campus user guide (international) - edexcel, btec, lcci ... · pdf file6 campus user guide for...

Campus User Guide (International) April 2011

For further information contact us:

Tel. +44 (0) 2476 518951 Email. [email protected] www.lcci.org.uk

Customer Support

2 Campus User Guide for EDI Centres April 2011

Contents

1 Introduction 3

About this User Guide 3

System Requirements - to run Campus and Administer Tests 3

System Security 3

Data Protection 4

2 Process overview 5

3 Logging into Campus 6

Select Centre 8

Opening Multiple Windows and Tabs 8

4 Scheduling examinations 9

Single Entry 11

Bulk Entry (multiple candidate enrolements) 11

Scheduling Re-sits 12

Series Entries 12

5 Searching Campus 13

Order Search 13

Candidate Search 14

Viewing a Candidate’s history 15

6 Viewing results 16

7 Troubleshooting 18

8 Frequently Asked Questions 19

9 Helpline 21

Campus User Guide for EDI Centres April 2011 3

1. Introduction

About this User Guide The purpose of this User Guide is to help you understand and operate Campus, EDI’s examination management system. The User Guide is written for centre staff and makes the following assumptions: You know how to use a personal computer. You are familiar with Microsoft Windows operating system. The computer you are using meets system requirements.

System Requirements - to run Campus and Administer Tests Campus will operate (albeit a little slower) with a lower specification, however the preferred system requirements are: OS: Windows Platform Browser: IE 6.0 or above Screen Resolution: 1024 * 768 or above Client Software: Adobe Acrobat 7.0 or above Internet Connection: 1Mb broadband minimum Firewall and Proxy Servers:

If you are running any type of Firewall or Proxy Server please allow the IP Addresses below:

195.200.131.227

195.200.131.228

Ports 80 (http port) and 1935 (flash port) also need to be configured to allow the EDI web addresses below:

http://www.ediplc.com/edi/Web/edi/index.aspx

http://www.goalonline.co.uk/Web/goalonline/candidate.htm

http://www.ediplc.com/diagnostics/

http://onlineassessments.ediplc.com

System Security Campus has been designed to offer different levels of permission. Logging in to Campus requires three unique identifiers. These are: centre code, user name and password. Please ensure that you have an individual login for each user of Campus as this will assist in audit tracking on the website and security of candidate data. Centre Coordinators will be provided with a unique password. In addition, each centre also needs to identify which centre staff will be using Campus and the levels of permissions that need to be assigned, (currently View Only and Full Access) and they too will then be given unique passwords. Please do not disclose your password to any person who does not have either centre or EDI authority to access Campus. If you are in doubt, please seek advice from International Enquiries.

http://www.ediplc.com/edi/Web/edi/index.aspx

http://www.goalonline.co.uk/Web/goalonline/candidate.htm

http://www.ediplc.com/diagnostics/

http://onlineassessments.ediplc.com/


Data Protection As access to Campus is managed through controlled passwords, this provides greater security within centres and the ability to track through proper audit trail registrations and orders. In addition, each candidate enrolment within Campus is assigned a unique learner number or candidate ID. This means that centers’ cannot enroll a candidate twice under different numbers, and when making claims, Campus will only allow a claim to be made against the correct units, preventing duplicate claims.


2. Process Overview

Login to Campus

Select a delivery type

and examination date

Register Candidates

Receive results /

certificates

Select a subject /

diploma

Administer Examinations and

Return Materials


3. Logging into Campus Step 1 Go to www.lcci.org.uk. Click Customer Login and this will take you to the screen shown below. Select: Campus - Login

Step 2

Enter your Centre Code, and then your unique user name and password. Please note: Every Campus user should have his / her own user name and password. These details should not be generic or shared with colleagues.

This section explains how to login to Campus and, where applicable, how to select centre information.

http://www.lcci.org.uk/


Step 3

Click Login. Depending on your centre profile you will now be presented with one of two screens. If you are the main administration centre and have several centres within your remit, you will be presented with a screen that allows you to select the centre you wish to view/administer. If this does not apply, your centre will be automatically selected and you will be able to continue with your registration (via the Business Sector Selection Screen).


Select Centre This applies only to those centres whose profile contains multiple centres. Step 1

Enter the Centre Code or Centre Name for the centre you wish to select and click Search. Campus shows all matching centres in your profile. If you are unsure of the centre code or name, leave the field blank and Campus will show the full list of centres in your profile.

Step 2

Click on the centre you want to select. Campus will show the currently selected centre in the header.

Opening Multiple Windows and Tabs You can have more than one Campus window or tab open at one time, enabling you to (for example) look at more than one candidate’s details at the same time. To open another window in Internet Explorer, press Ctrl + N. If you are using version 7 of Internet Explorer, press Ctrl + T to open a new tab.


4 Scheduling Examinations Step 1

Select Candidate Enrolment from the menu on the left hand side of the screen. Step 2

Examinations are organised into categories according to Business Sector. Select the Business Sector you require from the list. For example, English for Business is listed under Languages and Accounting is under Finance. Alternatively if you know the specific subject code or title, you can enter these details in the selection field, or enter keyword(s) and click Search. Step 3

Having identified the required Business Sector you are now ready to select the specific subject. You will only be presented with those products that your centre is approved to deliver.

Select the subject you wish to schedule against and then continue to Step 4. Please note: Examinations that are mandatory within a product will be preselected and cannot be removed i.e. JETSET Reading, Listening and Writing or English for Business (Reading & Writing). Candidates cannot be registered for the optional units only. Step 4

This section guides you through the process involved in scheduling examinations and re-sits for candidates


Select the assessment method by clicking the drop down boxes. You will be presented with a number of options for how the test is to be delivered: On-Demand: Paper based test, taken when required Series: Paper based test, taken on a particular day specified by EDI On-Screen: Computer based test taken at http://www.ediplc.com/examsonline/candidate

over the internet. If taking on-screen tests, please make a note of the centre code, order number and candidate number. This information can be found on the attendance register. Step 5

A calendar icon appears at the right hand side of the box. Click on the calendar icon and choose the date of the test. You can only select dates that are valid for the assessment method selected and you can only schedule a single test using a particular assessment method on a particular day. The calendar icon will appear like the one shown below:

If an examination is already scheduled on that day the date will appear in blue by clicking on the day you will bring up a link to the order. You can then go into the order and click Edit Registration to add/remove a candidate to the existing test. Step 6

Enter a Purchase Order number. Step 7

Click Continue. You are now ready to register the candidates for the examination.

http://www.ediplc.com/examsonline/candidate


Single Entry Step 1

Enter the candidate details in the relevant fields. Mandatory fields are marked with an asterisk (*). You can enter the date of birth in the format of DD/MM/YYYY or select the date of birth from the calendar. You can quickly move between dates in the calendar by clicking on the month to see all the months in a selected year, and clicking on the year to see a decade. If the candidate has already been registered for a previous examination they can be located by entering either their candidate number or one or more personal details and clicking the Add button (please note that to search for an existing candidate you should click this button twice).

Bulk Entry (multiple candidate enrolments) Step 1

From the candidate enrolment screen, click Bulk Entry. The following screen will appear:

Click Display Instructions for online help which explains the criteria and format required for bulk entry.


Step 2

Follow the online instructions provided. It is important to note that when carrying out a bulk upload, you must be registering candidates for the same examination; you cannot mix and match between awards. Please contact International Enquiries if you would like a template of the spreadsheet/database structure, which matches that of Campus.

Scheduling Re-sits You schedule a re-sit for an examination in the same way as scheduling the original examination.

Series Entries Entries for Series examinations must be processed by the closing date detailed in annual Operations guide. Entries submitted to EDI for processing must be received by the closing date – entries received after the closing date may not be accepted. Series requisition form and candidate entry spreadsheet and full guidance on their completion are available for download from the LCCI IQ website.


5. Searching Campus

Order Search This view is used to access information on candidates scheduled to sit examinations. Step 1

Click Order Search from the left hand side of the menu. The following screen will appear:

Within the search window you have the option of two levels of search. Option 1: Simple

The window automatically opens at the Simple Search. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 2: Advanced

To use the Advanced Search, click the Advanced tab to access the detailed search fields. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen.

Information within Campus can be accessed through two different searches: order and candidate.


Candidate Search This view is used to access information on orders for a particular candidate. Step 1

Click Candidate Search from the menu on the left hand side of the screen. The following screen will appear.

Within the search window you have the option of two levels of search. Option 1: Simple

The window automatically opens at the Simple Search. Enter all or part of the selection criteria (entering candidate, registration or order numbers gives the quickest results) and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen. Option 2: Advanced

To use the Advanced Search, click the Advanced tab to access the detailed search fields. Enter all or part of the selection criteria and click Search. Your results will be displayed. You can navigate back and forth using the search buttons at the top of the screen.


Viewing a Candidate’s History The candidate search screen gives you a view of all the orders for a candidate, but does not show you the results of their examinations. Step 1

From the main menu, click View Candidate History.

Step 2

Enter a candidate number or part of the candidate’s name. Step 3

Click Search Candidate History. All the examinations the candidate has been registered for / taken since November 2006 are displayed, along with the details of each one. Scroll right to see the full details.


6. Viewing Results

Step 1

Click Order Search from the left hand side of the menu. The following screen will appear:

Step 2

In the Simple Search mode enter search criteria and click Search. The results of your search will be presented as shown below:

Step 3

Click the + sign on the left hand side of the list. This will open up the order details.

This section guides you through the process of viewing results of examinations using the order search function.


Step 4

Click anywhere on the order details to access the order screen.

Step 5

Click View Candidates to see the candidates’ results in the test.


7. Troubleshooting

I have put in my user details but I cannot gain access to Campus Check that you have entered the correct details. Campus requires centre code, user name,

and password to enable login.

Check that pop-ups have been enabled and that your firewall usage is at an appropriate level.

Check that you have the right level of user access with your centre administrator or EDI. I am using Campus and it seems very slow Check to see if your internet connection is faulty. Check to see if your system meets the minimum requirements (see page 5).

This section sets out a range of simple diagnostics should you

experience operating problems.


8. Frequently Asked Questions

1. What is the URL for Campus? http://campus.ediplc.com

2. Should pop-ups be enabled or disabled?

Pop-ups are no longer required to be enabled in the current version of Campus.

3. What is the minimum connection speed that Campus works with?

Campus will operate with 56k dial up although 1MB broadband is preferred.

4. When registering using the bulk upload mode, does it matter what order the information is presented?

Yes. The bulk upload operates to a fixed format. The exact format information is available on the bulk upload page.

5. What date format does Campus require?

DD/MM/YYYY

6. How can I quickly change the date in the calendars?

In most of the calendars in Campus, clicking on the month shows you a 12 month period. Then clicking on the year shows a 10 year period. Use the left and right arrows to move between periods.

7. Is the login to Campus case sensitive? No. Campus login works in upper and lower case.

8. When using the bulk upload is it possible to upload different qualifications for candidates?

No. Bulk upload operates on the basis of common centre, common qualification, multiple candidates.

9. In the scenario of hub and satellite centres, does the hub see the same as the satellites?

Yes and a bit more. Where a centre’s profile extends to other centres, then the main administrative centre has full access/functionality across all ‘sub’ centres.

10. Do all EDI products follow the same stages within Campus?

No. The product type determines the number of stages in the process.

11. What happens in Campus if there are more than 100 candidates in a single registration ID?

Campus splits the order. In other words, for a single registration ID you can have multiple order IDs.

12. How do you move back and forth within Campus where there is no visible back button?

Many of the tabs within Campus also double up as back buttons. You can also use the browser back button in certain places where it does not interfere with the Campus functionality.

13. Apart from reference, what is the purpose of the Purchase Order field?

It is used for the consolidation of invoice information.

14. How do candidates access the online test system?

Once the centre has registered a candidate for an on-screen test, the candidate can sit the test at http://www.ediplc.com/examsonline/candidate

http://campus.ediplc.com/

http://www.ediplc.com/examsonline/candidate


15. What code(s) should candidates use to access the online test system?

They will need the centre code, order number and candidate number. These can be found in the attendance register.

16. Within Campus how do you know what a centre is approved for?

The products that appear on screen and are available to the centre to purchase reflect what the centre is approved to deliver.

17. Does Campus prevent the user from causing duplicate registrations, ie same candidate two candidate numbers?

Yes.

18. As each stage is progressed within Campus is the audit trail user operator specific?

Yes. Passwords are allocated to individuals and so the system tracks who processed orders, certificates etc.

19. For examinations at what stage are results accessible?

Centres will have access to results in the same time period as EDI.

20. How can centres find out when to expect certificates/result slips?

Campus has an inbuilt tracking system accessible to all centres.

21. What is an opportunity type? In Campus this describes how a product is delivered, eg On Demand, On-screen etc.

22. Will I be charged for re-sits? Yes. Each time a candidate is scheduled to sit an examination a charge will be made.

23. Can I open more than one Campus window or tab?

Yes, you can open a new window in Internet Explorer to look at another part of Campus using Ctrl + N. If you are using Internet Explorer 7 or later, you can open another tab using Ctrl + T.


9. Helpline EDI has set up a dedicated team to provide telephone support for those queries that can not be answered by the User Guide. This support will be available from 8:30am to 5:00pm Monday to Friday. When you call the Customer Support team, an operator will first ask you to describe the problem. To help us to help you, we ask that before you contact the team, you: Record the sequence of steps leading to the problem

Record the text of all error messages encountered

Should the problem not be resolved at the time of your call, the team will note your contact details and call you back (or email you) with regard to progress and resolution.

Telephone: + 44 (0) 2476 518951

Email: [email protected]

mailto:[email protected]


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EDI

International House

Siskin Parkway East

Middlemarch Business Park

Coventry CV3 4PE

UK

Tel. +44 (0) 2476 518951

Fax. +44 (0) 2476 516505

Email. [email protected]

www.lcci.org.uk

campus user guide (international) - edexcel, btec, lcci ... · pdf file6 campus user guide for...

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