canadian construction association€¦ · • we need to be creative in where and how we work. •...

Canadian Construction Association

Navigating COVID-19: Managing your workforce remotely

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April 9, 2020

2© 2020 KPMG LLP, a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International.

With you todayJennifer McCarthy

Senior Manager, Advisory, People & ChangeKPMG in Canada

647 293 0661 | [email protected]

Augusto Patmore

Partner, Advisory, InfrastructureKPMG in Canada

416 777 3277 | [email protected]

Jenna Kirk

Senior Manager, Business LawKPMG in Canada

403 691 8284| [email protected]

mailto:[email protected]




AgendaMaintaining culture with remote working routines

Mental health and well-being: Maintaining strong connections, fitness and prevention of isolation anxiety

Agnostic digital tools for information sharing

Increasing cyber vigilance / protection in a remote working environment

Strategies to boost morale

Maintaining culture with remote working routines


An unexpected and unprecedented circumstance has hit our worldAnd has forced our workforce to go remote

• The rapidly evolving situation requires us to be flexible, agile and think differently about the way we work.

• We need to be creative in where and how we work.

• For some employees, the creativity and collaboration that they bring to the workplace is limited.

• The whole experience is just overwhelming!


How this applies to you

We understand how industrial companies such as those in construction or manufacturing are different from service organizations (e.g. banks, insurance, consulting, engineering consulting)

• Remote work is not fully possible in a construction project or factory

• The reason for this webinar is to offer some ideas typically offered to our clients with office staff, that will hopefully apply to you as well

• We hope you find the session useful


COVID-19 is forcing employers to quickly get their workforces up and running remotely

Insertmockup here


The move to remote working

Only 3.4% of the NA population was working from home before COVID-191

44% of employers did not even offer remote working options2

88% of businesses have now moved to remote working due to COVID-193

67% of Businesses have made investments in remote work / telecommuting tools4

5M K-12 students in CA impacted by COVID school closure5

77% of consumers are open to using telehealth, but only 19% have access6

Sources: 1,2) Global Workplace Analytics, 3) Gartner, 4) IDC March 2020 5) StatsCan 6) Fairhealth 2019


How to maintain culture with remote working routines?

Flexibility allows us to adapt more easily to otherwise stressful and difficult situations without becoming overwhelmed. We suggest focusing on the following practices to thrive in a remote work environment.


Setting up your workspaceA clean and dedicated workspace is the fundamental step in allowing you to focus on your work while doing it from home.

Ergonomic set-up

Maintain good computer hygiene

Take in account safety considerations

Remote access to your company’s resources

Set up your computer and make sure you have all

necessary hardware and applications ready.


Tips for Working from HomeWorld Economic Forum

https://www.linkedin.com/posts/world-economic-forum_coronavirus-productivity-activity-6645299581082976256--D1b/


How to maintain good remote routines?Consider all the people you will need to “manage” – your boss, your colleagues, your staff, your families, yourself.

1. Set expectations

2. Communicate

3. Be flexible and patient

4. Maintain your mental health and well–being

5. Learn how to work from home with kids


Working from home with kidsWith your new work-from-home routine, you will need to adjust your workday to accommodate personal commitments, including taking care of children while schools and daycares are closed.

Set time to step away from work and check in

Teamwork with spouse/partner

Dedicated space for your children’s online classes and

schoolwork

Schedule meetings with your children’s routine in mind

Prepare lunch and snacks the night before so they are on

hand the next day

Schedule activities for your children so they remain occupied and know what to expect during the day


Helping your teams improve collaboration

87% of remote workers feel more connected to their team when using video conferencing1

Security is important: trade secrets are shared in as many as 1 in 5 online meetings2

58% will use mobile phones to join meetings when working remotely, not just laptops3

Sources: 1) Cisco, 2) Forrester, 3) Cisco


Leading a team

Clearly communicate and provide meaningful

performance feedback

Clarify team member responsibilities

Provide clear timelines

Keep team members updated

Be available

Consider lifestyle and personal commitments

Role and expectations of a team leader in a virtual environment

Give timely appreciation

Activate the buddy system

Foster a positive team environment


Leading meetingsLeading virtual meetings can be challenging. We recommend you follow these steps to improve your success.

Before

During

After

Choose the right physical space, set the appropriate mode, consider time zones, have an agenda, test your connectivity in advance and know your Plan B.

Check in on people’s well-being, set expectations for online participation, use video to enhance communication, shout out praise to those who deserve it, keep up engagement by calling upon various team members to speak up, no multi-tasking, recap action items.

Summarize the discussion and actions, email all participants.

Strategies to boost morale


Here are some practical strategies to consider

• Employers can apply for work sharing SUB or wage subsidy to avoid layoffs

• Use this as a time to introduce or improve corporate policies

• HR and recruitment to assess current and future needs

• Estimate impact of site closure (re-forecast cost and schedule)

• Work on project claims to ensure insurance firms or owners respond to their contractual

obligations to compensate

• Consider diversification of the business and new markets

• Prepare for some really good proposals and work you can look forward to in the fall!


Here are some actions to boost morale

Put a spotlight on the good news!

Start meetings by sharing what you are

grateful for

Have a large team? Do a 30 minute “radio show”

Share your music playlists

Share recipes

Enjoy a virtual lunch/coffee together

Coordinate a virtual team activity

Mental health and well-being


Maintaining connections & prevention of isolation

Connect with others

Manage your media and

information

Think about your new daily

routine

Help and support others

Get the facts

Tools for information and document sharing


Collaboration tools

Increasing cyber vigilance


Working remote securely amidst COVID-19

Increasing cyber vigilance

Organizations need to be aware of heightened cyber security risks related to remote working due to COVID-19. Remote workers have access to data, information, and network resources. This will attract imminent attention from bad actors.

• Expect an increase in phishing attempts, especially targeted attempts towards VIP credentials. Be wary of requests that break corporate policy.

• Be wary of anything “urging you” to access information via a third-party or attachment files, especially if it is related to COVID-19.

Increase of remote workers will attract imminent attention from bad actors


Working remote securely amidst COVID-19Cybersecurity considerationsTo ensure that employees are aware of the risks of phishing attacks associated with the outbreak, here are some recommended tips to communicate to your teams:

5. Personal devices are generally against most organizations usage policies, but if special approval has been provided to perform work tasks, ensure that systems are updated and have proper antivirus software installed and you do not store any unnecessary data or documents within them.

6. Watch for phishing attacks – treat Coronavirus-themed emails with great caution

1. Use only trusted Wi-Fi networks, and be mindful of the risk.

2. Use precautions when in public; there is increased risk of device and data theft (all connections should be encrypted).

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Comply with your organization’s

cybersecurity policy

3. Only use sanctioned company devices and services for handling company data (use a VPN): If you require company devices to work from home, ensure you use approved work-from home technologies and services - do not use third party services.

4. If you require company devices to work from home, ensure the following:- A formal approval from technology

staff to borrow devices.- An assurance that required security

software is properly installed.

A guide to robust business continuity planning

Leading successfully in turbulent times

To stay updated with our latest insights, visit our COVID-19 resource centre • The business implications of coronavirus: Embedding resilience

Additional resources• Leading practices for working remote• COVID-19 frauds and scams: How to protect yourself?• Maintaining business resilience in the face of COVID-19

https://assets.kpmg/content/dam/kpmg/ca/pdf/2020/03/leading-successfully-in-turbulent-times.pdf

https://home.kpmg/ca/en/home/insights/2020/03/the-business-implications-of-coronavirus.html?utm_medium=Email&utm_source=ExactTarget&utm_campaign=

https://assets.kpmg/content/dam/kpmg/xx/pdf/2020/03/leading-practices-for-remote-working.pdf

https://assets.kpmg/content/dam/kpmg/in/pdf/2020/03/forensic-covid-19-frauds-and-scams.pdf

https://advisory.kpmg.us/content/dam/advisory/en/pdfs/2020/perspective-on-coronavirus.pdf

Questions?

Thank you

kpmg.ca

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

© 2020 KPMG LLP, a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

The KPMG name and logo are registered trademarks or trademarks of KPMG International.

http://kpmg.ca/

https://www.youtube.com/KPMGCanada

https://www.youtube.com/KPMGCanada

https://twitter.com/KPMG_Canada

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canadian construction association€¦ · • we need to be creative in where and how we work. •...

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