Candidate Information Pack

Membership Team Administrator

The RSPB need enthusiastic and passionate individuals with excellent people skills to join the RSPBs dynamic membership team and help Give Nature a Home

Job Title

Membership Team Administrator

Purpose of Job

To support, maintain and develop existing relationships with internal colleagues, external agencies, events organisers and venues.

Salary

14,350 to 15,350 per annum

Hours

22.5

Basis

Part Time

Length of Contract

Permanent

Primary Work Base

Lancaster

Line Manager

Events Co-ordinator

Main Duties

Provide assistance to the Regions Events Coordinators to research and book venues and events for the in-house Membership Development and People Engagement teams.

Be creative, make suggestions and offer ideas (e.g. for new events to attend) to ensure that the RSPBs membership continues to grow.

With the Events Coordinators, conduct retrospective reviews of event successes and address, and provide solutions to, challenges.

Use Microsoft Office packages (Word, Excel, Outlook, PowerPoint) to produce correspondence, documents, records and spreadsheets.

Complete all details of the Membership Development and People Engagement Teams events on the Territory Management System (TMS). Act as the main point of contact for TMS for the region and maintain knowledge of RSPB agency recruitment activities as listed on TMS.

To deputise, where appropriate, for the Event Coordinators by creating a calendar of events for Membership Development Officers and assisting senior members of staff to manage their teams.

Liaise with internal colleagues, external agencies, venues and events organisers to develop existing relationships and provide support.

Devise and maintain departmental systems and processes

Conduct financial/accounts administration, using the in-house finance system (EBIS)

Assist Events Coordinators in the promotion, planning and reporting for the Membership Development Teams contribution to the RSPBs National Campaigns, such as Big Garden Birdwatch and Big Wild Sleep Out.

Support the Membership Team to maximise opportunities for volunteer recruitment and retention.

Other Duties

To attend appropriate internal team meetings and training where appropriate, which may include possible nights away.

To liaise with other administrators and personal assistants within the region to ensure good communication and cross-team working within the region.

Occasionally attend events to engage the public with our work and help recruit new members alongside the MDO team.

To help maintain safe and efficient storage when overseeing membership resources.

Occasionally handles confidential information.

Occasionally travel across the North of England

To carry out any other reasonable duties as appropriate.

Essential Qualifications

At least 5 GCSE at grade C or above (or Olevel equivalent), to include English and Maths

Essential Knowledge, Skills and Experience

Admin/secretarial experience

Developing and creating databases

Engaging with the public on the telephone, email and face-to-face

Database management

Excellent time management and organisational skills

Excellent communication and effective interpersonal skills

Ability to prioritise and handle many tasks to tight deadlines

Able to work on own initiative

Persuasive Communicator

Working knowledge of Microsoft Office

Good team player and flexible attitude.

Enjoys working with a wide range of people including volunteers

Enthusiastic, friendly outgoing personality

Desirable Qualifications , Knowledge, Skills and Experience

Working with or managing volunteers

Knowledge of birds and conservation

Interest in the environment

How we expect you to work

The RSPB has seven key competencies that are important to our organisations success. We expect all employees to demonstrate the following behaviours in everything that they do:

Direction:

You ensure you have a clear direction and sense of common purpose that guides what you do and how you approach your work.

Energy:

You bring energy and urgency to the RSPB to motivate people to do the best they can.

Capability:

You build your own and other peoples capabilities, directly and indirectly.

Relationships:

You communicate effectively and build productive internal and external relationships

Change:

You support continuous improvement and change and constantly look for way to do things better.

Advocacy:

You act as an advocate for the RSPB.

Performance:

You get things done, achieve ambitious goals and the RSPBs aims.

In line with these competencies, the following behaviours are essential upon appointment to this particular role and will need to be part of what you do for you to add value to the RSPB:

Demonstrates enthusiasm for their work and the RSPB, (through consistently achieving set targets and KPIs)

Creates energy in people around them (regarding membership recruitment and beyond)

Is an advocate for what the RSPB stands for and is trying to achieve Generates support for RSPB

Consistently looks for ways to improve the way things are done

Demonstrates an interest in their own personal development.

How to apply

We would invite you to submit your CV and a covering letter quoting reference number A3830115 stating why your are interested in working for the RSPB and how your experience meets the key skills required.

Please send these to Anthony.hills@rspb.org.uk

If you require any further information about this post please contact Heather Hilton at heather.hilton@rspb.org.uk or 01524 581009

We will shortlist from the CVs received and invite these successful candidates to tell us more about their work experience and skills prior to any invitation to interview.

Closing Date

30 January 2015

Interview Date

10 February 2015

Who we are and what we do

(The RSPB exists to give nature a home. We help our birds, other wildlife and natural places survive and thrive.On our doorstep are woods and farmland, moors and marshes, cliffs and mountains. They are home to an astonishing array of precious but threatened wildlife. Every species is unique, but they are all connected to one another. And everyone one of them needs a home to survive.Sadly, many of our best loved and most iconic species cant find a welcome home here any more. Its our job to change this. A country thats not home to skylarks and puffins, red squirrels and hedgehogs is not a country any of us want to live in.To protect our threatened birds and other wildlife, we need to protect the places where they live. If we are taking care of nature, we are taking care of ourselves and future generations.)

The RSPB in a nutshell

The Royal Society for the Protection of Birds (RSPB):

Was formed in 1889 to counter the barbaric trade in bird plumes for womens hats

Has since grown into a world-leading wildlife conservation organization and now speak out for all birds and wildlife, tackling the problems which threaten our environment

Has over a million members, including more than 200,00 youth members

Has more than 2,000 active staff members and almost 18,000 volunteers, who donate more than a million hours of their time thats the equivalent of 600 full-time staff

Has a NET income available for charitable purposes of 89.3 million

Has more than 200 nature reserves covering 143,7800 hectares and home to 80% of our rarest or most threatened bird species

Has a UK headquarters, three national offices and eight regional offices

Has a network of over 150 local groups and more than 150 youth groups

Has an impressive global reach, with active projects and capacity building programmes in 26 countries and 8 UK Overseas Territories

Is the UK partner and leading player, in Birdlife International

Is the largest charity mail order operation in the UK, and also has the UKs most successful charity credit card

Volunteers

Volunteers founded the RSPB 125 years ago and remain a vitally important part of the organization today; there are approximately nine volunteers for every paid member of staff

Our volunteers bring a unique range of skills and qualities to the RSPB, help stretch our scarce resources and keep us in touch with grass roots.

Our Strategy, Mission and Cultural Values

Our Strategy

Our vision: A world richer in nature

Imagine this. Wild birds and other wildlife will no longer be declining. Nature is restored, enriching and sustaining the lives of people as a result. Such a world would guarantee that future generations have clean air and water, a stable climate, abundant and diverse wildlife, and a robust, diverse and sustainable economy.

Our long-term purpose: saving nature

We believe that:

There is a moral imperative to save nature

Nature is crucial for peoples quality of life and the planets life support systems

Birds are an integral part of the web of life

We are well places to stand up for birds and all nature

The is challenge is great, we must work with others to succeed

We need growing popular support

Our Mission

By 2020

Our work is both ur