can i help you now? how about now?
DESCRIPTION
Can I Help You Now? How About Now?. Providing Roaming Reference Without Becoming a Stalker Librarian. Presenters. Allison Ringness, Glendale Community College Nicole Sandberg, Glendale Community College. Project Background. LSTA Collections Category Grant - PowerPoint PPT PresentationTRANSCRIPT
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Can I Help You Now? How About Now?
Providing Roaming Reference Without Becoming a Stalker Librarian
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Presenters
Allison Ringness, Glendale Community College
Nicole Sandberg, Glendale Community College
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Project Background
• LSTA Collections Category Granto “Develop library services and provide all users access to
information”o Roaming reference a useful expansion of library services
• Grant Guidelineso Pre-testo Tie outcomes to needso Measurable outcomeso Grant guidelines contributed to project success
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Literature Review
• Lotts, Megan, and Stephanie Graves. "Using the Ipad for Reference Services." College & Research Libraries News 72.4 (2011): 217-220. Academic Search Premier. Web. 29 Oct. 2013
• McCabe, Kealin M., and James R.W. MacDonald. "Roaming Reference: Reinvigorating Reference Through Point of Need Service." Partnership: The Canadian Journal Of Library & Information Practice & Research 6.2 (2011): 1-15. Library, Information Science & Technology Abstracts. Web. 29 Oct. 2013.
• International M-Libraries Conference, Ally, M., & Needham, G. (2010). M-libraries 2: A virtual library in everyone's pocket. London: Facet. Ask us upstairs' : bringing roaming reference to the Paley stacks. Fred Rowland, Adam Schambaugh
• MacDonald, James, and Kealin McCabe. "Iroam: Leveraging Mobile Technology To Provide Innovative Point Of Need Reference Services." Code4lib Journal 13 (2011): 1-7. Library, Information Science & Technology Abstracts. Web. 4 Nov. 2013.
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Definitions
• Alternative nameso Roving referenceo Mobile referenceo Point-of-need reference
• Roaming reference at GCCo Additional to reference desk
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Stalker Librarian
Getty Images
Can I help you now?
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How about now?
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Survey Design
• Establish the needo Measure whether service
removes barriers to access
• Short and sweeto Fast for students to
completeo Fast for librarians to code
• Codingo Service receivedo Location returned
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Survey Delivery
• Advertise in high-traffic areas
• Low-tech toolso Colored papero Paper boxeso Coffee!
Allison Ringness
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Roaming: When
• November 12-23, 2012
• Day and early evening• 34 shifts total
• Shifts covered class change• Observed at desk that this is a busy time
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Roaming: Where
• GCC Library layouto Service deskso Computer
commonso Stacks
• Route• Through stacks
• Reference backup
http://lib.gccaz.edu/lmc/building/map/lmcmap.html
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Roaming: Who
• Full-time librarians
• Available to attend planning meetings
• Small group easily trained
• Able to gather feedback immediately after pilot
• Involvement in planning resulted in high buy-in www.beautiful-libraries.com
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Roaming: What
• 34 Roaming “shifts”
• One librarian per shift
• Continue regular reference desk service
• Look for lost, confused students
• Greet
• If student refuses help, move on!
• Technology
• Statistics
• Modified version of desk statistics
• Measure student reactionIntelFreePress via Wikimedia
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Did Our Service Meet a Need?
• 101 Interactions
• Plus normal Reference Desk traffic
• Although students had been to desk, not en route to desk when met in stacks
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Did Students Really Want Roaming Reference?
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Did Students Really Want Roaming Reference?
• Yes!
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When do students need help?
• Confidence not equal to competence• Students thought they needed help finding books• But librarians answered more reference than directional
questions
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Where do students need help?
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Were we stalkers?
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Were we stalkers?
No!
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Project Conclusion
• Implementation
• Need was established
• Stakeholder buy-in
• Unexpected learning opportunities
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Questions