candlelighters workshop assert yourself, build confidence and develop your potential
TRANSCRIPT
Assert Yourself, Build Confidence and
Realise Your Potential16th October 2017
Your agenda today
Success fundamentalsWhat is success?Success triadThe impact of attitude Strategies for building self confidenceAttitudes and communication
Your agenda today
Communicating effectively with different personalities
Why miscommunication occurs?6 key business communication issuesPersonality styles and communicationListening to truly understand peopleStyle compass
Your agenda todayThe mindset of influence
Attributes of influential peopleListening and influenceThe currency of influence- TrustConcepts of influence- Win-Win-WinWin people to your way of thinkingInfluencing behaviour change
Putting today into action- Assignments
Your Priorities
Tab 6
Introductions
What does this mean to me?
How can I use this idea?
What can I do right away?
Success leaves clues...
What’s your definition of success?
"Success is peace of mind, which is a direct result of
self-satisfaction in knowing you did your best
to become the best you are capable of becoming’’
"Success in life could be defined as the continued expansion of happiness
and the progressive realization of worthy
goals"
Tab1 p1
"Success is going from failure to
failure without losing enthusiasm’’
"The more you're actively and
practically engaged, the more successful
you will feel’’
"Success is liking yourself, liking what
you do, and liking how you do it’’
"If you carefully consider what you want to be said of you in the funeral
experience, you will find your definition
of success"
‘’If you love what you’re doing and it
pays the bills......that’s success’’
Why are some people more
successful than others?
Your personal Challenge!
30% more! Attributes, traits, qualities
Promoted!
p1
Find your replacement
Skills Attitude
Knowledge
• Communication• Influence• People• Trust
• Confidence• Enthusiasm• Drive• Resilience
p1
Definition... p2
A manner of thinking, acting or feeling that shows your disposition
The way you dedicate yourself to the way you think
3 Times When Stress Can Happen
4321
109876
5
Key Question
Can we control our attitude regardless of the situation or experience we find
ourselves in? Please discuss p2
Key Question
Where does a positive attitude
come from
p3
Key Question
Do you have a positive attitude?
Lets see...p5
Attitude self test p4
Attitude self test
p5
Attitude self test25-35 Oh dear! A victim of stinkin thinking
36-55 You’ve got a negative attitude-and need to work at it56-75 In big group of people who think they’ve got a positive attitude but don’t realize it could be so much better
76-95 You’ve got a good attitude and understand it could still improve
96+ You’re the greatest- because you think you are!
Comfort ZoneWhat is a comfort zone?
p6
Comfort ZoneWhat is a comfort zone?
Strategies for Developing Self Confidence
Self Acceptance
Positive personal traits, qualities, strengths
1. 2.3.4.5.
p7
Why is this a challenge for many of us?
Why is this a challenge for many of us?
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Our Focus
Strategies for Developing Self Confidence
Self Acceptance
Attitude we have towards our past successes and achievements
1. 2.3.4.5.
Self Respect
p7
Strategies for Developing Self Confidence
Self Acceptance Self Respect
Self Confidence
Self Direction
Attitudes Towards Others and Our Jobs
Please Read Page 9
Attitudes Towards Others and Our Jobs
Please Read Page 9
How people judge us...
Attitudes Towards Others and Our Jobs
Please Read Page 9
How people judge us...
What you say
How you say it
What you say... what you mean...!
NoNoYes
MaybeYesNo
We need I want
I’m sorry You’ll be sorry
What you say... what you mean...!
You’re in trouble
Go ahead...
We need to talk
Do whatever you want...
You’d better notYou’ll pay for this
later...
No...I’m not upset
Of course I am you moron!
Attitudes Towards Others and Our Jobs
Please Read Page 9
How people judge us...
What you say
How you say it
What you do
How you do it
How you look
4 Attitudes We Portray To Others
p10
Attitudes and Communication
p12
Attitudes and Communication
p12
Attitudes and Communication
Attitudes and Communication
Attitudes and Communication
Attitudes and Communication
Attitudes and Communication
Scenario 1
Scenario 2
p13
Something To Think About
35
65
30
6600
52,800
p14
Something To Think About
Communication
Definition?
The field of study concerned with the transmission of information
The imparting or exchange of information by speaking, writing or
using some other medium
Tab 2 p1
Why Most Miscommunication Happens
1. The sender fails to send an appropriate message to the receiver/recipient
2. The language used in the message is insufficient or inappropriate to communicate it’s intended meaning
3. Recipients interpretation of the message is not identical to what sender had intended
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
‘’In the name of efficiency a major source of redundancy will be eliminated in the coming weeks... Stay tuned’’
‘’Over the next two weeks, all departments will no longer have to print and file paper copies of all patient correspondence as back up to the electronically saved files’’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
‘’She cant do that’’
• SHE can’t do that• She CAN’T do that• She cant do THAT
‘I never said he stole money’
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
3. Trying to sound too professionalSenior leadership has determined via our process of blue-sky thinking, that to maximise our return on investment from employees the company must drill-down on the sources of departmental silo’ing
We believe employees must work more synergistically using best practices in conflict resolution to ensure we reach optimal productivity
Most Common Reasons for The Breakdown
3. Trying to sound too professionalSenior leadership has determined via our process of blue-sky thinking, that to maximise our return in investment from employees the company must drill-down on the sources of departmental silo’ing
We believe employees must work more synergistically using best practices in conflict resolution to ensure the reach optimal productivity
We want our staff to work better together so they get more work done!
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
3. Trying to sound too professional
4. Under explaining
Most Common Reasons for The Breakdown
1. Assuming presuming concluding
2. Avoiding face to face interaction
3. Trying to sound too professional
4. Under explaining
5. Over explaining
...’’did you understand that’’
...’’yes’’
Six Key Business Communication Issues
1. Language
2. Cultural diversity
Six Key Business Communication Issues
1. Language
2. Cultural diversity
3. Gender differences
4. Physical separation
5. Inter-personal; attitude, personalities
6. Status differences
Six Key Business Communication Issues
1. Language
2. Cultural diversity
3. Gender differences
4. Physical separation
5. Inter-personal; attitude, personalities
6. Status differences
Personality Stylesp2
Selling an Idea or Concept
Do’s and don’ts
p5
Levels of Listening
Are you listening?
Ignore
Pretend
Selectively
Attentively
Empathetic
Exercise in Empathetic Listening
The Mindset of Influence
What is influence?Tab 3 p1
The Mindset of Influence
What is influence?
What attributes/qualities do you associate with
influential people?
The Mindset of Influence
p2
The Mindset of Influence
p2
Listening and Influence
What has listening got to do with
influence?
p1
The Currency of InfluenceTrust
Definition of trust?One in which confidence is placed
The reliance on the character, ability, strength or truth about
someone or something p4
The Currency of InfluenceTrust
Definition of trust?List 5 people you trust
What actions and behaviours build trust?
p4
The Currency of InfluenceTrust
p5
The Currency of InfluenceTrust
Trust Works
p6
Concepts of Influence
Concepts of Influence
p10
Concepts of InfluenceHow to win people to your way of thinking- Selling your ideas.
p11
Concepts of Influence
p11
Concepts of InfluenceHow to win people to your way of thinking- Selling your ideas.
People I report to___________________________________________________
My peers___________________________________________________
My team___________________________________________________
My Family___________________________________________________
Clients/ customers___________________________________________________
Friends/others___________________________________________________
You
My Sphere of Influence
p12
My Sphere of Influence
Assignments
Tab 9
Assignments
Assert Yourself, Build Confidence and
Realise Your Potential16th October 2017