-339-6374 (c) lgcannon@msn.com

Professional SummaryInnovative | Quality-Driven | Solution Provider | Exceptional Leadership, Project Management & Customer Service

Skills

Leader in business and strategic system optimization initiatives which create solid solutions for complex problems, with thorough grasp of technical components and business processes. Offers and provides clear guidance to implementing process development, improvement, and change that benefits the organization.

16 years of management & supervisory experience. Team based management style, excellent interpersonal and communication skills; Strong mentor and trainer. Led analysts in enhancing organizational strength and operational excellence. Met organizational needs and advance profitability.

11 years of Application Analyst experience with use, & and daily support of Siemens hospital Revenue Cycle application systems, tools, and requirements, including Invision, Signature, Soarian Scheduling, Resource Scheduling, Ad-hoc reports, OAS building & support, SUT testing, upgrade implementations, and HL7 interface testing and error resolution. Experience with process and training documentation, and staff training delivery. Strong organizational and time management skills. Thorough and precise in attention to detail.

Professional Qualifications & Work Experience

Siemens Invision Applications AnalystModis Healthcare IT Consulting April 2015 to Feb 3, 2016Supporting all aspects of Invision Patient Management at Denver Health Hospital during the implementation of EPIC. This includes Interface RTIF monitoring of inbound 3rd Party Coding transactions, Service Master, Profile, and all pathway maintenance and support. ICD10 Implementation – sole Invision PM (Patient Access) Analyst responsible for system readiness for ICD10 Implementation October 1, 2015.

Applications ManagerDenver Health – Denver, CO Sept 2014 to May 2015 Directly involved in the team structuring and driving the transition of analysts, duties, and support documentation back to Denver Health. Participated in the selection of Modis Consultant Analysts to fill positions supporting the Legacy systems being replaced with the EPIC Implementation. Managed a team of four Denver Health Analysts and six Modis Contractor Analysts.

Siemens Healthcare / Denver Health – Denver, CO Aug 2012 to Aug 2014Siemens was the outsourced Application support provider for Denver Health Hospital.

Managed Services Application Delivery Manager

Selected as Delivery Manager to fulfill contract to outsource applications support for Denver Health, due to my sophisticated and rigorous understanding of pathways, processes, and desired outcomes, and a thorough grasp of technical components and business operations.

Oversaw operations and directed teams of analysts supporting the Revenue Cycle and General/Financial Applications, which comprised 7 separate Applications.

Developed improved Application Routing Matrix for Help Desk Analysts.

Primary Leader between analysts and Denver Health; key player in strategic and tactical planning. Operational execution to comply with or exceed customer’s goals and requirements.

Applications ManagerDenver Health – Denver, CO Apr 2009 thru Jul 2012Managed 14 analysts across two teams supporting a variety of revenue cycle and general financial applications.

Prioritized operational tasks. Mentored analysts through upgrade coordination, implementation and communication processes. Manager escalation POC for all application on call tickets.

Provided management oversight and leadership through the enterprise-wide implementation of Siemens Soarian Scheduling.

Management Team participant in development of new Change Management application. Helped identify need; secured CM templates for recurring change tasks.

Managed project to update and develop new Help Desk Routing Matrix forms; oversaw Analyst review and revision requirements.

Maintained continual customer relationship-building with directors of Revenue Cycle, Admissions, and Associate COO of clinic services. Managed issues, needs, and common projects to confirm status and progress.

Team Award recipient for recovering $114,000 of missing EKG charges that did not post due to discovery of department reconciliation process that was not being followed.

Financial Applications SupervisorDenver Health – Denver, CO Sep 2004 to Apr 2009

Supervised Financial Applications Team supporting Revenue Cycle and financial applications in the IT department. Moved to Interim Manager Position in 2008.

Led strategic initiatives to enhance department goals, create solutions, and design better operational processes including documentation, enhancement and upgrade testing, change management review and approval, project implementation and communication.

Grew team from five to eleven analysts; changed a silo support model to team support structure.

Senior Application AnalystDenver Health – Denver, CO Mar 2004 to Sep 2004

Subject matter expert for support of all Invision Clinical pathways and point of contact for clinical staff using pathways.

Jewish Hospital & St. Mary’s HealthCare – Louisville, KY Feb 2001 to Mar 2004

Lead Systems Analyst Nov 2002 to Mar 2004Provided application architecture design and support of Siemens Invision Patient Management System in an ICO environment at Jewish Hospital, and four Regional facilities.

Lead Analyst on critical project to expand the length of the Invision system generated Patient/Encounter Number across all four integrated facilities.

Implemented OAS Gold platform and enhancements at Jewish East Clinic.

Responsible for management and application architecture support of the Invision Patient Management system.

Provided sophisticated pathway design enhancements based on customer needs.

University of Kentucky Medical Center – Lexington, KY Dec 1995 – May 2000

Manager/Technical Administrator IIResponsible for management and support of the system, as well as the over 250 clinic and hospital employees (local and remote) utilizing the Siemens Resource Scheduling system across the outpatient clinic and diagnostic areas. Worked closely with users in all clinical departments to define and support their needs. Supervised one support Analyst.

Assisted individuals at all levels of the organization, in the efficient utilization of the Resource Scheduling system, with ease of scheduling and patient satisfaction being the goal and expected outcome.

Responsible for analysis, application, and ongoing maintenance of all system modifications, including upgrades, utilizing online architecture tools.

Primary resource for support of HL7 registration interface between hospital’s ADT system and scheduling/physician practice management system.

Analyzed and developed all system generated Ad-hoc reports utilized for daily management of resource/patient appointment schedules, across approximately 50 specialty physician clinics.

Instructional Design - Developed, implemented, and taught curriculum designed to train clinic and hospital staff in effective and appropriate use of the scheduling system and maintenance tools.

Kentucky Medical Services Foundation, Inc. – Lexington, KY Apr 1985 to Dec 1995Kentucky Medical Services is the Physician Billing office for the University of Kentucky Medical Center

Information Systems Coordinator Jan 1989 to Dec 1995 Responsible for technical support of SMS Signature physician billing system, custom mainframe reports, registration interface, and remote network connectivity.

Part of implementation team for Resource Scheduling at University of Kentucky. Designed and implemented all of the customer requested customizations. Developed and ran the OLIE script that converted over 100,000 patient appointments into the new system, eliminating need for staff manual entry.

Primary resource for support of HL7 registration interface between hospital ADT system (HBOC) and scheduling/physician practice management system. Wrote a support manual on HL7 Interface error identification and resolution steps.

Supervisory oversight of Data Center Analyst.

Cash Application Clerk and Refund Clerk April 1985 to Jan 1989

Suggested need for the Refund Clerk position to further streamline Cash Posting procss, and wrote the job description that I ultimately filled. Reconciled all refunds processed though the Cash Posting departments.

Competencies and Achievements

Change Management Oversight/Process Development | Project Implementations| Beta Testing | Six Sigma/Lean | Upgrade Coordination and Communication | Training and Curriculum Development |OLIE script development |

Problem Ticket monitoring | SharePoint | Outlook | Microsoft Products – Word/Excel/Powerpoint

Key resource in developing, testing, implementing, and supporting HL7 interface between Hospital and Physician Billing Practice Management Systems.

Six Sigma/Lean Events – Team Member, Consultant, or Lead in over 12 Lean events including several planning RIEs in initial phases for new software implementations.

Education

Bachelor of Science Degree, Physical Education, Minor: Health Education.Eastern Kentucky University, Richmond, KY

Computer Science studies, 15 hours completed toward Associate’s Degree. Continuing education in related software support.

Certifications

ITIL v3 Foundation Certificate in IT Services Management Certificate #: GR750140968LC

Issue Date: 12 Dec 2014 Issued By: AXELOS Global Best Practice Denver, Colorado