camille schuster new ways of working together

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New Ways of Working Together and Opportunities for Working Cross-Nationally 12th ECR Asia Conference Kuala Lumpur, Malaysia October 6, 2010 Camille P. Schuster, Ph.D. California State University San Marcos [email protected] Challenges Pride, Passion, Profit: New Ways of Working Together in the Consumers Goods to Retail Supply Chain Part i: SCDigest and The Supply Chain Television Channel, 2009

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Page 1: Camille schuster new ways of working together

New Ways of Working Together and

Opportunities for Working Cross-Nationally

12th ECR Asia ConferenceKuala Lumpur, Malaysia

October 6, 2010

Camille P. Schuster, Ph.D.California State University San Marcos

[email protected]

Challenges

Pride, Passion, Profit: New Ways of Working Together in the Consumers Goods to Retail Supply Chain Part i: SCDigest and The Supply Chain Television Channel, 2009

Page 2: Camille schuster new ways of working together

New Ways of Working Together

Pride, Passion, Profit: New Ways of Working Together in the Consumers Goods to Retail Supply Chain Part i: SCDigest and The Supply Chain Television Channel, 2009

Global Challenges

Ethnic

OrientationGlobal

Orientation

ConsumerLifestyles

BusinessConventionsValues

Schuster, Camille P. and Phil Harris (2001), “Globalization of Business Practices: Fact or Fiction?” Proceedings of Academy

of Marketing and American Marketing Association Conference (July), P. 14-20.

Page 3: Camille schuster new ways of working together

CLASSIFICATION OF CULTURES MODEL

From Global Business Practices: Adapting for Success (2006), Camille Schuster and Michael Copeland, Mason, OH:

Cengage Learning

Time

Collaboration Challenges

Process

and Implementation

Planning

and Strategy

Page 4: Camille schuster new ways of working together

Business Measures North America

Europe Asia South America

Australasia

On Time Delivery (%) 91.3 95.1 98.1 82.1 92.1

Perfect Order Rate (%) 91 86 92.2 80.9

Lead Time (hours) 79.6 66.5 26.4 75.2 56.6

Business Measures – Manufacturers2008

Business Measures North America

Europe Asia South America

Australasia

On Time Delivery (%) 84.2 88.9 97.8

Perfect Order Rate (%) 83.0 74.7 89.9

Lead Time (hours) 47.6 45.8 18.7

Business Measures Retailersand Wholesalers 2008

Page 5: Camille schuster new ways of working together

Planning and Strategy

Strategy

Data

BusinessProcesses

Competitive Advantage

Future Plans

Future Plans

Competitive Advantage

Business Processes

Data

Strategy

Trust

Timeline

Direct/Indirect

DecisionMaking

Joint Consumers

Joint Goal

Acknowledge Differencesthat Make a Difference

Work Process for Team

Rewards

Recommendations