CANDICE L CRAWFORD14077 Baldwin Court, Rancho Cucamonga, CA 91739 ◆ C: (909) 938-1334 ◆ candicecrawford25@gmail.com

PROFESSIONAL SUMMARYStrategic Planning capability within fast pace environment2+ years of strategic decision makingProven team player within multiple projects

S KILLSAnalytical thinker Experience with WinSQLStrategic planning capability Crystal ReportsRecruiting and hiring expert Knowledge of MS Office SuiteIndependent judgment and decision making Accurate and detailedPromotes positive behavior Critical thinking

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W ORK HISTORYCall Center System Manager, 05/2012 to CurrentCTi – Rancho Cucamonga, CA

Analyze deficiencies in document and payment collectionsAssist the Director of Production with analysis of account portfolios and develop specific work plans to effectively manage inventory and optimize workflowAssist the Director of Production with analysis, review, and synthesize information for call center and operational purpose and planningPrepare and distribute various reportsGather, synthesize and analyze data to identify trends and patternsMake recommendations to the Director of ProductionProvide various forecasts to Director of ProductionWork with collection management team for creating ad hoc reports and team strategiesCollaborate with other departments to reconcile reports and data

Executive Administrative Assistant – 05/2012 to 11/2012 Recruiter – 11/2012 to 11/2013 Production Analyst – 11/2013 to 04/2015 Call Center System Manager – 04/2015 to current

Administrative Assistant/ Receptionist, 06/2008 to 05/2012Bamboo Leaf Body Wellness – Upland, CA

Assist customers online as well as in office.Schedule appointments as needed and answer phones.Process online orders, manage inventory and restock products, as well as website item listing.Verify Insurance and cashier.Order and distribut office supplies while adhering to a fixed office budget.Direct guests and route deliveries and courier services.Greet numerous visitors, including VIPs, vendors and interview candidates.

Administrative Assistant/ Receptionist, 05/2005 to 09/2007 Johnson, Mormino & Crawford, LLP – Ontario,CA

Manage office supplies, vendors, organization and upkeep.Answer and manage incoming and outgoing calls while recording accurate messages.Open and properly distribute incoming mail.

Greet numerous visitors, including VIPs, vendors and interview candidates.Obtain signatures for financial documents and internal and external invoices.Process client rebate reconciliation, reporting and check requests.

EDUCATIONBachelor of Science: Kinesiology, March 2010California Polytechnic University - Pomona, CAMaster of Science: Healthcare Administration, August 2014University of Phoenix