cambridge professional development qualifications administrative guide

8/12/2019 Cambridge Professional Development Qualifications Administrative Guide

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Cambridge ProfessionalDevelopment QualificationsAdministrative Guide

Guidance for exams officers andprogramme leaders administeringCambridge examinations andassessments

Valid for examinations in 2013

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b Cambridge Professional Development Qualifications Administrative Guide

Introduction

Preparation

A ver iew 3e -- y-st ep g uide 4

Supp ort from Cam br idge 5ey da tes a vities 7

En t ie s

Qu tion aw a rule sMa i al e n r s 1

As si gn me t s3

Assign e pre para on 4Su bm itti g s i m e ts Ma lpract e an d ma la min istration 17

su lts and certif icat es4

Unde rs ta nd ing d pr ep aring re s ltEn quir ies ab out re su an d appe als p oc sCert ificates 5Ce rti ying state me nt s, p riorit re s ts in form at ion an dve r ficati o f re sults 7

Z f t r s 28


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Cambridge Professional Development Qualifications Administrative Guide 1

This guide will help programme leaders responsible for theadministration of Cambridge Professional Developmentqualifications. You should use this guide alongside thedocumentation in the Cambridge Professional DevelopmentQualifications Toolkit . You can download the folder from

CIE Direct.

Alongside this guide, you also need to read andunderstand the Centre and Cambridge Associatesresponsibilities section of the >CambridgeHandbook . It details the responsibilities of Centresand forms part of customers contract with us.

This guide covers the following qualifications:

Cambridge International Certificate for Teachersin Bilingual Education

Cambridge International Certificate for Teachersand Trainers

Cambridge International Diploma for Teachers andTrainers

Cambridge International Diploma in Teaching withICT.

We reserve the right to amend or vary theinformation in this guide at any time. We willcommunicate any changes to you immediately.The changes will have immediate effect unlessotherwise stated.

Up-to-date copies of this guide and the toolkit arein the Support Materials section of CIE Direct.Revised copies of the guide and toolkit are postedon CIE Direct each year. This toolkit contains all thereference documents you need for the qualification,including the syllabus, planning booklet and thisguide.


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2 Cambridge Professional Development Qualifications Administrative Guide

To make it easier for you to find the information you need quickly we have developed a set of iconsespecially for exams officers.

New or updated information Important datesHighlights new or updatedinformation so you know whathas changed from last year.

Highlights the key dates oneach page.

CIE Direct Important informationYou will see this icon wheneverthere is a reference in the textto CIE Direct.

Highlights the key pieces ofinformation on each page.

Administrative formsAppears next to theadministrative forms referencedon the page.

Key to icons


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Cambridge Professional Development Qualifications Administrative Guide Preparation 3

The structure

The qualifications are modular.

The number of modules in a qualification varies as appropriate to the purpose of the qualification.

The assessment model

Modules are assessed separately and the results achieved in modules are stored on the Cambridgedatabase.

Candidates have a period of three years, from the date of their first module entry, to achieve the requirednumber of module passes for a complete qualification.

For the award of a certificate, all modules must be successfully completed within three years of thesuccessful completion of the first module.

A candidate who is awarded a Fail in a module may retake the module at a later date in order to achieve aPass or Distinction.

There is no limit to the number of times a candidate can retake within the overall three-year limit statedabove.

A candidate who has achieved a Pass in a module cannot retake the module to gain a better grade.

For qualifications with more than one module, candidates should have received a Pass or better in amodule before moving on to the next module.

Grading and certificates

The module results are graded Distinction, Pass or Fail. A candidate who has achieved a Pass or Distinction in the qualification as a whole, according to the award

rules, will be awarded with a certificate.

Certificates will be issued with Distinction if a grade of Distinction is achieved.

An overview


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4 Preparation Cambridge Professional Development Qualifications Administrative Guide

Step-by-step guide to administering Cambridge ProfessionalDevelopment qualifications

After Centre registration iscomplete, we arrangeaccess to the relevantsupport materials andfolders in CIE Direct.

We validate entry data andsend entry feedback to theCentre when entries areloaded.

Centre checks entryfeedback to make sure theentries held at Cambridgeare correct.

Centre informs us ofamendments.

Centre submits entries andassignments to us(including correct UCIs).

If you do not do thisit means we cannotprocess entries andour examiners cannotmark assignments.

Candidates completeassignment according

to guidelines

Programme leader checksthat assignments arecomplete includingassignment cover sheets,observation forms.

Centre runs professionaldevelopment programmefor the qualification.

Centre may request anenquiry about results.

Our examiners markassignments.

We despatch results andcertificates to Centres.

Cambridge

Centre/candidate

If you do not dothis it meanscertificates may beprinted incorrectly.


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Support from Cambridge

1.1 Our public website

Access the main Cambridge websitewww.cie.org.uk, for the following information:

our qualifications and awards

syllabuses and specimen papers

latest news and events

online versions of the >Cambridge Handbook ,the >Cambridge Administrative Guide ,administrative forms and final timetables

access to CIE Direct (password required)

information on Cambridge InternationalExaminations.

Important information

There is a separate section of the publicwebsite containing information aboutCambridge Professional Developmentqualifications for teachers.

Go to www.cie.org.uk/qualifications/teacher tofind out more.

1.2 CIE Direct

You can access CIE Direct athttps://direct.cie.org.uk. It is a secure online tool forCambridge exams officers, which allows you to:

upload files, such as entry files

keep up to date with CIE Direct bulletins

download files, such as provisional and finaltimetables

view our fees list in the My Messages section

of CIE Direct.CIE Direct is password protected. After we have

registered your Centre we send you login detailsin two stages by email. Keep these details secure.If you forget your password please contact ourCustomer Services team.

Overview

We provide a wide range of support for exams officers. This section takes you through the support weoffer and tells you how to access it. You can contact our Customer Services team between 07.45 and19.15 UK time Monday to Friday.

Email: [email protected] Contact us: www.cie.org.uk/help

Telephone: +44 1223 553554Fax: +44 1223 553558

Customer Services address:Customer ServicesCambridge International Examinations1 Hills Road, Cambridge, CB1 2EUUnited Kingdom

When contacting us please tell us your Centre name and number. Associate Centres should contacttheir Cambridge Associate with any queries in the first instance.


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Please make sure information reaches us by the dates given in bold .

The details in italics show the dates by which we will send you information.

We will process assignments we receive after the deadline in the next assessment session.

Assessmentsession

Final datefor receipt ofassignments byCambridge

Cambridgedespatchesstatements ofentry

Cambridgedespatchesmodule resultsto Centres

Deadlinesfor submittingresult enquiries

January 18 January 2013 8 February 2013 22 March 2013 3 May 2013

February 15 February 2013 8 March 2013 19 April 2013 31 May 2013

March 15 March 2013 5 April 2013 17 May 2013 28 June 2013

April 19 April 2013 10 May 2013 21 June 2013 2 August 2013

May 17 May 2013 7 June 2013 19 July 2013 30 August 2013

June 14 June 2013 12 July 2013 23 August 2013 4 October 2013

July 19 July 2013 9 August 2013 20 September 2013 1 November 2013

August 16 August 2013 6 September 2013 18 October 2013 29 November 2013

September 20 September 2013 11 October 2013 22 November 2013 3 January 2014

October 18 October 2013 8 November 2013 20 December 2013 31 January 2014

November 15 November 2013 6 December 2013 24 January 2014 7 March 2014

December 20 December 2013 10 January 2014 21 February 2014 4 April 2014

We will despatch Full certificates for candidates who have satisfied the award criteria with each resultsissue.

Key dates and activities


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8 Entries Cambridge Professional Development Qualifications Administrative Guide

Qualification award rules

Language

This qualification is currently available in English.

Award rules

Module grades

Modules will be graded either Distinction, Pass orFail.

Certification

A Cambridge International Certificate for Teachersin Bilingual Education at Professional Level will beissued to candidates who have achieved a Pass orDistinction.


Code 8949 printed on the statement of entryindicates that a candidate is eligible for a Fullcertificate if a Pass or Distinction is achieved inthe modules entered.

Cambridge International Certificate for Teachers in Bilingual Education

Modulecode

Module title

5249 Certificate for Teachers in Bilingual Education

Language

This qualification is currently available in English,Spanish and Arabic.

Module entries must include an option code toindicate the language required. The module optioncodes for this qualification are:

EN English

SP Spanish

AR Arabic

Award rules

Module grades


Certification

A Cambridge International Certificate for Teachersand Trainers at Professional Level will be issuedto candidates who have achieved a Pass orDistinction.



Cambridge International Certificate for Teachers and Trainers

Modulecode

Module title

5289 Certificate for Teachers and Trainers


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Cambridge Professional Development Qualifications Administrative Guide Entries 9

Qualification award rules (continued)

Language



EN English

SP Spanish

AR Arabic

Award rules

Module grades


Certification

A Cambridge International Diploma for Teachersand Trainers at Professional Level will be issued tocandidates who have achieved a Pass or Distinction

in all four modules. Certificates will be issued withDistinction if a module grade of Distinction isachieved in three or more modules.



Time limit

To be awarded a Full certificate the candidate mustsuccessfully complete all modules within threeyears from the submission of the first module.

Cambridge International Diploma for Teachers and Trainers

Modulecode

Module title

5291 Design: planning and preparation

5292 Practice: teaching and learning in action

5293 Assessment: assessing progress and achievement

5294 Evaluation: improving teaching and learning


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Qualification award rules (continued)

Language



EN English

SP Spanish

AR Arabic

Award rules

Module grades


Certification

A Cambridge International Diploma in Teachingwith ICT at Professional Level will be issued tocandidates who have achieved a Pass or Distinction

in all four modules. Certificates will be issued withDistinction if a module grade of Distinction isachieved in three or more modules.



Time limit

To be awarded a Full certificate the candidate mustsuccessfully complete all modules within threeyears from the submission of the first module.

Cambridge International Diploma in Teaching with ICT

Modulecode

Module title

5296 Plan the use of ICT in teaching and learning

5297 Manage the use of ICT in teaching and learning

5298 Assess teaching and learning using ICT

5299 Evaluate and embed the use of ICT in teaching and learning


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Making final entries

Overview

When you make your entries assign a Unique Candidate Identifier (UCI) to each of your candidates.

Please submit a module entry for every candidate in each submission. Send your entries (for individuals or groups of candidates) at the same time as you send us the

assignment(s).

Check your entries are correct before submitting them so we can process them and issue yourresults according to the dates published in the key dates and activities on page 7 of this guide.

We assess the assignments we receive by each monthly deadline according to the dates for on-demand assessment modules in the key dates and activities table on page 7 of this guide. We willassess any assignments we receive after the monthly deadline the following month.

Important dates

For on-demand submissions final entries mustbe submitted at the same time as you submitthe assignment. The monthly submission datesfor on-demand assessment modules are onpage 7 of this guide.

2.1 What are final entries?

Final entries tell us which candidates you want toenter for which modules.

2.2 How to make final entries

To make your final entries download theCIDentform2013 entry form from CIE Direct,follow the instructions and submit it to us via

CIE Direct. You can enter a candidate for anumber of modules using the form. All the module,

entry codes and option codes you need to makeyour final entries are at the beginning of thissection.

When you have completed the spreadsheet andchecked that the information is complete andaccurate, upload the file to CIE Direct, togetherwith the assignments.

2.3 What is a Unique CandidateIdentifier (UCI)?

The UCI is a unique number that helps us identifyeach candidate. We use it to track module entriesand results over several series.

A UCI is unique to a candidate and must besubmitted with every module entry made for thatcandidate.

The UCI is made up of the following characters:

the Centre number of the Centre who makesthe first module entry for a candidate (fivecharacters)

the year the UCI was allocated to thecandidate, for example, 12 if the UCI wasallocated in 2012 (two characters)

the candidate number , which is a uniquenumber allocated by the exams officer orprogramme leader (four characters in the range0001 to 9999)

a check digit this is automatically generatedby the entry spreadsheet when you haveentered all the other characters. If you have anyproblems with the check digit contact CustomerServices and they will give you a number youcan add. Do not try and add your own check

digit (one character).Example

Centrenumber

Year Candidatenumber

Checkdigit

G B 9 9 9 1 3 2 5 6 9 X


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You must assign a twelve-character Unique

Candidate Identifier (UCI) to each candidate.Do not assign the same UCI to more thanone candidate

The UCI that is issued to the candidatewhen their first entry is made is used forthe all of their future entries. Do not assignmore than one UCI to each candidate as thiscould result in the candidate not receivingtheir Core or Full certificates.

Submit one entry form containing all yourentries for all qualifications in the series.

Any changes you make will be treated asentry amendments.

The Head of Centre is responsible formaking sure your final entries are accurate.

2.4 Are the syllabuses available in alanguage other than English?

Yes. The qualifications are available in otherlanguages, for example, Spanish and Arabic.Please see the qualification award rules sectionin this guide for the languages available in eachqualification.

2.5 How do I specify the module andlanguage option on the entryform?

Each module has its own unique four-digit module

code and each language has its own unique two-character option code. Make sure you include bothcodes when you make your entry. The entry andoption codes that indicate the language are listedat the beginning of this section under the relevantaward.

Candidates are not permitted to mix languages. Allmodules must be submitted in the same language

2.6 Do I need to register mycandidates at the start of thecourse?

Candidates are automatically registered when youenter them for a module.

2.7 Confirming entries

We will confirm your entries according to theschedules shown in the 2013 key dates andactivities on page 7 of this guide. We do this bysending you hard copies of the documents listedbelow.

Statements of entryStatements of entry show the candidates details,and the modules they are entered for. Give thestatements to your candidates and ask them tocheck them carefully. Contact us immediately if anyof their details are incorrect. If you need to makeany amendments to your entries email us withyour Centre number, the name and number of thecandidates requiring amendments and details ofwhat you would like to change.

If the modules the candidate is entered for satisfy

the award rules for the qualification the statementof entry will show a code for the Full award.

Candidate entry listThe candidate entry list is a summary of all yourentries, listing each candidate, their modules, andthe language options they have been entered for.

Centre summary of entriesThe Centre summary of entries shows the totalnumber of entries made for each module andlanguage option.

2.8 How many times can a candidatesit a module?

Candidates who fail a module can retake it as manytimes as they like (within a three-year period) untilthey achieve a Pass. You submit retake moduleentries in the same way as all other entries.Candidates who have achieved a Pass cannotretake that module to improve their grade.

Making final entries (continued)


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2.9 How much do final entries cost?

We invoice Centres for entry fees. You can finddetails of the rates and methods of payment in theCambridge Fees List , issued annually via the MyMessages section of CIE Direct.

For the Cambridge International Certificate forTeachers in Bilingual Education, Certificate forTeachers and Trainers and the Diploma in Teachingwith ICT we will charge an entr y fee for eachmodule entry for each candidate.

For the Cambridge International Diploma forTeachers and Trainers, we charge an entry feewhen the candidate is entered for their firstmodule (5291). This covers the entry for eachmodule contributing to the Diploma. We can onlyconsider applications for entry fee refunds for12 months from the date we receive the entrymodule (5291).

We will charge an additional module entr y fee incases where a candidate has failed a module and isrequired to re-submit an assignment.

When we receive your entries or amendments, wesend you an invoice for the outstanding balance onyour account.

Making final entries (continued)


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Cambridge Professional Development Qualifications Administrative Guide Assignments 15

Assignment preparation (continued)

checks, such as telephone or other interviews,to determine whether the work is authentic. Anydecisions we reach on matters of authenticity andany subsequent action taken will be final.

Scanning evidenceCandidates may insert scanned copies of learnerfeedback (samples of learner feedback or amaximum of six digital photographs) to supporttheir assignments.


Candidates should keep the file sizemanageable when scanning and insertingevidence and when inserting images into their

assignments.

3.3 Timescales

You can submit batches of candidate assignmentsto us at any time. We assess the assignmentswe receive by the specific monthly entrydeadlines (detailed on page 7 of this guide) in thatassessment series. We issue module results onthe date shown for the equivalent assessment

series. The dates for the publication of results foreach on-demand series are detailed on page 7 ofthis guide.


Naming assignment filesWhen you send assignments to Cambridgemake sure they are named according to theconvention detailed below.

All assignment files should be given a16-character filename made up of thefollowing:

a. the candidates UCI (12 characters)

b. module code (four characters) themodule code of the assignment (listedin the Qualification award rules sectionof this guide and on the Excel entry formCIDentform2013)

Example: GB999102569T5296

This file is an assignment for module 5296for candidate GB999102569T

Assignments should be submitted as Worddocuments.


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16 Assignments Cambridge Professional Development Qualifications Administrative Guide

3.4 How to submit assignments

When a batch of assignments is ready submitthem and the associated entries at the same timevia CIE Direct.

For each batch of submissions, an entry file shouldbe completed by using the electronic entry formCIDentform2013 provided in the Toolkit.

All candidates assignments received for eachmonthly submission should be batched togetherinto one zip file along with the entry form for thatsubmission.

When the assignments for all candidates havebeen batched into zip files, they can be submitted

to Cambridge by uploading the files to CIE Direct.

Failure to provide Cambridge with correctlycompleted entry forms or all of the requireddocumentation may result in the submissionbeing held over to a subsequent monthly session.Work will not be processed until the correctdocumentation is received.

Submitting assignments


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Malpractice and maladministration

Overview

Malpractice is an action that breaks Cambridge regulations and potentially threatens the integrity ofCambridge assessments. It can happen at any time during the assessment process.

You are responsible for reporting any potential cases of malpractice to your principal/Head of Centre.

The Head of Centre must make sure that the Centre complies with the regulations below, and reportall cases of suspected malpractice to Cambridge.

3.6 Examples of malpractice andmaladministration

The list is not exhaustive and we may considerother instances of malpractice:

misusing assessment material

behaving in a way that undermines the integrityof the qualifications

not following the conditions or instructionsdesigned to maintain the security of thequalifications

getting, receiving, exchanging or passing oninformation which may be assessment related

pretending to be someone else, or arranging for

someone else to complete your assignment foryou

inappropriate, offensive or obscene material inscripts

copying from another candidate

plagiarising by not acknowledging sourcesproperly and/or submitting another personswork as if it were your own

stealing another persons work

deliberately destroying another persons work altering any results document, including

certificates

The following are examples of malpractice by theCentre. The list is not exhaustive and Cambridgemay consider other instances of malpractice at itsdiscretion:

running a programme for one of CambridgesProfessional Development qualifications withoutan accredited programme leader at the Centre

failure of offer a programme which preparesthe majority of the candidates to successfullycomplete the award

failure to follow the assessment guidelines setout in the syllabus

failure to submit candidate assignments in thecorrect format

failure of the programme leader to manage theattendance and work of other trainers, mentorsand visiting speakers as necessary

assisting candidates with the production ofassignments beyond what would be consideredreasonable

consistent failure to ensure that candidate workis complete and authentic

running a course with significant deviation fromthe programme plan approved by Cambridge

for instance inclusion of online training whichhas not been approved by Cambridge

3.7 What to do if you suspectmalpractice

The Head of Centre needs to report anyestablished, suspected or alleged cases ofmalpractice by candidates or their staff in writing,complete with evidence and as soon as possible.

They must carry out the initial investigation into anycases of alleged malpractice or maladministration.We may require the Head of Centre to carry outsubsequent investigations. If this is the case,we will notify the Centre and tell them whattype of report they need to submit following theinvestigation.

The Centre must make any member of staffaccused of malpractice or maladministrationfully aware (preferably in writing), at the earliestopportunity, of the nature of the alleged

malpractice and the possible consequencesshould malpractice be proved. Any member ofstaff accused of malpractice or maladministration


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18 Assignments Cambridge Professional Development Qualifications Administrative Guide

must have the opportunity to respond (preferably inwriting) to the allegations made.

3.8 What action will Cambridgetake in the event of suspectedmalpractice?

Depending on the case it will be referred to eitherthe regulations officer or manager in chargeof malpractice or the Cambridge MalpracticeCommittee to decide what action should be taken.Each case is considered on an individual basis. Thepossible outcomes are:

no further action needed

a warning a deduction of marks or no marks awarded

a disqualification from the qualification inquestion and in some cases disqualificationfrom all qualifications

stopping a candidate from entering Cambridgeexaminations and assessments for up to fiveyears.

The Malpractice Committee may impose otherpenalties as appropriate.

On the basis of evidence received, the CambridgeMalpractice Committee will consider each case anddecide on the action to take.

The Cambridge Malpractice Committee may takethe following actions:

issue a warning about future conduct to theCentre or staff involved

ban members of staff from any involvement inthe administration of Cambridge qualificationsfor a specified period of time

ban the Centre from entering Cambridgequalifications

inform other awarding bodies of the details ofthe case and the action taken

inform the police and other relevant authorities.

Cambridge will endeavour to make surethat candidates are neither advantaged nordisadvantaged as a consequence of malpractice

or maladministration by staff. However, it may benecessary to withhold results until the Committeehas fully considered the case.

We will seek to establish the full facts andcircumstances of any alleged malpracticeand, where appropriate, information about theindividuals conduct in other assessments. Incertain circumstances, for example, when acandidates account of events is at variance withthat of the Centres, we may deal directly with thecandidate or the candidates representative.

3.9 The malpractice appeals process

The Head of Centre/Cambridge Associate mustsend any appeal in writing within 28 days from thedate of notification of the decision. The followingreasons, in isolation, are not enough to merit an

appeal: the individual did not intend to cheat

the individual has a good academic record

the individual could lose a university place

the individual regrets his/her actions.

When making an appeal, you must provide us withany extra information or evidence you would likethe Appeals Committee to consider. Once you havesubmitted an appeal, all communication relating to

the case must be in writing.We will not enter into any communication about anappeal with candidates or their parents.

We will let you know the outcome of the appealwithin 28 days of the date of the appeal.

3.9.1 Malpractice appeal process

Stage 1(a) At Stage 1 the evidence is reviewed by senior

staff within the Compliance Unit. All previous

evidence is considered alongside any newevidence or mitigating circumstances you havehighlighted.

(b) We will notify you in writing of any decisionmade.

Stage 2If you are not satisfied by the outcome of theStage 1 appeal, you can request to go to Stage 2.

(a) At Stage 2 the Cambridge Appeals Committeewill consider the appeals against the decisionsmade.

Malpractice and maladministration (continued)


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(b) The Cambridge Appeals Committeeconsists of an independent chair, theregulations officer who will minute themeeting and at least two independentpanel members. Other subject, assessmentor specialist staff may be invited to giveextra information as required. The AppealsCommittee will review the evidence anddecide what action, if any, should betaken. The Committee will consider all theinformation available.

(c) The outcome of a Stage 2 appeal is final andwe will not enter into further correspondence.

Malpractice and maladministration (continued)


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Cambridge Professional Development Qualifications Administrative Guide Results and certificates 21

If you request any name amendments after wehave issued your certificates, we will charge youan administration fee per certificate and a courierfee per consignment. You must return the incorrectcertificates before we send you your amendedcertificates.

Our administrative fees are in the Cambridge FeesList , available from the My Messages section of

CIE Direct.

4.5 Arranging for copies of results tobe sent to other institutions

We cannot send your statements of results directlyto candidates or any third parties.

Understanding and preparing for results (continued)


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22 Results and certificates Cambridge Professional Development Qualifications Administrative Guide

Enquiries about results and appeals process

Overview

We carry out extensive quality checks before we issue results. However, we do offer a resultsenquiries service if you would like us to check the results for particular candidates.

We offer a range of result enquiries depending on the type of check you would like us to make.

There is an administrative fee for each enquiry. We will not charge the fee if the enquiry results in achange to the module grade.

Important dates

The deadlines for submitting enquiries aboutresults are six weeks after the relevantpublished results issue date (see page 7).

Administrative forms

Forms available from the Support Materialssection of CIE Direct

Enquiries About Exam Results (InternationalCentres): Results and Certificates Form 1

4.6 How to make an enquiry aboutresults

Complete and send in Results and Certificates Form 1. Please follow the instructions in theGuidance notes section of the form.

We start destroying candidate scripts shortly afterthe deadlines for result enquiries have passed.Therefore we cannot accept late result enquiries.

4.7 What services are available?

At the time this guide was published (December2012) we were conducting a review of ourenquiries about results services to make sure theymeet the needs of our customers. We will producean updated version of this guide to include theoutcomes of this review and a list of the servicesavailable in early 2013.


Individual candidates cannot request resultenquiries.

The Head of Centre must endorse allrequests.

You can only send one enquiry for eachcandidates result in a module.

You can request the same or differentservices for the same candidate in differentmodules.

4.8 Fees for enquiries about resultsThe fees we charge for each service are listed inthe Cambridge Fees List , available from the MyMessages section of CIE Direct.

We charge a fee for each enquiry about resultsservice. We provide explanations for NO RESULTand PENDING results free of charge.

We will not charge the fee if the enquiry results ina change to the module grade.


Please do not send any payment with yourform. We invoice the Head of Centre for allenquiries about results after the deadlines havepassed.


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4.9 How long does it take to processenquiries?

We will deal with enquiries in the order in whichwe receive them. We cannot guarantee the dateby which we will process enquiries. But we willmake every effort to communicate the outcome toyou as quickly as possible, and whenever possible,within 30 calendar days of receiving your enquiry.

4.10 Outcomes of enquiries

We will write to the Head of Centre about theoutcome of the enquiry. If the enquiry leads toa syllabus grade change, we will issue a revised

statement of results. If we have already issued acertificate, you must return the original certificateand we will then send you a replacement.

We will confirm any syllabus grade change toany university or other institution in writing atthe request of the Head of Centre or CambridgeAssociate.

Where an enquiry does not lead to a change inthe candidates syllabus grade, we will not reissuea statement of results or certificate based on a

change to a candidates component grade.If an enquiry leads to a reduction in a candidatesgrade and this is carried forward to a anotherseries, we will use the reduced mark to calculatethe candidates final grade.

If the outcome of an enquiry brings into questionthe accuracy of the results for other candidates inthat syllabus, we will notify the Head of Centre/ Cambridge Associate. We will then carry out theservice on any other candidates who may havebeen affected free of charge. The Head of Centre/ Cambridge Associate will be notified of theoutcome.

4.11 Appeals

If a Head of Centre/Cambridge Associate wantsto appeal against an enquiry outcome, they mustsubmit an appeal to us in writing within 28 days ofthe date of notification of the outcome.

The appeal will focus on our procedures, andspecifically on whether we:

1. used procedures which were consistent withour Code of Practice , which is available on ourwebsite

2. applied our internal procedures properly and

fairly in arriving at our judgements.You need to state in your appeal the way(s) inwhich you think this was not the case. Makesure you include your Centre number and thenumber of the enquiry about results service as partof your appeal. The consideration of an appeal doesnot normally involve further re-marking.

There are two stages to the appeal process:

Stage 1: Initially a senior member ofCambridges staff will consider the appeal andwill notify the Centre in writing within 21 daysof receiving the appeal, whether the appeal isupheld.

Stage 2: If the appeal is not upheld at Stage 1,the Head of Centre/Cambridge Associate canmake a further appeal to Stage 2. They mustdo so in writing within 14 days of the outcomeof the Stage 1 appeal. As part of Stage 2 yourHead of Centre needs to present their case toCambridge. We will tell the Head of Centre/ Cambridge Associate the outcome within 28days of receiving the Stage 2 appeal.

We charge for Stage 1 and Stage 2 appeals. Thecharge will be per enquiry, not per candidate. Seeour fees list available in the My Messages sectionof CIE Direct.

The outcome of a Stage 2 appeal is final and wewill not enter into further communication withHeads of Centres/Cambridge Associates afterwe have told them the outcome of the appeal.Stage 2: If the appeal is not upheld at Stage 1,

the Head of Centre/Cambridge Associate canmake a further appeal to Stage 2. They mustdo so in writing within 14 days of the outcomeof the Stage 1 appeal. As part of Stage 2 yourHead of Centre needs to present their case toCambridge. We will tell the Head of Centre/ Cambridge Associate the outcome within 28days of receiving the Stage 2 appeal.

We charge for Stage 1 and Stage 2 appeals. Thecharge will be per enquiry, not per candidate.

The outcome of an appeal is final and we will notenter into further correspondence with Headsof Centres/Cambridge Associates after we havenotified them of the outcome of that appeal.

Enquiries about results and appeals process (continued)


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Where an enquiry for a group of candidates

(Services 4 or 8) leads to one or more changesto candidates grades, we will charge aproportion of the whole fee as appropriate.

4.12 Examiner feedback onassignments

Reports on the session are despatched to Centreswith the results.

The examiners write reports on the assignmentsonce the marking for a series has been completed.A report is written for each Centre and is intendedto give information on how candidates performedin general. Reports will normally include thefollowing information:

highlights of performance

points for development

if a candidate needs to re-submit, how thecandidate should improve the quality of the

assignment.Feedback for the Diploma for Teachers and Trainersand the Diploma in Teaching with ICT is to theCentre. Feedback for the Certificate for Teachersand Trainers and the Certificate for Teachers inBilingual Education is to the Centre and to theindividual candidates.

A report on the qualification is produced annually.

Enquiries about results and appeals process (continued)


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Certificates

Overview

We automatically issue Full award certificates to candidates who achieve a Pass or Distinction in all ofthe required modules detailed in the award rules.

Important dates

Certificates are sent with your resultsdocumentation.


Forms available from the Exams Officerssection of the Cambridge websitewww.cie.org.uk/examsofficers

Certifying Statement Application: Resultsand Certificates Form 7

4.13 How Full awards are calculatedand reported

Candidates who have achieved a Pass or betterin all of the modules detailed in the award rulesreceive a Full certificate.

You can find the grades we award in theQualification award rules section of this guide.

4.14 Conditions for issuing certificates

A certificate is the property of Cambridge. Weissue them on the following conditions:

if the certificate is altered or defaced it is invalid

if we ask you to return a certificate, you mustreturn it

the certificate should be kept in a safe place

we will not issue copies of certificates.

We send them by courier. When you receivethem please check them against your Results bySyllabus document to make sure you have onefor each qualifying candidate. Please let us know if

you are missing any or if any of the information onthem is incorrect.

If you have not received your certificates withintwo weeks of the dates listed above, contact usimmediately.

Keep them in a safe place and pass them to yourcandidates as soon as possible.

Keep unclaimed certificates in a safe place for atleast 12 months. After that period, send them tous with a list of the certificates being returned.Keep a copy of this list. Do not destroy unclaimedcertificates.

4.15 What to do if the Centre nameor a candidate name is reportedincorrectly on a certificate

Check the candidate details including the spellingof names when you receive your certificates. Letus know if anything is incorrect as soon as possible

and return the incorrect certificate to us. We chargefor a replacement certificate.

We will only replace certificates that are within18 months of the date we originally issued them.

4.16 Can a candidate or Centre ask forother information on a certificateto be changed?

We cannot change a candidates name to reflectany changes that take place after they take theirexam, for example changing their name becausethey get married.

We issue a separate certificate each series. Wecannot combine grades achieved in different seriesor at different Centres (in the same series) ontoone certificate.

We cannot delete any grades from a certificate.

4.17 Missing Full certificatesWe issue Full certificates as soon as the candidate


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achieves a Pass in the relevant modules. If youdo not receive any of your Full certificates pleasecontact us immediately with the candidatesdetails. We can produce Full certificates up until18 months after the candidate was due to receivetheir original certificate.

4.18 Damaged or lost certificates

At our discretion, we can replace candidatescertificates as long as we have satisfactory proofof their identity. This service is available within18 months of the date we issued the originalcertificate. You must return the damaged certificatebefore we provide a replacement. We charge a fee

per certificate plus costs to send the certificate bycourier.

We will not replace certificates that have been lost.If a candidate loses their certificate they need toapply for a certifying statement of results.

Certificates (continued)


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Certifying statements and verification of results

Overview

A certifying statement is an official document that shows the grades a candidate achieved ina particular series. It is fully endorsed by the Vice Chancellor of the University of Cambridge.Educational institutions and employers accept them as a legitimate record of results.

The certifying statement shows all grades, except UNGRADED, NO RESULT, PENDING or TO BEISSUED.

We also offer a results verification service for applications to educational institutions or places ofemployment.


Forms available from the Exams Officerssection of the Cambridge websitewww.cie.org.uk/examsofficers

Certifying Statement Application: Resultsand Certificates Form 7

Results Verification Application: Results andCertificates Form 8

4.19 How to apply for a certifyingstatement

Candidates who have lost or damaged theircertificate can apply for a certifying statement.Applications for certifying statements can bemade at any time. Use Results and Certificates Form 7 to apply for a certifying statement. Followthe instructions in the Guidance notes sectionand submit the application form with the correctpayment and form of identification. Candidatescan request several certifying statements on one

application form.

Follow the instructions in the Guidance notessection and submit the application form withthe correct payment and form of identification.Candidates can request several certifyingstatements on one application form.

4.20 Fees for certifying statements

We produce a certifying statement for each

series and we charge a fee for each one. For eachcertifying statement we charge a search fee. You

can request extra copies at the same time and theyare charged at a lower fee.

We charge per address if the statement is sentby courier. Please send your payment with theapplication form. All credit card payments aresubject to a 2 per cent handling fee.

If we cannot trace a result, we cannot refund thesearch fee but we will refund any fees paid forcopies or courier despatch. The fees are in our feeslist available from the My Messages section of

CIE Direct.

4.21 How long does it take for astatement to be issued?

We will deal with requests within four weeks ofreceiving a correctly completed application. Forsecurity reasons, we cannot communicate resultsby fax or telephone.

4.22 Verification of results

A candidate or institution requiring verification of

results can apply at any time using Results andCertificates Form 8 and sending in the certificatethey want us to verify.

We charge a fee per certificate per candidate forthis service. The fee is in our fees list available fromthe My Messages section of CIE Direct.


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28 AZ of useful terms Cambridge Professional Development Qualifications Administrative Guide

Assessment The method used to evaluate a candidates performance. For theCambridge Professional Development qualifications this is themodule assignment.

Cambridge InternationalExaminations

Cambridge International Examinations is part of the CambridgeAssessment Group. Cambridge Assessment is the brand name ofUniversity of Cambridge Local Examinations Syndicate (UCLES),which is itself a department of the University of Cambridge.

Candidate A person who has been entered for an assessment.

Centre A school, institution or organisation approved by and registered withCambridge for the entry of candidates to Cambridge qualificationsand to carry out related assessments.

Centre name The name of your institution/organisation.

Centre number The five-digit alpha numeric code given to your institution/ organisation (for example, XX123).

Certifying statement An official document issued by Cambridge to show the gradesachieved by a candidate in a particular series. We can send it toeducational institutions on the day that results are published.

CIE Direct CIE Direct is the online tool for exams officers and programmeleaders to manage entries and carry out other administrative tasks.

Enquiries about resultsServices available to Centres wanting to have a candidatesassignment reviewed.

Entries The candidates a Centre has entered for a Cambridge syllabus in aparticular examination series.

Malpractice andmaladministration

Malpractice: An action by a candidate that breaks Cambridgeregulations and potentially threatens the integrity of Cambridgequalifications.

Maladministration: An action by a Centre or its staff that breaksCambridge regulations and potentially threatens the integrity ofCambridge qualifications.

Option codes The code given to specify available combinations of languageswithin each syllabus.

Programme leader The person appointed by the Centre and accredited by Cambridgeto manage programmes leading to Cambridge InternationalProfessional Development Qualifications for teachers in the Centre.

Qualification A certificated award made by Cambridge to learners todemonstrate their achievement.

ScriptA candidates response to a whole module assignment.

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Cambridge Professional Development Qualifications Administrative Guide AZ of useful terms 29

Series A group of assignments submitted in the same month. A series isidentified by the month and year.

Statement of entry A document produced for each candidate giving details of the

candidate and the syllabus entry options they have entered.

Statement of results A document produced for each candidate giving details of all thesyllabuses they have entered and the syllabus grades they havebeen awarded.

Syllabus A complete description of the content, assessment arrangementsand performance requirements for a qualification. A course leadingto an award or certificate is based on a subject syllabus.

Syllabus number The four-digit number allocated to each subject.

UCLES University of Cambridge Local Examinations Syndicate, adepartment of the University of Cambridge.

Unique Candidate Identifier(UCI)

A unique number to help us identify and trace each candidate. TheCentre allocates the UCI. It must be submitted with every moduleentry made for each candidate.

Verification of results A service offered by Cambridge if a candidate or another institution,such as an employer or university, wants to verify results issued byCambridge.

AZ of useful terms (continued)


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cambridge professional development qualifications administrative guide

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